Auvik Network Management (ANM) Reviews

I sell Auvik Network Management (ANM) rather than use it directly. My main use case for Auvik Network Management (ANM) is mostly for demoing to clients.

I usually partner with Auvik and the reps over there, who are excellent. I typically get my customers in front of them to help identify pain points and see how the demo works and to determine if Auvik Network Management (ANM) is the correct solution for them, which it invariably is.

In my opinion, the best features Auvik Network Management (ANM) offers are total solution and one pane of glass.

Clients appreciate the fact that they don't have to use multiple tools to get all these different projects to become a little bit more automated. Auvik Network Management (ANM) has positively impacted my organization and my customers as a customer was spending way too much time using other products and this has allowed them to automate and to condense time and need with regards to the requests.

I couldn't say how Auvik Network Management (ANM) can be improved, as I think it's an excellent product. I haven't received any feedback from clients during demos that would suggest areas for improvement.

I have been working in my current field for 20 years.

Auvik Network Management (ANM) is stable.

Auvik Network Management (ANM) has excellent scalability.

Auvik Network Management (ANM) customer support is excellent. I would rate the customer support on a scale of one to ten a nine.

My customers previously used SolarWinds because SolarWinds is an incredibly difficult product to use.

My customers have not seen a return on investment, and I don't have any relevant metrics, such as time saved or money saved.

My experience with pricing, setup cost, and licensing for Auvik Network Management (ANM) is excellent.

Before choosing Auvik Network Management (ANM), my customers looked at Paessler.

I would rate Auvik Network Management (ANM) a nine on a scale of one to ten. I rate it a nine because nothing's perfect and everything can always be made better.

Auvik Network Management (ANM) provides an intuitive interface that supports ease of use, but I don't have details to provide on how this ease of use affects troubleshooting network issues for my customers.

Auvik Network Management (ANM) has helped my customers troubleshoot network issues proactively, but examples are hard to come by when somebody refers to proactiveness.

It is easy for my customers to utilize the automated documentation capabilities of Auvik Network Management (ANM), and I'd rate it nine out of ten.

Auvik Network Management (ANM) has helped to decrease my customer's mean time to resolution, but it is not calculable. The questions about the impact Auvik Network Management (ANM) has had on reducing business disruptions related to network issues for my customers are redundant.

The advice I would give to others looking into using Auvik Network Management (ANM) is to take a look, try it, do a proof of concept, and you'll find that you like it. I found this interview a little bit too redundant, and I think that could be changed for the future.

My overall review rating for Auvik Network Management (ANM) is nine out of ten.

My main use case for Auvik Network Management (ANM) is typically monitoring our devices on the network to make sure everything's online, as well as monitoring logs getting sent from the devices to make sure they're all looking good.

Recently, Auvik Network Management (ANM) helped me catch a network issue when a network went down, and we were able to assess it before they even gave us a call, which allowed the downtime to be at a minimum, which would not have been the case before without Auvik Network Management (ANM). Because of Auvik Network Management (ANM), we were able to minimize the downtime for our customers and their businesses and allow things to keep going.

Right now, we're still in the process of setting everything up, but for the most part, everything is running smoothly.

In my opinion, the best feature Auvik Network Management (ANM) offers is the flowchart we get with monitoring our entire network that picks up all of our devices. It's much more streamlined and more user-friendly, making things much easier to see in the grand scheme of things, especially when I'm dealing with multiple devices. Being able to see where each one individually is in the flowchart is really nice.

Having that user-friendly overview absolutely impacts my daily work and troubleshooting process because we can also see what devices failed, which network failed, and why exactly it failed. We can find out what caused the failure as well. Overall, it makes it much easier when things fail.

The impact of Auvik Network Management (ANM) on my organization has been nothing but positive. The flowchart makes things much easier. Being able to get notifications of when something goes down before the customers even know is also really nice, or before they give us a call. This is because it minimizes downtime on their part and also makes it much easier to identify what caused the issue.

I have definitely seen specific outcomes with Auvik Network Management (ANM) in that it has caused us to be much faster at responding to incidents for our customers.

As of right now, I haven't run into any issues where I can see an improvement for Auvik Network Management (ANM). Everything has been running pretty smoothly, and any issues I have had have already been answered by customer service from Auvik Network Management (ANM).

I take off that one point for Auvik Network Management (ANM) due to the initial setup. When we started off, we were getting a bunch of notifications and a bunch of useless information, such as a printer being out of paper. That took a bit longer to figure out how to turn off that notification than it should have. We would've been better off not having that on by default and having to turn it on if we really wanted it in the settings.

I have been using Auvik Network Management (ANM) for about two to three months now.

Auvik Network Management (ANM) is stable.

Auvik Network Management (ANM) has huge scalability. I don't see any downsides, as we have the ability to scale a lot, especially with us being an MSP and getting more customers. We can definitely scale it by a lot.

