Auvik Reviews

I use the monitoring on a daily basis. I receive the alerts. We have two monitoring software solutions and Auvik complements the other one. We use Auvik to cover the gaps in the other one. We get alerts from both sides.

Working at an MSP, I come across very different networks. No two are quite the same. Auvik makes it really easy for me to get a logical outlay of what switches are connected to what switches and what equipment is connected to what equipment. It takes a lot of the detective work out of the equation for me.

Without a doubt, it has affected the visibility our IT team has into remote and distributed networks. Having everyone in one portal, they click on their client and, as long as we have it configured properly and we're getting that accurate picture, it's absolutely incredible. That visibility is fantastic. We'll hop on a call and the other guy will also log in to Auvik. We can say, "Hey, search for this. Look at this path. The VLAN is everywhere except on this device. What are we going to do here?" It really helps us out with collaboration and brainstorming.

Auvik makes it much easier to trace connections and log in to a switch without having to jump through all those extra hoops. It makes logging into switches accessible for some people who may not be comfortable with that.

The network mapping, the logical layout, is the part that I love the most, showing what switch is connected to what switch. I couldn't live without it. That is the big selling point for me. If somebody asks me a question about a network, I log in to Auvik, 100 percent, to look at their network before I can make any decisions or answer any questions. The overall intuitiveness of the network visualization is excellent. I don't know how I lived without this solution before.

Most people will also use Auvik for one of my favorite functions that it provides, the remote terminal. That's pretty much the preferred way as far as management goes. We still have people logging in to a service locally using SSH and getting into networking equipment. But personally, in the last year, I have really shifted over to Auvik-first management for my tasks.

In addition, we are all about consistency, and having one unified platform is very nice. Familiarity breeds efficiency. It's important to use a unified platform because you're going to know where things are at for all your clients. You're going to know what you're looking for and where your tools are. That's why I've been shifting to Auvik-first to administrate my network devices. I could be at any one of 150 clients in a day, remotely, and Auvik makes it such a breeze because they're all showing up in one platform.

I have a love-hate relationship with the network mapping. Navigating around the map on more complex networks is pretty painful if you're showing endpoints. I know there are filters to knock it down, but sometimes that's not enough. It handles like "early-90s Java."

For instance, I just pulled up one of the clients that I work with a lot. When I get a view of the entire network, it's highly complex. I see a lot of it. When I filter it down to just network items it's great. That sure helps simplify it. But actually trying to get around, for example, if I need to go to the right, I can't quite grab things and move them. It's just not super responsive. 

I would love to be able to use the mouse wheel to zoom in and out on the map, but instead, it scrolls the page, which it's fine. But sometimes it resizes the map too. I have a really high-power system and that map resizing sometimes even chugs my computer down.

In addition, I would love to be able to drag assets and place them where I want to, maybe on a session-by-session basis. Sometimes, if there are a bunch of devices to the left or the right of the core switch or stack or router, the connections blend together. I would love to be able to grab a device or a device group and drag it out of the way a little. It would still maintain the links between the icons, but the ability to place the icons where I want them, spread out a little bit, would be really cool.

I've been using Auvik for just over two years.

I have a very positive impression of its stability.

We had some kind of database error with accounts last year but that was resolved in a reasonable amount of time.  And I do see maintenance banners up for planned downtime, but I can only think of one or two times that I thought, "I really wish I had Auvik, but it's down right now." It's such a rarity so I'm not complaining. 

The stability is very good as far as I'm concerned.

Aside from making the map too big, the scalability is great.

We have it deployed in about 150 locations.

I haven't needed to contact customer support. It's intuitive enough that I've been able to get through it on my own.

I did not use another solution previously. I actually spent a decade saying, "Man, I really wish there was something out there like this." When I saw Auvik, my jaw dropped.

I was not involved in the initial setup but I have installed the agent.

To my knowledge, there is no recurring maintenance. Occasionally I need to move an agent or restart an agent if it stops responding, or restart a server.

Part of the value of Auvik comes from being able to trace connections graphically and visually, rather than having to manually back-trace MAC tables. That alone saves enough time for me.

The only other thing I've ever heard of that is comparable to Auvik is something called The Dude. I looked it up once. I don't get intimidated by technology, but that was pretty intense and I never looked back. When somebody showed me Auvik, it blew my mind because it was pretty much exactly what I'm looking for.

Install it on more than one client, make sure that you have your network scoped properly for scanning, and enjoy. Also, make sure you have your SNMP set up on all your devices. That's the hard part.

Within the last year, we made it a requirement for all of our clients to pay for an Auvik license. This is required software for us, going forward. That's a win.

Although I don't know anything about the pricing, I would definitely say look into Auvik. If the price is right, I understand why our organization has made it required, per client. If I was doing this on my own, Auvik would be a requirement for me as well.

