We changed our name from IT Central Station: Here's why
Disaster Recovery Coordinator at a university with 5,001-10,000 employees
Real User
Good engineering, great technical support, and quite stable
Pros and Cons
  • "Commvault can actually come in and assist you with aspects of the implementation - and they are quite helpful."
  • "The only problem is that some of what we snap most of is the VMs. We found about 10% of the VMs that we can't snap because they're too interactive. It actually causes the application to crash."

What is our primary use case?

Generally, we use the product for backup capabilities as a primary function, and we also use it for disaster recovery.

How has it helped my organization?

Previous to this solution, we were on tape. Its restorations were very painful. We've been able to accommodate more use cases for restorations now that we have this product in play.

What is most valuable?

The backup feature and the live sync are both really good aspects of the product. Live sync is for databases. 

Commvault doesn't store in an immutable state unless it's in archive-form. That's an advantage. We have found several instances that we have backed up a server and it started encrypting data after we started the backup and it was trying to recount the Commvault. It is very sensitive, and is positive as is very sensitive to ransomware, however, you need to understand it's not a ransomware alert; you need to understand the alert in order to figure out if it's ransomware, however, it's a good heads-up.

The solution has been quite stable.

Commvault can actually come in and assist you with aspects of the implementation - and they are quite helpful.

What needs improvement?

The only problem is that some of what we snap most of is the VMs. We found about 10% of the VMs that we can't snap because they're too interactive. It actually causes the application to crash.

It would be ideal if there was usable file states. Live sync is not live sync. It's not really live, it's live to the back it up, however, it's not keeping it up to date within seconds. We have an environment that is very transaction heavy, and the lowest we can get to is about 15 minutes. However, we need second RPOs. 5 second RPOs, 10 second RPOs.

For how long have I used the solution?

I've used the solution within the last 12 months. I've used it in total for about three years or so now.

What do I think about the stability of the solution?

The solution is very stable unless you have to use Symantec Enterprise Protection. That comes into major issues. We've had corruption due to Symantec.

What do I think about the scalability of the solution?

The scalability capabilities depends on which version you get. If you go to hyper-scale, it's infinitely scalable. If you go to an IBM object storage, it's scalable only up until a certain point.

We have approximately 50 people that have access to do restores. Ten of those having the additional responsibility of initiating backups for databases. And we have one engineer and two administrators.

We're considering going to the hyperscale version and then expanding it to have it distributed through three sites.

How are customer service and technical support?

We've dealt with technical support quite a bit. 90% of the time they're really good. However, the other 10% of the time they disappear when the problem is too hard.

Overall, I would rate them eight and a half out of ten. They are pretty decent.

Which solution did I use previously and why did I switch?

We previously used Spectrum Protect.

There were ongoing configuration problems and they continued to increase as everything was a dependency. You had to have the client and the right version with the firmware updated to the hardware and the hardware to the right version. It was a very, very complicated mess. Once it ran, it ran really well. However, when you had to upgrade, you had to upgrade everything. You couldn't do some iterations.

How was the initial setup?

The initial setup was complex only due to the VAR we used. That we have since moved all away from.

The deployment ended up taking a year and we called in Commvault to actually finish the deployment. We contracted directly with Commvault and got rid of that VAR. Once they were involved, it took less than a week. They really helped speed up the process.

We only need one engineers and maybe two admins to handle maintenance.

What about the implementation team?

We brought on Commvault in the middle of the implementation process. They helped us get rid of the VAR, which was giving us trouble. They were good to work with and we were glad for their help.

The team was very great. They actually provided us an engineer and he engaged remotely for probably 30 hours of that week.

What was our ROI?

It saved time. It didn't pay for itself, however, it saved time. Where it saved a lot of money was the cost of tapes and maintenance contracts with IBM.

What's my experience with pricing, setup cost, and licensing?

The cost was one of the reasons we went with Commvault, however, that said, I can't give exact pricing.

Which other solutions did I evaluate?

We looked at Pure Storage. I don't remember what package they had for backups. However, there was one other competitor as well and I don't remember who it was.

In the end, the technology and the cost pushed us towards Commvault.

What other advice do I have?

We're just customers and end-users.

We are typically one version behind the latest. We don't usually have the latest version of the solution.

We're using a private cloud on-premises as a deployment model.