My experience with customer support for Auvik Network Management (ANM) has been that they've been giving good answers.

Negative

I previously used Domotz before Auvik Network Management (ANM), as it wasn't giving us as much information as Auvik Network Management (ANM) was giving.

Auvik Network Management (ANM) is deployed in our organization as a public cloud solution.

My advice for others looking into using Auvik Network Management (ANM) is to make sure you look at the settings if you go with it or do a trial. There are some niche settings that you will have to turn off that could be annoying, especially if you manage multiple customers, such as the printer being out of paper or out of ink. That would be a pretty annoying one to have to deal with. I rate this product a nine out of ten.

My use case for Auvik Network Management is that my company manages a lot of network devices along with Windows servers, and it's a tool that, when we integrate it with Windows Server by configuring the SNMP protocol, automatically gives us full network topology. It shows how every device connects and traffic flows in real time, providing us with a centralized dashboard for every device.

We have integrated Auvik Network Management with PRTG and our ServiceNow ticketing tool through API. It automatically creates notifications and sends them to Teams and our ticketing tool. It saves a lot of time. It saved 40% to 50% of our time.

Auvik Network Management's network map, together with the dashboard, gives me a real-time picture of my network. It allows me to see the inventory under all sites and devices. My company has 55 sites. Whenever I want to go to a site, I can navigate the network path, and it provides me with the topology directly from source to destination. It shows all events, such as downtime or critical warnings, in an easy-to-use manner. It provides information about device interfaces, device bandwidth, latency, etc. I just need to click to view more detailed information.

I have never found a scenario where Auvik Network Management did not allow me to find my site or any device. I can use global search to find my device or site and get the information easily. However, proper configuration within Auvik is critical for accurate reporting, covering all interfaces and their utilization.

Using the automated documentation capabilities of Auvik Network Management is very easy. Over the last year, I have been continuously exploring this, finding that the API integration with our other platforms is straightforward, as it just requires configuration on both ends for proper communication. I didn't find any issue so far. It has been awesome.

The network map dashboard of Auvik Network Management gives me full visibility into my network, making it easy to troubleshoot issues with inbuilt tools such as traceroute, ping, and SNMP. It helps diagnose problems quickly without having to type commands manually.

Real-time performance insights from Auvik Network Management are very critical for my organization as we currently manage 55 sites with over 2,000 devices, and we need to keep track of numerous services such as Active Directory, DNS, and many protocols, so Auvik is essential as it consolidates everything on one dashboard. 

Auvik Network Management has decreased our mean time to resolution by 40% to 50%. It allows us to see traffic flow in real time without needing to guess. I can just log into the Auvik dashboard and quickly get results.

Auvik Network Management helps my organization troubleshoot network issues proactively by providing alerts and monitoring. Instead of waiting for user feedback, we receive alerts on issues such as high latency or device failures directly on the dashboard.

The impact of Auvik Network Management on reducing business disruptions related to network issues is significant. It reduces our downtime, improves security, and simplifies complex tasks into straightforward ones, making it the best tool for managing our complex network.

We have configured multiple notification channels. We get alerts through email or integrated platforms such as Teams, which helps streamline communication.

It makes it easy to collect information from various devices. We just need to configure the collector, IP addresses, and connections, and get approval from both ends. It creates a unique ID, and it can communicate with those devices. 

Whenever there is some downtime, for example, if one device is down, I can directly go to the dashboard and hover over that device. It gives me more details about when this device went off and its behavior. It reduces downtime while improving security. The automated process saves me a lot of time. I can ping or traceroute from the source to the destination.

Auvik Network Management is very easy to use. I have real-time network visibility, where all devices such as hubs, routers, firewalls, and servers are in one place for me to check.

For new users, the initial setup and customization of Auvik Network Management can be a bit complex, especially for those without sufficient experience in network or IT tools.

I have been using Auvik Network Management for approximately one year.

I haven't experienced any downtime. We have maintenance windows, but they notify us in advance.

In terms of stability, I would rate Auvik Network Management as a ten out of ten, as it does not experience jitter or other major issues.

I would rate the scalability of Auvik Network Management as a ten out of ten.

I would rate the technical support for Auvik Network Management as a nine out of ten.

Positive

It is not very easy. I did the deployment step by step. It's easy to configure and manage. We have a mixed deployment with both cloud and on-premises setups. 

It takes some time. We had different sites, so it took us two to three weeks.

My team had two to three people for deployment. We have about 24 users who work with the Auvik dashboard.

Auvik Network Management saves me 40% to 50% of our time.

Pricing for Auvik Network Management is genuine. I would categorize its pricing as good.

It is very nice. There are other solutions, but I find Auvik Network Management very nice. The graphical dashboard gives real-time, centralized data. I can see every device connection or traffic flow in real time. It's a very nice and easy-to-use platform. Other tools have other issues. Some of the tools don't diagnose in such a way. Auvik's centralized dashboard gives us all the information in one place.

