Auvik Network Management (ANM) Reviews

We are a medium-sized school district with 16 separate buildings. We monitor our entire switch, camera, access point, and server infrastructure with Auvik Network Management (ANM), as well as the HVAC devices that control HVAC and related systems.

The feature I find most valuable in Auvik Network Management (ANM) is the rapid alerting system for when systems go up and down. The bandwidth monitoring is valuable, so I can see how the network is performing at the internet level. I can see which applications are going out and the style of applications, whether it be updates or web browsing, so I can keep a general pulse as to how the network is being used. 

Additionally, it makes it significantly easier to do device management in terms of knowing what devices and printers generally get plugged into the network on a regular basis, enabling me to monitor inventory as well.

The dashboard of Auvik Network Management (ANM) is very easy to use and intuitive. However, it gets somewhat convoluted if you start breaking things up into different departments and sections, but that is understandable with the way it is written.

I wish their bandwidth monitoring were more real-time than it currently is. I also wish it is easier to manage ping-only devices, and they are able to get more information for the MIBs of these devices so that I do not have just a generic device IP address.

We do use the network map at a very high level. I have one caveat with that, which is that sometimes it does not automatically clear alerts when alerts go away, but other than that, it is great for a 1,000-ft view of what is happening in the town.

We have been using Auvik Network Management (ANM) for three years.

I have contacted their technical support or customer support a couple of times in the beginning when I had to work some things out, but I have not needed to since then.

I would give the support a score of nine out of ten. 

We decided to switch from SolarWinds to Auvik Network Management (ANM) not only for the cost difference between the two but also because Auvik Network Management (ANM) is hosted and not internal. We were not subject to the SolarWinds massive breach that happened in 2017.

The initial deployment of Auvik Network Management (ANM) was very easy. Once the agents were installed, and as long as I kept them to very limited device searching, meaning I did not allow them to search the whole subnet but kept them laser-focused on the sections of the subnet that had devices, it was great.

The pricing for Auvik Network Management (ANM) is great; it is comparable to other solutions, and for what it does, it actually provides more value for the money than some of the other major competitors.

Overall, I rate Auvik Network Management (ANM) a nine out of ten. It does not have every feature that I would want, but it is very good.

We used Auvik Network Management (ANM) for network monitoring, packet pushing for updates as well as troubleshooting and backups.

Auvik Network Management (ANM) provides a real-time image of the network and a good breakdown as to what's connected to what, and how the information is being transferred between each item or device on that network. 

Automated documentation is very good for reporting changes or network issues that may have occurred or even allowing for proper backups and situational awareness. It's quite intuitive on that aspect. Some network monitoring software don't actually keep a record or have that documentation to preview, and Auvik does, which is very useful.

In terms of visibility, there is a limited view, but that's only because other software have more integrated accesses. Auvik does quite a lot for itself.

Auvik Network Management (ANM) has decreased a whole lot of time and allotment because of how useful it is and the automated features.

Auvik Network Management (ANM) is really good for monitoring network issues and troubleshooting. When it comes to troubleshooting, Auvik is quite easy. It's very nice, and it does tell us exactly where the issue is, and we can follow the trail back to wherever it may or whatever device may be causing the issue. It's great when it comes to doing that.

Auvik Network Management (ANM) has a pretty good impact on reducing network related issues, and it's quite fundamental for most IT companies if they're trying to set up multiple different locations or assets.

Automated alerts from Auvik Network Management (ANM) were very useful when it came to limiting support tickets because it provided enough information that we could review in a few seconds any issues that may have occurred and provided fairly documented information and reports. It made our job much easier on a good percentage of the tasks compared to other software that we also ran side by side.

A lot of the automated features and reporting of Auvik Network Management (ANM) made things a whole lot easier. We were able to monitor things a little bit more in detail. We weren't looking around for what happened or what's going on there. It was quite great in that aspect.

We could see its benefits pretty quickly. It didn't take very long to pick it up. It is automated.

One of the features we appreciated the most about Auvik Network Management (ANM) was the auto mapping of the networks and quick and easy installation. It was very informative and allowed us to view things such as when networks and information were becoming bottlenecked by other resources. It was very useful for alternative aspects, such as monitoring a network whenever it went down or came back up, and it allowed us to have a really good user interface. 