My advise to other companies would be to just do your homework. Make sure it's the right solution for your company. We really didn't think about enterprise architecture. We put it in and then had a change how we operate. So make sure it's the right fit.

Our biggest lesson was the realization was that we need enterprise engineering and the enterprise architecture.

I'd rate the solution eight out of ten. They have some really good features. They have really good engineering. They have very good support. However, they're missing on some of the innovations that some other companies are coming up with. They either need to create their own innovation or buy it from somebody else and integrate it. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Manager of IT at a consumer goods company with 10,001+ employees
Real User
Enables us to monitor all users from a single place
Pros and Cons
  • "Commvault can perform a backup no matter where you are, and it takes a backup every four hours. No matter when you come to the office, it'll take a backup if you're connected to the internet and check the system for online availability."
  • "Sometimes the web page doesn't work. I don't know if it's an outage or if there is maintenance going on in the background. From time to time, Commvault will suddenly stop taking backups for some intervals."

What is our primary use case?

We use Commvault to back up our employees' data. I work for a retail organization, so our users aren't in a single office. Before we were using a backup solution that could only take a backup in one office at a particular time. This was a disadvantage for us because the users kept shifting from one office to another. In some cases, we'd need a critical backup, but we couldn't do it. That's why we switched to a cloud-based solution.

How has it helped my organization?

Commvault can perform a backup no matter where you are, and it takes a backup every four hours. No matter when you come to the office, it'll take a backup if you're connected to the internet and check the system for online availability. Commvault has reduced the time administrators spend on admin tasks. I can monitor all users from a single place and see when they have performed the backup or when they've notified us of a lost backup. 

Before, I spent at least one or two hours each day monitoring the backup solution. With Commvault, I log in once in the morning or the evening for 10 to 15 minutes, and I can check everything on my laptop. Now it takes me, at most, half an hour to oversee the backups of the 300 users I monitor.

What is most valuable?

The interface is easy to use. I would rate the interface nine out of 10. It's a single console where you can create, modify, and delete users or you can transfer permissions to other users. Even if I remove the license, the laptop will still be there in Commvault for some time. If your laptop is dead, it's still a live location, so we can check it. If the laptop is connected to the internet, we can see exactly where it is, whether it's in India or the US. Restoration is super easy. From the admin console, we can restore a user's data no matter where they are. If a Commvault instance is installed on that laptop, we can restore it.

Ransomware protection is another special feature in Commvault. They have predefined some extensions. When Commvault identifies a ransomware attack, it will stop taking the backup on those extensions. We haven't had that happen yet, but Commvault can contain and control a ransomware attack.

For how long have I used the solution?

We've been using Commvault for three years. We completed our two-year subscription and renewed it, so we're now in our third year.

What do I think about the stability of the solution?

Sometimes the web page doesn't work. I don't know if it's an outage or if there is maintenance going on in the background. From time to time, Commvault will suddenly stop taking backups for some intervals. We'll raise a ticket to the support team, and they'll get it sorted out. Still, I would say it's working 99 percent of the time. We can take the backup, restore data, and everything else. But sometimes it stops work. For example, today it went down for a minute.

What do I think about the scalability of the solution?

There are no limitations for us. We are interested in indefinite backup for deleted files. Even if I delete the file, it'll be there permanently. I don't foresee any issue with that.

How are customer service and support?

I rate Commvault support nine out of 10. When you raise a ticket, they immediately assign the engineer. If that person can't solve the problem, they will escalate to a higher engineer or management, who will get it fixed immediately. The size of the account doesn't matter either. If you have an issue, they will try to fix it quickly. They don't give special preference to their larger customers. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were previously using a homegrown solution called Retrospect. We switched to Commvault because it's cloud-based.

How was the initial setup?

I was at the company when we first deployed Commvault. The overall deployment takes time because it depends on the users' availability. We can't take all the backups together also because we also have time constraints. It depends upon the user availability we have completed this activity. Our IT team has five members responsible for maintaining Commvault, so all five know how to work with Commvault. We also have different offices with varying levels of access, but they can't perform configuration changes, 

What about the implementation team?

Commvault worked with our team during the user acceptance testing. In the UAT phase, everyone was a little uncomfortable because we didn't know what all the options were. But Commvault has a team in India who helped us to check everything. We were satisfied with that. When we had issues, an engineer took the call and sorted everything out. After that, we didn't have any problems with the configuration.

What was our ROI?