I would definitely recommend Auvik Network Management to other users because it's a very handy, easy-to-use tool with a centralized dashboard that allows for seamless troubleshooting across various environments.

There is a centralized dashboard for troubleshooting or working seamlessly across cloud, hybrid, or on-premises environments. The security and compliance are also very good. PRTG is also a very nice tool. These two tools are very good to use in a big company environment.

Overall, I would rate Auvik Network Management a nine out of ten.

We provide student accommodation, and what we use it for on a daily basis is monitoring the 36 sites for close to 18,000 students. We've got VPNs running to all of those sites. We need the VPNs, and there are biometric and CCTVs along with the access points. 

Auvik Network Management (ANM) is fantastic because we can monitor all the way down to the port level and the switches. It helps to know where the problems are. It picks up network anomalies and misconfiguration; for instance, if an access point isn't working. We had one site where 19 access points were down, and they were in the same area, so we knew it was a switch. It just pinpointed which switch it was. In Auvik Network Management, we can put in one of those access point names, and it shows exactly which switch it's connected to, so we can go directly to it, power cycle it, and solve the problem a lot quicker.

The network map in Auvik Network Management provides a real-time picture of our network, site-by-site. It's something that they've been working on for quite some time now, which keeps evolving. In our case, where we try to look at all 36 sites, sometimes there can be a lot of noise. The global map is too noisy at times, whereas if you're on the site itself, the map is great. The near real-time updates are spot-on.

Utilizing the automated documentation capabilities in Auvik Network Management is super easy for my team. However, it's not a feature we use frequently for documentation. I'm generally the one who would use it. For example, at the moment, we are busy with an audit, and I've extracted a lot of information using automated documentation.

For us, the network map in Auvik Network Management provides full network visibility. For the auditors, that's too much noise. They don't typically want to see all the endpoint devices, such as phones, laptops, and workstations. They would just prefer to see the core network, so we have to filter out a lot of that to provide that information.

Real-time performance insight is very important for my company since the students are quite demanding, and you can't really wait for 30 minutes to get a refresh to start troubleshooting. The near real-time updates are super important to get quicker resolution times.

Auvik Network Management has absolutely helped us decrease the mean time to resolution. Regarding the problem that we had with the access points, where they were all down, we could have gone to each switch to see if there was a problem. But the fact that we could go onto Auvik Network Management, see where one of those APs is connected, allowed us to pinpoint the switch straight away and go directly to it. It's exponentially less time spent on resolution.

For troubleshooting network issues more proactively, the information notifications from Auvik Network Management help significantly. They notify you about possible configuration misconfigurations, and you can check what they're suggesting. It acts almost as proactive remediation because it has not caused an issue on the network. Generally, when you make the suggested changes, that typically improves the overall network speed or solves any intermittent issues that were possibly due to misconfiguration.

The automated alerts in Auvik Network Management influence our ability to minimize support tickets. We use a service desk, so if we get multiple alerts for a site, we know it's down, allowing us to publish an announcement on the service desk about the site being down. Any calls from the students about Wi-Fi not being down can be bucketed together, turning what could be 900 individual tickets into one ticket for a site instead.

Automated processes in Auvik Network Management definitely contribute to saving time. With the integration, we have webhooks going into Teams, so automated notifications come through about different alerts. If it's a severity one, they come to me and my two ICs, while junior and mid-level techs get the day-to-day ones in the Teams channel. Instead of going into Auvik Network Management, they receive notifications on their mobiles, which saves time, as they can directly address the issue without logging into the platform.

What I find most valuable about Auvik Network Management is the statistics it provides over the months, which are valuable to consumers. I use reporting every month for reporting to the institutions, so for me, that's the most beneficial. The day-to-day stuff is also super helpful, but for my position, the reporting is what's critical.

I find the interface of Auvik Network Management dead easy. We've had new technical staff start, and we've given them access almost immediately. Obviously, not read and write access, but we've given them read access, and they found their way on the platform relatively quickly. It does get more technical when trying to set up trafficking stats, but there is general ease of use and simplicity.

The global dashboard needs work, and I'm not the only one saying this. The current dashboard shows a map of the country and all the sites, but many of our sites are in one city, resulting in 17 sites all having those pin drops sitting on top of each other. That view needs to be looked at in my mind. They could possibly spread it out or allow editing so that you don't have all the pin drops on top of each other. The global map can also show only medium, critical, or high alerts rather than details. For instance, if a printer's toner has run out, it is not critical. Our call center relies on that information, but with all the alerts overwhelming them, it's challenging.

They have a forum where users can place their suggestions for desired features. One item in development is how different VLANs are displayed on the network, with not just these orphan devices but also different colors for different VLANs. That's the one thing that I find is missing at the moment with the network view.

I have been using Auvik Network Management since 2022.

