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BigPanda OverviewUNIXBusinessApplication

BigPanda is #3 ranked solution in top IT Alerting and Incident Management tools and #29 ranked solution in Infrastructure Monitoring tools. PeerSpot users give BigPanda an average rating of 8 out of 10. BigPanda is most commonly compared to Moogsoft: BigPanda vs Moogsoft. BigPanda is popular among the large enterprise segment, accounting for 76% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 26% of all views.
Buyer's Guide

Download the IT Infrastructure Monitoring Buyer's Guide including reviews and more. Updated: June 2022

What is BigPanda?

BigPanda Autonomous Operations platform is a cutting-edge solution that helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations.

BigPanda’s Autonomous Operations platform increases the ease with which IT administrators are able to both manage their systems and respond to issues that arise. It combines machine learning and automation, which not only provide administrators with reliable suggestions concerning future issues that may arise, but also allows for certain tasks to be assigned to the system itself. These allow organizations to save both time and resources that can be dedicated to more critical tasks.

BigPanda’s Autonomous Operations platform possesses a simplified and unified user interface, enabling users to manage the solution from one place. The UI allows users to view and manage all of the information and controls that IT teams need to be able to easily access, providing a level of visibility that ensures users will be able to view all of their system’s most up-to-date and critical information at any time that they wish.

Benefits of BigPanda Autonomous Operations Platform

Some the benefits of using BigPanda’s Autonomous Operations platform include:

  • The ability to autonomously detect and respond to IT issues. BigPanda’s Autonomous Operations software autonomously searches for and detects issues. When found, its level-zero feature can then handle elementary tasks such as threat prioritization, which would otherwise require a dedicated team to handle. The solution can be adapted to meet your organization’s specific requirements.
  • The ability to receive new threat suggestions based on historical data. Armed with this knowledge, BigPanda’s Autonomous Operations’s machine learning algorithm makes reliable predictions of issues that might come up in the future.
  • The ability to manage BigPanda’s Autonomous Operations platform and view both real-time and historical data from a single interface. BigPanda’s Autonomous Operations platform UI is a centralized location where all levels of your organization’s IT teams can view system data and manage situations that may arise. The data displayed on this interface is always up-to-date. IT teams have the latest relevant information available to them at all times without having to conduct a search.

Reviews from Real Users

BigPanda’s Autonomous Operations platform stands out among its competitors for a number of reasons. Two major ones are its centralized user interface and its ability to easily integrate with other security solutions. The centralized UI gives users the ability to clearly see all their alert data in a single location without having to search for it. Its easy integration allows administrators to augment their IT security capabilities when they find it necessary to do so.

PeerSpot user Larry C., the principal engineer in charge of site operations for a tech vendor, notes this benefit when he writes, "Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."

Another PeerSpot user, who is an independent entrepreneur in the IT environment at a tech services company, notes the flexibility of this platform when they write “BigPanda integrates well with other solutions, such as WatchGuard.”


BigPanda Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process

BigPanda Video

Archived BigPanda Reviews (more than two years old)

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Larry Cassidy - PeerSpot reviewer
Principal Engineer, Site Operations at a tech vendor with 5,001-10,000 employees
Vendor
Alert aggregation and the correlation platform are extremely useful, streamlining our incident management
Pros and Cons
  • "Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
  • "We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."
  • "Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline."

What is our primary use case?

We use BigPanda to aggregate alerts from multiple sources (Nagios, Sensu, Wavefront, Splunk, etc.) and correlate related alerts into incidents.

How has it helped my organization?

Historically, much of our incident management process has been manual. NOC engineers would manually create a ticket, create a Slack channel, and escalate out to the necessary teams to troubleshoot an issue. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue. This has been a dramatic improvement.

What is most valuable?

Alert aggregation was the primary requirement. , although we are still implementing our correlation rules. We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process.

What needs improvement?

Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline.
Buyer's Guide
IT Infrastructure Monitoring
June 2022
Find out what your peers are saying about BigPanda, Moogsoft, Zabbix and others in IT Infrastructure Monitoring. Updated: June 2022.
607,178 professionals have used our research since 2012.

What do I think about the stability of the solution?

Generally, the product has been pretty stable.

What do I think about the scalability of the solution?

At times of peak alert volume (during a significant incident) we have seen some delay in alert ingestion into the platform.

How are customer service and support?

Their support organization has been great to work with. They are very responsive to issues we raise and are proactive in contacting us when they detect a problem with our instance. Additionally, they have been extremely flexible in working to meet our requirements - creating custom integrations where needed - to tie in all our monitoring and incident management tools.

Which solution did I use previously and why did I switch?

