Auvik Network Management (ANM) Reviews

The main thing for us with Auvik Network Management is the alerts. We get alerted when there is a broadcast storm on a client's network or when there is a port mismatch. It is really valuable from an alert perspective.

We do not use the automated documentation capabilities of Auvik Network Management at the moment. Currently, we purely use it for alerts. If something happens on one of the switches, Auvik will generate an alert, and then that alert pipes into our support ticket system. That is the main thing we are using. We use other software for our documentation.

The biggest benefits of Auvik Network Management for me are not having to painstakingly draw network diagrams and getting the alerts. Being able to be alerted about port misconfigurations and similar issues is crucial. Often, when managing many clients as an MSP, these issues can fall through the cracks, but Auvik Network Management backs us up by informing us about port misconfigurations or incorrect VLANs.

Auvik Network Management absolutely gives us a real-time picture of our network, it is pretty good that way.

We used to draw all our network maps manually using programs such as Visio and draw.io. It is much better to have our network map be mapped by Auvik Network Management because we are able to have functionality with that mapping. It is not just an image of a network map. We can remote to switches.

The network map dashboard gives us pretty much full network visibility unless we specifically block something off on the network. We get pretty high-level visibility on everything from UPSs to switches to our routers and all the devices. It is very comprehensive. This full network visibility is very important. The majority of our clients are SLA or Service Level Agreement clients, so we have to monitor them monthly and catch any problems that happen on the network. Auvik Network Management definitely does the job of giving us early notice so that we can start addressing a problem sooner rather than later.

The importance of real-time performance insight varies from client to client. Some of our clients do not require absolutely perfect real-time monitoring. It is mainly useful for our infotainment clients that run 24 hours and provide entertainment services. For instance, we have one client in Toronto that operates 24 hours a day, and the real-time data helps us there. Another client we have is in Las Vegas, and they run a massive golf adventure spot. It is quite important that we know what is going on in the network there, especially at their peak times on Friday and Saturday nights. Auvik Network Management does a great job of keeping us informed and keeping us on track.

Auvik Network Management has definitely helped us decrease our mean time to resolution, especially when it comes to terminal remoting. We use Zoho RMM for our remote access to servers, but it sometimes does not work out so well, and the web remote sometimes does not start. We have had a couple of problems there, whereas with Auvik Network Management, if we are just looking for a command line interface to one of our switches, it is much faster, much more efficient, and we are able to make the change and get that resolution a lot quicker.

I absolutely love the command line capabilities of Auvik Network Management. I do not prefer nested GUI. I am a Linux guy, so the command line is great. It is also very reliable, and it always works. I have had a problem with Zoho RMM connecting to a server, but I have never had a problem with Auvik Network Management doing that. It is a bit more hardwired. With Zoho RMM, you are installing an agent on the device, and the agent sometimes fails, whereas Auvik Network Management uses SNMP setup and WMI setup, so it is a much more direct connection. It is a lot more reliable to run a command line to a switch. I've started using Zoho RMM less because of Auvik. I mainly use Zoho RMM to connect to client devices, such as client laptops and things like that, but when it comes to server management and switch management, I prefer to do it with Auvik.

Auvik Network Management has helped my organization troubleshoot network issues more proactively. We have had many cases, such as network setups installed by a third-party company that did not go according to plan. Auvik Network Management helped us get that accurate gauge. You can draw network diagrams, but you do not know for sure if that is exactly how the network is laid out, whereas Auvik Network Management gives you a clear, accurate picture. We've been able to find that a device is not in the right subnet or that a device is not connected properly to the right routes. We can then easily resolve that issue, configure those switches correctly, and put them on the right VLAN.

Auvik Network Management has helped us reduce business disruptions related to network issues. We have identified several broadcast storms using the alerts that we received from Auvik Network Management, and it has helped us implement spanning tree correctly in certain environments.

Regarding automated alerts, Auvik Network Management is not the noisiest platform. It focuses on more critical issues. We do get informational alerts, but there is often nothing we need to take action with them. We have workflows in our Autotask ticket system, so only critical issues appear in our ticket system from Auvik Network Management. Any informational issues don't clutter up the ticket system. We just pick those manually and on a weekly basis. We log in to Auvik, check those informational messages, and see if there's anything important. It is not the noisiest platform, which is a great thing because we have other platforms that are very noisy.

Being able to back up switch configurations through Auvik Network Management is an absolute necessity. It really helps us.

The interface of Auvik Network Management is pretty good. It is definitely a modern dashboard.

Auvik's network map is easy to use for someone who is experienced, but if someone is not too experienced with it, they might be overwhelmed, especially if they run a really big client network with hundreds of devices. At the same time, Auvik does a good job of nesting those devices. For example, a bunch of different servers will all be nested in one icon on the map, and when opened up, all those multiple servers can be seen. It might be a little bit confusing for a beginner, but for someone who knows what they are doing, it is great and well presented.