In our organization, everybody uses it and everybody recommends it. Everybody says, "This is the way to go." Everybody hears about the efficiency, ease of use, and what's going to cause the least amount of stress. Everybody here likes it.

We're an MSP, and we have deployed it to monitor the customer network and environment and make sure that the configurations are backed up and know when things were done.

It's easier to manage than what we used before, and licensing-wise, it's easier to understand what you're going to be paying for and not.

It has reduced repetitive low-priority tasks through automation, especially configuration backups. The time saved depends on the customer and how many configuration changes we make. It's difficult to measure it.

Previously, we didn't have visibility into our remote and distributed networks globally, but now we definitely do. This visibility is important. At this point in time, it's an invaluable piece of what we do. So, it's very important at this point in time.

Automated configuration backups and automated network diagrams are the most valuable.

The one feature we need is that when something goes down, we need a phone call, a text message, or something like that, not just an email alert. This is something they don't do. So, we have another service that does that for us. It would be nice to have that integrated into this, but at the moment, we have a way around it, which is with another partner of ours. It's not like we have to sign up to a new service for it, but it would definitely be nice if we can set up more detailed alerting schedules and things like that. However, we have found a way to make it work.

The automated network maps are really nice. Sometimes, I wish we could make the manual tweak to them because sometimes, it doesn't quite get what the network is like, but overall, it's doing a great job. It's a lot easier than doing it manually. Where it misses the mark is that we would want to make some manual tweaks, which is not possible, but the overall intuitiveness of the network visualization is pretty good.

Auvik helps to keep device inventories up to date, but I just wish it would be easier to sync with our overall inventory software. At the moment, most things live in Auvik. We would like to think it should be possible, but we haven't been able to get that to work. So, there's still some improvement to get there, but overall, it has definitely been an improvement.

Syncing the assets that are in there through a third-party program definitely needs some improvements. There should be better synchronization of its assets to different asset management platforms. The alerting capabilities can definitely use improvements. We use third-party for that at the moment, and then the way they look for performance on network equipment is really heavy on heavily used devices, such as firewalls. It taxes certain equipment pretty heavily when it does performance monitoring. So, the SNMP calling that it does can be way improved.

I have been using this solution for about five years or so.

Its stability is very good.

Its scalability is good so far. We use it for a variety of different customers but not all of our customers. We have about 20 sub-customers in our portal at the moment, and they are across the US with multiple locations in some instances. So, it's deployed in a variety of different ways.

I have interacted with their technical support. I would rate them a seven out of ten. In the beginning, they were way better and closer to a nine. Lately, it's been less.

Neutral

We were using LogicMonitor. At the time, LogicMonitor was overly complicated for what we needed it to do and also more expensive.

It was straightforward. We've deployed it at 20 different customers so far, and there was probably one instance where we needed to make some network changes for it to work. For most customers, we needed to add SNMP credentials and things like that, and generally, it just worked. When we get the correct credentials in place, after the collector is implemented, network mapping starts to populate immediately.

In terms of the time and cost to set up and maintain Auvik versus our previous solution, the previous one was also cloud-hosted. So, there was no maintenance cost there. So, it's the same, or it's virtually none because it's cloud-hosted.

In terms of maintenance, it's just set up and go. Auvik takes care of all the software updates, and you don't need to worry about anything. With an on-prem solution, you normally need to do the upgrades and everything yourself. However, some high-compliance customers can't give any data to the cloud providers. If we need to have something on-site, we can't use Auvik. That's the only issue we have, but for everything else, it's an advantage to have it in the cloud rather than to self-host.

We did it in-house. We are the integrator for other customers, and we've done more than 20 installations of it.

We have different people doing different deployments. It depends on the complexity of the network, how many searches we need to add SNMP entries to and gather credentials for, and things like that, but generally, it takes under an hour to set up the site and the collector.

We have definitely seen a time-to-value with this. I don't have the metrics, but I know it does what it needs to, and it saves time.

We have seen a reduction in our mean time to resolution (MTTR), but it's very difficult to know how much because previously, we didn't get alerted or knew of any issues going on. Now, we do, and now, we mainly get alerted before issues become issues. So, we can prevent them from ever cropping up, but it's very difficult to put a number on that.

The pricing is good, but I haven't looked at the pricing in a while. So, I don't know if it has changed or not. As far as I know, the pricing is still where it should be. I have no issues with it.

We didn't look at other solutions. It was recommended by a partner of ours. So, we looked at it. It did what it needed to do, and that's why we went with it.

If you're considering it, just install the trial, and it'll sell itself.

It's pretty easy once you get to know it. It's not that difficult. If you want to get into the advanced details, as with any software, it takes a little while to get used to all the advanced options, but in general, it's pretty easy to use. Its ease of use is important, but more important is that it works if something happens, which it does.

I am not sure about the effect its automation has had on our IT team's availability. It's difficult to say how busy they would be with or without it, but I would think it would have had a positive impact.

