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Active Roles by One Identity vs BetterCloud comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 20, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Active Roles by One Identity
Ranking in User Provisioning Software
3rd
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
91
Ranking in other categories
Active Directory Management (1st), Non-Human Identity Management (NHIM) (1st)
BetterCloud
Ranking in User Provisioning Software
14th
Average Rating
7.0
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
Data Loss Prevention (DLP) (36th), SaaS Management Platforms (8th)
 

Mindshare comparison

As of September 2026, in the User Provisioning Software category, the mindshare of Active Roles by One Identity is 4.9%, down from 7.0% compared to the previous year. The mindshare of BetterCloud is 1.5%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
User Provisioning Software Mindshare Distribution
ProductMindshare (%)
Active Roles by One Identity4.9%
BetterCloud1.5%
Other93.6%
User Provisioning Software
 

Featured Reviews

Puru Solanki ( ITIL. CISM , CCSP ) - PeerSpot reviewer
IT Head at Citadel Global
Automation has streamlined onboarding and governance and delivers faster, more secure access
Overall, we are very satisfied with Active Roles by One Identity, but there are a few areas that could be improved. The user interface could be more modern and intuitive, especially for new administrators. Some advanced configuration and policy settings have a steep learning curve and could be simplified. We would also like to see more built-in integrations with cloud platforms and SaaS applications, along with additional out-of-the-box reporting templates. These improvements would make the product even easier and more flexible for organizations managing hybrid environments. One thing that would make our daily work even smoother is having more ready-to-use templates for common administrative tasks and reports. This would reduce the need for customization and help teams get up and running more quickly. Additionally, faster and simpler synchronization for hybrid and cloud environments would be beneficial, especially for organizations managing both on-premises and cloud identities. More detailed documentation and guided setup for advanced features would help new administrators learn the platform faster and more easily. One additional improvement I would like to see for Active Roles by One Identity is a better built-in dashboard with more real-time insights into identity and access activities. It would be helpful if upgrades and migrations were simpler and required less planning. Finally, expanding native integrations with more cloud services and third-party applications would make the platform even more versatile and reliable. These enhancements would improve the overall user experience while keeping the product's strong security and automation capabilities.
PaulHeard - PeerSpot reviewer
CIO at a consultancy with 201-500 employees
Experienced easy deployment and stable performance but user support needs improvement
The most valuable features are that BetterCloud had a much more sophisticated workflow management toolset than Google itself. It was easy to build onboarding and offboarding workflows, which could handle the desired complexity versus out-of-the-box Google. BetterCloud allowed us to reallocate storage so all files created by a departing member would get reallocated to the manager, thus retaining access. BetterCloud saved help desk time by automating processes, providing a reasonable return on investment. BetterCloud now offers SaaS platform tracking capabilities, a key, previously missing feature.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With this solution, they are skipping all the domain administrators and keeping the normal users, which is fantastic for them because some of the personnel are basic IT technicians without the knowledge of AD advanced features."
"We have eased the burden on the support desk and reduced the risk of them doing something they shouldn't."
"One Identity Active Roles has had a very positive impact on the organization, especially in terms of efficiency, security, and compliance."
"Active Roles provided us to do all these operations automatically and reduced our workload very significantly."
"After moving to One Identity Active Roles, we automated many of the routine processes and introduced delegated administration, which significantly reduced the workload of non-senior administrators."
"One Identity Active Roles has reduced a significant amount of manual AD admin work, improved security through tighter access control, and made onboarding and offboarding much faster and more consistent across teams."
"The auto-provisioning or role-based permission handling makes my daily work easier and more efficient because it automates our environment since we don't have to manually onboard or deboard employees."
"Previously, I was handling a 100 percent workload, but after using One Identity Active Roles, 70 percent of my load has been resolved."
"You simply cannot use Google Apps without it, so it's a no brainer."
"BetterCloud saved help desk time by automating processes, providing a reasonable return on investment."
 

Cons

"Another issue we have with the product is that we run a lot of custom tasks. You have to program them to run on one particular host and there's no automatic failover to a second host. If that host is down when a task is supposed to run, it has to wait until the next time it runs when that host is up."
"The possibility to request group membership, similar to the past, was disabled and moved to Identity Manager."
"One area for improvement would be the initial setup, which feels a little bit complex and could be simplified."
"Active Roles could add more options for web customization. Our requirements are exceedingly specific. We'd like to get the web interface down to just five buttons, but in some cases, we can only get to six. The web interface in the current version is less customizable than in the previous one."
"I believe the initial setup could be more simplified to allow for better and faster deployment."
"We don't get a lot of communication from the One Identity side. I don't know who our account representative is, and that is kind of not good since we have had some turnover there."
"A few improvements I would like to see in One Identity Active Roles are mainly around usability, reporting, and modern integration."
"Some advanced configuration and workflow can feel complex, so simplifying setup and management would improve the overall experience."
"The account support team was weak in engagement and communication, contributing to the decision to move to more comprehensive solutions."
"Would love for it to be able to replace our SSO as well as provide connectivity and the same level of automation to our other SaaS products."
 

Pricing and Cost Advice

"The price is reasonable. It costs us about 1 million Danish kroner annually, and we also spend about half as much on consultants."
"The pricing for Active Roles is expensive but not as expensive as other solutions like Okta."
"The licensing model is a simple user-based model, not that much complicated."
"It's fairly priced."
"It's expensive."
"The pricing is on the higher end."
"The pricing is high. I have not been involved with the renewal or cost aspect, but I know it is not cheap by any means. However, it is very useful for our environment."
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Top Industries

By visitors reading reviews
Outsourcing Company
28%
Healthcare Company
9%
Financial Services Firm
8%
Computer Software Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business101
Midsize Enterprise16
Large Enterprise45
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for One Identity Active Roles?
Our experience with the pricing, setup cost, and licensing of Active Roles by One Identity has been very positive. Although Active Roles by One Identity is not the lowest-priced solution, we believ...
What needs improvement with One Identity Active Roles?
Overall, we are very satisfied with Active Roles by One Identity, but there are a few areas that could be improved. The user interface could be more modern and intuitive, especially for new adminis...
What is your primary use case for One Identity Active Roles?
Active Roles by One Identity is our main solution for simplifying and automating user account management in our Active Directory environment. We use it for tasks like user provisioning, deprovision...
What is your experience regarding pricing and costs for BetterCloud?
The real downside was it was a relatively expensive product, and ultimately we removed it as a cost-saving measure.
What needs improvement with BetterCloud?
BetterCloud's support for SaaS management was lacking initially, requiring development of a custom tool to handle some workflow automation. It was also relatively expensive. The account support tea...
What is your primary use case for BetterCloud?
We were using BetterCloud for onboarding and offboarding, particularly managing Google account setup and removal, because we wanted to retain information after people left, and not just have the ac...
 

Also Known As

Quest Active Roles
No data available
 

Overview

 

Sample Customers

City of Frankfurt, Moore Public Schools, George Washington University, Transavia Airlines, Howard County, MD. See all stories at OneIdentity.com/casestudies
HelloFresh, Oscar Health, Square
Find out what your peers are saying about Active Roles by One Identity vs. BetterCloud and other solutions. Updated: September 2026.
914,394 professionals have used our research since 2012.