I feel like we've gotten a lot of value relative to what we've spent. Employees no longer have to be in the same office to access the backup solution. If a user working from home wants to restore data, I can directly restore it to his laptop. There's no time delay for solving user issues. We've also cut down on storage costs because an in-house solution requires you to spend money to keep that much data.

Which other solutions did I evaluate?

We have evaluated three or four cloud-based backup solutions, but the other ones in the market didn't even come close to Commvault. We looked at solutions by Sophos and Veeam, but those didn't have even 50 percent of what Commvault offers.

What other advice do I have?

I rate Commvault nine out of 10. It's a wonderful platform for IT professionals. I would suggest Commvault as the backup solution for any company. However, it still has some room for improvement.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Learn what your peers think about Commvault. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
565,304 professionals have used our research since 2012.
SIVASHANMUGAM NATARAJAN
CTO at Greenware Technologies LLC
Real User
Top 10Leaderboard
Supports most cloud vendors so we can back up cloud-based apps to on-prem and back up on-prem data to the cloud
Pros and Cons
  • "One of the most valuable features is the encryption which helps save you from ransomware. Because the data is already encrypted, it cannot be encrypted again."
  • "It takes a lot of technical expertise to implement. Commvault could increase the training it provides to customers and partners."

What is our primary use case?

We are a partner and a service provider for Commvault in the Middle East. We use it for both backup and recovery, and sometimes for replication. 

It has on-prem solutions and we are also going with Azure.

How has it helped my organization?

Commvault is the first software company to release software for Nutanix AHV backup. We have an implementation here, with a government company, where we are taking a backup of the Nutanix virtual machine and their database, and replicating this backup to the DR. That way, if the main site is down or something has become corrupt or something is wrong with the backup, they are able to restore from the DR backup. It is the largest implementation in the Middle East.

The solution provides us with a single platform to move, manage, and recover data across on-premises, hybrid, and cloud locations, making it very effective. We can replicate the data even when building a new data center for DR. That makes it easier for us because from there we are able to restore using Commvault.

It provides us with a single console where we can back up our software, our databases, and even our desktops and laptops, even if they are connected remotely, at any time and from any place. Whenever the bandwidth is available and whenever the process is available, it will take a backup.

Commvault also supports most of the cloud vendors. We can back up cloud-based applications like Office 365 to on-prem, and we back up our on-prem data to the cloud as well. It can be anywhere, either local or in the cloud.

It helps to minimize the time admins spend on backup tasks. Once it is configured perfectly you can forget about it, in terms of administration. It saves our admins along the lines of 20 weeks per year.

And with Commvault, you don't need multiple applications to back up different kinds of platforms. It can be OpenStack, VMware, Hyper-V, a physical machine, or Oracle. It's a single point for backups.

When it comes to saving on storage we are saving 20 percent. In terms of storage optimization, it is seven times more efficient. You can store 700 TB in about 100 TB of space.

We have helped many clients to recover from ransomware using Commvault. For one of our clients, we were able to get them back into production in one week. That was an environment with 200 servers and 1,400 user backups. Without Commvault it would have taken some months.

What is most valuable?

One of the most valuable features is the encryption which helps save you from ransomware. Because the data is already encrypted, it cannot be encrypted again.

The restore performance is better than with any other product. That's why Commvault is number-one in industry reviews.

With Command Center, you can view the backup schedules, the running backups, and the data availability.

What needs improvement?

It takes a lot of technical expertise to implement. Commvault could increase the training it provides to customers and partners.

Also, with technology changing, it could use more features. Maybe they could include artificial intelligence.

For how long have I used the solution?

We have been using Commvault since 2015.

What do I think about the stability of the solution?

The stability is really good. Once you implement it properly you can forget. It's an automated solution. You don't need to troubleshoot anything.

What do I think about the scalability of the solution?

As software, it's scalable. You can add any number of licenses as often as you want. Commvault has options to scale using appliances and software.

How are customer service and technical support?

Commvault's technical support is really good. I would rate it at nine out of 10.

Which solution did I use previously and why did I switch?

We have used Veeam. Commvault is more of an enterprise product. In terms of the scope of integration across multi-cloud/hybrid environments, Veeam is a five out of 10, while Commvault is an eight.

How was the initial setup?

The setup is not straightforward. It is a little complex. It really needs expertise, unlike other software.

The deployment time depends on the size of the environment, the number of servers and the storage size. It has taken us anywhere from one week to three months.