Overall, I would rate it an eight out of ten.

Auvik gives us better insights into network device performance, so we can proactively catch issues before they become serious problems. Auvik also makes us more efficient by providing automated network maps and allowing us to automate low-priority tasks like configuration backups for firewalls and switches. That's a big one. We used to have to do that manually.

The solution's ease of use is essential because our company is split up into different operating groups. We have an IT and network team. This tool allows people who aren't necessarily familiar with firewalls and other IT solutions to get more information at a glance. You don't need to know the ins and outs of a Cisco ASA to figure out what's happening. It also has historical graphs and other features that are helpful for troubleshooting. 

Our customers are distributed and remote, and Auvik helps our onsite engineers support them effectively. It improves our IT support's overall availability because we can detect problems earlier. It's easier to fix something before it's broken completely. 

Auvik's automated network mapping has been helpful because we no longer need to do it manually. It can also monitor router switches, switch stacks, firewalls, and controllers. Auvik has a few other features that are nice to have, like the ESXI monitoring. The ability to monitor printer status, toner level, and aspects like that is also helpful. It fits our need for SNMP monitoring and then some.

I love Auvik's tools for visualizing the network mapping topology. Network visualization is relatively intuitive. It can get cumbersome on a larger network, but it lets you filter the map. If you aren't using any filters and have 1,000 devices, the network is just a bunch of tiny dots that you can't see. At that point, it's like trying to find a needle in a haystack, so you have to use the filters and zoom in. In my opinion, it's functioning as designed.

I don't like how Auvik handles their multi-site and site terminology compared to other tools. The sites are customers, and the multi-sites are generally partner accounts, but it could also be a customer account with multiple sites underneath it. Their documentation isn't clear on what to use in which scenario. It's up to your best judgment.

Other RMM tools like ConnectWise Automate have customers and sites. Auvik refers to customer accounts as the "multi-site," and the sites underneath are their actual sites unless you have a reason not to set it up that way. Then you can have all the sites under one site. It's confusing. 

I also think Auvik's integration with ConnectWise Manage could use some additional features for excluding certain configuration types. We have that turned off because it's overriding configurations when we don't want it to. I believe the ability to exclude those configuration types is on Auvik's roadmap. 

We've been using Auvik for about a year.

I don't need to contact support often, so that's a good performance indicator. I haven't had to troubleshoot it since the initial deployments. Usually, it's something like a particular device that doesn't have something enabled. 

Auvik is suitable for most MSP use cases depending on the size and maturity of the MSP. It's an excellent fit for the average MSP. I manage 60 environments with 412 devices. The device coverage varies. 

I rate Auvik support eight out of 10. I can't complain. They were able to fix my issues whenever I had them. I never had any long-standing tickets. 

In the past, we were primarily a ConnectWise shop. Automate does network mapping and SNMP monitoring, but it leaves a lot to be desired and requires a lot of manual configuration. 

We started looking into tools like Auvik and LogicMonitor. Ultimately, we went with Auvik because we felt like it was a good fit. The price was right, and it had all the features that we needed. We weren't using ConnectWise Automate's probe functionality often because there was too much setup involved. I would say it's more akin to us coming from nothing to something.

Auvik is relatively easy to use and deploy. If you're doing it as a Windows service, you can deploy the collector in under five minutes, but setting it up on a virtual machine might take around an hour. After you set it up, you need to configure it to scan the different subnets. 

You have to supply credentials and set the devices up to be monitored. It's reasonably straightforward. If we're deploying it for a net-new customer, we can usually get it done in an afternoon, depending on the customer size. Everything works out of the box, but we needed to set up integration with tools like Manage, ITGlue, and Opsgenie.

It's somewhat hard to estimate the onboarding time because we did it for us first as the MSP, then we onboarded many customers within the first month. It depends on the size of the customer, but it took about six hours.

There's a lot of work to do in the beginning. You have to fine-tune the alerts, which are slightly noisy when you first set it up. That part took a couple of months. We were starting from a blank slate because it was a new solution. We left the default settings and then adjusted them as we went along. It was a little bit of work spread out over a couple of months as we figured out what we did and didn't need.

After that, we didn't need to do much to maintain the tool. You have to check every time you add a new device to ensure it can be scanned. However, if configured correctly, the device will show up automatically when it scans again. 

We just did the onboarding through Auvik.

I don't have metrics about the return on investment, but Auvik's SaaS model saves us the cost and hassle of maintaining the infrastructure to host the solution. Auvik's team handles the security, so we're not paying somebody to manage it. 

That's the big advantage over an on-prem solution because then you have to dedicate resources to management. We only need to manage the configuration of the SaaS solution. We started to see value from the solution as soon as we deployed it because it met an immediate need. We were searching for a solution to proactively monitor networks. Auvik satisfied that need and more.

Auvik is worth every penny. I thought it was fairly priced compared to tools like LogicMonitor, which are a lot more expensive. It's reasonably priced for the market.