We have had Auvik Network Management before I joined the company; it has been around for about three years, maybe less. I joined the company in September last year, and it was already in place. It has been quite a while from what I understand.

I have never had any problems with the stability of Auvik Network Management. It runs pretty fast. A lot of platforms, especially when it comes to CRMs, CMSs, and ERPs, are still built on PHP and MySQL, which I feel is archaic now and slow to query, whereas many companies are going other routes these days, such as ReactJS, Angular, NextJS, MongoDB, and PostgreSQL. It seems to be a lot faster. I have been wondering if Auvik Network Management is built on modern web technology because it is pretty fast and queries things quickly.

Auvik Network Management absolutely has a lot of opportunities to scale.

We have contacted Auvik Network Management support a couple of times. One thing that is quite nice is that we do not have to contact them often because we very seldom have problems with Auvik Network Management. In the handful of past cases that we have contacted Auvik Network Management, it has mainly been billing queries and things like that, not technical problems or bugs.

I would give Auvik Network Management support a ten out of ten. They are really responsive. I deal with a lot of different vendors on a daily basis, and I can easily say that their support is very responsive compared to some of the other vendors that I need to communicate with. Some vendors can take 24 hours, which is acceptable, to a month to reply to us, whereas Auvik always responds on the same day. If we send something through, we usually get a response on the same day. Ralph, our Account Manager, is also great and very responsive.

Positive

I have not used any alternatives to Auvik Network Management. I have always been on the ISP side of things, and this is the first time I am working on the MSP side of things.

We used other monitoring tools when I worked as an ISP, but we were not managing people's networks, so this is the first time I have used a network management tool such as Auvik Network Management.

It was already deployed when I joined the organization. 

Learning how to use Auvik Network Management comes down to what your network knowledge is. If you are someone who has done CompTIA Network+ and things like that, and you have done certifications, it is very easy. I had no orientation or onboarding into Auvik Network Management from my internal team when I joined. I just went to town, got login credentials, logged in, and started to get to know the platform. Because it is so easily laid out and the modern UI is in place, it is very quick to get to grips with. On the other hand, if you are not skilled in networking and you are starting from scratch, it might be a little bit overwhelming at first because there are so many different options to choose from and menus. However, it all becomes simpler when you understand the core premise. Beginner users might need more documentation and hand-holding. If we get new junior technicians into the company, I suspect I will definitely be the new person to train them, but if you are skilled in networking, you can just log in and go.

I do not know anything about the pricing of Auvik Network Management. Our CEO handles all of that part of the business. I assume it is not crazy. I know it is on a per-switch basis or per-device basis, but I am not sure what the exact values are.

Any type of automation is great. We are currently only using automation for piping the alerts from Auvik into our ticket system. Any further automations would take a lot of pressure off the team. I once ran my own ISP, where many people were scared of automation, thinking it would replace them. What I kept trying to stress to them was that automation makes their jobs easier and gives them a better work-life balance. With my previous business, I got our automation overall in the company for all our processes to 86.7%, without firing a single person.

I would rate Auvik Network Management a ten out of ten. My job is very busy. I work more hours than I should in a day, and it has made my life much easier to the point that I think it's worth ten points.

Auvik Network Management (ANM) serves multiple purposes for our organization, including monitoring, which is one primary function. We receive alerts if any site may go down, and these alerts are displayed on our email IDs. We also use it for firewall settings and making changes through switches or routers. Additionally, whenever a site takes DHCP IP addresses or receives multiple IP addresses at the same time, there is a very simple step we perform in Auvik that resolves that issue.

The best features of Auvik Network Management (ANM) are that in a single platform, I have everything, including all the statistics. If I need to check the latency or the jitter, there is a single page that provides everything for the particular circuit or site, which I believe is the best feature. The map and connections on the dashboard screen are awesome, as I do not have to go to other pages or links to check what device is connected to which one and through which cable; it is very easy to see the cables connected. Sometimes it is dual connectivity or single connectivity, and I just see and confirm the same thing. It is very helpful whenever any technician is on the live site, as it helps us identify our devices in a live scenario, which saves a lot of time.

Auvik Network Management (ANM) provides an intuitive interface that is very easy to use, as everything is on the dashboard screen. I started using Auvik without any certification or training, but I find it very easy as I just need to click and go. If I need to check the interfaces or all my devices, I do not waste any time going elsewhere; I just click on the interfaces, and I see all the devices on a single page. The best part is I can also export that file to my Excel sheet for deeper searches and apply necessary changes in Auvik.