As a result of our experience in setting it up, we have created our own plan for doing so. We do a complete environment study of the client by using a solution survey sheet. That gives us complete visibility into the databases they have, the number of servers, the virtualization platform, and the physical machines. According to that, we suggest a plan for the size, if it is on-prem. We have a project management professional to make the process smoother. We have four engineers who implement Commvault and they are also responsible for maintenance.

What was our ROI?

ROI with Commvault will take about five years. It's cost-efficient when it is used at the enterprise level.

What's my experience with pricing, setup cost, and licensing?

Some years ago, Commvault had a huge price. Now, it is cheaper than Veeam.

It's also available per VM license or per socket or per storage capacity and you can mix licenses. You can have some VM licenses and some socket licenses, for example.

Which other solutions did I evaluate?

We evaluated NetBackup. Commvault has better encryption technology and restore performance.

What other advice do I have?

Keep on training and select a proper implementation company. That is the most important thing.

Most of our clients are only using Commvault. If they go with Commvault they won't use any other product. It can back up everything: servers, databases, storage snapshots — everything. They don't need other software.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner/service provider.
Amin Ibrahim
Senior Systems Consultant | Virtualization at eSky IT
Consultant
Top 20
Integrates with many cloud providers and with any technology we bring on, and can be implemented on any hardware
Pros and Cons
  • "All workloads can be integrated with Commvault. If we use a new technology, Commvault integrates with it. Commvault is a data management solution with support for building the DR side of things. With Commvault we can rapidly back up and restore any application we add to our environment."
  • "One issue we face is the complexity of the console. That could be improved on. It takes users time to get familiar with Commvault. On average, it takes our customers between one and three months to learn it. The console and the way you configure Commvault have very advanced settings. It takes time to understand how it works."

What is our primary use case?

We are a partner for Commvault and our role is to implement the solution for our customers. Our customers in Egypt are in the banking and financial sector. They use Commvault to back up their data. We help in sizing the workload of the customer, designing the solution and implementing it. We also support the customer if they face any issues.

We have a hybrid implementation. The first target for the backup is on-premises and the offsite backup is on Azure cloud.

How has it helped my organization?

The solution provides us with a single platform to move, manage, and recover our data across on-premises, hybrid, and cloud locations. We completely depend on Commvault for managing our data, from backup to restore to replication.

Commvault saves significant time for administrators. It also saves on infrastructure costs by being able to manage what were disparate data management solutions in one place. It saves us on a monthly basis. It also has embedded deduplication which works well. It saves about 90 percent of the front-end data.

In terms of recovery, it depends on the teams that we restore for. Sometimes we restore for the database team, and other times for the application team when they add a new feature or change something and they need to roll back. Also, sometimes our users are attacked by ransomware or by a virus or trojan, and their data is encrypted or deleted. Commvault has helped us in these scenarios. It has always been successful in restoring the backup. 

What is most valuable?

Commvault's compatibility matrix is tops. It supports almost any workload and technology our customers have.

It provides fast backup and fast restore. The amount of time it takes depends on the size of the restored data, but Commvault has a good feature through which you can add many streams when restoring. That helps us in restoring rapidly. In my opinion, Commvault is one of the fastest solutions when it comes to restoring. I use competitive solutions, such as Veeam and Rubrik, and Commvault is the fastest among them, in both backup and restore.

It integrates with many cloud providers, like Azure, AWS, and Google Cloud Platform. Also, all workloads can be integrated with Commvault. If we use a new technology, Commvault integrates with it. Commvault is a data management solution with support for building the DR side of things. With Commvault we can rapidly back up and restore any application we add to our environment.

Commvault software can be implemented on any hardware. This helps when we are competing against another backup solution. It helps win customers.

The Command Center is good. It has a good dashboard and it's very easy to use. It gives us a view of about 85 percent of the environment, because something like tape configuration and monitoring are needed. In the new version they have added good features and they have worked on improving the documentation.

The dashboard provides a good view into any issues so that users can address them. It provides understandable messages when there are errors, telling you where the issue is, and you can research the error code or send it to Commvault for help.

What needs improvement?

One issue we face is the complexity of the console. That could be improved on. It takes users time to get familiar with Commvault. On average, it takes our customers between one and three months to learn it. The console and the way you configure Commvault have very advanced settings. It takes time to understand how it works. 