I rate Auvik eight out of 10. Before deploying Auvik, you should check to ensure it integrates with all your current solutions, including your RMM, documentation tools, and PSA. That's crucial because it's automating inventory and configuration updates. It integrates with ConnectWise Manage, ConnectWise Automate, ITGlue, Opsgenie, and Meraki, but I'm unsure which solutions are incompatible. 

We use it for insight into an entire network, all the devices on it, and for monitoring their health. We also have it hooked into our ticketing system for automated ticket generation from any of the devices that we need to manage.

The benefit is the ability to monitor and react to issues on devices that we manage. I've existed in this organization for eight years and it has scaled up tremendously. That wouldn't have been possible without a tool like this. That has been the most powerful part, the ability to scale up an organization from managing a couple of hundred endpoints to tens of thousands of endpoints.

It also definitely clears out a lot of repetitive tasks, reducing them by between 20 and 30 percent. It helps us attend to issues much faster, scaling up the availability of our entire team by a lot. They're not spending time doing things that are manual and unnecessary anymore. Our team is 10 percent more available. And with Auvik, there has clearly been a reduction in our MTTR, in the 20 to 30 percent range.

Another advantage is the visibility our IT team has into remote and distributed networks. That's pretty important, although it depends on who we're talking about on the team. It primarily impacts the more senior network engineers. It's definitely helpful for them. So the importance of the visibility it provides, overall, is somewhere in the middle range.

It's helpful for delegating low-level tasks to junior staff. They don't have to have the education that would typically be necessary for understanding individual products. It does some of the heavy lifting for them and presents things in an easy-to-understand way for someone who is not necessarily as technically inclined as they would otherwise have to be. There are a lot of tasks that we wouldn't give to our junior techs if we didn't have a tool like Auvik.

And the fact that it keeps our device inventories up to date saves us time. That's a use case I didn't mention, but it's a huge piece of what we use Auvik for.

I like the user interface and the fact that it generates a map automatically of any network that you are trying to manage. That's pretty valuable, as is the ability to hook it into all the devices and keep an eye on their health.

It's a really useful tool for visualizing network topology mapping. When I first started using it, it definitely wasn't as powerful as it is now. There were some issues with it performance-wise and with how it mapped things, but now it's become very useful, with a very accurate visualization of what's occurring on a system or network.

It also has a single web console and it integrates with other tools. That's very important because it's pretty cumbersome when you have a bunch of consoles that you need to go to. Being able to narrow it down to as few consoles as possible is definitely paramount.

It's very intuitive. It does a good job of showing you individual nodes on the network and their relative positions to one another, with pertinent details on each node, all in one location. And it provides easy accessibility to drill down into each node and get more specifics on them.

There is some difficulty using the monitoring and management functions of Auvik. If I were to rate it out of 10, I would say it's a seven or eight, on the "difficulty" scale, to set it up properly and in a way that's useful. It's not outside of a normal difficulty range for a tool like this, but there is definitely an amount of overhead required there.

The user interface could be tweaked in a few different ways to make it a little bit more intuitive when it comes to navigating through the menus. 

Also, getting remotely connected to managed devices could be a little bit smoother. Sometimes, it's a little bit cumbersome trying to do that. If they could streamline the facilitating of remote connections to network devices, that would be an improvement.

I've been using Auvik for about six years.

I've only had a few hiccups here and there. The stability is an eight or a nine out of 10. It has been pretty reliable.

It has really done great in scaling up according to our needs.

In the company that I'm with now, we have it deployed in up to a couple of thousand networks and to a lot of different devices. I don't know what the specific device count is because we've come to a point where we've handed that off to a specific automation team that is there to manage Auvik and a couple of our other tools. There is a lot in our Auvik system right now.

I've had contact with their technical support multiple times. I would rate them an eight out of 10.

Positive

We used multiple applications for managing our networks, or no applications at all, which was something of a mess. It's definitely helpful to unify a lot of different tools in one spot. Switching to Auvik has saved us 15 percent of our time.

Because Auvik is ubiquitous, it's useful for a lot of different network devices. Before we had a tool like Auvik, I'm not even sure that a tool like this existed in the managed services industry. We would use either the vendor-supplied tools for managing specific vendor network devices or something muddled together out of Microsoft's software, like Excel or Access, to try to manage everything.

Overall, the setup is pretty straightforward. It's just time-consuming to get it set up to a point where it's maximally functional. It's not complex, though.

We're continuously rolling it out to clients as we pull new clients in and build out new networks. Once the Auvik code is implemented, the amount of time it takes before network mapping starts to populate depends completely on the network side. It has varied over the last six years that I've been using it, but it doesn't take longer than I would have expected.

I've seen value in the product, absolutely. I don't think that we could operate as a business on the level that we do without something like Auvik. It's done what we needed to do and it hasn't caused us any reason to start looking for any other solution to replace it.

