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BMC TrueSight Operations Management vs BigPanda comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BigPanda
Ranking in IT Infrastructure Monitoring
27th
Ranking in AIOps
7th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
IT Alerting and Incident Management (9th)
BMC TrueSight Operations Ma...
Ranking in IT Infrastructure Monitoring
30th
Ranking in AIOps
13th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (27th), Event Monitoring (3rd), Cloud Monitoring Software (23rd)
 

Mindshare comparison

As of August 2025, in the IT Infrastructure Monitoring category, the mindshare of BigPanda is 0.9%, down from 1.0% compared to the previous year. The mindshare of BMC TrueSight Operations Management is 0.8%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Ankit-Mathur - PeerSpot reviewer
Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
Ayobanji Iluyomade - PeerSpot reviewer
The solution is stable and can be used for monitoring and managing events, but it does not provide application or service monitoring features
We are moving from basic monitoring to AIOps, where we can do things like self-healing. We also want to create dashboards for IT and business users to show the status of their services. We have done a couple of demos. I recommend the solution to others. Overall, I rate the product a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is user-friendly and has good performance and certification."
"Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture."
"Overall, I rate BigPanda as a nine out of ten."
"I would definitely recommend BigPanda for its time-saving features, root cause analysis, topology overview, and visual event representation capabilities."
"One of the most valuable features of BigPanda is its user-friendly interface."
"The most valuable features of BigPanda include event deduplication, correlations, and enrichment, which reduce the noise in the environment."
"Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
"The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
 

Cons

"Lacks sufficient dashboard features."
"Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline."
"It would be beneficial for BigPanda to offer detailed error descriptions similar to what AppDynamics and ThousandEyes provide."
"The planned maintenance feature in BigPanda needs enhancements due to its limited scheduling options."
"When handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer."
"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."
"Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda."
"I am not sure if we can pull reports of bulk incidents in different formats like PDF, Excel, or CSV. This feature would allow us to extract monthly incident reports similar to ServiceNow."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The solution is a little obsolete."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
 

Pricing and Cost Advice

"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."
"BigPanda is cheaper than the competitors."
"We pay $200,000 USD per year."
"The price of BigPanda is in the middle compared to other solutions."
"We did a five-year, multimillion dollar deal."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"The solution is based on endpoints and knowledge models which can be costly."
"They have changed the licensing fees."
"The tool is moderately expensive."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"Other products are more expensive than BMC TrueSight."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
16%
Manufacturing Company
10%
Insurance Company
6%
Financial Services Firm
25%
Computer Software Company
12%
Retailer
6%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for BigPanda?
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
 

Also Known As

No data available
ProactiveNet, TrueSight Operations Management
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Find out what your peers are saying about BMC TrueSight Operations Management vs. BigPanda and other solutions. Updated: July 2025.
864,574 professionals have used our research since 2012.