Try our new research platform with insights from 80,000+ expert users
BMC Helix Platform Logo

BMC Helix Platform pros and cons

Vendor: BMC
3.5 out of 5
Start review
 

BMC Helix Platform Pros review quotes

MohammedOmer - PeerSpot reviewer
May 30, 2025
BMC Helix Platform helps in digital transformation and internal workflows and processes being adopted from different departments in line of businesses.
Read full review
Francois Seegers - PeerSpot reviewer
Jun 10, 2024
The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space.
Read full review
KS
Mar 26, 2025
The BMC Helix Platform is perfect.
Read full review
 

BMC Helix Platform Cons review quotes

MohammedOmer - PeerSpot reviewer
May 30, 2025
We faced some stability issues with BMC Helix Platform's cloud version. Services and integration to AD weren't working properly at times.
Read full review
Francois Seegers - PeerSpot reviewer
Jun 10, 2024
To improve BMC Helix Platform, they could enhance the mobile experience.
Read full review
KS
Mar 26, 2025
The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully.
Read full review

Product Categories

Product Categories
IT Service Management (ITSM)

Product Categories

Product Categories
IT Service Management (ITSM)
Related questions
  • 10
CA Service Desk vs IBM Maximo
  • 63
What is your recommended IT Service Management (ITSM) tool in 2022?
  • 28
HIPAA Compliance with JIRA
  • 120
What is the best lightweight ticketing system with superior communication options for an educational organization?
  • 15
Do you think, it's better for a company to evolve IT tool consolidation, or change tools by revolt?
  • 9
When evaluating IT Service Management, what aspect do you think is the most important to look for?
  • 203
Why is IT Service Management (ITSM) important for companies?