When comparing network monitoring solutions, if there is concern about pricing you really need to assess where you're at in your company and decide how much value a platform like this would bring to you. Sometimes, it's not always apparent how much time you're actually spending on the types of tasks and functions that Auvik can provide. 

Check the knowledge base articles because they're very helpful, and don't be afraid to use the forums as well because the people are very responsive there.

We used PRTG as our network monitoring stack and SolarWinds network configuration manager. SolarWinds has hacked a couple of years ago, so we have been left with PRTG but no configuration management. PRTG doesn't do network monitoring very well, but it's suitable for server monitoring. I had known about Auvik for quite some time and decided to give it a look. We tested it and got insights into our network we had never seen before. We have three disparate physical networks, which provide insight into how everything is interconnected.

We have 55 users spread out over all our locations. Our sales staff is remote, but we have a primary site with two physical networks and a disaster recovery site co-located with one physical network.

Auvik has made things more accessible, and we're much more agile in dealing with problems when they arise. It has also given us an extraordinary amount of visibility into the connections of the physical network. We've found many issues that we didn't know existed before.

We've probably saved around an hour each week using Auvik, but it varies. We're typically looking at the network stack to troubleshoot a problem, which doesn't happen that often. I usually log into Auvik when there are alerts unless something is misbehaving. However, I log on to Auvik at least once or twice a week to look at some of the net flow things or get a feel for what's going on in the network in general.

Auvik helps us keep our device inventories up to date, which has saved us time. We're a company in the financial sector, so we regularly go through compliance audits. Having a centralized location for configuration management is helpful because we don't need to spend time doing that manually throughout the year. The cloud solution enables us to have our configurations offsite in case of a disaster. That is a benefit. 

Network mapping is the most valuable feature. It's handy to see which devices are connected to what ports. The net flow stuff and traffic insights are also helpful. The network mapping is a little better than average. That's one area where PRTG falls short. It's tough to use. Auvik makes that a bit easier. 

Auvik's initial setup and discovery were effortless. Tuning the alerts takes a little bit more work. Ease of use is essential. Usually, there has been some alert, or we need a specific piece of information promptly. It must be easy for us to find that information.

The integrated platform is a nice-to-have, but it's not essential because we only have three sites: primary, guest, and DR. I only use Auvik for the primary site. For an MSP, the integrated single pane of glass would be a huge deal. 

I would relegate the network map to its area instead of being the focus of every page. The network map is in the front and center of the UI. I would rather have the option to look at it when I need it instead of having it on every single page. It's beautiful, but I don't need it on every page.

We've been using Auvik for about four months now.

I have found Auvik extremely stable. They do a lot of scheduled maintenance, but it's almost always on the weekends, so it doesn't impact us. 

Auvik looks incredibly scalable. We scaled it out to three sites without any problem.

I rate Auvik support seven out of 10. I want to give them an eight, but eight seems too generous. 7.5 is kind of where I want to be.

Neutral

We previously used PRTG and SolarWinds Network Configuration Monitor. SolarWinds got hacked, and their software was janky at best. It worked, but only because we didn't put a lot of load on it. We finally decided to find a solution that worked. We got along without it for about a year before realizing we needed a solution.

PRTG is an excellent server monitoring solution but a poor network monitoring solution. It does the job, but it's not good at it. Auvik is a fantastic network monitoring tool that does everything PRTG does, plus all the things that SolarWinds and CM did. It took the place of two different products. PRTG is usable, but it would take me 10 minutes to do something Auvik can do in a minute. Auvik is light years better in terms of usability and simplicity.

Setting up Auvik was surprisingly easy to do. The initial installation took a day or two, but it took a couple of weeks to start seeing the results I wanted.  The network map started to populate within 24 hours. It was so much easier than PRTG was and a lot faster.

I deployed it by myself. The involved tasks included setting up virtual machine collectors, modifying the firewall and ACL rules, setting up accounts, doing SSO, going through the training, and training my team.

I did the setup myself with a little bit of help from Auvik support.

It took a little time to get it up and running, but now that it's running, it hums along and does its job. I don't have hard data about our ROI, but we've seen value from Auvik. For example, say we had a bandwidth problem where traffic was slowing down on one of our guest sites. It would take me 15 to 20 minutes in PRTG to look at the net flows and figure out who was doing what. It takes me a minute or two in Auvik. That is a huge time saver.

I was under the impression that it was costly in a larger environment, but I was very wrong. It's pretty reasonable. The pricing is much better than I thought it was because it's based on network devices, not devices. That was a key thing that I did not know.

I like that it's flexible. If we have a device that we need to spin up for a month, we pay a little extra that month, and it goes back down. We don't have to renegotiate the contract or pay that amount forever.

We also considered Zabbix, but that seemed like a ton of work.