I have contacted the technical support or customer support for Auvik Network Management. The challenging part there is the timeline; they supposedly have a longer support timeframe now. There are different people in different time zones, but there still seems to be a wait. I usually start around 5 a.m., so I catch some of the representatives from the US; it sometimes works, but often includes an 8-hour delay when we have a problem. Even though they've extended the contact support hours, I still experience some delays.

Neutral

The previous company I worked with used SolarWinds Orion, which I believe has a different name now. The cost of it is exponentially more than Auvik. It's a great platform. It has a lot of potential. However, for what we need, Auvik Network Management is perfect, especially at the cost.

It was super easy. It took us a day and a half to fully deploy Auvik Network Management. It was really quick—there were fine-grained details that took longer, but to get all the sites recognizing it, it took us a day and a half, and it was up. We had used it through the service provider in the past, so we were aware of the platform.

Auvik Network Management does require some maintenance on our end.

Sometimes devices don't get deleted when they've been offline for quite some time, or we make a certain change. We changed the firewall at one of our sites from a CheckPoint 1800 to a CheckPoint 2000. It still has some of the configuration from the previous one. We have had to delete the actual firewall and let it rediscover, but every now and again, there's a mismatch in the data. It seems that it is keeping that in the database somewhere that hasn't been overwritten or cleared properly. The associated information to a MAC address or a serial number is not cleared. That's something we'll need to clean up.

Auvik Network Management has definitely helped reduce business disruptions related to network issues. In the beginning, we were with a service provider, an MSP, that charged us three times the price of what Auvik charges us now, putting on such a huge markup. They charged us for support calls, which Auvik doesn't charge for. The service they were delivering wasn't effective, with lots of misconfigurations and real-time updates not happening properly. Now that we've been dealing directly with Auvik Network Management, the network is in a much better state. We are aware of VPNs that are going down, sites that are going down, or devices that are going down. We know that monitoring is correct because we've set it up properly the way we wanted it. 

Over the past year, a lot of work has been happening with the alerts and how we can fine-tune those. We can filter out a lot of the noise with the alert. For instance, if a site went down, we do not get alerts for each downlevel device. We get one for the primary device, and that's it. It will keep on repeating the info that you set on that. A lot of work has been done with the alerts. It's a lot more hands-on now. We are more aware of what's happening on each of our networks. There has been some fantastic work done.

I would rate Auvik Network Management a nine out of ten.

My main use case for Auvik Network Management (ANM) is primarily for network management and network monitoring, which represents the major requirement.

I configure Auvik Network Management (ANM) on all network equipment, including Cisco routers, switches, and Fortinet firewalls to monitor the ports and their usage, memory, and all system status, whether it is going up and down. Everything is monitored through Auvik Network Management (ANM).

The tool also provides visibility into how the network is connected, which is where Auvik Network Management (ANM) helps significantly. Additionally, the latest firmware and firmware upgradation cycle are monitored through Auvik Network Management (ANM).

Auvik Network Management (ANM) offers the main tool for monitoring network devices and alerting.

The inventory management and alerting feature of Auvik Network Management (ANM) stands out, where if any port, interface, or device goes down, an alert is sent, which brings us into action to mitigate the issue before users contact us about what is down.

Auvik Network Management (ANM) serves as a backbone for monitoring and proactive and reactive responses, which is faster than before. Previously, monitoring was lacking and proactive or reactive time was very delayed because timely alerts were not being received. Now, before a user contacts us, we know what is down and we are trying to mitigate the issue or we are in the process of mitigating the issue.

Auvik Network Management (ANM) saves time because it has a monitoring and alerting feature, which was required for time-saving, and it saves many ticket creations, therefore saving considerable time.

In Auvik Network Management (ANM), there is one problem observed. Devices need to be unmanaged and managed when changes are desired, rather than applying changes on the live system and getting them applied immediately once changed.

I have been using the solution for approximately six to eight months.

Auvik Network Management (ANM) is very stable and there have been no issues with Auvik Network Management (ANM) cloud-based tool at any time.

Auvik Network Management (ANM) is able to handle scalability as the network grows.

There have been one or two interactions with Auvik Network Management (ANM) support team, and those interactions went well.

Auvik Network Management (ANM) is not costly, but pricing is based on how many licenses are taken, and that can be improved.

Auvik Network Management (ANM) is a good product to choose because it has good options, is easy to adapt, and easy to integrate into the current network architecture. The overall review rating for this product is 8 out of 10.

My main use case for Auvik Network Management (ANM) is network monitoring. I will install a collector on our customer's network that monitors SNMP traffic and syslog to give us information about the current status of equipment or throughput issues. It allows us to monitor and troubleshoot and know about issues before the customer really even becomes aware of them sometimes.

Auvik Network Management (ANM) offers monitoring and alerting on potential issues as its best features. The ability to tune the alerts to receive only the ones I am interested in stands out to me.

Auvik Network Management (ANM) is very easy to set up and is quick to get set up and integrated.