The user interface of Auvik Network Management (ANM) is quite intuitive. It was very detailed. Generally, it was very user-friendly. 

The network map can become quite cramped if there are too many devices connected to one access port at the same time. It may become a little bit harder because of how compiled it would be. However, a lot of the businesses we worked with had already very structured devices and setups, so we didn't have as much congestion. I could see how that would be an issue.

They can implement a more collective network mapping to help reduce any congestive features. When it came down to many of the companies we worked with, their networks were already pre-structured, so we didn't have as much congestion. Given the fact that I could see how that would be an issue, maybe there would be a better way they could collapse or compile the network mapping issues.

I used Auvik Network Management (ANM) for approximately 2 years in my earlier company.

There was a time that I did see a little bit of instability but that was mostly regarding electrical interferences in specific areas due to weather concerns. Auvik's automated reporting system also details interferences or any lagging other than outside interference from electrical sources. I never saw Auvik itself have any glitching or issues within the software.

Surprisingly, I have not had to contact the technical support of Auvik Network Management (ANM), which is awesome.

Neutral

For network monitoring, we also used vSphere as an alternative to Auvik Network Management (ANM). Generally, that's more of a portal access or integrated access into software or into a device in comparison to a network outside view. It had similar aspects where we could see the device, the upkeep, and the network control and troubleshoot issues. However, it was much much easier to review the information from Auvik compared to going into vSphere. 

We had Bitdefender as another solution, but that's more of an antivirus software. It does have a little bit of network monitoring, but it was mostly defensive software rather than networking.

The deployment of an Auvik Network Management (ANM) device or deploying the software into a device is super easy. A lot of the setup is automated, so it was really great. It was fast to deploy, so it's great software. It was much better than most of the other things that I've had to deploy. 

Time required depends on the network. If it's a small network, it might take about 5 minutes. If it's a larger and more complex network with more setups, it might take about 15 to 30 minutes. 

As far as maintenance is concerned, we didn't have much to do with the maintenance of Auvik itself. However, we did do monitoring services, such as monitoring the networks to make sure that there were no issues with Auvik and the software itself. We never experienced any issues where we had to do any re-upkeep or re-installation.

We only need one person to deploy Auvik Network Management (ANM) or to deploy one of the Auvik Network Management (ANM) accesses.

I would rate Auvik Network Management (ANM) a solid nine out of ten. It is a very easy to use software. It's great. It's good for setting up and monitoring a network. It does have its limitations. It's not going to let you port into a device in case of an issue, but it will let you go ahead and troubleshoot, monitor, and review. It has great documentation and good upkeep. It doesn't have any lagging, and it's pretty solid software.

I use Auvik Network Management (ANM) when I go in to do a discovery for an environment. 

We are a technology partner with Auvik Network Management (ANM), so we use Auvik Network Management (ANM) and implement it for certain customers.

I use a number of tools. One is Network Detective, which does an actual scan of the network from a server perspective, users, etc. It doesn't do a very good job on the network gear, whereas Auvik Network Management (ANM) does an incredible job of inventorying, port-to-port management of anything that's in that environment from a network perspective. All six layers are covered under Auvik Network Management (ANM). It has become a pretty interesting tool for monitoring network traffic and network equipment. 

I have it now integrated with Halo, so if something blips on the network, it triggers an alert into Halo to have that looked at. I've been able to get the integration with Halo done; I called them, and they had it done two weeks later, fully integrated. Auvik Network Management (ANM) is there to protect your infrastructure network. It gives you three-dimensional drawings that are dynamic; when you change the cable from one port to another, it actually shows up on the drawing on the screen. Many companies are using Auvik Network Management (ANM) to monitor their network, using SentinelOne for the endpoint management, and if they're manufacturing, they might be looking at SAP or Odoo. I'm just learning Odoo right now. We're looking at the same as why we're replacing ServiceNow with Halo; we're looking at replacing SAP with Odoo for organizations that just can't afford to keep up.