I rate Auvik nine out of 10. I've heard of Auvik for 10 years, but I always shied away from it because of the size and complexity of the networks I work with. I figured it would not be cost-effective because Auvik is a big name. However, it wasn't as bad as I thought it would be when I looked at the quotes. The value for the money is high, so if you think you can't afford it, look into it anyway because you might be surprised.

The primary use case is for monitoring networks, traffic, etc. 

The solution provides us with alerts if anything goes down. We have an RMM tool, but if an entire site goes down, then the monitor we use for RMM will also be down and unable to inform us that it can't reach other devices. With Auvik in the cloud, we still get alerted if something goes down, such as a firewall or core switch. We received alerts through Auvik that we didn't get from our RMM tool, allowing us to get ahead of issues with our clients.

The product affects our IT team's availability; it frees up their time by helping them troubleshoot quicker and making them available for other tasks. 

We have seen a reduction in the mean time to resolution (MTTR). Auvik currently plays a small role in that, but once we leverage it more, we expect it will have an even more significant impact. It's more our overall tool stack that helps lower our MTTR.   

The mapping is excellent as it allows us to see where elements connect and got us out of a few binds. I accidentally wiped the configuration of three Meraki 48-Port Switches, and we could see each of the VLANs and their configurations using the solution. We utilized Auvik to see how individual ports were configured, which allowed us to get back up with much less effort than if we hadn't had Auvik.

Auvik provides a single integrated platform, which we integrated with ConnectWise for reporting. As far as viewing from within Auvik, it's a single pane of glass, and that's pretty significant for us, especially for scaling. 

Auvik is excellent for helping us visualize network mapping, especially as we can filter by network devices. We can easily see where all switches interconnect, which isn't as important in smaller environments, but we have a few environments with upwards of 15 switches. It's essential to visualize if one switch goes down, whether it will take down the entire network or if it is safe to take it down for maintenance. We know exactly what will go offline and how important that would be to us. Auvik allows us to hover over specific ports to see if they are connected, which is especially useful if we have to go on-site for troubleshooting. The overall intuitiveness of the network visualization is good, though there could be improvements; SNMP is only on some devices, which can limit our ability to get information from those devices.  

More capabilities in terms of default OIDs, so we can leverage more of the information from SNMP would be good to see. It's been a while since I messed with the OIDs, but the last time I was trying to get additional information from printers, such as the model number. I was able to find that information, but it took a good amount of research to figure out how. I want to see more default capability regarding what information gets spit out from SNMP.

I've been using the solution for five years. 

The solution has always been stable, in my experience.

Auvik is scalable; I never had an issue scaling it. It's ideal in this respect, especially for an MSP.

I've contacted technical support on several occasions, and they are great; they responded quickly and effectively.

Positive

At a previous company I worked at, we used ConnectWise Automate, which wasn't a great solution. It was a hope and a prayer that we got the monitoring portion correct and used whatever we could find, not anything centralized.

The first deployment was relatively straightforward, and the fine-tuning took more learning and familiarity with the tool. The deployment at the company I'm currently with was much smoother as I was more familiar with the product, and it was relatively seamless.

I carried out the initial setup by myself for the most part, and the solution requires minimal maintenance. We go in occasionally to see if there are new devices SNMP has been found on, find out which devices and get them added.

I'm unfamiliar with other network monitoring applications, as I've been using Auvik for so long, but it is one of the more expensive solutions. However, we have used the product to troubleshoot different issues. For example, one of our clients had an issue where their phones were constantly going down, and nobody could figure out the problem. We put Auvik on the network and found a loop in their switches, so it simplifies our lives, increases resolution speed, and makes us look like competent technicians.  

I rate Auvik eight out of ten. 

My advice to others is if you want to know all the details and all the ins and outs of your network, Auvik is the tool for you. It makes visibility easy and shows how everything is interconnected.

Regarding the solution reducing repetitive, low-priority tasks through automation, we're getting there. We don't currently use much automation on the Auvik side, more on the RMM side.  

The solution affected our IT team's global visibility into our remote and distributed networks, and they've been able to use this for troubleshooting. This visibility is more important than our IT team currently appreciates because they need to be more familiar with all the solution's capabilities to leverage it fully. As the tool isn't used to its full potential, its visibility is not as vital as it could or should be. 

Regarding Auvik helping delegate low-level tasks to junior staff, it helps somewhat, but it's another area where we need to utilize the solution's full capability. One other technician and I deal with the alert tickets, and we sometimes send them to our service desk, but we mainly deal with tickets ourselves. We could delegate more, but at the same time, dealing with the tickets ourselves helps prevent issues from growing larger. 

The solution helps us keep device inventories up to date to an extent. We use a combination of Auvik and N-central, our RMM tool. Auvik can get some information that N-central cannot, such as important information from Meraki devices, including serial numbers. The tool can push this information to our PSA, but it also has limitations. Our RMM tool tends to be better for pulling data from desktops and laptops, but in terms of network devices and equipment, Auvik is more effective for inventory purposes. This is another area where we need to leverage the solution more, including focusing on high-value tasks and delegating low-level tasks to junior staff. 

