Engineer at University of California, Irvine
Real User
Makes it easy to track all our devices and find problems
Pros and Cons
  • "The topology map is good. It shows each device and whether it has a safe connection, how long it has been connected, and its activities. That's really helpful. Knowing the map helps our efficiency."
  • "Their system is a little difficult because it shows a lot of LANs and it's a little difficult to find each device. In our system, we have over 20 devices showing and it really takes a long time when I want to find a particular device. If it's easier to use, it will improve work efficiency."

What is our primary use case?

I use it to monitor all the activities in our office, including printers and the internet. It gives notifications for each device.

How has it helped my organization?

As a single, integrated platform, it's easy to track all the devices in the office. That decreases the time it takes for people to work together to find a problem. In some ways, it improves efficiency. 

It keeps our internet safe and helps us to protect our data.

What is most valuable?

The monitoring is really good. It tells us when a printer is out of ink or paper, so we don't need to check it and can deal with the device as soon as possible. It also monitors the internet so that we know whether there is a virus or it is safe. It also backs up our files, which is good.

The topology map is good. It shows each device and whether it has a safe connection, how long it has been connected, and its activities. That's really helpful. Knowing the map helps our efficiency.

It also breaks down priorities, giving us much more time and space for priority jobs. Each day, Auvik saves us at least one to two hours.

What needs improvement?

Their system is a little difficult because it shows a lot of LANs and it's a little difficult to find each device. In our system, we have over 20 devices showing and it really takes a long time when I want to find a particular device. If it's easier to use, it will improve work efficiency.

I would like to see a much simpler platform so that we could learn it faster.

Buyer's Guide
Auvik
February 2024
Learn what your peers think about Auvik. Get advice and tips from experienced pros sharing their opinions. Updated: February 2024.
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For how long have I used the solution?

I have been using it for one month, on a trial basis. We have 12 users of the solution.

Which solution did I use previously and why did I switch?

I tried another solution, but it was not very good. The functionality was too simple. Auvik provides more detail and more functionality.

What's my experience with pricing, setup cost, and licensing?

The price of Auvik is okay. It is appropriate for the market.

I prefer a one-time cost and buying something once. I do not like to subscribe.

What other advice do I have?

Auvik doesn't require any maintenance.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Luke Monahan - PeerSpot reviewer
Director of IT at Crossroads Community Cathedral
Real User
Fantastic support, reasonable price, and helpful for understanding the network health at a glance
Pros and Cons
  • "Automatic alerting is probably the most valuable."
  • "I'd probably like a little bit more mapping functionality. It gives me a visual overlay of the way that one network segment links to another, but I can't adjust it. Everything is at an equal distance, which makes sense, but I'd probably group some of the things closer and further as it reflects in reality, but I can't do that right now on their system."

What is our primary use case?

Its main use case is network monitoring, specifically for some of the essential elements of our network. It monitors more, but we're really after those essential elements.

How has it helped my organization?

We were able to track down a couple of misconfigurations that were minor but we had missed. We now have a much stronger, clearer understanding of network health at a quick glance, and we're quickly able to diagnose.

It provides a single integrated platform. That was one of the reasons that we ended up checking it out. I had too many network elements, and I couldn't monitor it all from one place.

It has affected our IT team's visibility into our remote and distributed networks. 

What is most valuable?

Automatic alerting is probably the most valuable. Its network visualizations are fairly intuitive. It's pretty straightforward. 

The setup was not difficult. It was time-consuming. It took a little time to get it set up, but once it's all set up, it's pretty simple.

What needs improvement?

I'd probably like a little bit more mapping functionality. It gives me a visual overlay of the way that one network segment links to another, but I can't adjust it. Everything is at an equal distance, which makes sense, but I'd probably group some of the things closer and further as it reflects in reality, but I can't do that right now on their system.

For how long have I used the solution?

We've been using it for about six months.

What do I think about the stability of the solution?

They're very good at alerting us to weekend maintenance. It seems to only be weekend maintenance, so I think highly of their stability.

What do I think about the scalability of the solution?

We only have two sites, and neither of them is huge, but so far, the scalability seems just fine.

How are customer service and support?

I've contacted their tech support. They were fantastic. I'd rate them a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did previously use a different solution. I had tried a similar competitor. I cannot remember the name of it, but I wasn't happy with it. Once my year expired, I decided to not keep it.

How was the initial setup?

It was very straightforward. It was time-consuming but not complex.