I've not used the automated documentation capabilities of Auvik Network Management (ANM). I don't pull the reports per se because I feed everything back to Halo. Auvik Network Management (ANM) would be primarily used by an MSP, and they'd be using that for their clients and then billing the client so much per endpoint. I use it because I want to get a really good visual of the network. Almost every single investigation that I do, assessment, I use three or four different tools, including Auvik Network Management (ANM). Network visibility is obviously important to me because I need to know what the age of the firewall is, the switches, are they underpowered, are they under warranty, and is there a support contract in place. Because if you have a firewall that's not being patched regularly, then you've got a huge security risk. 

The real-time performance insight is crucial, and Auvik Network Management (ANM) has significantly contributed to this by monitoring every single port on every single device. If someone attempts to hack into the network, they will likely target the firewall. The system will detect such attempts and send an alert. This allows you to shut down that specific port or access point. Additionally, it identifies open ports in the firewall that shouldn’t be accessible. I create a risk register report that consolidates information from various tools into a one-page summary. For example, if there is an attempt to breach the firewall from a location like Russia, it gets marked as a risk. I can then manage a ticket for it in Halo, and possibly make adjustments in Central. I also ensure that the workstation has the appropriate endpoint protection. Furthermore, I can compile a dashboard displaying all the tools on a single screen. Overall, I have found the support team to be very helpful, and they are based in Waterloo, Ontario.

Auvik Network Management (ANM) provides an extremely intuitive interface that supports ease of use. There is no learning curve per se. The only difficulty might be getting the actual agents on the hardware, but it out of the box will do configuration backup of a firewall, which is a really useful function. I've been following that company since there was a guy in Ottawa who sold his company to Cisco for 500 million, and he started Auvik Network Management (ANM).

Auvik Network Management (ANM) provides a network map along with its dashboard that gives me a real-time picture of my network. We know all the drivers need to be installed, what firmware needs to be running, what the traffic is, what the CPU usage is, and the firewall. The way that I've got it mapped out is if Auvik Network Management (ANM) detects that a piece of critical equipment is getting too much utilization, then it will trigger an alert. It's also great for network visibility, knowing what the age of the firewall is, the switches, if they are underpowered, under warranty, and if there's a support contract in place. Network traffic monitoring, three-dimensional drawings, real-time performance insights, and port-to-port management are particularly valuable.

The network map and dashboard of Auvik Network Management (ANM) are a little bit tricky at the beginning, so people aren't trying to just steal a copy. There are some tokens that have to go back and forth, and that's just so that you can't scan somebody's network easily. You have to have credentials to the firewall in order to properly manage it. Once it's done though, it's a breeze, with a very nice interface.

I've dealt with this product since it first came out, approximately 10 years ago.

I've primarily interacted with my sales representative, so I've never really needed to call tech support. They do offer a "white glove" service for new customers, where consultants help with full implementation, but I haven't had the need to contact tech support much.

Overall, I have good impressions of their service. The quality of customer support is a key reason I choose to use these tools. I only work with companies that provide excellent tech support and phone support. For instance, I recently started using another product called RoboShadow, which doesn't offer a phone number but allows me to reach them through Microsoft Teams anytime, and I'm okay with that. 

Positive

Auvik Network Management (ANM) pricing or licensing is about 2,500 per year for approximately 4,000 endpoints, which is quite reasonable.

I constantly analyze and monitor the market for the best tools available. I don't add anything to my toolset unless I've identified it as the best option. There might be some overlap among products, but Auvik doesn't perform the same functions as SentinelOne, and SentinelOne doesn't do what Halo does, nor does Halo replicate what Microsoft offers. Combining all that data into one logical report is critical for me. For example, one significant difference between SentinelOne and Microsoft is that Microsoft will never analyze the network or look for threats from devices that don’t have Microsoft software installed. That’s a considerable gap. On the other hand, SentinelOne can be installed on various devices, including Internet of Things (IoT) devices, which is an advantage. You could have a workstation in a remote location, like a construction site, that isn't connected to the internet, yet it's still protected. The SentinelOne agent runs in memory, continuously monitoring for malicious software installations based on the last policies applied, even without an internet connection. In contrast, Microsoft's products require a connection to their backend to function properly, meaning that Microsoft Defender won't be effective without that connection.

