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ActiveBatch by Redwood vs Files.com comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.8
ActiveBatch enhances ROI with automation, improving efficiency, reducing costs, and supporting remote work, increasing revenue and accuracy.
Sentiment score
4.1
Files.com enhances efficiency and reduces costs, though quantifying savings remains challenging without precise data tracking.
We require fewer team members to handle operations due to its robust automation.
Application Administrator Lead at Bluestem
I have seen a return on investment using Files.com over other methods, saving money and time.
Chief Executive Officer at Verified Backups
However, I know it's definitely saved time, and everybody's happy with it, as it serves as a one-stop solution for most things that we need to do.
IT Manager at a non-profit with 51-200 employees
I have seen a return on investment as it has helped us streamline what we do; there's obviously some cost-cutting that takes place because of the time we save.
Director at Kitten D'Amour
 

Customer Service

Sentiment score
7.0
ActiveBatch by Redwood is praised for responsive support, though complex issues sometimes need customer advocates for resolution.
Sentiment score
7.8
Files.com excels in customer support with prompt, expert service, especially in technical areas like API integration and cloud storage.
We often need to escalate issues to level two or three for solutions related to long-standing problems.
Application Administrator Lead at Bluestem
The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.
Lead Consultant at Infosys
Files.com's customer support is excellent, second to none.
IT Manager at a non-profit with 51-200 employees
The tech support team is willing to work directly with clients to connect APIs.
EVP at a financial services firm with 11-50 employees
 

Scalability Issues

Sentiment score
8.2
ActiveBatch by Redwood offers robust scalability, efficiently handling thousands of jobs and growing teams without bandwidth issues or disruptions.
Sentiment score
6.8
Files.com is scalable, user-friendly, enables easy integration, and meets organizational needs, despite occasional large-scale upload challenges.
ActiveBatch by Redwood's scalability is excellent; it experiences minimal failures and outages.
Application Administrator Lead at Bluestem
From one to ten, the scalability rating is a ten.
Lead Consultant at Infosys
Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.
IT Manager at a non-profit with 51-200 employees
It is easy to scale in a few ways, such as simply onboarding new customers quickly
Chief Executive Officer at Verified Backups
 

Stability Issues

Sentiment score
8.0
ActiveBatch by Redwood is reliable, efficiently reducing manual tasks, with minimal downtime often due to external factors.
Sentiment score
8.2
Files.com is praised for its perfect stability, with zero downtime, no bugs, and 100% uptime reliability.
Files.com is pretty reliable, and we have not faced any downtime or any bug.
Lead Consultant at Infosys
I haven't seen any lagging, crashing, downtime, or any sort of instability with Files.com.
Founder and CEO at DMajor Productions Ltd
 

Room For Improvement

ActiveBatch needs a more intuitive interface, enhanced integration, better support, and customization for improved usability and efficiency.
Users seek simplified data access, clearer user management, easier share links, and more flexible pricing on Files.com.
On the web console, users encounter daily activity issues where the job instances do not appear or update correctly, and they cannot view the latest logs.
Application Administrator Lead at Bluestem
I believe ActiveBatch by Redwood could be improved because the UI could be modernized.
Manager, Production Services at a tech services company with 51-200 employees
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
Founder and CEO at DMajor Productions Ltd
The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
Lead Consultant at Infosys
One area where Files.com can be improved is that it has a very expensive cost model.
Sales and Business Development at The Dot
 

Setup Cost

ActiveBatch offers cost-effective pricing with reliable support, though additional fees and subscription transitions may increase costs.
Enterprise buyers find Files.com pricing fair, appreciating flexible licensing and discounts despite some noting higher costs over time.
My experience with pricing, setup cost, and licensing for ActiveBatch by Redwood has been great
Application Administrator Lead at Bluestem
I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.
Chief Executive Officer at Verified Backups
I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.
IT Manager at a non-profit with 51-200 employees
A couple of years into use, the price did go up more than anticipated, but not more than the value of the platform was seen to be worth.
Director, Systems & DevOps at a tech services company with 501-1,000 employees
 

Valuable Features

ActiveBatch by Redwood enhances workflow automation with ease of use, extensive integrations, and robust alerting for efficient process execution.
Files.com provides secure, efficient file sharing with intuitive interface, strong integrations, robust permissions, and reliable technical support.
The addition of AI has made troubleshooting and supporting users through ActiveBatch by Redwood quicker for me.
Application Administrator Lead at Bluestem
The best feature that ActiveBatch by Redwood offers is the user interface.
Manager, Production Services at a tech services company with 51-200 employees
The encryption, decryption on the fly, live links and inboxes stand out as great features.
IT Manager at a non-profit with 51-200 employees
When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.
Chief Executive Officer at Verified Backups
The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.
Director, Systems & DevOps at a tech services company with 501-1,000 employees
 