We were able to use elements of it immediately out of the box. VLANs, some of the fine-tuning, and some of the more minutia definitely took some legwork, but immediately out of the box, some of the elements started popping up. It was pretty cool to see items popping up right away.

To fully deploy the solution, it took a couple of weeks, but that was not a couple of weeks of only focusing on that.

When comparing the time and cost it took to set up and maintain Auvik versus our previous solution, it was faster in terms of time, but the cost was higher. However, it was worth it.

What about the implementation team?

We did it all by ourselves. It was just me. I probably spent two or three days of full-time work doing it.

It is deployed at multiple locations. In terms of maintenance, there is a collector that runs on our server. I don't know if I'd call it maintenance, but it is somewhat dependent on at least one piece of hardware staying up here on our campus.

What was our ROI?

We have seen a reduction in our mean time to resolution. 

What's my experience with pricing, setup cost, and licensing?

I appreciated the way Auvik's pricing scaled with the size of my network. We're a non-profit, and they gave us a non-profit discount. I didn't do an exhaustive comparison, but I felt their pricing was pretty reasonable. I'm a cheap guy when it comes to spending in a non-profit, but I did feel that what I was getting out of them was a good value for my dollar.

Which other solutions did I evaluate?

I've tried prior applications. I had been trying to find one single method. We went for Auvik because of the good support and good sales. They did a good job at sales, showing me the system, and walking me through things. They were very responsive and good at follow-up. They took good care of me.

What other advice do I have?

I'd advise being aware of all of your VLANs and making sure that the server you're going to run or the machine you're going to run the host on has proper access to all elements of the network. If you have separate segments, it's not going to catch those things. So, you may have to open up some pathways from various VLANs back to whatever server you're running this on.

We haven't done a ton of automation, but it looks like it could help to reduce repetitive low-priority tasks through automation. Similarly, we haven't utilized device inventory much from them. I suppose it would be network device inventory. It wouldn't be endpoint inventory.

In terms of comparing Auvik's cloud-based solution versus the other on-prem network monitoring solutions, I'd probably consider it to be a hybrid. That's because there is still monitoring software that has to run here, but the GUI is all in the cloud. It's similar, and it's nice, but it's not life-changing.

I'd rate it an eight out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Auvik
February 2024
Learn what your peers think about Auvik. Get advice and tips from experienced pros sharing their opinions. Updated: February 2024.
756,650 professionals have used our research since 2012.
Senior Technical Engineer at a computer software company with 51-200 employees
Real User
Top 20
A powerful tool for MSPs, but the topologies are not always correct
Pros and Cons
  • "I like the feature that allows us to remote access and remote troubleshoot many of the devices, including terminal Windows."
  • "When it tries to build the topology, it does it in a way that is usually incorrect. It cannot validate VLANs correctly, and it is a bit cumbersome. When we have a known topology, it makes it completely different. The network maps are not accurate."

What is our primary use case?

I use it as a first line of information gathering. When properly configured, I am able to quickly diagnose and troubleshoot issues from the network's infrastructure level and go up to servers and other devices.

How has it helped my organization?

Auvik has helped to decrease my mean time to resolution. If configured correctly, it definitely takes 10 to 20 minutes off resolution. I am able to diagnose things at least 15 minutes faster than I would manually.

What is most valuable?

I like the feature that allows us to remote access and remote troubleshoot many of the devices, including terminal Windows.

What needs improvement?

When it tries to build the topology, it does it in a way that is usually incorrect. It cannot validate VLANs correctly, and it is a bit cumbersome. When we have a known topology, it makes it completely different. The network maps are not accurate.

It does not always give a real-time picture of your network. It all depends on how it was configured. I have seen proper configurations, and they look fine, and then there are other ones that are completely broken. For example, I have several clients with mixed equipment, but the topology map shows switches that are on top of the map, whereas firewalls are technically on top. It does not see them correctly. At times, it puts random switches not even connected to anything, even though we know they are physically connected in the topology.

If we are able to manually move devices on the topology, that would be great. It would be amazing if the network map could be manually redrawn. I have submitted this as a request previously.

For how long have I used the solution?

I have been using Auvik for the last five years.

What do I think about the stability of the solution?

I have not seen any stability-related issues.

What do I think about the scalability of the solution?

In my opinion, it would be a very scalable product.

How are customer service and support?

I have not contacted them in more than four years. I only contacted them once very early on when I was asking about being able to move things.

Which solution did I use previously and why did I switch?