Additionally, SentinelOne can be installed on various platforms, including Linux, MacOS, and Android, and it even supports versions going back to Windows 7. This means you can still manage and protect devices in older environments effectively. SentinelOne does a great job of patch management, notifying you when software, like Google products, needs to be upgraded due to a lack of security support.

Auvik takes a different approach, allowing you to generate reports on every single device. It can indicate when the firmware needs upgrading and offers backup functionalities, such as saving the configuration of a firewall within the Auvik tool, which is something other tools may not provide. In summary, Auvik should be compared more to products like ConnectWise, Kaseya, and NinjaRMM, which focus on patch management and device reporting

Once you have it installed on your laptop, you simply run the application, which will bring you into a new environment. If needed, you can obtain the credentials for their firewalls and similar components. The scan will initiate, and the dashboard will begin to display information.

Managed Service Providers (MSPs) would use the application differently. They would deploy the Auvik collector, which remains on their customers' computers, creating a multi-tenant environment. I’m not an MSP anymore, but I’ve noticed that many MSPs are transitioning from products like ConnectWise to alternatives such as Auvik, SentinelOne, and Halo. In fact, I will begin training next week with a company that is currently implementing Halo as part of their PSA (Professional Services Automation) offering for managed services.

I would rate Auvik Network Management (ANM) a perfect 10 out of 10.

My main use case for Auvik Network Management (ANM) is typically monitoring our devices on the network to make sure everything's online, as well as monitoring logs getting sent from the devices to make sure they're all looking good.

Recently, Auvik Network Management (ANM) helped me catch a network issue when a network went down, and we were able to assess it before they even gave us a call, which allowed the downtime to be at a minimum, which would not have been the case before without Auvik Network Management (ANM). Because of Auvik Network Management (ANM), we were able to minimize the downtime for our customers and their businesses and allow things to keep going.

Right now, we're still in the process of setting everything up, but for the most part, everything is running smoothly.

In my opinion, the best feature Auvik Network Management (ANM) offers is the flowchart we get with monitoring our entire network that picks up all of our devices. It's much more streamlined and more user-friendly, making things much easier to see in the grand scheme of things, especially when I'm dealing with multiple devices. Being able to see where each one individually is in the flowchart is really nice.

Having that user-friendly overview absolutely impacts my daily work and troubleshooting process because we can also see what devices failed, which network failed, and why exactly it failed. We can find out what caused the failure as well. Overall, it makes it much easier when things fail.

The impact of Auvik Network Management (ANM) on my organization has been nothing but positive. The flowchart makes things much easier. Being able to get notifications of when something goes down before the customers even know is also really nice, or before they give us a call. This is because it minimizes downtime on their part and also makes it much easier to identify what caused the issue.

I have definitely seen specific outcomes with Auvik Network Management (ANM) in that it has caused us to be much faster at responding to incidents for our customers.

As of right now, I haven't run into any issues where I can see an improvement for Auvik Network Management (ANM). Everything has been running pretty smoothly, and any issues I have had have already been answered by customer service from Auvik Network Management (ANM).

I take off that one point for Auvik Network Management (ANM) due to the initial setup. When we started off, we were getting a bunch of notifications and a bunch of useless information, such as a printer being out of paper. That took a bit longer to figure out how to turn off that notification than it should have. We would've been better off not having that on by default and having to turn it on if we really wanted it in the settings.

I have been using Auvik Network Management (ANM) for about two to three months now.

Auvik Network Management (ANM) is stable.

Auvik Network Management (ANM) has huge scalability. I don't see any downsides, as we have the ability to scale a lot, especially with us being an MSP and getting more customers. We can definitely scale it by a lot.

My experience with customer support for Auvik Network Management (ANM) has been that they've been giving good answers.

Negative

I previously used Domotz before Auvik Network Management (ANM), as it wasn't giving us as much information as Auvik Network Management (ANM) was giving.

Auvik Network Management (ANM) is deployed in our organization as a public cloud solution.

My advice for others looking into using Auvik Network Management (ANM) is to make sure you look at the settings if you go with it or do a trial. There are some niche settings that you will have to turn off that could be annoying, especially if you manage multiple customers, such as the printer being out of paper or out of ink. That would be a pretty annoying one to have to deal with. I rate this product a nine out of ten.