Categories and Ranking

ActiveBatch by Redwood
Ranking in Managed File Transfer (MFT)
15th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Process Automation (29th), Workload Automation (15th)
Files.com
Ranking in Managed File Transfer (MFT)
8th
Average Rating
9.2
Reviews Sentiment
6.1
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Managed File Transfer (MFT) category, the mindshare of ActiveBatch by Redwood is 2.5%, up from 1.7% compared to the previous year. The mindshare of Files.com is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT) Market Share Distribution
ProductMarket Share (%)
Files.com0.7%
ActiveBatch by Redwood2.5%
Other96.8%
Managed File Transfer (MFT)
 

Featured Reviews

AS
Application Administrator Lead at Bluestem
Manages thousands of jobs daily and reduces downtime through secondary node support
The current feedback I receive from my end users regarding ActiveBatch by Redwood highlights issues with the tabs or panes during job modification. When the next user monitors it, they need to close the pane or job and reopen it to see the changes reflected. If the end user makes an update, it will not be visible unless they start from the beginning again. Implementing a refresh button would be helpful for real-time updates when the end user needs to see changes immediately. We currently face issues with the web console of ActiveBatch by Redwood. When users operate through an RDP session, every user has their own ActiveBatch by Redwood application. However, on the web console, users encounter daily activity issues where the job instances do not appear or update correctly, and they cannot view the latest logs. This issue is only present on the web console, as the application itself works without any problems. ActiveBatch by Redwood can be improved by adding more features, as we are not currently handling cloud-based applications like S3 buckets and Azure. Connecting to these cloud platforms would be a helpful enhancement.
Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Secure file sharing has become straightforward and meets strict compliance needs
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers. The setup is quite easy, and they follow all the data security standards, making it easy to set up and use. Files.com has an option to set permissions. We can have Active Directory-based corporate authentication as well as local user creation on their platform, and we can manage permissions independently. We can give all the rights to the end-user. They can set up their folders and permissions the way they want. The solution is flexible, allowing users to choose what they want to share with internal parties or external vendors and what kind of rights they want to give on folders and files. Everything is granular permissions by administrator and by end-user, and it is quite easy to set the permissions. Files.com uses standard HTTPS, ensuring encrypted transfer of files from the main point to the end-user. They follow all the top data security standards, like the European standard or the US standard. Whatever country we are operating from, they have all the compliances listed on their platform, which is why we chose to go with them. The benefit is that Files.com is a platform we do not have to manage, so the infrastructure is there at their end. We just have a web interface, and for end-users, they also have a desktop application. We just have to access the web interface and can set it up the way we want our file-sharing setup. Logs are there, so we can review who is accessing what, what kind of data is being accessed, and what kind of action is being taken.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Insurance Company
7%
Manufacturing Company
7%
Retailer
7%
Computer Software Company
21%
Real Estate/Law Firm
18%
Wholesaler/Distributor
16%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise13
Large Enterprise47
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise2
 

Questions from the Community

What is your experience regarding pricing and costs for ActiveBatch Workload Automation?
My experience with pricing, setup cost, and licensing for ActiveBatch by Redwood has been great; we recently renewed our license, and it was a smooth process without any issues.
What needs improvement with ActiveBatch Workload Automation?
I believe ActiveBatch by Redwood could be improved because the UI could be modernized.
What is your primary use case for ActiveBatch Workload Automation?
My main use case for ActiveBatch by Redwood is file processing. I use ActiveBatch by Redwood for file processing for debit card transactions.
What is your experience regarding pricing and costs for Files.com?
My experience with pricing, setup cost, and licensing has been positive; I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user account...
What needs improvement with Files.com?
Most of the content is pretty well listed on their portal. The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly. For a small organization,...
What is your primary use case for Files.com?
I am from the IT department for my company, and we have been using Files.com for one of our customers for the last five to six months. We are a customer of Files.com. The main purpose is for secure...
 

Also Known As

ActiveBatch
No data available
 

Overview

 

Sample Customers

Informatica, D&H, ACES, PrimeSource, Sub-Zero Group, SThree, Lamar Advertising, Subway, Xcel Energy, Ignite Technologies, Whataburger, Jyske Bank, Omaha Children's Hospital
Information Not Available
Find out what your peers are saying about ActiveBatch by Redwood vs. Files.com and other solutions. Updated: December 2025.
879,768 professionals have used our research since 2012.