To my knowledge, we did not have any solution that would be a comparative analysis of what Auvik provides. In recent months, I have come across a similar topology and diagnostic tool that is built into Fortinet's security appliance. It is a bit similar.

A similar networking map topology that I used to use was when we would build things in Visio and have them as interactive maps.

How was the initial setup?

I was not involved in its deployment. 

In terms of maintenance, it does require maintenance. We have to update devices. When there are changes being made, we have to go back in and make sure that things are updated. Password maintenance needs to be done every so often, and our collectors need to be changed out every once in a while. We have some communication errors with them, so we have to do some troubleshooting with those. That is a bit of internal maintenance.

Which other solutions did I evaluate?

I was not the person who made the choice.

What other advice do I have?

If you are a managed service provider, it is one of the best tools, and I believe it is worth the investment for senior engineers to do critical troubleshooting. It will take an application champion to make sure that it is configured properly, but it is very powerful for those who deal in the managed service provider workspace.

Auvik has not empowered our entry-level technicians to solve more tickets on their own because we do not allow our entry-level technicians access to Auvik.

It took me some time to learn the product and know exactly how it worked and how it was deployed. After I learned some of the nuances that were inside of Auvik, I was able to see remotes and things like that. It did take a few months of training to really understand it. A lot of it was self-paced. There was no sponsored training, so I had to learn on my own.

I would rate Auvik a solid seven out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Information Technology Service and Telephone Support at Ashcroft Homes
Real User
Provides good network visibility, reduces our MTTR, and sends quick alerts
Pros and Cons
  • "The quick alerts in the event the equipment goes up or down is the most valuable feature."
  • "The user interface is not intuitive."

What is our primary use case?

We use Auvik to monitor if our network equipment goes down.

We implemented Auvik to be proactive in case the internet connection or equipment goes down.

How has it helped my organization?

I occasionally use the network map to identify new devices connected to the network. It provides a real-time visualization of our infrastructure. Additionally, the map initially displays a collapsed view, requiring expansion for detailed information.

Auvik significantly reduces our Mean Time to Resolution, especially when devices malfunction. Now, I receive immediate alerts, eliminating the need to wait for phone calls or emails from someone reporting a downed access point or camera. This was especially helpful in a case with our D-Link access points at one of our sites. When these devices fail, they don't completely shut down; they keep rebooting, broadcasting the Wi-Fi network, and then disconnecting users. Before Auvik, this repetitive cycle could go unnoticed for days, leading to frustrated users and disruptions.

We see the benefits of Auvik fairly quickly. 

What is most valuable?

The quick alerts in the event the equipment goes up or down is the most valuable feature.

When port utilization rises beyond a set threshold, an alert will be sent to allow for proactive network planning and distribution adjustments. This could also help identify heavy data users.

What needs improvement?

The user interface is not intuitive. For example, when a device fails and I need to replace it with a new one, I'm required to delete the old device from the system to prevent recurring alerts about its downtime. While I was able to find instructions on how to do this in the knowledge base, the process itself is illogical. It necessitates navigating to the "Discovery" menu, which seems counterintuitive for deleting an existing device. A more intuitive approach would be to enable deleting a device directly from the list of all devices, eliminating the need to access a separate menu labeled "Discovery" for an already discovered item.

Some device placements appear inconsistent with their logical locations, like network switches. For example, I might see devices related to the same switch cluster scattered across different areas of the map. This inconsistency in positioning for co-located devices confuses me.

Setting up a new site or viewing device configurations, particularly those involving SNMP and similar protocols, often requires significant technical knowledge. I believe simplifying this process would be a major benefit, but I'm unsure if Auvik can do so.

For how long have I used the solution?

I have been using Auvik for almost one year.

What do I think about the stability of the solution?

Auvik is stable.

What do I think about the scalability of the solution?

Auvik is scalable.

How are customer service and support?

One of my sites experienced an issue where the internal internet connection port on the firewall had been changed. Consequently, our Auvik agent wasn't capturing any traffic data, affecting our utilization reports. I contacted tech support to troubleshoot, but the email-based communication proved ineffective. While I appreciate their attempt to help, I would have preferred a phone call or a remote session for a quicker resolution. The back-and-forth emails with unclear instructions simply became time-consuming, and eventually, I had to prioritize other tasks. This made me realize that offering a remote session option early on in the support process would be incredibly beneficial for customers like myself. I am unsure if it's a language barrier or the location of the support team, but encountering this email-centric approach with several companies has led me to believe it's a preferred communication style for some tech support teams. However, for me, it's not the most efficient method. While I give their technical knowledge a high score of nine or ten, I feel their support delivery falls short at around three or four. Instead of sending me emails with links to lengthy documents, a 10-15 minute support call could have resolved the issue quickly. Ultimately, spending hours reading manuals and troubleshooting without success feels like a waste of valuable time. Therefore, I recommend exploring the implementation of a remote session option for enhanced customer service and increased efficiency.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial deployment was straightforward because it was done by the Auvik techs.