My use case for Auvik Network Management (ANM) has been network management, as the company I was with at the time had a lot of networks and networks that they didn't even know existed. They hadn't had IT in 10 years, so we had to do a little bit of network management and I had to find all their switches, IPs, and things like that. 

Auvik Network Management (ANM) was an excellent tool for that. Being able to hone in on networks by just putting it on the DC server and sending out those pings really allowed me to build a network. I

appreciate the ability to log in to different switches with the click of a button, using the SNMP map and having that login information there, because it allows you to skip going through each IP individually and trying to log in manually.

The interface of Auvik Network Management (ANM) is by far the easiest to use. I've worked with ThousandEyes, I've worked with ELK, and Auvik Network Management (ANM) was the better option, easily. The interface is straight and dry, and I appreciate the fact that when I started using it, I got a chance to see that physical, visual mapping of all my switches and what they're connected to. The dashboard of Auvik Network Management (ANM) gives me full network visibility without needing other software; I didn't have too many problems with the dashboard overall, and it was quite good. 

The network visibility provided by Auvik Network Management (ANM) is very important for my company because we want to be able to detect and address issues efficiently. One thing that ThousandEyes has over Auvik Network Management (ANM) is that it can detect bottlenecks faster, identifying what causes network space to clutter. Auvik Network Management (ANM) does something similar, but not as in-depth as ThousandEyes.

I had thought about requesting an AI interface for Auvik Network Management (ANM), but I think they already have that now. The only issue I see is that the pricing was a bit much for our needs; if they could break it down into specific pricing points to be more affordable for larger companies, that would help, as getting that through the budget team was challenging.

I have been using Auvik Network Management (ANM) for about a year and a half in my career.

I haven't seen any problems with stability using Auvik Network Management (ANM), such as lagging, crashing, or downtime.

The scalability of Auvik Network Management (ANM) is excellent, rating at the highest level possible.

I did have to contact customer support for Auvik Network Management (ANM), and it was difficult to try to get in touch with the sales representatives. They have a general number along with personal numbers that some of them call from. One representative, Josh, was really good and fantastic; I just didn't have his number. I had to call regular support, which was challenging to get to the specific representative I wanted. However, when I did reach him, he was great.

The deployment process and installation of Auvik Network Management (ANM) were great. The fact that they walk you through a demo on how to set it up was amazing. It was straightforward; you just install it on your DC server, and it sends out all the pings to different servers or switches and routers to gather information. As long as you have the correct login, you're good.

When comparing Auvik Network Management (ANM) and ThousandEyes, I prefer Auvik Network Management (ANM) because I prefer the interface. The interface is easier to understand and use—there aren't many extra tidbits to go through. You can just get straight to the data, click on a device, and configure it if needed. I found ThousandEyes more difficult to use.

I was managing one plant on the East Coast with Auvik Network Management (ANM) and I managed to possibly get one in another state, without any significant issues. It can be cluttered if you manage around 700 sites, but for smaller scale, it works perfectly. 

It took me about a day to fully understand how to use Auvik Network Management (ANM), so the learning curve was quite manageable. 

For maintenance as an end user, there are no updates required on their end, but it does inform me when I need to update and configure policies on switches and routers. I actually had to do that on a firewall as well. 

I would rate Auvik Network Management (ANM) overall as 20 out of 10.

My use case for Auvik Network Management is that my company manages a lot of network devices along with Windows servers, and it's a tool that, when we integrate it with Windows Server by configuring the SNMP protocol, automatically gives us full network topology. It shows how every device connects and traffic flows in real time, providing us with a centralized dashboard for every device.

We have integrated Auvik Network Management with PRTG and our ServiceNow ticketing tool through API. It automatically creates notifications and sends them to Teams and our ticketing tool. It saves a lot of time. It saved 40% to 50% of our time.

Auvik Network Management's network map, together with the dashboard, gives me a real-time picture of my network. It allows me to see the inventory under all sites and devices. My company has 55 sites. Whenever I want to go to a site, I can navigate the network path, and it provides me with the topology directly from source to destination. It shows all events, such as downtime or critical warnings, in an easy-to-use manner. It provides information about device interfaces, device bandwidth, latency, etc. I just need to click to view more detailed information.