The network map along with the dashboard in Auvik Network Management (ANM) gives me a very real-time picture of my network and is very easy for gaining real-time visibility. It is perfectly designed, and if I need to go to any simple devices, I just click on the map and see the results at the bottom. It is easy for me and also for anyone else, including laymen, to use that feature. However, when we have a lot of equipment on-site, the map is very big, and the results show at the bottom, requiring us to scroll down and compare results, which is a problem depending on the screen size; I sometimes need to crop the map or results.

It is easy to look into any network devices from the dashboard in Auvik Network Management (ANM), so I do not find any difficulty. I have not faced any issues in searching for network devices over the last one-plus years.

Using the automated documentation capabilities in Auvik Network Management (ANM) is easy for me. We pre-save all the passwords needed for tunneling out, SSDs, or anything else, so we do not need to type the password repeatedly. Whenever I add a site, it asks me to save the password, making it easy to access any device. I do not find any difficulty with this feature, as it opens a new tab automatically whenever I need to go to any device, allowing me to work or search on other things in Auvik simultaneously.

Auvik Network Management (ANM) has reduced my meantime to resolution by 80%, because while 20% is my hard work, Auvik helps me with the remaining 80%. I go to Auvik to see the latency on the bandwidth and find the resolution at the same time, whether I need to call the ISP or go into the switch side or router side; it is very helpful.

Auvik Network Management (ANM) has helped reduce business disruptions related to network issues. Having everything on the same screen reduces time and clarifies any doubts from customers, such as facing latency or jitter; when a customer reports that their laptop is not working properly, I can quickly check Auvik for latency, bandwidth, uptime, and downtime without needing to open any other software or tabs.

While I do not see any significant areas in Auvik Network Management (ANM) needing improvement, one suggestion would be to make the SSH part easier or simplified. Currently, we have to go through a detailed process to add switches or routers for console access, which involves providing IP addresses and certificates; shortening this process can enhance the user experience.

I have been using Auvik Network Management (ANM) for almost more than one year.

Since implementing Auvik Network Management (ANM), I have seen improvements, especially from the initial phase where I found some difficulties, such as slower speed. After some time, I saw that Auvik works really fast compared to my initial experiences, and I do not see any lack of performance or slowness in Auvik now.

It is easy to look into any network devices from the dashboard in Auvik Network Management (ANM), so I do not find any difficulty. I have not faced any issues in searching for network devices over the last one-plus years.

I would rate the stability of Auvik Network Management (ANM) a perfect 10 because I have never found any problems.

Regarding scalability, I would also give Auvik Network Management (ANM) a 10; I have not experienced any slowness, and if there is maintenance, we receive notice three days in advance to manage our work accordingly.

I rate the technical support from Auvik Network Management (ANM) a 10 since the only time I needed support was when I lost my phone regarding the MFA or token system, and they assisted me in real-time, responding to my email instantly.

Positive

Real-time performance insights from Auvik Network Management (ANM) are very important for our business, as I serve the United Vet Care customer, which is an animal hospital. I do not face any difficulty using Auvik regarding speed, performance, and search results; the only search requirements are by device name or device IP address, which I personally use.

While I do not see any significant areas in Auvik Network Management (ANM) needing improvement, one suggestion would be to make the SSH part easier or simplified. Currently, we have to go through a detailed process to add switches or routers for console access, which involves providing IP addresses and certificates; shortening this process can enhance the user experience.

Since implementing Auvik Network Management (ANM), I have seen improvements, especially from the initial phase where I found some difficulties, such as slower speed. After some time, I saw that Auvik works really fast compared to my initial experiences, and I do not see any lack of performance or slowness in Auvik now.

I definitely recommend Auvik Network Management (ANM) to other users, as I became a certified user after my first experience, and while I am unsure about the pricing, it is user-friendly, affordable, and saves time.

My recommendation is to simplify processes with switches and implementations; otherwise, the current situation is acceptable.

I am an individual contributor, helping customers on behalf of my company by managing the networking part for United Vet Care. I rate this product an overall 10 out of 10.

We are a medium-sized school district with 16 separate buildings. We monitor our entire switch, camera, access point, and server infrastructure with Auvik Network Management (ANM), as well as the HVAC devices that control HVAC and related systems.

The feature I find most valuable in Auvik Network Management (ANM) is the rapid alerting system for when systems go up and down. The bandwidth monitoring is valuable, so I can see how the network is performing at the internet level. I can see which applications are going out and the style of applications, whether it be updates or web browsing, so I can keep a general pulse as to how the network is being used. 

Additionally, it makes it significantly easier to do device management in terms of knowing what devices and printers generally get plugged into the network on a regular basis, enabling me to monitor inventory as well.

The dashboard of Auvik Network Management (ANM) is very easy to use and intuitive. However, it gets somewhat convoluted if you start breaking things up into different departments and sections, but that is understandable with the way it is written.

I wish their bandwidth monitoring were more real-time than it currently is. I also wish it is easier to manage ping-only devices, and they are able to get more information for the MIBs of these devices so that I do not have just a generic device IP address.