After a customer understands it, he can improve and add to the configuration.

For how long have I used the solution?

I have been using Commvault for around three years.

What do I think about the stability of the solution?

It's a very stable solution.

What do I think about the scalability of the solution?

It is also scalable.

How are customer service and technical support?

The efficiency of Commvault's support is something that, it seems, the vendor needs to pay attention to. At times, when we open a support case, it can take two to four days to find a solution and close the case. 

How was the initial setup?

The setup process is complex. The person who implements it has to pay close attention to certain things. The index cache must be in SSD storage, and the same is true for the deduplication database. The sizing of the CommServe must be done well. In terms of agents, and other features, everything must be calculated very well. All these things will affect the performance in the future.

It can take hours or days to implement, depending on the project. The administrative part of the deployment takes about a day, but the integration part can take from three days to a couple of months, depending on the size of the project.

After we do the first implementation, the customer can do future implementations. 

What's my experience with pricing, setup cost, and licensing?

Commvault has advanced its licensing in the last year with its complete licensing solution. The complete license gives us options for all the features. Commvault does not license based on storage or the management components. It can integrate with any storage vendor. That means that when we are out of storage and need more, we can integrate without additional licensing.

In my opinion, Commvault needs to reduce the licensing cost by 20 to 40 percent to make it cost-efficient.

What other advice do I have?

You need to size the CommServe and the agents very well because it will help the performance.

Overall, Commvault is a good solution for midsize and enterprise companies.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Systems Administrator Team Leader at a retailer with 1,001-5,000 employees
Real User
Top 5Leaderboard
Excellent technical support, good visualization, and a pretty straightforward setup
Pros and Cons
  • "The product is a reliable solution."
  • "We've faced problems backing up our virtual machines."

What is our primary use case?

We primarily use the solution for all infrastructure. We're using it for the five pillars and for database backups and management.

What is most valuable?

The visualization backup is the most important aspect for us. It provides snapshot protection. 

The digital application and the compression of the disc at the storage site are great. That's one of the best features of this solution.

Technical support is very helpful.

What needs improvement?

We've faced problems backing up our virtual machines. A few of them, at least. However, we opened a ticket, and then we found out how to troubleshoot this issue and how to do a snapshot backup. We were able to understand exactly what was the root cause of the issue and a solution was provided to us.

We have already submitted a feature enhancement request to Commvault. They are working on it. That's in relation to the Commvault Metallic and is related to the workflow approval. We requested they implement workflow approval, just in case you want to allow, for example, general users to access the Commvault Metallic and browse what mailboxes they need to check if it is approved by the legal department. We can run them independently, this access without even referring back again to the IT division, however, we requested the workflow has to be based on approved access.

For how long have I used the solution?

I've been using the solution for a year and a half at this point.

What do I think about the stability of the solution?

The product is a reliable solution. We have experienced only one case where there was a total shutdown and a total disruption of service. This was a weird case. We were able to sort it out and submitted the case for investigation to understand what the root cause might have been. Later on, we had to upgrade a few things. However, since then, we haven't had any issues whatsoever. I'd describe the solution as quite stable. 

What do I think about the scalability of the solution?

In terms of scalability, it is a skill level solution. You can scale up at any time by adding additional nodes.

How are customer service and technical support?

Technical support is always good. Most of the time the call comes from the U.S. They don't have local support. They are always providing remote support in the U.S. and India. Most of the calls come from those two countries, however, we find that we get help mainly from the U.S.

How was the initial setup?

The initial deployment was straightforward. We had a proper prerequisites exit sheet. We filled it out properly at the outset and the architecture was very clear. We started with the architecture. We were able to understand all of the components in this hyper-scale design, and we submitted a change request to our infrastructure. We were able to meet all of the requirements on time. We started up the implementation shortly after that.

In the end, it was a straightforward design. There was nothing too complex.

In terms of maintenance, we usually do a health check which is basically a checklist we run through in the morning. The system will still struggle from time to time if there are any recent updates that need to be done. It is a system that does the update by itself, and it shares with you all types of events that need to be taken care of. Therefore, it's pretty automated.

What's my experience with pricing, setup cost, and licensing?

We bought the solution and the agreement was for three years. We simply pay in installments for three years. We'll do the payment at the beginning of every year. 

What other advice do I have?

We're just a customer.

