Centreon vs ServiceNow IT Operations Management comparison

Centreon

Read 27 Centreon reviews

6,683 Views
4,215 Comparison Views

96% willing to recommend

ServiceNow IT Operations Ma...

Read 37 ServiceNow IT Operations Management reviews

4,496 Views
3,404 Comparison Views

93% willing to recommend

Centreon

ServiceNow IT Operations Ma...

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Executive Summary

We performed a comparison between Centreon and ServiceNow IT Operations Management based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Centreon vs. ServiceNow IT Operations Management Report (Updated: July 2024).

Buyer's Guide

Centreon vs. ServiceNow IT Operations Management

July 2024

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Helped 793,295 peers since 2012

Categories and Ranking

Centreon

Ranking in IT Infrastructure Monitoring

15th

Average Rating

8.6

Number of Reviews

Ranking in other categories

Network Monitoring Software (16th), Cloud Monitoring Software (14th)

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

8th

Average Rating

8.2

Number of Reviews

Ranking in other categories

Event Monitoring (2nd), Cloud Management (8th), AIOps (4th)

Mindshare comparison

As of July 2024, in the IT Infrastructure Monitoring category, the mindshare of Centreon is 4.4%, up from 3.3% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.3%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Unique Categories:

Network Monitoring Software

4.0%

Cloud Monitoring Software

10.7%

Event Monitoring

18.8%

Cloud Management

1.8%

Featured Reviews

reviewer2000553

Express Manager at a transportation company with 10,001+ employees

Oct 24, 2022

The monitoring is easy to set up, and the reports are filled with helpful information

The reporting and monitoring features are the most valuable. The monitoring is easy to set up, and the reports are filled with helpful information. You can quickly find and fix the problem when there is an incident. We use out-of-the-box reports instead of customizing them. When we deploy something, it comes with some reporting templates, so we just use those. We use the existing reporting template to get information about the monitoring device. It's easy to apply the template to our reports. We can do it in two to five minutes. Another feature we use is Business Activity, which provides us with an end-user perspective when a service is down or isn't working correctly. This is helpful when monitoring the KPIs. When we see a device or server that isn't working, we find the root cause. We also use Plugin Packs to monitor most of our equipment because it's simple to deploy a monitoring template. If I want to monitor a device, I install the Plugin Pack and the required package. If the Plugin Pack doesn't give me the information I want, I can write a plugin to monitor the device. We do this for a few instruments. Anomaly Detection is another handy feature that we use to discover some issues. I estimate that using Anomaly Detection has cut our resolution time in half.

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Raj Srivastava

Tax Consultant at Deloitte

Sep 20, 2022

A simple tool that saves us time and has a user-friendly algorithm and setup

The solution saves us time because we do not need to communicate only through email. When sending emails, there is no guarantee of when the receiver will read or how they will interpret an email. However, with the tool, we both have access to it and can identify the topic and why the ticket was created. Therefore, both parties are aware of the issues, and it is easier to understand, which saves a lot of time. There is also an SLA so the issue can be resolved quickly. We had to prioritize P1 to P3, and the user knows when the issue is resolved.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I can't point to one valuable feature. All of Centreon is good."

"Another feature we use is Business Activity, which provides us with an end-user perspective when a service is down or isn't working correctly. This is helpful when monitoring the KPIs. When we see a device or server that isn't working, we find the root cause."

"The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."

"You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."

"I find the product's scalability to be one of the most valuable features since it allows us to add unlimited devices for monitoring and to set up additional polling servers without additional license cost or downtime in our monitoring."

"The most valuable feature is the ability to build an abstraction of service visualization. You can add services to an entity called Business Activities and you can see the state of these activities."

"We have the business activity monitoring, the map, and the MBI modules and they are all very good."

"We are alerted on service impacts and not when something is down. We have saved a lot of time on non-business-hours intervention."

More Centreon pros

"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."

"I am impressed with the tool's ability to track information in an easy way."

"It helps streamline management and processes."

"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."

"It is a very stable solution."

"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."

"The solution is easy to use and has great orchestration and automation capabilities."

"The most valuable feature of ServiceNow IT Operations Management is the user interface."

More ServiceNow IT Operations Management pros

Cons

"I would like to see a better UI, one which is more responsive."

"Centreon supports officially 10,000 services per poller. That is not much for larger customers, because this limit is reached very quickly. We use it with three times the limit without any problems, but Centreon says, "Okay, we are only supporting it with 10,000 services." We are aware that increasing the limit has different impacts because they need to support it. However, for most customers, it would be be very good if they could increase the limit of services."

"Centreon technical support is only available during Central European business hours. When it comes to critical business solutions, there should be a 24/7 hotline that customers can rely on."

"During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier."

"Centreon introduced network discovery in the most recent update. However, it doesn't work well. Our previous monitoring tool could discover networking equipment on the network and identify the relationships between the devices."

"There are improvements that they need to make to their API. When we're using different systems and we want to disable monitoring for a specific server, we still can't do that through the API. That's something that's lacking."

"Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French."

"Improvements I would like to see include a discovery solution, better reports, and end-to-end monitoring."

More Centreon cons

"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."

"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."

"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."

"The solution’s licensing cost could be improved."

"There are not enough apps in the app store to expand functionality. There should be more made available."