We do use the network map at a very high level. I have one caveat with that, which is that sometimes it does not automatically clear alerts when alerts go away, but other than that, it is great for a 1,000-ft view of what is happening in the town.

We have been using Auvik Network Management (ANM) for three years.

I have contacted their technical support or customer support a couple of times in the beginning when I had to work some things out, but I have not needed to since then.

I would give the support a score of nine out of ten. 

Positive

We decided to switch from SolarWinds to Auvik Network Management (ANM) not only for the cost difference between the two but also because Auvik Network Management (ANM) is hosted and not internal. We were not subject to the SolarWinds massive breach that happened in 2017.

The initial deployment of Auvik Network Management (ANM) was very easy. Once the agents were installed, and as long as I kept them to very limited device searching, meaning I did not allow them to search the whole subnet but kept them laser-focused on the sections of the subnet that had devices, it was great.

The pricing for Auvik Network Management (ANM) is great; it is comparable to other solutions, and for what it does, it actually provides more value for the money than some of the other major competitors.

Overall, I rate Auvik Network Management (ANM) a nine out of ten. It does not have every feature that I would want, but it is very good.

We use Auvik Network Management (ANM) exactly how it's intended to be used. It's a monitoring service that looks over devices that communicate with the network through that one protocol. I can't remember it off the top of my head, but it utilizes whatever that network protocol is just to check in on devices and make sure they're communicating and responding. We used it to watch uptime on firewalls, switches, and other critical devices, all from one place, which would be the Auvik Network Management (ANM) portal.

The feature that I appreciate the most about Auvik Network Management (ANM) is the network map that it provides. I think that's really great. But you have to make sure the product is properly set up and is also properly taken care of. It's a baby. You have to take good care of it; otherwise, it becomes outdated quickly and becomes a little bit less useful. 

Most importantly, I would say the best thing it did was just provide alerts when something goes down. When a firewall goes down, I work at an MSP. Being able to call a customer and say, 'Hey, you guys are down. We're working on it," before they even put in a ticket, really impresses them. That's one of the main benefits that I found to be great about it.

Auvik Network Management (ANM) has helped me decrease my mean time to resolution. If you can identify that the network is down before a customer even calls in, you're already working on that ticket, and you're already getting to the bottom of the issue.

It gets cluttered depending on how your sites are organized with Auvik Network Management (ANM), and if you have a ton of sites or if you set up your sites in different ways. 

The documentation goes over it rather extensively. Multi-location versus single-location Auvik Network Management (ANM) maps, how they're laid out, are a little bit different. If you're an MSP and each of your sites is actually multiple locations under each site, because that's just how it has to be organized with how an MSP manages their Auvik Network Management (ANM) portal. It can be rather cluttered if we've worked with so many banks that had so many branches. That map gets huge, and there's a lot of information on there. But for single-site locations, it's really simple.

You have to read the documentation to use the interface of Auvik Network Management (ANM). The interface is not inherently straightforward. I remember as a technician, and I've always worked with IT all my life; it's been a real passion of mine. I can get a hang of a lot of interfaces really quickly. I'd say I probably do better than your average user. But Auvik Network Management (ANM) was actually exceptionally difficult for not only me but my fellow technicians, who also had some good experience in the field.

The interface with the dashboards underneath the map and searching for things on the map can be rather strange for a new technician. I can't explain why; it just feels natural. There are probably people who are much more experienced with UI development who would give you a better answer. As a technician, I've trained many other technicians in my department, and Auvik Network Management (ANM) was definitely one of those things where they couldn't really just learn it on their own.

Its integration with IT Glue is absolute garbage. I would never recommend it to anybody who utilizes IT Glue. Mostly because you cannot manipulate the types that it documents items under. I was properly traumatized with documentation systems. I was the documentation specialist my last year working there. IT Glue was my baby. The problem with Auvik Network Management (ANM) is that it would create all these new configuration types in IT Glue, cluttering my configuration type list. When you have about fifteen or twenty configuration types for technicians to click through, that's really simple, and it promotes really healthy documentation. But if you have about a hundred different types to click through, it's overwhelming for the technician and discourages them from documentation. Auvik Network Management (ANM) actively discourages those technicians.

When you get to those larger maps, those larger network maps, that's when Auvik Network Management (ANM) really chugs in the web browser because it's populating a lot of nodes there. But otherwise, with smaller maps, it's fine.

With how the sites are laid out, Auvik Network Management (ANM) is a very scalable product to deploy to many locations. However, you must make sure that you properly read that documentation and plan for that scalability. It just doesn't fall into your lap.

Having one or two technicians, depending on how big the MSP is and how many environments you are working with, at least one technician involved with any kind of installation who is an Auvik Network Management (ANM) expert is critical for ensuring the longevity and healthiness of each Auvik Collector environment. It's similar to IT Glue.