What about the implementation team?

Two Auvik techs implemented the solution for three of our sites.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable.

What other advice do I have?

I would rate Auvik an eight out of ten.

No maintenance is required.

The biggest requirement to use Auvik from a technical perspective is having SNMP knowledge. The rest is straightforward.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Global IT Security Administrator at a manufacturing company with 1,001-5,000 employees
Real User
Automatically builds and updates network topology and helps us in standardizing our platforms
Pros and Cons
  • "The visibility that it provides is probably the most valuable feature because we need to know what our sites look like. Understanding what our sites look like and knowing about what kind of network gear or network equipment these sites are running is very important for us. Previously, we didn't have visibility into everything."
  • "They can definitely build more alerts."

What is our primary use case?

We use it for visibility into remote sites. We use it to fix misconfigurations that come up, investigate network issues or network slowdowns, and alert us if devices go down.

In terms of deployment, it is pretty much all cloud-based. There is an agent that you put on a server for your site.

How has it helped my organization?

We have been able to see potential misconfigurations across the network where things like STP are not set up properly. 

It has helped us to deal with issues proactively. When disk space is low on endpoints or servers, we have set up alerts to preemptively reach out to people so that we can take care of it before it becomes a bigger issue. We are able to let users know that we need to upgrade the storage on servers or endpoints.

The automation of network mapping has allowed us more time to focus on things that we deem necessary. It has enabled our junior network specialist to resolve issues directly and freed up senior-level team members to perform higher-value tasks.

I am sure it has decreased our mean time to resolution, but it is something that I need to reconfirm with our local system administrators. 

It automatically updates our network topology. It has also simplified our operations and saved the time of our staff members to a limited degree. Our structure is a little bit different from most companies, so I can't describe the full impact, but it has been helpful for the visibility that it provides into local networks.

What is most valuable?

The visibility that it provides is probably the most valuable feature because we need to know what our sites look like. Understanding what our sites look like and knowing about what kind of network gear or network equipment these sites are running is very important for us. Previously, we didn't have visibility into everything.

Its network discovery capabilities are excellent. It is able to automatically scan subnets as long as they're reachable from the host machine. After you have installed it, you can choose which subnets you want to scan to build your network. It will automatically build a topographic map of the network, which is good to understand the structure of each of these networks. It does this in a fairly quick response time and with ease of use and ease of access. 

Alerting is a great feature. We have been able to set up alerts for devices to preemptively reach out to users and let them know that we need to upgrade the storage on servers or endpoints. 

It is very easy to use and deploy. You can easily configure network monitoring on the sites.

What needs improvement?

They can definitely build more alerts. Firewalls can be more integrated to provide more information, and there can be better integration with Meraki. 

It also needs ports for stack switches. Getting into the Office 365 realm would also be a good thing for them.

For how long have I used the solution?

I have been using Auvik for about eight months.

What do I think about the stability of the solution?

It is rock-solid in terms of stability. We have not had any downtime. It hasn't gone down on us. Maintenance windows are scheduled appropriately, and notifications are sent out in advance.

What do I think about the scalability of the solution?

It is very scalable. It is currently being used in 15 to 20 different networks. Across global sites, we probably monitor more than 1,000 devices.

How are customer service and technical support?

I haven't really had to use their technical support. We've just taken help from our onboarding success manager.

Which solution did I use previously and why did I switch?

We needed something that was easy to deploy and gave us visibility. We also needed something that we could standardize across the sites.

How was the initial setup?

It is certainly easy enough to deploy. Our strategy was to work with each site for a couple of hours to install the agents and have the credentials in place in Auvik. We repeated this for every company that we had, and it took us about two months to deploy it to more than 20 organizations. 

What about the implementation team?

In its deployment, 10 to 15 system administrators were involved. Auvik has an onboarding specialist, and this specialist was the only person whose help we required. Their specialist was top-notch, professional, and caring, and our experience was great.