"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."

"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."

"The product needs to add a workflow insight tool."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"In terms of licensing, you have to think through if the components that need licensing are really needed. For example, the Map module: If you don't need a map to be shown, I don't see a point in paying for those licenses, if you just use it a couple of times a month or a couple of times a week... You can use the Centreon free version and get the main features. The licensing part is, I would say, only for bigger customers who have the option to pay more and who really need those kinds of modules, fancy reports, etc."

"It is perfect and very cheap if you are a little company or startup. After that, it is quite expensive for a big company."

"The solution is very effective, despite the low price."

"The pricing works out well for us, given our environment and where we are."

"Centreon is better than Nagios XI in regards to cost and support response times, when you have a problem. If you have a problem, it costs money to contact the Nagios XI support."

"Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver."

"The pricing is acceptable."

"The solution has a free part and after that threshold, you will need to pay. For example, if you believe you can create an interesting map, most of the time, you will have to pay 10,000 Euros per year for having access to these components."

More Centreon pricing and cost advice

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"The cost of ServiceNow is much higher."

"The price of ServiceNow IT Operations Management is expensive."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"There are additional costs, you have to pay more for everything."

"The solution offers yearly licenses and a subscription model for add-on features."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Government

11%

Financial Services Firm

Educational Organization

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

11%

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Centreon?

Centreon's most valuable features are preventative maintenance and cost-efficiency. Everything is monitored, and we get a log before the system fails. We have an opportunity to fix the issue and av...

See all answers

What is your experience regarding pricing and costs for Centreon?

The product is quite expensive.

See all answers

What needs improvement with Centreon?

Prometheus provides the ability to automate the backup of my infrastructure. This automatic backup capability allows me to integrate it into GitLab for versioning, among other functionalities. Thus...

See all answers

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

The solution is costly compared to the products offered by its competitors.

See all answers

What needs improvement with ServiceNow IT Operations Management?

The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive. The aforementioned area can be considered for improvem...

See all answers

Comparisons

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Compared 37% of the time

PRTG Network Monitor vs Centreon

Compared 15% of the time

Nagios Core vs Centreon

Compared 11% of the time

Icinga vs Centreon

Compared 5% of the time

Datadog vs Centreon

Compared 4% of the time

More Centreon Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 13% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 8% of the time

Moogsoft vs ServiceNow IT Operations Management

Compared 7% of the time

Datadog vs ServiceNow IT Operations Management

Compared 6% of the time

BMC TrueSight Operations Management vs ServiceNow IT Operations Management

Compared 4% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

Buyer's Guide

Centreon

July 2024

Download Centreon product report

Buyer's Guide

ServiceNow IT Operations Management

June 2024

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

No data available

ServiceNow ITOM

Learn More

Centreon

ServiceNow

Overview

Centreon is an all-in-one IT monitoring solution that is a network, system, applicative supervision, and monitoring tool. It is free and open source, and one of the most flexible and powerful monitoring softwares on the market.

Centreon Features

Centreon has many valuable key features. Some of the most useful ones include:

Supervision of hybrid infrastructures, from one end to the other
Open and flexible architecture
Open-source solution, downloadable for free
Filtering capability in GUI interface
Proactive end to end monitoring
Easily configurable and simple to handle
Dedicated dashboard widgets
Scalability
Independent application for monitoring
End to end reporting with actual logs

Centreon Benefits

There are several benefits to implementing Centreon. Some of the biggest advantages the solution offers include:

Single platform, multi-user rights & access: Centreon is designed with built-in ACL, allowing enterprise users access to the monitored data on a need-to-know basis.

Smart data-mapping for customized macro & micro views: Centreon provides real-time custom views in multiple screens with graphic-rich data mapping, which also enables monitoring operators to act and troubleshoot from a distance.

Ready monitoring intelligence & reporting: With Centreon, you can easily generate reports of essential operational KPIs by using pre-configured templates, and add reports as needed by exploiting the dedicated monitoring data warehouse.

Reviews from Real Users

Below are some reviews and helpful feedback written by Centreon users.

PeerSpot user Thor M., CEO at a tech services company, says, "The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks. It provides a nice benefit when it comes to helping align IT operations with business objectives. The top-down views, dashboards, and business context reporting are things that are nice to have because you want to be able to show the customer that everything is working, that problems have been addressed, and that you're providing value.”

Thomas C., Managing Director, Canada at Eva, comments, “The most valuable feature of the solution is the flexibility, the ability to integrate all kinds of equipment. As long as something has an IP you can monitor it. What we try to achieve all the time is not only saying a company's system is available, but to give additional data on the performance of the equipment. So the flexibility is what matters the most to us, where we can script everything. Centreon has a lot of Plugin Packs, meaning they support, by design, a lot of devices. And on top of that, we have the ability to add our own scripts and do whatever we want and display the data as we want in the central dashboards.”

Marcilio L., President at ITS Solucoes, expresses, "The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."

Florent Q., Network Engineer at a computer software company, mentions, "The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

Sample Customers

Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

Centreon vs. ServiceNow IT Operations Management

July 2024

Free Report: Centreon vs. ServiceNow IT Operations Management

Find out what your peers are saying about Centreon vs. ServiceNow IT Operations Management and other solutions. Updated: July 2024.

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