No more typing reviews! Try our Samantha, our new voice AI agent.

Adobe ColdFusion vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Adobe ColdFusion improved development speed, reduced errors, and saved costs, enhancing efficiency by 15% for $400K projects.
Sentiment score
6.4
Larger enterprises see ROI from ServiceNow via enhanced performance and AI features, but smaller companies may struggle with costs.
Manual processing time was reduced roughly by 35 to 40% with fewer errors and less work.
SDE at a tech vendor with 1,001-5,000 employees
 

Customer Service

Sentiment score
7.3
Adobe ColdFusion support receives positive feedback for responsiveness, effective technical assistance, and customizable best practice templates.
Sentiment score
7.2
ServiceNow Now Platform's support is praised for responsiveness and expertise, particularly at higher levels, with ratings between seven to ten.
The technical team also helped us towards the relevant documentation and provided step-by-step assistance whenever needed.
SDE at a tech vendor with 1,001-5,000 employees
They are very good and prompt and quite knowledgeable about the internals of ServiceNow Now Platform.
Senior Analyst at DXC Technology
They have enough knowledge to say the right things.
Associate director at Accenture
 

Scalability Issues

Sentiment score
8.2
Adobe ColdFusion offers excellent scalability for enterprise apps, efficiently managing increased workloads and high-demand scenarios in clustered environments.
Sentiment score
7.8
ServiceNow Now Platform excels in scalability, customization, and integration, efficiently supporting large-scale, cloud-based business environments.
Adobe ColdFusion is very scalable, and I have found it easy to scale as our needs have grown.
SDE at a tech vendor with 1,001-5,000 employees
Users can build and modify the platform according to their needs.
Associate Director at KPMG India
You can have thousands of users using the platform very efficiently.
Senior Analyst at DXC Technology
It is easily scalable and very powerful in this direction.
Product Owner at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
7.8
Adobe ColdFusion is highly stable for enterprise applications, with strong support despite occasional difficulties in large applications.
Sentiment score
8.1
ServiceNow Now Platform is reliable with high availability, seamless critical app handling, and improved cloud performance, despite occasional upgrade issues.
It supports load balancing, clustering, and high availability.
Software Developer at a financial services firm with 1,001-5,000 employees
We run several business-critical applications on it, and there are few issues that we encounter.
SDE at a tech vendor with 1,001-5,000 employees
Overall, it achieves a 99.99% SLA on availability.
Senior Analyst at DXC Technology
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
Product Owner at a computer software company with 51-200 employees
ServiceNow Now Platform has improved it since then.
Assistant Manager at Wipro Limited
 

Room For Improvement

Adobe ColdFusion needs modernization, better documentation, cloud compatibility, enhanced integrations, and improved developer resources for optimal user experience.
ServiceNow users face challenges with its complex licensing, unintuitive interface, integration, AI features, customization, and low-code support.
More real-world examples, architectural guidance, and migration playbooks for modern use cases such as microservices or containerized deployments would be very helpful.
SDE at a tech vendor with 1,001-5,000 employees
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
Senior IT consultant at a tech services company with 11-50 employees
There are many areas where ServiceNow leverages AI or machine learning to enhance the features.
Senior Analyst at DXC Technology
It lacks support for rollbacks in case of complex customer processes.
Associate Director at KPMG India
 

Setup Cost

Adobe ColdFusion is praised for straightforward enterprise pricing, though open-source alternatives like Lucee offer potential cost savings.
ServiceNow's high licensing costs are offset by valuable functionalities, offering a good return on investment for organizations.
It is positioned more towards the enterprise market, so it's not the lowest-cost option compared to some open-source alternatives.
SDE at a tech vendor with 1,001-5,000 employees
ServiceNow Now Platform is an expensive product.
Senior IT consultant at a tech services company with 11-50 employees
ServiceNow Now Platform falls within the more expensive tier of a product.
Product Owner at a computer software company with 51-200 employees
 

Valuable Features

Adobe ColdFusion enables rapid development with strong integration, security, and database support, reducing costs and facilitating enterprise applications.
ServiceNow Now Platform offers incident management, automation, integration, low-code development, AI enhancements, and custom solutions for IT service management.
Adobe ColdFusion makes it very easy to connect to a database, execute queries, and handle data with minimal boilerplate code.
SDE at a tech vendor with 1,001-5,000 employees
Adobe ColdFusion reduces development cost, with less boilerplate code compared to Java or .NET.
Software Developer at a financial services firm with 1,001-5,000 employees
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
Senior IT consultant at a tech services company with 11-50 employees
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
Associate Director at KPMG India
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
Product Owner at a computer software company with 51-200 employees
 