Auvik Network Management's job is to generate support tickets. The automated alerts help by opening a ticket before a customer opens a ticket. If the network goes down, Auvik Network Management (ANM) opens a ticket, and then we begin working on it. At the end of the day, a ticket's going to get opened. So I can't say for sure if it reduces the number of tickets that come in.

Network health is vague. It tells you what's up and down. Most of the time, that's what truly matters, whether something is up or down. If a network goes down, I'm on the front lines. I'm there to see what's going on, just so I can assess the situation. Then, if I need to escalate, I can. As a technician who's just seeing if things are up or down, Auvik Network Management (ANM) does an amazing job at that. 

However, as a networking technician who might be trying to troubleshoot slow Internet speed or a bottleneck in the network, I'm not too sure if Auvik Network Management (ANM) does a good job at that.

A network goes down for a variety of reasons, and Auvik Network Management (ANM) doesn't inherently spot if a server is having trouble. It does have the ability to spot any troubles on a server. Typically, we have a direct setup with HPE to indicate whether there is a failure or an imminent failure on a server. Auvik Network Management (ANM) does have the capability to do that, but we didn't use it for that. However, I can see that it can prevent issues or disruptions by spotting potential issues with servers.

I would give Auvik Network Management (ANM) a solid seven out of ten.

We used Auvik Network Management (ANM) for network monitoring, packet pushing for updates as well as troubleshooting and backups.

Auvik Network Management (ANM) provides a real-time image of the network and a good breakdown as to what's connected to what, and how the information is being transferred between each item or device on that network. 

Automated documentation is very good for reporting changes or network issues that may have occurred or even allowing for proper backups and situational awareness. It's quite intuitive on that aspect. Some network monitoring software don't actually keep a record or have that documentation to preview, and Auvik does, which is very useful.

In terms of visibility, there is a limited view, but that's only because other software have more integrated accesses. Auvik does quite a lot for itself.

Auvik Network Management (ANM) has decreased a whole lot of time and allotment because of how useful it is and the automated features.

Auvik Network Management (ANM) is really good for monitoring network issues and troubleshooting. When it comes to troubleshooting, Auvik is quite easy. It's very nice, and it does tell us exactly where the issue is, and we can follow the trail back to wherever it may or whatever device may be causing the issue. It's great when it comes to doing that.

Auvik Network Management (ANM) has a pretty good impact on reducing network related issues, and it's quite fundamental for most IT companies if they're trying to set up multiple different locations or assets.

Automated alerts from Auvik Network Management (ANM) were very useful when it came to limiting support tickets because it provided enough information that we could review in a few seconds any issues that may have occurred and provided fairly documented information and reports. It made our job much easier on a good percentage of the tasks compared to other software that we also ran side by side.

A lot of the automated features and reporting of Auvik Network Management (ANM) made things a whole lot easier. We were able to monitor things a little bit more in detail. We weren't looking around for what happened or what's going on there. It was quite great in that aspect.

We could see its benefits pretty quickly. It didn't take very long to pick it up. It is automated.

One of the features we appreciated the most about Auvik Network Management (ANM) was the auto mapping of the networks and quick and easy installation. It was very informative and allowed us to view things such as when networks and information were becoming bottlenecked by other resources. It was very useful for alternative aspects, such as monitoring a network whenever it went down or came back up, and it allowed us to have a really good user interface. 

The user interface of Auvik Network Management (ANM) is quite intuitive. It was very detailed. Generally, it was very user-friendly. 

The network map can become quite cramped if there are too many devices connected to one access port at the same time. It may become a little bit harder because of how compiled it would be. However, a lot of the businesses we worked with had already very structured devices and setups, so we didn't have as much congestion. I could see how that would be an issue.

They can implement a more collective network mapping to help reduce any congestive features. When it came down to many of the companies we worked with, their networks were already pre-structured, so we didn't have as much congestion. Given the fact that I could see how that would be an issue, maybe there would be a better way they could collapse or compile the network mapping issues.

I used Auvik Network Management (ANM) for approximately 2 years in my earlier company.

There was a time that I did see a little bit of instability but that was mostly regarding electrical interferences in specific areas due to weather concerns. Auvik's automated reporting system also details interferences or any lagging other than outside interference from electrical sources. I never saw Auvik itself have any glitching or issues within the software.

Surprisingly, I have not had to contact the technical support of Auvik Network Management (ANM), which is awesome.

Neutral

For network monitoring, we also used vSphere as an alternative to Auvik Network Management (ANM). Generally, that's more of a portal access or integrated access into software or into a device in comparison to a network outside view. It had similar aspects where we could see the device, the upkeep, and the network control and troubleshoot issues. However, it was much much easier to review the information from Auvik compared to going into vSphere. 