Auvik Network Management (ANM) has positively impacted my organization by giving us one place to look to get a full picture of a customer's network environment without having to jump to multiple dashboards. I cannot give a specific number, but Auvik Network Management (ANM) is very helpful when we have newer technicians that do not know the individual dashboards for separate components, but they can go to Auvik Network Management (ANM) and see everything.

Auvik Network Management (ANM) could be improved with a little more proactive tuning of alerts. Right now, getting them tuned in is a manual process, so automating that a little more would be beneficial.

I have been using Auvik Network Management (ANM) for about eight months.

Auvik Network Management (ANM) is stable.

We have had no issues deploying Auvik Network Management (ANM) for any customer, regardless of size, that we have attempted, and we have used it for both small and some of our larger customers.

Auvik Network Management (ANM) customer support is very good, very responsive, and very helpful.

Positive

We did not use a solution previously.

Auvik Network Management (ANM) is very easy to set up and is quick to get set up and integrated.

We do not have a business relationship with this vendor other than being a customer.

We have not really been using Auvik Network Management (ANM) long enough to give a hard metric on return on investment.

Auvik Network Management (ANM) licensing is very simple, and I feel the pricing was appropriate to the service they provide.

We did not evaluate other options before choosing Auvik Network Management (ANM).

Auvik Network Management (ANM) helps me catch issues probably once or twice a month, but it also gives us valuable information when we are working with the customer to troubleshoot other issues. I have rated this review as a nine out of ten.

We use Auvik Network Management for notifications and tracking anything that might be going up and down on our network on a daily basis.

There are times when we inherit issues from whatever company we acquire, and deploying Auvik Network Management on a site and having it map everything that it can find and pull down all of the configuration is absolutely amazing for network discovery. It helps us get up to speed faster, though it doesn't necessarily reduce our time to resolution.

Auvik Network Management has definitely helped our organization troubleshoot network issues proactively. There've been times when it's notified us about networking issues, and we've been able to reach out and get things solved before complaints from customers.

We get notifications to be able to instantly take action on network issues and start turning around tickets.

Auvik Network Management definitely influences the ability to minimize support tickets. There are definitely ways it could be better, but it definitely helps.

We have 88 networks everywhere, from Massachusetts to Washington and down to Florida. We don't have a whole network. We have 88 small networks that we monitor with Auvik Network Management. Generally, we do get whole network visibility on individual monitors. From an overall perspective, to monitor all 88, there are times when it struggles, but most of the time, it's accurate.

It took us some time to see the benefits of Auvik Network Management. The business I'm in is mergers and acquisitions. We acquire individual offices that are geographically distant and separated, so we have to integrate approximately 88 networks. We had to do some of that integration before Auvik Network Management could be immediately useful for us. After we start that process for each site, it becomes useful depending on how long we're able to get the merger process going. It usually takes about 6 months, but after we get our hands on and start to work with the site, it's usually about a month before we start seeing any sort of benefit.

There's no single feature I prefer. Overall, it's just a good product. It is easy to use.

Most of the time, the network map works great. When it doesn't work, it can be frustrating. Sometimes the network map just doesn't want to update as quickly as it should, which can be frustrating, but that's usually during the setup process. Once you've got through that pain, it's almost 99.9% of the time perfect.

Most of the time, there's a performance issue before Auvik Network Management notices it. It's usually a user telling us about it, usually because of some sort of cascading effect. Auvik Network Management sometimes catches the issue, but sometimes it just doesn't. However, we don't really use it for performance monitoring because we don't have many items that need to be monitored from that perspective.

They're working on improving Auvik Network Management. I don't know if we've bought all the features. We were looking at the server monitoring capabilities, and that seems to be really up our alley. It would be helpful if it integrates more with Windows Server event logs and other types of logs. There are many times when we see logs, and it would be great if it could filter and match when items pop up in the logs, and allow us to create alerts. Currently, it only supports syslog and similar protocols, but we need different types of log monitoring.

I have been using Auvik Network Management for about three years. In June, it will be three years.

I'd put the stability at eight out of ten. There seem to be decent maintenance windows, and sometimes we have issues with the traffic insight features. They just randomly go down. Our US4 cluster has gone down a couple of times, but overall, it's not bad.

It seems to scale pretty well. We keep adding sites into Auvik Network Management, and it doesn't seem to affect performance or anything on our end. There is nothing that we've noticed.

I've contacted their technical support two or three times. The speed was pretty great, given that they weren't high-priority issues. Two or three times when I opened a request, probably within 4 hours, someone reached out, talked to me, and everything was resolved. It's pretty good. 

Positive

The initial deployment of Auvik Network Management was difficult the first couple of times. Once we figured it out, it was pretty easy. I can't blame Auvik Network Management for some issues because a lot of it is just Microsoft Windows. We have a heavy Windows environment. It uses WMI to discover devices and pull device information. If you don't have it configured, it doesn't work quite right. That means you have to figure out how to get WMI to work correctly, and that's a Microsoft problem, not really an Auvik Network Management problem. Their instructions are helpful. They don't quite go as far as we have taken it, but it's definitely helpful.