Categories and Ranking

Adobe ColdFusion
Ranking in Rapid Application Development Software
19th
Ranking in Low-Code Development Platforms
19th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
No ranking in other categories
ServiceNow Now Platform
Ranking in Rapid Application Development Software
14th
Ranking in Low-Code Development Platforms
9th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
50
Ranking in other categories
No-Code Development Platforms (3rd), Business Orchestration and Automation Technologies (17th)
 

Mindshare comparison

As of May 2026, in the Rapid Application Development Software category, the mindshare of Adobe ColdFusion is 1.6%, up from 0.5% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.2%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Mindshare Distribution
ProductMindshare (%)
ServiceNow Now Platform2.2%
Adobe ColdFusion1.6%
Other96.2%
Rapid Application Development Software
 

Featured Reviews

OA
SDE at a tech vendor with 1,001-5,000 employees
Rapid development has improved enterprise workflows but still needs a more modern ecosystem
One of the best features of Adobe ColdFusion in my experience is how quickly I can develop and deploy applications. The rapid development capabilities really stand out, especially the built-in tags and functions that simplify database interaction, form handling, and API creation. It allows me to focus more on business logic rather than focusing on boilerplate code. I also find the debugging and logging tools helpful, such as being able to trace errors and monitor performance directly from the administrator. It basically speeds up troubleshooting significantly. If I had to choose one feature of Adobe ColdFusion that saves me the most time or reduces my workload the most, I would say the rapid development capabilities, especially the built-in tags and database integration features. That has saved me the most time because Adobe ColdFusion makes it very easy to connect to a database, execute queries, and handle data with minimal boilerplate code. Overall, it allows me to spend more time focusing on optimizing logic and improving user experience rather than dealing with infrastructure and repetitive setup tasks. One additional feature of Adobe ColdFusion that I can mention is the security capabilities. Adobe ColdFusion provides helpful tools for securing applications, such as role-based access control, session management, and built-in protections against vulnerabilities like CSRF and XSS. This feature basically reduces the amount of custom security code that we have to write.
Vishal Savajiani - PeerSpot reviewer
Senior Analyst at DXC Technology
Low-code workflows have transformed how we automate processes and build enterprise apps
First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.
report
Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
893,244 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
15%
Government
10%
Financial Services Firm
10%
Manufacturing Company
8%
Financial Services Firm
14%
Government
9%
Construction Company
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise5
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise3
Large Enterprise35
 

Questions from the Community

What is your experience regarding pricing and costs for Adobe ColdFusion?
My experience with pricing, setup cost, and licensing for Adobe ColdFusion has been good. It is positioned more towards the enterprise market, so it's not the lowest-cost option compared to some op...
What needs improvement with Adobe ColdFusion?
I don't believe I have much knowledge on how Adobe ColdFusion can be improved, but currently, with the way I'm using it, it's very fine. Because I couldn't find any improvements that could be neede...
What is your primary use case for Adobe ColdFusion?
I use Adobe ColdFusion basically to build REST APIs consumed by my iOS and Android apps.
What is your experience regarding pricing and costs for ServiceNow Now Platform?
I do not know the setup cost details. I am not at that level where I make decisions on the cost.
What needs improvement with ServiceNow Now Platform?
There are many areas where ServiceNow leverages AI or machine learning to enhance the features, and they are already doing it. In every area, there is a scope for learning and improvement. ServiceN...
What is your primary use case for ServiceNow Now Platform?
ServiceNow Now Platform has many use cases available. It allows significant customization and integration capabilities with many internal features that we use. Basically, we can digitize, automate,...
 

Overview

 

Sample Customers

Inspirus, Promisan, Webapper, Giva, Frontech Solutions Inc, Digicon, ITX Corp, Wall Street Magnate, SimulTV, ten24 Digital Solutions, Prospective Medical Data International Inc, Alcatel-Lucent
experian, beachbody, health partners
Find out what your peers are saying about Adobe ColdFusion vs. ServiceNow Now Platform and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.