We had Bitdefender as another solution, but that's more of an antivirus software. It does have a little bit of network monitoring, but it was mostly defensive software rather than networking.

The deployment of an Auvik Network Management (ANM) device or deploying the software into a device is super easy. A lot of the setup is automated, so it was really great. It was fast to deploy, so it's great software. It was much better than most of the other things that I've had to deploy. 

Time required depends on the network. If it's a small network, it might take about 5 minutes. If it's a larger and more complex network with more setups, it might take about 15 to 30 minutes. 

As far as maintenance is concerned, we didn't have much to do with the maintenance of Auvik itself. However, we did do monitoring services, such as monitoring the networks to make sure that there were no issues with Auvik and the software itself. We never experienced any issues where we had to do any re-upkeep or re-installation.

We only need one person to deploy Auvik Network Management (ANM) or to deploy one of the Auvik Network Management (ANM) accesses.

I would rate Auvik Network Management (ANM) a solid nine out of ten. It is a very easy to use software. It's great. It's good for setting up and monitoring a network. It does have its limitations. It's not going to let you port into a device in case of an issue, but it will let you go ahead and troubleshoot, monitor, and review. It has great documentation and good upkeep. It doesn't have any lagging, and it's pretty solid software.

I use Auvik Network Management (ANM) when I go in to do a discovery for an environment. 

We are a technology partner with Auvik Network Management (ANM), so we use Auvik Network Management (ANM) and implement it for certain customers.

I use a number of tools. One is Network Detective, which does an actual scan of the network from a server perspective, users, etc. It doesn't do a very good job on the network gear, whereas Auvik Network Management (ANM) does an incredible job of inventorying, port-to-port management of anything that's in that environment from a network perspective. All six layers are covered under Auvik Network Management (ANM). It has become a pretty interesting tool for monitoring network traffic and network equipment. 

I have it now integrated with Halo, so if something blips on the network, it triggers an alert into Halo to have that looked at. I've been able to get the integration with Halo done; I called them, and they had it done two weeks later, fully integrated. Auvik Network Management (ANM) is there to protect your infrastructure network. It gives you three-dimensional drawings that are dynamic; when you change the cable from one port to another, it actually shows up on the drawing on the screen. Many companies are using Auvik Network Management (ANM) to monitor their network, using SentinelOne for the endpoint management, and if they're manufacturing, they might be looking at SAP or Odoo. I'm just learning Odoo right now. We're looking at the same as why we're replacing ServiceNow with Halo; we're looking at replacing SAP with Odoo for organizations that just can't afford to keep up.

I've not used the automated documentation capabilities of Auvik Network Management (ANM). I don't pull the reports per se because I feed everything back to Halo. Auvik Network Management (ANM) would be primarily used by an MSP, and they'd be using that for their clients and then billing the client so much per endpoint. I use it because I want to get a really good visual of the network. Almost every single investigation that I do, assessment, I use three or four different tools, including Auvik Network Management (ANM). Network visibility is obviously important to me because I need to know what the age of the firewall is, the switches, are they underpowered, are they under warranty, and is there a support contract in place. Because if you have a firewall that's not being patched regularly, then you've got a huge security risk. 

The real-time performance insight is crucial, and Auvik Network Management (ANM) has significantly contributed to this by monitoring every single port on every single device. If someone attempts to hack into the network, they will likely target the firewall. The system will detect such attempts and send an alert. This allows you to shut down that specific port or access point. Additionally, it identifies open ports in the firewall that shouldn’t be accessible. I create a risk register report that consolidates information from various tools into a one-page summary. For example, if there is an attempt to breach the firewall from a location like Russia, it gets marked as a risk. I can then manage a ticket for it in Halo, and possibly make adjustments in Central. I also ensure that the workstation has the appropriate endpoint protection. Furthermore, I can compile a dashboard displaying all the tools on a single screen. Overall, I have found the support team to be very helpful, and they are based in Waterloo, Ontario.

Auvik Network Management (ANM) provides an extremely intuitive interface that supports ease of use. There is no learning curve per se. The only difficulty might be getting the actual agents on the hardware, but it out of the box will do configuration backup of a firewall, which is a really useful function. I've been following that company since there was a guy in Ottawa who sold his company to Cisco for 500 million, and he started Auvik Network Management (ANM).

Auvik Network Management (ANM) provides a network map along with its dashboard that gives me a real-time picture of my network. We know all the drivers need to be installed, what firmware needs to be running, what the traffic is, what the CPU usage is, and the firewall. The way that I've got it mapped out is if Auvik Network Management (ANM) detects that a piece of critical equipment is getting too much utilization, then it will trigger an alert. It's also great for network visibility, knowing what the age of the firewall is, the switches, if they are underpowered, under warranty, and if there's a support contract in place. Network traffic monitoring, three-dimensional drawings, real-time performance insights, and port-to-port management are particularly valuable.