I have never found a scenario where Auvik Network Management did not allow me to find my site or any device. I can use global search to find my device or site and get the information easily. However, proper configuration within Auvik is critical for accurate reporting, covering all interfaces and their utilization.

Using the automated documentation capabilities of Auvik Network Management is very easy. Over the last year, I have been continuously exploring this, finding that the API integration with our other platforms is straightforward, as it just requires configuration on both ends for proper communication. I didn't find any issue so far. It has been awesome.

The network map dashboard of Auvik Network Management gives me full visibility into my network, making it easy to troubleshoot issues with inbuilt tools such as traceroute, ping, and SNMP. It helps diagnose problems quickly without having to type commands manually.

Real-time performance insights from Auvik Network Management are very critical for my organization as we currently manage 55 sites with over 2,000 devices, and we need to keep track of numerous services such as Active Directory, DNS, and many protocols, so Auvik is essential as it consolidates everything on one dashboard. 

Auvik Network Management has decreased our mean time to resolution by 40% to 50%. It allows us to see traffic flow in real time without needing to guess. I can just log into the Auvik dashboard and quickly get results.

Auvik Network Management helps my organization troubleshoot network issues proactively by providing alerts and monitoring. Instead of waiting for user feedback, we receive alerts on issues such as high latency or device failures directly on the dashboard.

The impact of Auvik Network Management on reducing business disruptions related to network issues is significant. It reduces our downtime, improves security, and simplifies complex tasks into straightforward ones, making it the best tool for managing our complex network.

We have configured multiple notification channels. We get alerts through email or integrated platforms such as Teams, which helps streamline communication.

It makes it easy to collect information from various devices. We just need to configure the collector, IP addresses, and connections, and get approval from both ends. It creates a unique ID, and it can communicate with those devices. 

Whenever there is some downtime, for example, if one device is down, I can directly go to the dashboard and hover over that device. It gives me more details about when this device went off and its behavior. It reduces downtime while improving security. The automated process saves me a lot of time. I can ping or traceroute from the source to the destination.

Auvik Network Management is very easy to use. I have real-time network visibility, where all devices such as hubs, routers, firewalls, and servers are in one place for me to check.

For new users, the initial setup and customization of Auvik Network Management can be a bit complex, especially for those without sufficient experience in network or IT tools.

I have been using Auvik Network Management for approximately one year.

I haven't experienced any downtime. We have maintenance windows, but they notify us in advance.

In terms of stability, I would rate Auvik Network Management as a ten out of ten, as it does not experience jitter or other major issues.

I would rate the scalability of Auvik Network Management as a ten out of ten.

I would rate the technical support for Auvik Network Management as a nine out of ten.

Positive

It is not very easy. I did the deployment step by step. It's easy to configure and manage. We have a mixed deployment with both cloud and on-premises setups. 

It takes some time. We had different sites, so it took us two to three weeks.

My team had two to three people for deployment. We have about 24 users who work with the Auvik dashboard.

Auvik Network Management saves me 40% to 50% of our time.

Pricing for Auvik Network Management is genuine. I would categorize its pricing as good.

It is very nice. There are other solutions, but I find Auvik Network Management very nice. The graphical dashboard gives real-time, centralized data. I can see every device connection or traffic flow in real time. It's a very nice and easy-to-use platform. Other tools have other issues. Some of the tools don't diagnose in such a way. Auvik's centralized dashboard gives us all the information in one place.

I would definitely recommend Auvik Network Management to other users because it's a very handy, easy-to-use tool with a centralized dashboard that allows for seamless troubleshooting across various environments.

There is a centralized dashboard for troubleshooting or working seamlessly across cloud, hybrid, or on-premises environments. The security and compliance are also very good. PRTG is also a very nice tool. These two tools are very good to use in a big company environment.

Overall, I would rate Auvik Network Management a nine out of ten.

We provide student accommodation, and what we use it for on a daily basis is monitoring the 36 sites for close to 18,000 students. We've got VPNs running to all of those sites. We need the VPNs, and there are biometric and CCTVs along with the access points. 