We do recommend the solution. However, a company needs to look again into why they need it. With Commvault, you can deploy on-premise or on the cloud. It is compatible with several cloud vendors. However, the deployment depends on what you need it for. For example, if you need to back up Office 365, then there are two solutions from the providers, from Commvault. Recently they have started talking about Commvault Metallic. They started trying to promote it in other regions. We've done a profound study in the Commvault Metallic for our Office 365 in the past. We compared it with two more products. We compared it to a Barracuda email protection and we compared it also with Veeam.

Any company should do the same and run comparisons. They need to know exactly for what purpose do they need to acquire the solution. If it is for Office 365 then there are two solutions for that. One of them is the Commvault Metallic, and it is a SaaS model. The SaaS model is fully manageable. The user will not even look into infrastructure. It will be fully managed by the Commvault team in the background. There is no need to worry about the storage consumption on Azure if you also choose to go with Microsoft Azure cloud. When you need infrastructural backup, then there is the Commvault hyper-scale solution. That's the only available option and is very powerful.

Overall, I would rate the solution ten out of ten. We've been very happy with it so far.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buddika Sandaruwan
Senior System Engineer at V S Information Systems
Reseller
Top 20
Saves time and has good recovery and protection features and good support
Pros and Cons
  • "The recovery features are useful. It is easy to recover data. If something happens, we can easily recover data. We have faced ransomware issues twice, and we recovered because of Commvault."
  • "They can improve the security level for Windows. When mapping to the Windows, Commvault can take full control over data volumes so that the attacker can't delete the volume data, but the Windows admin can access the volumes. It would be great to block access at that level."

What is our primary use case?

We are using it as a backup and recovery solution. 

We have a server on-premises. Our hardware is running on HP devices. We are only using the on-premises solution. In the future, we will use the hybrid or cloud solution. Our management is trying to go for hybrid solutions.

How has it helped my organization?

As a company, we faced ransomware attacks twice, and both times, we recovered because of Commvault's backup and recovery solution. 

It helps in protecting our customers' data very easily. Compared to other vendors, Commvault has a lot of features. If something happens, we end up spending a lot of money to recover data, but Commvault protects the data. Considering that, its cost is very low. It has reduced the cost of recovering data. 

It is very easy to isolate and segment storage targets from public networks to mitigate lateral moving threats. 

It helps our admins to minimize the time they spend on backup tasks. They can spend time on other projects. Previously, we had to manually check every weekend whether the backup is okay or not. Now, things are running automatically. Commvault has a good notification system. Altogether, these features reduce a lot of manhours. They have saved 48 hours weekly.

What is most valuable?

The recovery features are useful. It is easy to recover data. If something happens, we can easily recover data. We have faced ransomware issues twice, and we recovered because of Commvault. 

It provides consistent recovery processes across platforms. In terms of recovery options for our data and workloads, I would give it a 10 out of 10. We can easily recover files and data in case of any issues.

It is user-friendly and easy to use. If you have a technical background, you can easily identify the features and use them. There is nothing complex. 

What needs improvement?

They can improve the security level for Windows. When mapping to the Windows, Commvault can take full control over data volumes so that the attacker can't delete the volume data, but the Windows admin can access the volumes. It would be great to block access at that level. 

For how long have I used the solution?

We have been using the Commvault product for more than three years.

What do I think about the stability of the solution?

We have been using this solution for more than three years, and there have been no major failures. It has been running day-to-day backups without any issues. We have backup scheduled over the weekends, and we also have daily backups. We are running full backups over the weekends and incremental backups on weekdays. 

How are customer service and support?

Their support team is very friendly, and they can easily understand our situation. They are very fast to respond and knowledgeable. They can understand the issues that we are facing, and it is very easy to work with them. They provide good support. I would rate them a 10 out of 10.

We got good training notes from Commvault's side. There are a lot of documents, and if we want to find something, we refer to their documentation, which makes it very easy to use. There are no major issues.

Which solution did I use previously and why did I switch?

We earlier used Veeam as a backup solution. We were using Veeam's Community Edition. We also used HP data protector previously. We finally tried the Commvault solution.

Commvault people came and gave a presentation to us, and as compared to Veeam, Commvault had many features. It was user-friendly and easy to use, and it also had a lot of features. It had ransomware protection and data recovery. Veeam didn't have protection features. Our management agreed to use Commvault, and they gave their permission.

How was the initial setup?