Auvik keeping device inventories up to date helped save us time for network devices but less for workstations and servers. It has helped us out when trying to find out where a device is, as we can utilize the solution's inventory. 

Our use cases are around network monitoring. That was our biggest challenge.

The most important thing to me has been the benefits around visibility. If I don't have visibility then I can't report on things and the tool doesn't work.

And when it comes to reducing repetitive tasks through automation, it has absolutely done so, for example, through the backup features and functionality. Also, from an auditing point of view, it has greatly helped us because we now don't find ourselves in a situation where we have to figure out who did what and when. It sends out reports on a user basis, meaning we know when a user was logged in. Those are all very cool features and functionality.

With the reduction in repetitive tasks for my team, at different levels, time has been freed up. Another factor in saving time is definitely due to the improved fault finding we can do now. Because we have a network map, when something goes wrong, such as what couldn't communicate with which device, it saves us good chunks of time.

The network monitoring and backups of specific devices are really impressive. We've seen very good responses from our staff regarding the backup functionality. You can add a product, such as a switch and, once the product is added, it backs it up for you.

The ease of use of the monitoring and management functions depends on what level of engineer you are and how you perceive it, but to me, it's quite simple to use and user-friendly. The overall intuitiveness of the network visualization is about eight out of 10. That aspect is actually quite good in the product. There are small tweaks and improvements that can be made, but overall, it is really good.

It also does change-tracking, which is a big aspect for us. If someone makes a change on a device, Auvik will report on it for us.

In addition, it helps keep the devices up-to-date. At a minimum, it gives us a monitoring feature on the versions of the devices. If it can't auto-update, the key here is visibility. As long as we have that visibility, there's a lot we can do with that info. The visibility saves us time.

And while it's not a single, integrated platform for everything, because I still use some of my other network tools to complete some other tasks, Auvik is a comprehensive platform.

I would like to see some improvements in some of the reporting functionality, meaning I'd like to be able to deep dive more into the reporting.

The reporting is still being scaled and built out and I would love to see some additional products being added to the stack. For example, Auvik covers certain types of firewalls, but I would like to see more enterprise stuff added to the stack. These aren't exact examples, but it may cover Sophos and FortiGate but not Palo Alto.

I have been using Auvik for about six months.

So far, I have found it to be quite stable. I haven't found the cloud provider to be offline and I haven't found that I was unable to log in to the cloud portal yet.

This is a quite easily scalable solution because it's a cloud platform. It's an easy rollout and the solution should be able to scale very simply. It shouldn't be difficult to scale out if we want more agents or more installs. It would be quite quick.

We have it deployed in a few different locations.

I haven't needed to contact their technical support yet.

We use different vendors' products and they have been troublesome or quite challenging. We did not have something that can do proper network monitoring around the devices themselves. We needed something that can scan the network, find the switches and devices, assign licensing, and then monitor them from there on out.

We're in the middle of transitioning, so we are still using the previous solution. It's a mix of SolarWinds and Darktrace. Those are two of the two bigger ones. This is a process, which means we won't jump to Auvik only and not use anything else, but we're finding it to be a great tool when integrated into our stack with the rest of the tools. We're definitely finding value in it.

Auvik is priced in the middle tier. We have customers using bottom-tier products and those who use what I wouldn't say are necessarily higher-tier products in terms of functionality, but more extensive products. For the way that it's deployed, where the pricing only affects certain devices—meaning there are some free devices, so that you don't pay for everything—it's quite nicely priced in the middle. It's not an overpriced product, but it's also not a very cheap product. It is in a good range of pricing.

If someone is concerned about pricing, in most cases the functionality makes a strong use case and it mostly trumps the pricing. Generally, functionality wins. If you give me a product that works really well and it's a little bit more expensive, I'll take it. It doesn't make sense to sacrifice functionality for pricing.

We didn't really evaluate other options. In our specific case, Auvik came recommended by one of my friends, so we started a trial and then used it from there. I wasn't necessarily looking for just this type of network tech. It was just a happy coincidence.

As for our team's visibility into remote and distributed networks globally, it has helped us somewhat. My team has started really integrating the product, but they've deployed it on a smaller scale at this point. It's not deployed on such a large scale yet.

Auvik, as a cloud-based solution, versus on-prem network monitoring solutions, is quite simple and intuitive to use. The cloud-based aspect is actually a very nice touch since some vendors require you to have an appliance onsite that they communicate with. It's very useful that it's a cloud-based application from an ease-of-deployment point of view. With no onsite appliance, there are fewer dependencies.

My advice would be to review and focus on the features and the functionality of the product. Don't necessarily, off the bat, just look at the pricing and say this is very expensive. With some customers, the first question is always, "What's the price?" without our having even said a word about the product. Take it for a test drive first, before you look at the pricing, so at least you know what you would be getting for that price.

