3CX Live Chat vs IceWarp comparison

The compared 3CX and IceWarp solutions aren't in the same category. 3CX is ranked #5 in LC , with an average rating of 8.0, and holds a 8.6% mindshare in the category. IceWarp is ranked #7 in EA , with an average rating of 8.3, and holds a 5.3% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 90% of IceWarp users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

42 Views
13 Comparison Views

91% willing to recommend

IceWarp

Read 17 IceWarp reviews

2,183 Views
1,169 Comparison Views

90% willing to recommend

3CX Live Chat

IceWarp

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and IceWarp based on real PeerSpot user reviews.

Find out what your peers are saying about Text, NICE, CafeX Communications and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: June 2025).

Buyer's Guide

Live Chat

June 2025

Download the complete report

Helped 856,278 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Virtual Meetings (12th), IP PBX (1st), Unified Communications (2nd), Live Chat (5th), Hosted and Cloud Based VoIP (4th)

IceWarp

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Email Applications (7th)

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. 3CX Live Chat is designed for Live Chat and holds a mindshare of 8.6%, up 6.6% compared to last year.
IceWarp, on the other hand, focuses on Email Applications, holds 5.3% mindshare, down 6.2% since last year.

Live Chat

Email Applications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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AvinashLotke

Delivery Head at Team Computers

Useful for collaboration and storage but improvement is needed in API integration

The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

"We have not had any bugs or glitches, the solution is stable."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"Mobility features and remote extensions work well."

"3CX is a reliable solution."

"The integration between the video and voice is the most valuable solution."

More 3CX Live Chat pros

"The solution is easy to manage and includes features such as smart documents and the archiving of user data."

"The solution has a very good log-in to the UI when compared to other solutions."

"It's scalable and stable."

"The solution's voice services work well for our company."

"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."

"An effective, functional, very good tool for controlling resources."

"IceWarp has multiple applications that are easy to use for many people."

"It has great communication capabilities for team chatting and web conferences."

More IceWarp pros

Cons

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

More 3CX Live Chat cons

"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."

"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."

"The solution needs improvements in security, particularly regarding document management."

"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."

"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."

"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."

"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."

"Our customers sometimes have problems receiving mail."

More IceWarp cons

Pricing and Cost Advice

"There is no add-on costing on the standard fees."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

More 3CX Live Chat pricing and cost advice

"I would rate the pricing and eight out of ten."

"The solution is priced well."

"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."

"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."

"The license is based on the number of users."

"Pricing and licensing is very competitive and in some cases, cheap."

"It is definitely one of the lowest price solutions."

"Costs far less than other solutions."

More IceWarp pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Live Chat solutions are best for your needs.

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856,278 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

12%

Real Estate/Law Firm

Government

Computer Software Company

18%

Comms Service Provider

11%

Manufacturing Company

10%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What do you like most about IceWarp?

It's scalable and stable.

See all answers

What is your experience regarding pricing and costs for IceWarp?

IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.

See all answers

What needs improvement with IceWarp?

The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 30% of the time

Yeastar Cloud PBX vs 3CX Live Chat

Compared 22% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 19% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 16% of the time

join.me vs 3CX Live Chat

Compared 13% of the time

More 3CX Live Chat Competitors

Zoho Mail vs IceWarp

Compared 30% of the time

Zimbra Collaboration vs IceWarp

Compared 15% of the time

Google Workspace vs IceWarp

Compared 15% of the time

Microsoft Exchange vs IceWarp

Compared 13% of the time

Microsoft Exchange Online vs IceWarp

Compared 9% of the time

More IceWarp Competitors

Product Reports

Buyer's Guide

Live Chat

June 2025

Download 3CX Live Chat product report

Buyer's Guide

IceWarp

May 2025

Download IceWarp product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video calls, mobile sync and more.

IceWarp

Sample Customers

Information Not Available

Marriott, Toyota, Sony, Wendy's, Canon

Find out what your peers are saying about Text, NICE, CafeX Communications and others in Live Chat. Updated: June 2025.

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856,278 professionals have used our research since 2012.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.