Auvik Network Management (ANM) is fantastic because we can monitor all the way down to the port level and the switches. It helps to know where the problems are. It picks up network anomalies and misconfiguration; for instance, if an access point isn't working. We had one site where 19 access points were down, and they were in the same area, so we knew it was a switch. It just pinpointed which switch it was. In Auvik Network Management, we can put in one of those access point names, and it shows exactly which switch it's connected to, so we can go directly to it, power cycle it, and solve the problem a lot quicker.

The network map in Auvik Network Management provides a real-time picture of our network, site-by-site. It's something that they've been working on for quite some time now, which keeps evolving. In our case, where we try to look at all 36 sites, sometimes there can be a lot of noise. The global map is too noisy at times, whereas if you're on the site itself, the map is great. The near real-time updates are spot-on.

Utilizing the automated documentation capabilities in Auvik Network Management is super easy for my team. However, it's not a feature we use frequently for documentation. I'm generally the one who would use it. For example, at the moment, we are busy with an audit, and I've extracted a lot of information using automated documentation.

For us, the network map in Auvik Network Management provides full network visibility. For the auditors, that's too much noise. They don't typically want to see all the endpoint devices, such as phones, laptops, and workstations. They would just prefer to see the core network, so we have to filter out a lot of that to provide that information.

Real-time performance insight is very important for my company since the students are quite demanding, and you can't really wait for 30 minutes to get a refresh to start troubleshooting. The near real-time updates are super important to get quicker resolution times.

Auvik Network Management has absolutely helped us decrease the mean time to resolution. Regarding the problem that we had with the access points, where they were all down, we could have gone to each switch to see if there was a problem. But the fact that we could go onto Auvik Network Management, see where one of those APs is connected, allowed us to pinpoint the switch straight away and go directly to it. It's exponentially less time spent on resolution.

For troubleshooting network issues more proactively, the information notifications from Auvik Network Management help significantly. They notify you about possible configuration misconfigurations, and you can check what they're suggesting. It acts almost as proactive remediation because it has not caused an issue on the network. Generally, when you make the suggested changes, that typically improves the overall network speed or solves any intermittent issues that were possibly due to misconfiguration.

The automated alerts in Auvik Network Management influence our ability to minimize support tickets. We use a service desk, so if we get multiple alerts for a site, we know it's down, allowing us to publish an announcement on the service desk about the site being down. Any calls from the students about Wi-Fi not being down can be bucketed together, turning what could be 900 individual tickets into one ticket for a site instead.

Automated processes in Auvik Network Management definitely contribute to saving time. With the integration, we have webhooks going into Teams, so automated notifications come through about different alerts. If it's a severity one, they come to me and my two ICs, while junior and mid-level techs get the day-to-day ones in the Teams channel. Instead of going into Auvik Network Management, they receive notifications on their mobiles, which saves time, as they can directly address the issue without logging into the platform.

What I find most valuable about Auvik Network Management is the statistics it provides over the months, which are valuable to consumers. I use reporting every month for reporting to the institutions, so for me, that's the most beneficial. The day-to-day stuff is also super helpful, but for my position, the reporting is what's critical.

I find the interface of Auvik Network Management dead easy. We've had new technical staff start, and we've given them access almost immediately. Obviously, not read and write access, but we've given them read access, and they found their way on the platform relatively quickly. It does get more technical when trying to set up trafficking stats, but there is general ease of use and simplicity.

The global dashboard needs work, and I'm not the only one saying this. The current dashboard shows a map of the country and all the sites, but many of our sites are in one city, resulting in 17 sites all having those pin drops sitting on top of each other. That view needs to be looked at in my mind. They could possibly spread it out or allow editing so that you don't have all the pin drops on top of each other. The global map can also show only medium, critical, or high alerts rather than details. For instance, if a printer's toner has run out, it is not critical. Our call center relies on that information, but with all the alerts overwhelming them, it's challenging.

They have a forum where users can place their suggestions for desired features. One item in development is how different VLANs are displayed on the network, with not just these orphan devices but also different colors for different VLANs. That's the one thing that I find is missing at the moment with the network view.

I have been using Auvik Network Management since 2022.

I have contacted the technical support or customer support for Auvik Network Management. The challenging part there is the timeline; they supposedly have a longer support timeframe now. There are different people in different time zones, but there still seems to be a wait. I usually start around 5 a.m., so I catch some of the representatives from the US; it sometimes works, but often includes an 8-hour delay when we have a problem. Even though they've extended the contact support hours, I still experience some delays.