We are an Auvik reseller, and we manage Auvik instances for our clients. We use Auvik to monitor our customers' network infrastructure and troubleshoot any issues that may arise. Auvik is typically deployed on the data center side of a company. If they have multiple branches, we will deploy an on-premise jump box running the collector. We usually manage the corporate data center for each client and the network infrastructure for remote branches.

Our company has between 500 and 1,000 employees, and we have around 150 customers using Auvik. Those companies range in size from 50 employees to thousands.

Auvik provides an overview of a company's infrastructure that helps you identify and solve problems from a single pane of glass. Without Auvik, you would need two or three times as much work to log into these devices individually and look at the back tables. It's great for identifying when things go offline if the spanning tree has identified an issue. You can pinpoint where in the series of commands something has broken. Overall, we've probably reduced the related network monitoring work by one-third. 

Auvik is automating aspects that we hadn't even considered because it was too much overhead. Rather than reducing the time spent on tasks, it has enabled us to perform new operations that we weren't doing in the past. It's added a benefit in that way.

The visibility into remote and distributed networks globally Auvik provides is essential. If something goes offline, you can go back through the alerts, even if you can't access that device to look through the logs. It has saved me hours of time troubleshooting. I can do something that would've taken me an hour in 15 minutes. From my own experience, I've been able to resolve problems much faster and made myself more available for something that could have taken a lot longer.

Auvik keeps device inventories updated, especially if a new network element is added that we are unaware of, like an end user plugging in a switch at their desk or endpoints in general. We don't use Auvik often for endpoint management or visibility, but it's great for network infrastructure visibility.

Auvik allows me to filter by network elements, so I can get a quick glance at a customer's infrastructure without looking through handmade diagrams. It provides me with an overview of how everything is laid out. From there, I can really drill down into individual inventories and switch ports. For example, I can determine what the issue is, but I don't need to be on the premises and log into customer equipment. It saves a lot of time. The network visualization is pretty and fun to look at. 

Monitoring and management in Auvik are relatively easy once you've had somebody show you how to do it or you've taken some classes. It's not entirely intuitive initially, but I find it relatively simple to use now. 

I would like to see some better training or public resources. It's not just Auvik's fault. Our company has a responsibility to explain the toolset and everything it can do. Many of our engineers don't realize how powerful it is. Due to a lack of documentation about Auvik's capabilities, so much can go over the heads of engineers who don't spend much time with it.

Most engineers are fine with taking some time to learn how to use it properly, but there are several engineers who don't know how to use it without spending the time. Auvik misses out on the wider base of engineers that could actively use it.

I don't know how long the company has been using it, but I have been using it at my current job for roughly a year and two years at my previous job. 

I've never really had a stability problem with Auvik, and if there ever is an outage, it won't be the end of the world for our clients.

The scalability is pretty good. It depends on how your company is scaled, but I believe Auivk can scale well. At the same time, our environments don't change too much, so I can't speak about huge enterprise environments.

We had a homebrewed solution that I've used before. I don't remember what it was called, but it also used SNMP credentials for monitoring networks. We also had a platform called ConnectWise Automate that managed some infrastructure, but it does not manage the networking part of the infrastructure. It mostly managed servers and hosts and some endpoints. It's huge that Auvik can reach all of those.

The previous solution was on-premises. Auvik's cloud-based solution makes it a lot easier, especially for a distributed enterprise. We have so many different customers with data centers, so it's crucial to have the ability to monitor and manage the solution remotely and switch through different tenants under our primary client login. It's a pain if I have to log in to someone's network and pull up their on-premise monitoring system, especially if part of their network is down and that tool is not accessible.

I am involved in deployments of Auvik for new customers or when customers open up new sites. Deploying Auvik is straightforward. It was initially implemented before I started with this company. When we acquire new clients, I set up the network probe and pull their tenancy into ours. The network map populates about two hours after you deploy the connector. 

It takes about 15 minutes to install the collector, then you need to ensure that you have all the correct device login information and SNMP credentials. That can take a long time depending on the number of devices, and the type of credentials. You also need to ensure your documentation is correct. That process can take anywhere from half an hour to a full day.

Auvik requires some maintenance, but it mostly just works. You need to comb through it once in a while if you're swapping out device infrastructure or spinning up sites. If things are being added to or removed from the network you need to ensure that it's representing your environment accurately.

To make an educated comparison, I'd need to know the other tools' capabilities in pricing. I'm not in management, so I didn't evaluate competing products, but I do know that Auvik saves a lot of time for critical responses and maintaining network inventory.

I rate Auvik eight out of 10. I recommend first deploying Auvik in a scaled test environment, so you can break things without impacting the customer. You should see what it can do and how you can troubleshoot using it. I was sold on it once I saw the value in the response times.