In terms of maintenance, we have to go back every once in a while and make sure the map is up to date with Auvik Network Management because we do a lot of network gear replacement. A lot of our maintenance is going back and just updating credentials. When we swap gear, we update credentials because whatever we've acquired usually has some poorly chosen passwords. It doesn't really require maintenance so much as keeping up with your gear.

We don't use the documentation capabilities of Auvik Network Management. That's the one feature that we have not engaged with too much because we also have IT Glue. We've got our ticketing system, so it would just be one more place to put documentation, and that makes everything kind of a mess. Technically, we generate the documentation just as Auvik Network Management would, but it's through the IT Glue interface. If we have the integration set up with IT Glue, their IT Glue will go out and pull down the configuration and information about the devices from Auvik Network Management and load it into IT Glue. We just centralized that documentation, so it doesn't make much sense to keep it inside Auvik Network Management.

I would rate Auvik Network Management a nine out of ten.

Our use cases for Auvik Network Management (ANM) are mostly for network monitoring and alerting purposes. It is primarily network-focused, such as switches, routers, firewalls, and not really end-user devices.

What I appreciate most about Auvik Network Management (ANM) is the alerting system. The alerting system is really accurate and on-the-spot, so there is no delay as it operates in real time. I can view all the connections and communications between switches and firewalls. Everything is real time when I view it, not from minutes ago. If we have an outage or issue with a switch, we receive the alert within a second without delays.

It is essential for my company to have real-time performance insight since we have experienced issues in the past where Auvik Network Management (ANM) did not alert us, and subsequently, a client from a site reached out informing us their whole site was down. We were trying to understand what was happening while using Auvik Network Management (ANM) and other options. We were relying heavily on Auvik Network Management (ANM). It is one of our network monitors. However, things did not work out as we thought. Real-time alerting is crucial since it relates to cybersecurity. If we do not have real-time alerting, we cannot monitor what is occurring in the backend. There is a saying that if you do not hear something, that is a good sign; otherwise, you get bad signs.

The interface is good yet could be improved. There are many elements that could be changed in the interface itself. There should be some sort of chart or alerting within the dashboard. In the overview section, these features are currently absent. When you get an alert, you must go to notifications, then within the device to identify the issue. It would be beneficial if everything was visible immediately upon logging in to the overview, such as machine performance and other metrics.

Regarding the network map and visibility, there are some issues. Many people have mentioned that the network map needs improvement, especially when handling numerous items. Currently, I have everything in place: printers, monitors, laptops, switches, and access points. However, I have three switches showing outside of the loop without explanation. This issue is persistent, not occasional. These switches appear disconnected in the corner, even though they are connected and online according to other platforms.

The presentation aspect needs significant improvement. We have government-related clients, and taking a screenshot of the current network mapping to send to them appears unprofessional. Although Auvik Network Management (ANM) provides network mapping, I still need to create my own network diagram to make it presentable for clients.

I have been using Auvik Network Management (ANM) for approximately a year and a half - maybe more.

I have not experienced any lagging or crashing with the system.

Regarding scalability, I cannot provide a complete assessment as we never exceeded approximately 1,000 endpoints. At that level, there was no lag, and the system operated smoothly.

I have not contacted their technical support or customer support as I usually resolve issues independently since it is a straightforward platform with numerous capabilities.

Neutral

Prior to this experience, I worked at Amazon where we developed our own tools internally. This is my first organization where we heavily rely on external source tools rather than developing our own.

I did not evaluate other solutions before choosing Auvik Network Management (ANM) as it was already implemented in my company before I started. The system was present yet unused as we were relying on other tools such as Ninja. Since we were paying for Auvik Network Management (ANM), I began mapping out the network infrastructure after joining. The response regarding Auvik Network Management (ANM) alerting has been positive, though feedback about the dashboard remains mixed. As long as it performs its alerting function effectively, it is doing a good job.

Auvik Network Management (ANM) does not require maintenance on my end.

I have explored alternative solutions such as Ninja. We onboarded Ninja due to previous issues with Auvik Network Management (ANM), and Ninja has performed exceptionally.

We're a customer and end-user.

Regarding gaining instant visibility into network health with Auvik Network Management (ANM), it is easy for experienced users. It may be challenging for newcomers. Once familiar with the dashboard and operations, it becomes easier to detect alerts, investigate issues, and implement fixes. I personally required training to understand how Auvik Network Management (ANM) works and how to navigate alerts.

I have not utilized the automated documentation capabilities. Auvik Network Management (ANM) does not help decrease mean time to resolution. 

I'd rate the solution six out of ten.