The network map and dashboard of Auvik Network Management (ANM) are a little bit tricky at the beginning, so people aren't trying to just steal a copy. There are some tokens that have to go back and forth, and that's just so that you can't scan somebody's network easily. You have to have credentials to the firewall in order to properly manage it. Once it's done though, it's a breeze, with a very nice interface.

I've dealt with this product since it first came out, approximately 10 years ago.

I've primarily interacted with my sales representative, so I've never really needed to call tech support. They do offer a "white glove" service for new customers, where consultants help with full implementation, but I haven't had the need to contact tech support much.

Overall, I have good impressions of their service. The quality of customer support is a key reason I choose to use these tools. I only work with companies that provide excellent tech support and phone support. For instance, I recently started using another product called RoboShadow, which doesn't offer a phone number but allows me to reach them through Microsoft Teams anytime, and I'm okay with that. 

Positive

Auvik Network Management (ANM) pricing or licensing is about 2,500 per year for approximately 4,000 endpoints, which is quite reasonable.

I constantly analyze and monitor the market for the best tools available. I don't add anything to my toolset unless I've identified it as the best option. There might be some overlap among products, but Auvik doesn't perform the same functions as SentinelOne, and SentinelOne doesn't do what Halo does, nor does Halo replicate what Microsoft offers. Combining all that data into one logical report is critical for me. For example, one significant difference between SentinelOne and Microsoft is that Microsoft will never analyze the network or look for threats from devices that don’t have Microsoft software installed. That’s a considerable gap. On the other hand, SentinelOne can be installed on various devices, including Internet of Things (IoT) devices, which is an advantage. You could have a workstation in a remote location, like a construction site, that isn't connected to the internet, yet it's still protected. The SentinelOne agent runs in memory, continuously monitoring for malicious software installations based on the last policies applied, even without an internet connection. In contrast, Microsoft's products require a connection to their backend to function properly, meaning that Microsoft Defender won't be effective without that connection.

Additionally, SentinelOne can be installed on various platforms, including Linux, MacOS, and Android, and it even supports versions going back to Windows 7. This means you can still manage and protect devices in older environments effectively. SentinelOne does a great job of patch management, notifying you when software, like Google products, needs to be upgraded due to a lack of security support.

Auvik takes a different approach, allowing you to generate reports on every single device. It can indicate when the firmware needs upgrading and offers backup functionalities, such as saving the configuration of a firewall within the Auvik tool, which is something other tools may not provide. In summary, Auvik should be compared more to products like ConnectWise, Kaseya, and NinjaRMM, which focus on patch management and device reporting

Once you have it installed on your laptop, you simply run the application, which will bring you into a new environment. If needed, you can obtain the credentials for their firewalls and similar components. The scan will initiate, and the dashboard will begin to display information.

Managed Service Providers (MSPs) would use the application differently. They would deploy the Auvik collector, which remains on their customers' computers, creating a multi-tenant environment. I’m not an MSP anymore, but I’ve noticed that many MSPs are transitioning from products like ConnectWise to alternatives such as Auvik, SentinelOne, and Halo. In fact, I will begin training next week with a company that is currently implementing Halo as part of their PSA (Professional Services Automation) offering for managed services.

I would rate Auvik Network Management (ANM) a perfect 10 out of 10.

My main use case for Auvik Network Management (ANM) is typically monitoring our devices on the network to make sure everything's online, as well as monitoring logs getting sent from the devices to make sure they're all looking good.

Recently, Auvik Network Management (ANM) helped me catch a network issue when a network went down, and we were able to assess it before they even gave us a call, which allowed the downtime to be at a minimum, which would not have been the case before without Auvik Network Management (ANM). Because of Auvik Network Management (ANM), we were able to minimize the downtime for our customers and their businesses and allow things to keep going.

Right now, we're still in the process of setting everything up, but for the most part, everything is running smoothly.

In my opinion, the best feature Auvik Network Management (ANM) offers is the flowchart we get with monitoring our entire network that picks up all of our devices. It's much more streamlined and more user-friendly, making things much easier to see in the grand scheme of things, especially when I'm dealing with multiple devices. Being able to see where each one individually is in the flowchart is really nice.

Having that user-friendly overview absolutely impacts my daily work and troubleshooting process because we can also see what devices failed, which network failed, and why exactly it failed. We can find out what caused the failure as well. Overall, it makes it much easier when things fail.

The impact of Auvik Network Management (ANM) on my organization has been nothing but positive. The flowchart makes things much easier. Being able to get notifications of when something goes down before the customers even know is also really nice, or before they give us a call. This is because it minimizes downtime on their part and also makes it much easier to identify what caused the issue.

