What is our primary use case?
Our current use case is for storage backup of large Veritas Clusters. We have around 350 TB of storage backup and we use Commvault's HyperScale X with unlimited data backup.
How has it helped my organization?
With Commvault, our backup performance is way better, compared to what we had, because we have a disk-to-disk backup.
It also helps to ensure broad coverage with the discovery of unprotected workloads. That is always helpful for us. Our environment is very dynamic. We often have high data-demand spikes.
In terms of time saved, because the backups are automated, our team generally spends 30 to 45 minutes reviewing the logs and any errors, and it saves us two to three hours per week.
The deduplication and compression have helped to reduce my backup costs. This year, I haven't had to purchase any expansion for my backup storage, thanks to Commvault. Otherwise, I would likely have had to spend around $150,000. And next year, I can add one more node to HyperScale X before expanding it. So it has saved 20 percent of my backup budget.
What is most valuable?
The main solution from Commvault is the HyperScale X backup. Instead of a dedicated appliance, we have a three-node HPE Apollo cluster for backing up. That gives us the best value regarding speed.
Another valuable feature is that, in general, recovery is faster than any other solution we have reviewed. That is especially the case for small, micro files, 2 or 3 KB research files.
The Commvault user interface is very nice and intuitive. It's perfect compared with other products I have used. It's in a completely different world. When running a backup, the display is very clear about the estimated time.
And using Command Center, we know exactly how many backups are running and it gives us clarity on our backup state. It gives us a report and can just send a screenshot of it to the team.
In addition, Commvault gives us a single platform to manage and recover our data. Since we are a research organization, backup is one of the most critical parts of our IT operations and services. Internally, we run it as a managed service, and there is a single console that makes it easy for management to see the performance.
The majority of our file servers are backed up by Commvault. They provide protection against ransomware with their intelligent methods. We haven't experienced a ransomware attack, but I know they have good coverage. They will make sure they recover a backup at any cost.
What needs improvement?
They need to improve when it comes to large, video file archiving. They're good, but they have not met my expectations as a customer in this area.
Also, HyperScale X does not back up NDMP, or they only use a native file share backup.
For how long have I used the solution?
I have been using Commvault for three years.
What do I think about the stability of the solution?
The stability means our team can relax. On average, we used to get six backup failure errors a week, and that has been reduced to two.
What do I think about the scalability of the solution?
The scalability is good and we plan to increase our usage of Commvault in the future.
How are customer service and support?
From the time that our deployment was successfully completed, we have hardly reported any errors.
During deployment we had a couple of issues. Commvault provided us with excellent support to make sure all the issues were fixed. Customer satisfaction is a priority. The local sales and consulting team also extended support to us. They made sure we had a clean installation and a clean operation. Initially, when we had problems, I thought things were not good, but my impression of them changed. I see the real value that they bring, and I appreciate them. I'm a very tough customer, but Commvault's support made sure that I achieved my goals and I respect them. They are patient.
Often, once the sale of a product is done, the salespeople run away. But here, the entire team was involved to make sure they delivered and deployed. After that, they extended support for anything that might require it. They said if anything happens, if there are any issues, here is a number to call to make sure that it is resolved.
After the deployment, both the sales guys and a technical guy came to meet with us to understand our future plans. They listened patiently and they did not try to sell me anything. They just added value. That is the reason they are number one.
They do a quarterly review and explain the latest improvements with Commvault's technical experts. There is also training and certification to help us use the latest features to our benefit.
How would you rate customer service and support?
How was the initial setup?
Initially, our Commvault was configured for a particular use case. After that, we had a detailed discussion in which they listened to our complete concerns and architecture. From that point, the deployment of HyperScale X was very fast and clean. So when they know the environment, the setup is very good.
For our 350 TB deployment, it took seven days to complete, including networking, installation, updating, and getting a full backup to run. QoS took another few days, making the total time about 10 to 12 days.
What about the implementation team?
Commvault support helped us to deploy the solution. I would especially recommend their professional services.
What was our ROI?
We look at return of value because as a backup solution, we cannot say it gives us ROI. We have a clear ROV due to the reduced efforts for our team, as well as manpower reductions and fewer failures. And technically, we have a faster backup. We have seen a high return of value, and management is also happy.
What's my experience with pricing, setup cost, and licensing?
The pricing is very competitive. When Commvault knows you are comparing it with the other leading providers, they are ready to compromise on pricing. But you have to make sure you get a long-term commitment on the pricing. Otherwise, when you have a future expansion, they will take advantage of it.
Which other solutions did I evaluate?
Our company evaluated other solutions, but that process was done by another team. But I read a document that reviewed the evaluation, and they evaluated Veeam as well as Micro Focus Data Protector and NetBackup. They looked at industry reviews and at our specific use case for archiving and backup, and Commvault had the best score.
What other advice do I have?
Pricing is the one area where you have to focus. You need to have a clear plan. HyperScale X is one option and it's nice to use when you have third-party hardware, if you want to have disk-to-disk.
Make sure you convey your use cases to Commvault's professional services. They will listen to you and they will advise on the options. Also, have an assessment done by Commvault professional services to make sure you have a long-term plan in place.
Other than the large file archiving that needs improvement, VM is good, cloud backup is good, file server is amazing, and they do a good job when it comes to physical server backup. SQL backup is also good, and Linux back is also amazing.
Which deployment model are you using for this solution?
Disclosure: I am a real user, and this review is based on my own experience and opinions.