Previously, we have used Nagios Check_Mk (aka Multisite) as well as Sensu Uchiwa dashboard to aggregate alerts. With Nagios, were were experiencing scaling issues with the core server platform, given the number of hosts we have in a typical datacenter. Sensu Server solved the scaling issue for us but the monitoring UI for Sensu (Uchiwa) was very difficult to use and had a lot of performance issues. We needed a tool to pull together multiple Sensu instances and provide a workable interface.

How was the initial setup?

It was fairly straightforward. For Nagios, we used their standard, out-of-the-box agent. For Sensu, BigPanda worked with us to customize their standard integration to perform better with our high alert volume. They also worked with us on a custom integration to Wavefront, which we use to alert on time series data.

What's my experience with pricing, setup cost, and licensing?

They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license.

Which other solutions did I evaluate?

In addition to BigPanda, we looked at Moogsoft.

What other advice do I have?

I think BigPanda is a great company with a quality product. As with any largescale tooling change there will be challenges, but the team was very responsive in resolving issues.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Global Process Owner at a pharma/biotech company with 10,001+ employees
Real User
Predictive analysis enhances our forecast but the usability needs to be improved
Pros and Cons
  • "The program is very stable."
  • "The usability needs to improve, because it is a pure code environment."

What is our primary use case?

We primarily use this solution for predictive analysis and for enhancing our forecast.

What needs improvement?

The usability needs to improve because it is a pure code environment. It would be good if they could have a pre-designed code like the new tools that are in the market now. UiPath, for example, offers drag and drop. If this feature can be added, I think it will be a breakthrough. It will completely change the solution and attract even seasonal coders and make it more valuable. 

For how long have I used the solution?

We have been using BigPanda for around five months now.

What do I think about the stability of the solution?

The program is very stable. We have a team who was managing everything, so whenever there is an issue, they know how to handle it. 

What do I think about the scalability of the solution?

We have thirteen or fourteen users in our office, but thousands of users in remote offices. We plan to increase our usage but as we have other predictive analysis, I cannot confirm that it will be 100% BigPanda. We will do a market analysis from the very beginning and base it on the team that will be involved in the project. It will depend on if they are familiar with this tool or not. In the end, we may be using a combination of tools.

Which solution did I use previously and why did I switch?

We use BigPanda now and we will continue to do so, as long as it can deal with machine learning and artificial intelligence predicted by analysis, as it is our main focus. As much as it's a new product in the market, we are also flexible to get any product that we are interested in. 

How was the initial setup?

The initial setup was straightforward because we have the tools within our company as well as the infrastructure. We also have a team of internal consultants who are responsible for that. But I believe it depends on the project.

What other advice do I have?

My advice to others would be to test it out and to build your experience. Get familiar with the tool first to see if it covers their needs. Compare it with other programs out on the market.

On a scale of one to ten, I will rate this solution a seven.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
IT Infrastructure Monitoring
June 2022
Find out what your peers are saying about BigPanda, Moogsoft, Zabbix and others in IT Infrastructure Monitoring. Updated: June 2022.
607,178 professionals have used our research since 2012.
Global NOC Manager at a computer software company with 1,001-5,000 employees
Real User
Deduplicates alerts and correlates seemingly unrelated alerts, to create a clearer picture
Pros and Cons
  • "Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture."
  • "Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in."
  • "Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda."

What is our primary use case?

Event management.

How has it helped my organization?

Since implementing BigPanda, we have reached and sustained our highest SLA hit rate in four years.

What is most valuable?

  • Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture.
  • Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in.

What needs improvement?

Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda.

Having said that, BigPanda has been awesome at taking feedback from their customers and providing good solutions in response to the feedback received.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

There have been a few service interruptions since we implemented BigPanda, but the notifications regarding service interruptions, and/or communications with the team during these times, have been very timely.

What do I think about the scalability of the solution?

We have not yet encountered any issues with scalability. We are sending a lot of alerts and information to BigPanda and it has had no problem ingesting them.

How are customer service and technical support?

Technical support is responsive, timely, and helpful.

Which solution did I use previously and why did I switch?

We previously used a different solution. We switched because it did not provide all the things we needed (alert correlation on top of deduplication, machine learning) as well as the ability to easily integrate with multiple monitoring sources.

How was the initial setup?

Initial setup was straightforward. We worked hand in hand with the folks from BigPanda to properly assess what we should be focusing on in our milestones, in getting it up and running.

Which other solutions did I evaluate?

What other advice do I have?

If you're looking for a SaaS which truly believes in software as a service, BigPanda is definitely the solution to go for. They believe in a working partnership with their customers and they are truly invested in their customer's success.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Buyer's Guide
Download our free IT Infrastructure Monitoring Report and find out what your peers are saying about BigPanda, Moogsoft, Zabbix, and more!
Updated: June 2022
Buyer's Guide
Download our free IT Infrastructure Monitoring Report and find out what your peers are saying about BigPanda, Moogsoft, Zabbix, and more!