Neutral

The previous company I worked with used SolarWinds Orion, which I believe has a different name now. The cost of it is exponentially more than Auvik. It's a great platform. It has a lot of potential. However, for what we need, Auvik Network Management is perfect, especially at the cost.

It was super easy. It took us a day and a half to fully deploy Auvik Network Management. It was really quick—there were fine-grained details that took longer, but to get all the sites recognizing it, it took us a day and a half, and it was up. We had used it through the service provider in the past, so we were aware of the platform.

Auvik Network Management does require some maintenance on our end.

Sometimes devices don't get deleted when they've been offline for quite some time, or we make a certain change. We changed the firewall at one of our sites from a CheckPoint 1800 to a CheckPoint 2000. It still has some of the configuration from the previous one. We have had to delete the actual firewall and let it rediscover, but every now and again, there's a mismatch in the data. It seems that it is keeping that in the database somewhere that hasn't been overwritten or cleared properly. The associated information to a MAC address or a serial number is not cleared. That's something we'll need to clean up.

Auvik Network Management has definitely helped reduce business disruptions related to network issues. In the beginning, we were with a service provider, an MSP, that charged us three times the price of what Auvik charges us now, putting on such a huge markup. They charged us for support calls, which Auvik doesn't charge for. The service they were delivering wasn't effective, with lots of misconfigurations and real-time updates not happening properly. Now that we've been dealing directly with Auvik Network Management, the network is in a much better state. We are aware of VPNs that are going down, sites that are going down, or devices that are going down. We know that monitoring is correct because we've set it up properly the way we wanted it. 

Over the past year, a lot of work has been happening with the alerts and how we can fine-tune those. We can filter out a lot of the noise with the alert. For instance, if a site went down, we do not get alerts for each downlevel device. We get one for the primary device, and that's it. It will keep on repeating the info that you set on that. A lot of work has been done with the alerts. It's a lot more hands-on now. We are more aware of what's happening on each of our networks. There has been some fantastic work done.

I would rate Auvik Network Management a nine out of ten.

My main use case for Auvik Network Management (ANM) is primarily for network management and network monitoring, which represents the major requirement.

I configure Auvik Network Management (ANM) on all network equipment, including Cisco routers, switches, and Fortinet firewalls to monitor the ports and their usage, memory, and all system status, whether it is going up and down. Everything is monitored through Auvik Network Management (ANM).

The tool also provides visibility into how the network is connected, which is where Auvik Network Management (ANM) helps significantly. Additionally, the latest firmware and firmware upgradation cycle are monitored through Auvik Network Management (ANM).

Auvik Network Management (ANM) offers the main tool for monitoring network devices and alerting.

The inventory management and alerting feature of Auvik Network Management (ANM) stands out, where if any port, interface, or device goes down, an alert is sent, which brings us into action to mitigate the issue before users contact us about what is down.

Auvik Network Management (ANM) serves as a backbone for monitoring and proactive and reactive responses, which is faster than before. Previously, monitoring was lacking and proactive or reactive time was very delayed because timely alerts were not being received. Now, before a user contacts us, we know what is down and we are trying to mitigate the issue or we are in the process of mitigating the issue.

Auvik Network Management (ANM) saves time because it has a monitoring and alerting feature, which was required for time-saving, and it saves many ticket creations, therefore saving considerable time.

In Auvik Network Management (ANM), there is one problem observed. Devices need to be unmanaged and managed when changes are desired, rather than applying changes on the live system and getting them applied immediately once changed.

I have been using the solution for approximately six to eight months.

Auvik Network Management (ANM) is very stable and there have been no issues with Auvik Network Management (ANM) cloud-based tool at any time.

Auvik Network Management (ANM) is able to handle scalability as the network grows.

There have been one or two interactions with Auvik Network Management (ANM) support team, and those interactions went well.

Auvik Network Management (ANM) is not costly, but pricing is based on how many licenses are taken, and that can be improved.

Auvik Network Management (ANM) is a good product to choose because it has good options, is easy to adapt, and easy to integrate into the current network architecture. The overall review rating for this product is 8 out of 10.