The main thing for us with Auvik Network Management is the alerts. We get alerted when there is a broadcast storm on a client's network or when there is a port mismatch. It is really valuable from an alert perspective.

We do not use the automated documentation capabilities of Auvik Network Management at the moment. Currently, we purely use it for alerts. If something happens on one of the switches, Auvik will generate an alert, and then that alert pipes into our support ticket system. That is the main thing we are using. We use other software for our documentation.

The biggest benefits of Auvik Network Management for me are not having to painstakingly draw network diagrams and getting the alerts. Being able to be alerted about port misconfigurations and similar issues is crucial. Often, when managing many clients as an MSP, these issues can fall through the cracks, but Auvik Network Management backs us up by informing us about port misconfigurations or incorrect VLANs.

Auvik Network Management absolutely gives us a real-time picture of our network, it is pretty good that way.

We used to draw all our network maps manually using programs such as Visio and draw.io. It is much better to have our network map be mapped by Auvik Network Management because we are able to have functionality with that mapping. It is not just an image of a network map. We can remote to switches.

The network map dashboard gives us pretty much full network visibility unless we specifically block something off on the network. We get pretty high-level visibility on everything from UPSs to switches to our routers and all the devices. It is very comprehensive. This full network visibility is very important. The majority of our clients are SLA or Service Level Agreement clients, so we have to monitor them monthly and catch any problems that happen on the network. Auvik Network Management definitely does the job of giving us early notice so that we can start addressing a problem sooner rather than later.

The importance of real-time performance insight varies from client to client. Some of our clients do not require absolutely perfect real-time monitoring. It is mainly useful for our infotainment clients that run 24 hours and provide entertainment services. For instance, we have one client in Toronto that operates 24 hours a day, and the real-time data helps us there. Another client we have is in Las Vegas, and they run a massive golf adventure spot. It is quite important that we know what is going on in the network there, especially at their peak times on Friday and Saturday nights. Auvik Network Management does a great job of keeping us informed and keeping us on track.

Auvik Network Management has definitely helped us decrease our mean time to resolution, especially when it comes to terminal remoting. We use Zoho RMM for our remote access to servers, but it sometimes does not work out so well, and the web remote sometimes does not start. We have had a couple of problems there, whereas with Auvik Network Management, if we are just looking for a command line interface to one of our switches, it is much faster, much more efficient, and we are able to make the change and get that resolution a lot quicker.

I absolutely love the command line capabilities of Auvik Network Management. I do not prefer nested GUI. I am a Linux guy, so the command line is great. It is also very reliable, and it always works. I have had a problem with Zoho RMM connecting to a server, but I have never had a problem with Auvik Network Management doing that. It is a bit more hardwired. With Zoho RMM, you are installing an agent on the device, and the agent sometimes fails, whereas Auvik Network Management uses SNMP setup and WMI setup, so it is a much more direct connection. It is a lot more reliable to run a command line to a switch. I've started using Zoho RMM less because of Auvik. I mainly use Zoho RMM to connect to client devices, such as client laptops and things like that, but when it comes to server management and switch management, I prefer to do it with Auvik.

Auvik Network Management has helped my organization troubleshoot network issues more proactively. We have had many cases, such as network setups installed by a third-party company that did not go according to plan. Auvik Network Management helped us get that accurate gauge. You can draw network diagrams, but you do not know for sure if that is exactly how the network is laid out, whereas Auvik Network Management gives you a clear, accurate picture. We've been able to find that a device is not in the right subnet or that a device is not connected properly to the right routes. We can then easily resolve that issue, configure those switches correctly, and put them on the right VLAN.

Auvik Network Management has helped us reduce business disruptions related to network issues. We have identified several broadcast storms using the alerts that we received from Auvik Network Management, and it has helped us implement spanning tree correctly in certain environments.

Regarding automated alerts, Auvik Network Management is not the noisiest platform. It focuses on more critical issues. We do get informational alerts, but there is often nothing we need to take action with them. We have workflows in our Autotask ticket system, so only critical issues appear in our ticket system from Auvik Network Management. Any informational issues don't clutter up the ticket system. We just pick those manually and on a weekly basis. We log in to Auvik, check those informational messages, and see if there's anything important. It is not the noisiest platform, which is a great thing because we have other platforms that are very noisy.

Being able to back up switch configurations through Auvik Network Management is an absolute necessity. It really helps us.

The interface of Auvik Network Management is pretty good. It is definitely a modern dashboard.

Auvik's network map is easy to use for someone who is experienced, but if someone is not too experienced with it, they might be overwhelmed, especially if they run a really big client network with hundreds of devices. At the same time, Auvik does a good job of nesting those devices. For example, a bunch of different servers will all be nested in one icon on the map, and when opened up, all those multiple servers can be seen. It might be a little bit confusing for a beginner, but for someone who knows what they are doing, it is great and well presented.

We have had Auvik Network Management before I joined the company; it has been around for about three years, maybe less. I joined the company in September last year, and it was already in place. It has been quite a while from what I understand.

