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Active Roles by One Identity pros and cons

Vendor: One Identity

4.3 out of 5

92 reviews
100% willing to recommend

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Pros & Cons summary

Active Roles by One Identity improves operational efficiency and enhances security through automation and role-based access control, offering a strong return on investment with time savings and reduced errors. However, the initial setup is complex, customization options are limited, and customer support needs enhancement. Despite these challenges, it streamlines identity management, aligns IT with business needs, and improves Active Directory operations, though better troubleshooting and attestation processes are needed for large enterprises.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Active Roles by One Identity significantly reduces manual administrative workload and improves operational efficiency through automation and standardized workflows.

Active Roles by One Identity enhances security by providing role-based access control and detailed auditing, reducing identity-based breaches.

Organizations experience a strong return on investment with Active Roles by One Identity due to time savings, reduced manual errors, and lowered service desk workloads.

Active Roles by One Identity streamlines identity management processes, enabling faster user onboarding and reducing human errors and workload.

The efficiency and consistency of Active Directory operations are markedly improved with Active Roles by One Identity, aligning IT operations more closely with business needs.

CONS

Active Roles by One Identity requires improvement in the initial setup and configuration process, as it can be complex and time-consuming.

The platform lacks an attestation process, including certification and recertification attestation.

Customization options for web interface are limited, preventing tailored user experiences.

Communication and customer support from One Identity are limited, leading to unresolved queries and delayed responses.

Active Roles by One Identity would benefit from better troubleshooting and reporting capabilities, especially for large enterprise environments.

Active Roles by One Identity Pros review quotes

Puru Solanki ( ITIL. CISM , CCSP )

IT Head at Citadel Global

Jul 23, 2026

Overall, Active Roles by One Identity has significantly reduced the complexity and workload of Active Directory administration by automating many tasks that previously required manual effort, allowing our IT team to spend much less time on routine requests and focus on higher-value projects.

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collaboration support engineer at a retailer with 11-50 employees

May 20, 2026

One Identity Active Roles has had a very positive impact on our organization, especially in terms of productivity, security, and compliance.

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Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd

Apr 15, 2026

Overall, the return on investment comes from time savings, reduced errors, better resource utilization, and improved compliance, which together justify the investment.

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Active Roles by One Identity

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Learn what your peers think about Active Roles by One Identity. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.

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Prithviraj kallurkar

Business Development Executive at Digitaltrack

Apr 26, 2026

Overall, beyond just making tasks easier, it adds a strong layer of control, security, and visibility of AD operations.

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reviewer2835444

Cyber Security Analyst at a tech vendor with 51-200 employees

May 9, 2026

One Identity Active Roles has reduced a significant amount of manual AD admin work, improved security through tighter access control, and made onboarding and offboarding much faster and more consistent across teams.

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Prathamesh Pawar

Sr.Technical Support Executive at DigitalTrack Solution Private Limited

Apr 19, 2026

After moving to One Identity Active Roles, I achieve better automation, improved security through controlled delegation, and enhanced compliance with detailed auditing and reporting, significantly improving efficiency and reducing operational risk compared to the previous approach.

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Senior Technical Support Executive at digital track

Apr 22, 2026

One Identity Active Roles has had a very positive impact on our organization, mainly by improving efficiency and security at the same time.

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HA

Senior Business Development Executive at Digitaltrack

Apr 17, 2026

Overall, One Identity Active Roles has helped us move toward a more automated, secure, scalable identity management model, aligning IT operations more closely with business needs.

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Professional Services Consultant at Check Point Software

Apr 19, 2026

One Identity Active Roles has had a very positive impact on the organization, especially in terms of efficiency, security, and compliance.

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Cyber Security Analyst at EVSPL

May 11, 2026

Overall, One Identity Active Roles has led to roughly a 40 to 60 percent reduction in AD-related service desk tickets and manual effort, with user onboarding tasks dropping from 15 to 20 minutes down to just a few minutes through automation and templates, adding up to dozens of IT hours saved every month and enabling the same team to manage more users without additional headcount.

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Active Roles by One Identity Cons review quotes

Puru Solanki ( ITIL. CISM , CCSP )

IT Head at Citadel Global

Jul 23, 2026

The user interface could be more modern and intuitive, especially for new administrators.

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collaboration support engineer at a retailer with 11-50 employees

May 20, 2026

One challenge we experienced was the initial setup and configuration complexity.

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Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd

Apr 15, 2026

Many users feel the user interface is not very modern or intuitive, and it can take time to get used to navigating the console and workflows.

Read full review

Active Roles by One Identity

Free Report: Active Roles by One Identity Reviews and More

Learn what your peers think about Active Roles by One Identity. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.

917,433 professionals have used our research since 2012.

Prithviraj kallurkar

Business Development Executive at Digitaltrack

Apr 26, 2026

Overall, One Identity Active Roles is a very powerful tool, but there are definitely areas where it can be improved.

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reviewer2835444

Cyber Security Analyst at a tech vendor with 51-200 employees

May 9, 2026

The main improvement I would suggest for One Identity Active Roles is making the UI and policy configuration more intuitive.

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Prathamesh Pawar

Sr.Technical Support Executive at DigitalTrack Solution Private Limited

Apr 19, 2026

The initial setup and configuration can be complex, especially when designing workflows, policies, and delegation models.

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Senior Technical Support Executive at digital track

Apr 22, 2026

One area where One Identity Active Roles can be improved is in the user interface. It can feel outdated and not very intuitive for new users.

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HA

Senior Business Development Executive at Digitaltrack

Apr 17, 2026

First is the user interface and experience. While it is functional, it can feel complex for a new user and less intuitive, especially for onboarding a new user.

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Professional Services Consultant at Check Point Software

Apr 19, 2026

One Identity Active Roles is a strong product, but like any enterprise tool, there are areas where it could be improved.

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Cyber Security Analyst at EVSPL

May 11, 2026

One Identity Active Roles could be improved by making the initial setup and policy configuration simpler and more intuitive, especially for complex enterprise AD environments.

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Show 10 more reviews (out of 85)

Product Categories

Product Categories

Active Directory Management

User Provisioning Software

Non-Human Identity Management (NHIM)

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Product Categories

Product Categories

Active Directory Management

User Provisioning Software

Non-Human Identity Management (NHIM)

Popular Comparisons

Popular Comparisons

SailPoint Identity Security Cloud vs Active Roles by One Identity

Omada Identity vs Active Roles by One Identity

Linx Security vs Active Roles by One Identity

Identity Manager by One Identity vs Active Roles by One Identity

OneLogin by One Identity vs Active Roles by One Identity

Saviynt Identity Cloud vs Active Roles by One Identity

Idira Identity vs Active Roles by One Identity

GitGuardian Platform vs Active Roles by One Identity

Safeguard by One Identity vs Active Roles by One Identity

SolarWinds Server and Application Monitor vs Active Roles by One Identity

Netwrix Auditor vs Active Roles by One Identity

Oracle Identity Governance vs Active Roles by One Identity

Veza vs Active Roles by One Identity

Axiad Conductor vs Active Roles by One Identity

Symantec Identity Governance and Administration vs Active Roles by One Identity

See all alternatives

Related questions

61

Why should one choose One Identity Safeguard and One Identity Active Roles for the banking and insurance industry?

138

Are you aware of SIEM platforms that integrate both Active Directory auditing and security monitoring tools?

261

Why is Active Directory Management important for companies?

42

When evaluating Active Directory Management, what aspect do you think is the most important to look for?