Initially, it was complex for us to understand things. They gave us training, and since then, we have been using it easily. Now, it is very easy to understand.

What about the implementation team?

We work with a reseller in Sri Lanka.

What was our ROI?

We have seen an ROI. It is saving a lot of money, but I don't have the number. It is a good solution to recover our data if something happens. We don't need to spend a lot of money. 

What's my experience with pricing, setup cost, and licensing?

It is a bit more than other products, but when you consider the time savings, it is saving money.

Which other solutions did I evaluate?

We looked at a few other solutions such as Veritas.

What other advice do I have?

Commvault is a good solution, and we would recommend it to others. There are no major issues with Commvault. We have full trust in it when it comes to protection. They have built a good customer reputation when it comes to protection. Our management is also very satisfied with it.

I would rate it a 10 out of 10 in terms of protection and features.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer:
Flag as inappropriate
Senior Deployment Engineer at a computer software company with 11-50 employees
Reseller
Easy to architect
Pros and Cons
  • "We can go from one page to another page, from office backups to VM backups, or applications like secret backups. So everything can be configured or restored from a single pin."

    How has it helped my organization?

    We can go from one page to another page, from office backups to VM backups, or applications like secret backups. So everything can be configured or restored from a single pin.

    What is most valuable?

    Commvault is easy to deploy and easy to understand for any end-user or any new system. If it's just a basic VM, or like any Hyper-V backup, it's good to understand and then implement. 

    Commvault is easy to architect compared to other products.

    We can manage everything from a finger pin instead of going into everything else. Commvault has everything in a finger pin. It's a single console. That's really good.

    What needs improvement?

    Commvault tries to integrate with every new product that's coming out on the market. Sometimes it makes everyone's life easier if it works well. If not, we don't know where the error is coming from, and it has a lot of bugs.

    Another issue is with the eDiscovery platform, Activate, where they profile data. It has a lot of issues with the indexing.

    Commvault also has something called a file-level on detection. On the production server, if it finds any anomalies on the files, it sends an alert. It runs every five minutes, so admins can get an email alert. That's very good, but it's a reactive alert, we only get it when there's a backup happening. If they can improve that and make it a proactive alert, to identify and send anomalies to admins, that would really help any companies out there go against malware.

    For how long have I used the solution?

    I've been using Commvault for the last five years. 

    What do I think about the stability of the solution?

    I give it a seven on a scale of one to ten, because many times, whenever there is some issue, they provide a hotfix. In large enterprises, we won't be able to update the hotfixes because there is a change in management. There are also hotfixes once every two weeks.

    What do I think about the scalability of the solution?

    Scalability is really good. We can scale out as much as we want.

    How are customer service and support?

    Commvault support is great in most of aspects. We support Commvault customers for most of the part. Whenever we open support cases, most of the cases ends up with Commvault dev team. On most of the clients, or on most of the servers, we don't see any network issues, but they say that it's a network issue, even though there is no network issues. So that's one issue. We always have issues because we don't see any network issues in the environment, but the support says that it's a network issue.

    Which solution did I use previously and why did I switch?

    We do provide services for Veeam and Rubrik. When comparing Commvault and Veeam, Commvault has a single pin, but Veeam does not. Also, Commvault is great for any type of workload, but Veeam is great with workload platforms.

    What's my experience with pricing, setup cost, and licensing?

    It does reduce storage costs in the cloud. At the same time, if you're trying to back up a Cloud application, it adds more cost. If we run data verification drops like an extra or Cloud data, the data that's available in three containers, it adds a lot of cost. However, when we just do a backup to the Cloud, it sells a lot, but it doesn't run a verification.

    At the same time, Commvault came out with MTSS Cloud that they partner with Azure, and that really saves money for any customers. Like a 20 to 30% savings when they use MTSS. Commvault licensing changed a lot in the last five years. I saw four times they change their licensing model.

    Which other solutions did I evaluate?

    If the customer is completely virtualized and if they don't have any workloads apart from the virtual environment, then they should go with Veeam. But if the customer wants to protect the application level, let's say maybe Mongo DB within those virtual environments, then Commvault is better compared to other products.

    What other advice do I have?

    They are up to mark whatever we see an enterprise from hypervisors, that is virtual involvement. They cover everything and they also cover most of the databases that come out. They're up to date on all the workloads. They can protect most of the workloads out there. It's very important for any organization to protect all its data sets.