I have never had any problems with the stability of Auvik Network Management. It runs pretty fast. A lot of platforms, especially when it comes to CRMs, CMSs, and ERPs, are still built on PHP and MySQL, which I feel is archaic now and slow to query, whereas many companies are going other routes these days, such as ReactJS, Angular, NextJS, MongoDB, and PostgreSQL. It seems to be a lot faster. I have been wondering if Auvik Network Management is built on modern web technology because it is pretty fast and queries things quickly.

Auvik Network Management absolutely has a lot of opportunities to scale.

We have contacted Auvik Network Management support a couple of times. One thing that is quite nice is that we do not have to contact them often because we very seldom have problems with Auvik Network Management. In the handful of past cases that we have contacted Auvik Network Management, it has mainly been billing queries and things like that, not technical problems or bugs.

I would give Auvik Network Management support a ten out of ten. They are really responsive. I deal with a lot of different vendors on a daily basis, and I can easily say that their support is very responsive compared to some of the other vendors that I need to communicate with. Some vendors can take 24 hours, which is acceptable, to a month to reply to us, whereas Auvik always responds on the same day. If we send something through, we usually get a response on the same day. Ralph, our Account Manager, is also great and very responsive.

Positive

I have not used any alternatives to Auvik Network Management. I have always been on the ISP side of things, and this is the first time I am working on the MSP side of things.

We used other monitoring tools when I worked as an ISP, but we were not managing people's networks, so this is the first time I have used a network management tool such as Auvik Network Management.

It was already deployed when I joined the organization. 

Learning how to use Auvik Network Management comes down to what your network knowledge is. If you are someone who has done CompTIA Network+ and things like that, and you have done certifications, it is very easy. I had no orientation or onboarding into Auvik Network Management from my internal team when I joined. I just went to town, got login credentials, logged in, and started to get to know the platform. Because it is so easily laid out and the modern UI is in place, it is very quick to get to grips with. On the other hand, if you are not skilled in networking and you are starting from scratch, it might be a little bit overwhelming at first because there are so many different options to choose from and menus. However, it all becomes simpler when you understand the core premise. Beginner users might need more documentation and hand-holding. If we get new junior technicians into the company, I suspect I will definitely be the new person to train them, but if you are skilled in networking, you can just log in and go.

I do not know anything about the pricing of Auvik Network Management. Our CEO handles all of that part of the business. I assume it is not crazy. I know it is on a per-switch basis or per-device basis, but I am not sure what the exact values are.

Any type of automation is great. We are currently only using automation for piping the alerts from Auvik into our ticket system. Any further automations would take a lot of pressure off the team. I once ran my own ISP, where many people were scared of automation, thinking it would replace them. What I kept trying to stress to them was that automation makes their jobs easier and gives them a better work-life balance. With my previous business, I got our automation overall in the company for all our processes to 86.7%, without firing a single person.

I would rate Auvik Network Management a ten out of ten. My job is very busy. I work more hours than I should in a day, and it has made my life much easier to the point that I think it's worth ten points.

The use case of my experience with Auvik Network Management (ANM) was an upgrade for my network monitoring tool and the management of the network. It served as an upgrade for my company network and monitoring.

I appreciate the automatization of the dashboard monitoring, the automatic mapping of the network, and the easy deployment of the service. The interactive dashboard of Auvik Network Management (ANM) makes the work more productive and functions automatically. It is easier to work with the dashboard of Auvik Network Management (ANM). It is a significant advantage of Auvik Network Management (ANM) monitoring. I appreciate the personalization of alerts for the network, such as discovering traffic and the software for traffic analyzation. Auvik makes it easier to work with the network and makes my team more productive.

It would be beneficial if Auvik Network Management (ANM) made it possible to change or manipulate the interface, specifically the network interface of desktop devices.

I have less than a year of experience with Auvik Network Management (ANM), just a few weeks.

They have very good support for any trouble that I could have.

Positive

SolarWinds is provided to us from another provider's network service, a third party. The third party did not give us good SolarWinds service monitoring. We searched for a similar service and found Auvik Network Management (ANM), and after reviewing all their software and systems, we considered Auvik Network Management (ANM) to be much better than SolarWinds. However, the problem might be from the third party and not from SolarWinds. We are using SolarWinds for the moment but are considering Auvik Network Management (ANM) for a change. Because a third party gave us the SolarWinds monitoring, we cannot configure or maintain the service. We can only see the dashboard without any other options. I have used SolarWinds for five or six years.

The service is a bit expensive, but they can negotiate with us to make a better price for us.

Auvik Network Management (ANM) is not implemented in my company for now, but we had a demo. We do not have much experience with Auvik Network Management (ANM), but our first impression was very good. It is pretty easy to use the mapping tools. Everything is automatic, which is very comfortable for the work experience. I rate Auvik Network Management (ANM) eight out of ten.