I have definitely seen specific outcomes with Auvik Network Management (ANM) in that it has caused us to be much faster at responding to incidents for our customers.

As of right now, I haven't run into any issues where I can see an improvement for Auvik Network Management (ANM). Everything has been running pretty smoothly, and any issues I have had have already been answered by customer service from Auvik Network Management (ANM).

I take off that one point for Auvik Network Management (ANM) due to the initial setup. When we started off, we were getting a bunch of notifications and a bunch of useless information, such as a printer being out of paper. That took a bit longer to figure out how to turn off that notification than it should have. We would've been better off not having that on by default and having to turn it on if we really wanted it in the settings.

I have been using Auvik Network Management (ANM) for about two to three months now.

Auvik Network Management (ANM) is stable.

Auvik Network Management (ANM) has huge scalability. I don't see any downsides, as we have the ability to scale a lot, especially with us being an MSP and getting more customers. We can definitely scale it by a lot.

My experience with customer support for Auvik Network Management (ANM) has been that they've been giving good answers.

Negative

I previously used Domotz before Auvik Network Management (ANM), as it wasn't giving us as much information as Auvik Network Management (ANM) was giving.

Auvik Network Management (ANM) is deployed in our organization as a public cloud solution.

My advice for others looking into using Auvik Network Management (ANM) is to make sure you look at the settings if you go with it or do a trial. There are some niche settings that you will have to turn off that could be annoying, especially if you manage multiple customers, such as the printer being out of paper or out of ink. That would be a pretty annoying one to have to deal with. I rate this product a nine out of ten.

My use case for Auvik Network Management (ANM) has been network management, as the company I was with at the time had a lot of networks and networks that they didn't even know existed. They hadn't had IT in 10 years, so we had to do a little bit of network management and I had to find all their switches, IPs, and things like that. 

Auvik Network Management (ANM) was an excellent tool for that. Being able to hone in on networks by just putting it on the DC server and sending out those pings really allowed me to build a network. I

appreciate the ability to log in to different switches with the click of a button, using the SNMP map and having that login information there, because it allows you to skip going through each IP individually and trying to log in manually.

The interface of Auvik Network Management (ANM) is by far the easiest to use. I've worked with ThousandEyes, I've worked with ELK, and Auvik Network Management (ANM) was the better option, easily. The interface is straight and dry, and I appreciate the fact that when I started using it, I got a chance to see that physical, visual mapping of all my switches and what they're connected to. The dashboard of Auvik Network Management (ANM) gives me full network visibility without needing other software; I didn't have too many problems with the dashboard overall, and it was quite good. 

The network visibility provided by Auvik Network Management (ANM) is very important for my company because we want to be able to detect and address issues efficiently. One thing that ThousandEyes has over Auvik Network Management (ANM) is that it can detect bottlenecks faster, identifying what causes network space to clutter. Auvik Network Management (ANM) does something similar, but not as in-depth as ThousandEyes.

I had thought about requesting an AI interface for Auvik Network Management (ANM), but I think they already have that now. The only issue I see is that the pricing was a bit much for our needs; if they could break it down into specific pricing points to be more affordable for larger companies, that would help, as getting that through the budget team was challenging.

I have been using Auvik Network Management (ANM) for about a year and a half in my career.

I haven't seen any problems with stability using Auvik Network Management (ANM), such as lagging, crashing, or downtime.

The scalability of Auvik Network Management (ANM) is excellent, rating at the highest level possible.

I did have to contact customer support for Auvik Network Management (ANM), and it was difficult to try to get in touch with the sales representatives. They have a general number along with personal numbers that some of them call from. One representative, Josh, was really good and fantastic; I just didn't have his number. I had to call regular support, which was challenging to get to the specific representative I wanted. However, when I did reach him, he was great.

The deployment process and installation of Auvik Network Management (ANM) were great. The fact that they walk you through a demo on how to set it up was amazing. It was straightforward; you just install it on your DC server, and it sends out all the pings to different servers or switches and routers to gather information. As long as you have the correct login, you're good.

When comparing Auvik Network Management (ANM) and ThousandEyes, I prefer Auvik Network Management (ANM) because I prefer the interface. The interface is easier to understand and use—there aren't many extra tidbits to go through. You can just get straight to the data, click on a device, and configure it if needed. I found ThousandEyes more difficult to use.

I was managing one plant on the East Coast with Auvik Network Management (ANM) and I managed to possibly get one in another state, without any significant issues. It can be cluttered if you manage around 700 sites, but for smaller scale, it works perfectly. 

It took me about a day to fully understand how to use Auvik Network Management (ANM), so the learning curve was quite manageable. 

For maintenance as an end user, there are no updates required on their end, but it does inform me when I need to update and configure policies on switches and routers. I actually had to do that on a firewall as well. 

I would rate Auvik Network Management (ANM) overall as 20 out of 10.