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Adobe ColdFusion vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Adobe ColdFusion accelerates development speed, enhances security, improves productivity, integrates easily, and boosts ROI with faster project completion.
Sentiment score
6.8
Large companies benefit from ServiceNow's AI features, improving efficiency, though costs may deter smaller organizations from seeing ROI.
 

Customer Service

Sentiment score
6.5
Adobe ColdFusion customer service excels with responsive, knowledgeable teams providing timely assistance and effective technical guidance.
Sentiment score
7.2
ServiceNow's customer service is highly rated for responsiveness and expertise, though minor challenges exist at the basic level.
 

Scalability Issues

Sentiment score
8.1
Adobe ColdFusion efficiently handles high traffic and complex tasks, ideal for large-scale applications with robust customization options.
Sentiment score
7.9
ServiceNow Now Platform is highly scalable, efficiently handling large user bases, though numerous API calls may affect performance.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
 

Stability Issues

Sentiment score
7.3
Adobe ColdFusion is a reliable and stable platform, ideal for web application development with consistent performance under heavy workloads.
Sentiment score
8.4
ServiceNow Now Platform is highly stable, reliable, with minimal downtime, suitable for critical applications due to robust cloud infrastructure.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
 

Room For Improvement

Adobe ColdFusion needs performance, documentation, stability, cost, security, and integration improvements to meet modern industry standards.
Users seek improved interface, customization, integration, support, and affordability to enhance platform adoption among smaller organizations.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
 

Setup Cost

<p>Adobe ColdFusion pricing starts at $2,499 for Standard and $9,499 for Enterprise, varying with features, support, and licensing.</p>
ServiceNow Now Platform is costly but valued for functionality, with limited pricing flexibility and high licensing and additional costs.
ServiceNow Now Platform falls within the more expensive tier of a product.
ServiceNow Now Platform is an expensive product.
 

Valuable Features

Adobe ColdFusion excels in rapid development, database integration, and security, with high performance and comprehensive documentation praised by users.
ServiceNow Now Platform excels in workflow automation and customization, enhancing productivity with integration, scalability, and user-friendly features.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
 

Categories and Ranking

Adobe ColdFusion
Ranking in Rapid Application Development Software
22nd
Ranking in Low-Code Development Platforms
20th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
6
Ranking in other categories
No ranking in other categories
ServiceNow Now Platform
Ranking in Rapid Application Development Software
12th
Ranking in Low-Code Development Platforms
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
47
Ranking in other categories
No-Code Development Platforms (4th)
 

Mindshare comparison

As of June 2025, in the Rapid Application Development Software category, the mindshare of Adobe ColdFusion is 0.5%, up from 0.5% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.9%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

RakibulIslam - PeerSpot reviewer
An easy-to-setup tool that can be used to automate repetitive tasks
Currently, they have some legacy connectors with different tools, and they are creating native connectors. For example, AEM was only using HTTP or SMTP connections. However, now, AEM also has a native connector. In Adobe Workfront, if we use those connectors, we can push data through them. Previously there were no in-built connectors for Power BI and the dashboard. Now I see that connectors are there in Adobe ColdFusion though I have not used them yet. Previously when I was trying to create some data, it was very difficult to get real-time data from Workfront. I would like to say that it could be an area of improvement if it was possible to get real-time data, and we can create some connectors like the ones on Power BI or Tableau. Now we have the option with which we can schedule a time, like one or two hours, five times a day, allowing us to push the data with Power BI or an external tool. However, with real-time data, it's really difficult now. For ColdFusion, since I do not have that much expertise, I would say that whatever issue I face, I will resolve them. For that, I would like to get real-time data using the tool. Hence, I would like to get a real-time dashboard all the time.
SiddharthZunjarrao - PeerSpot reviewer
Enables us to have significant improvements in operational efficiency
ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers. The case summarization feature is also great, as it summarizes user comments and agent notes into a resolution code without needing to review the entire activity history.
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Top Industries

By visitors reading reviews
Government
20%
Financial Services Firm
10%
Computer Software Company
10%
Manufacturing Company
8%
Financial Services Firm
16%
Computer Software Company
9%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Adobe ColdFusion?
I would like to say that its best feature is its different kinds of connectors. We have lots of in-built connectors.
What needs improvement with Adobe ColdFusion?
Currently, they have some legacy connectors with different tools, and they are creating native connectors. For example, AEM was only using HTTP or SMTP connections. However, now, AEM also has a nat...
What is your primary use case for Adobe ColdFusion?
During the first six months of using the solution, I worked to automate our daily tasks. In general, we use it to automate our day-to-day tasks and for integration. With the integration part, I was...
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What is your experience regarding pricing and costs for ServiceNow Now Platform?
From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.
What needs improvement with ServiceNow Now Platform?
The user interface could be modernized and made more attractive for users.
 

Overview

 

Sample Customers

Inspirus, Promisan, Webapper, Giva, Frontech Solutions Inc, Digicon, ITX Corp, Wall Street Magnate, SimulTV, ten24 Digital Solutions, Prospective Medical Data International Inc, Alcatel-Lucent
experian, beachbody, health partners
Find out what your peers are saying about Adobe ColdFusion vs. ServiceNow Now Platform and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.