    If anyone wants to protect multiple workloads, different kinds of workloads, Commvault is best for that.

    I would rate this product an eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner Reseller
    Flag as inappropriate
    Backup Administrator at a manufacturing company with 5,001-10,000 employees
    Real User
    Allows us to easily deploy multiple clients at a time and back up multiple clients
    Pros and Cons
    • "We use Commvault Command Center for backups and restores and for the creation of new clients. We use it for other functionalities as well. In terms of VMware, I can go directly to the Command Center, enter VMware, and I can search it directly. Command Center is very useful and it can be used for more advanced techniques."
    • "I need documentation for Azure backups. One expectation that I have is regarding PDF documentation. When I was trying to browse the documentation, I could not locate that."

    What is our primary use case?

    Right now we are using on-premise and cloud backups. We run 300 to 400 jobs per day.

    How has it helped my organization?

    Compared to other products out there, we have found that Commvault is best suited for our needs. We can easily restore and deploy the data.

    Previously, before the introduction of Commvault, we used other software including Rubrik. But with Commvault we can deploy multiple clients at a time and we can back up multiple clients without any issues. Right now, we are using about 1,000 VMs. Before Commvault we used to back up about 200 servers and 100 VMs. Previously, backups took nine hours. With Commvault it takes minutes.

    The solution definitely helps our admins to minimize the time they spend on backup tasks and to spend time on other projects. If we need to run backups for dozens of servers, it can be done in one minute because it can be done in a click. We can select the backups by selecting the client computer groups. We can categorize those groups and, based on that categorization, we can run the backups and we can restore the VMs as well. It can be done in minutes. Running backups twice a week, it saves us about 5 to 6 hours each time.

    It is also saving us on infrastructure costs and has helped optimize infrastructure usage, like storage space. By using Commvault we have saved about 3 TBs of space.

    We have used it to recover data when there was a problem with our database. It took about four hours to bring the data back. But recently, we introduced HA and it has saved us more time. With HA the data can be brought up in one hour. With other solutions it would take 10 to 24 hours.

    What is most valuable?

    We do monitor all the backups using the user interface. It is user-friendly, easy to navigate, and easy to create solutions with it. It is very comfortable. We can do multiple operations at a time.

    We use Commvault Command Center for backups and restores and for the creation of new clients. We use it for other functionalities as well. In terms of VMware, I can go directly to the Command Center, enter VMware, and I can search it directly. Command Center is very useful and it can be used for more advanced techniques.

    The cloud support is good. The on-premises cloud is working for us as is traditional cloud. All the clouds we're using are working with Commvault. We have Office365 and Azure.

    What needs improvement?

    I need documentation for Azure backups. One expectation that I have is regarding PDF documentation. When I was trying to browse the documentation, I could not locate that. The documentation should be in PDF format where it can be downloaded easily.

    For how long have I used the solution?

    I have been using Commvault for the past five years.

    What do I think about the stability of the solution?

    The stability has been good. We haven't had any issues.

    What do I think about the scalability of the solution?

    Scaling can be done easily.

    I am now looking into an orchestrator. High-availability is another future use case for us.

    How are customer service and technical support?

    We do not have any issues with support. Everything is fine. Commvault helps in fixing any issues and they help us to deploy the data whenever we need help. And they provide the security as well.

    In the first year we raised many issues, but now it is easier for us to manage. We refer to the documentation.

    Which solution did I use previously and why did I switch?

    We used to use Rubrik but we found Commvault to be a better solution. It provided time savings, handled more complexity, and provided more security.

    How was the initial setup?

    With guidance from their team, and based on the documentation, it was easy to install. The deployment took one-and-a-half hours.

    There are updates every quarter and they are getting easier to deploy.

    We have about seven staff members on my team, IT analysts, who handle the solution, to account for different shifts and meal breaks, etc. Within the company there are 10 clients using it, mostly within IT.

    What other advice do I have?

    We are very satisfied. It is a very useful product, daily. 

    Commvault is constantly developing new use cases based on customers' requirements. They are developing new features on a regular basis. In version 11, 19 new features were added. For example, in previous versions we did not have the Command Center and whenever backups failed we could not restore the data. Now, there are options for restoring the data. These kinds of advanced techniques are introduced from day to day.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Buyer's Guide
    Download our free Commvault Report and get advice and tips from experienced pros sharing their opinions.