It is a cloud-based solution, so we don't have to do any maintenance. 

What was our ROI?

We have seen our return on investment in terms of visibility and standardizing of platforms. Auvik has enabled us to standardize our platforms. We have replaced all of our other local network monitors with a single platform. I don't know if it has really saved us in licensing costs. It is not cheap, but it has allowed us to consolidate all our other platforms.

Taking into account Auvik's setup time, automated network mapping, and documentation,
it has a pretty good time to value.

What's my experience with pricing, setup cost, and licensing?

Its pricing is a little on the high end. There are no costs in addition to the standard licensing fees. 

It is more expensive than other solutions, but their per-device model is very fair. Anything other than the networking gear is monitored by Auvik at no charge.

Which other solutions did I evaluate?

We evaluated LogicMonitor. LogicMonitor has a much wider breadth in what it can do and monitor. It is also much more configurable than Auvik, but Auvik is easier to roll out in a quicker timeframe. Auvik also wins with the autodiscovery and mapping features.

What other advice do I have?

It is definitely for larger networks, and the ease of deployment is where Auvik shines. 

It provides automated out-of-the-box device configuration backups, but we do not use this feature. We are also not using as many TrafficInsights features as we would like to use. We are planning to use more, but at this time, we do not utilize many TrafficInsights features.

I would rate Auvik an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Senior Network Engineer at a tech vendor with 11-50 employees
MSP
Allows us to manage our customers and collect configurations, diagnose issues, trace cables, and access devices remotely
Pros and Cons
  • "The ability to trace cables is the most valuable feature. The solution provides link detection and port detection features with the switches. It's invaluable to have the ability to see where one device is connected and identify the exact port without having to trace any cables."
  • "I like the auto-mapping feature, but I would like to see more layouts and predefined views."

What is our primary use case?

We are a managed service provider, but we look after a couple of thousand customers all over Australia. We look after their total IT solutions, and we use Auvik as a network monitoring platform and alerting engine. 

We use Auvik to manage our customers and collect configurations, diagnose issues, trace cables, and access devices remotely. We also use it internally for our own support purposes.

We're an outsourced IT company, so we provide IT to other companies that don't have their own departments or don't have the skills. We might go into a company with an IT department and do projects for them that they don't have the skills or resources to do.

How has it helped my organization?

We will be able to better meet our SLAs with this solution. We have quicker resolution times, and we waste less time on troubleshooting. As an MSP, we charge per user, per month. We charge a fixed fee to our customers, so saved time results in direct profits for us.

The solution's automation has supplemented our IT team's ability. It has saved us in a few niche cases. We're able to access equipment that was otherwise inaccessible.

Auvik helps keep device inventories up to date. We use it with ScalePad, which is a warranty tracking system that generates reports. We use that report and go to our customers and say, "You have five switches that are at end of life and need to be replaced." It helps us a lot.

What is most valuable?

The ability to trace cables is the most valuable feature. The solution provides link detection and port detection features with the switches. It's invaluable to have the ability to see where one device is connected and identify the exact port without having to trace any cables.

It's easy to use the monitoring and management functions. We trained most of our staff on how to administer and monitor the solution without any issues. We have a range of techs from entry-level, all the way to experienced engineers. We haven't found it to be difficult, even with the new people.

Auvik is one of many tools that we use, but it integrates with our other platforms to share data and fit in with our ecosystem.

We have seen time-to-value with Auvik. It has saved us a lot of time. A good example is the automatic configuration backup. One of our customers recently had a switch fail, and it was quite complicated. Reverse engineering what was in place and recreating the configuration would have taken 10 to 20 hours, and the customer would have been down for days. We were able to pull the previous configuration that was automatically generated from Auvik, restore it to a new switch, and have the customer back up within two hours.

What needs improvement?

I like the auto-mapping feature, but I would like to see more layouts and predefined views. At the moment, we're restricted to default views without much customization. The devices and reporting provide a nice map, but it's not at the point where we could generate a 100% accurate topology map because of some of the equipment at some of our customer sites.

The solution doesn't reduce repetitive low-priority tasks through automation as much as we had hoped. The repetitive issues that we see could be solved if Auvik's reporting engine was more configurable. The default reporting is basically limited to what is available out of the box. We can't customize any of the notifications for specific issues. We had to turn off the automatic case generation because it wasn't able to do what we needed it to do.

The reporting engine could definitely be improved, but I've been told that an overhaul is happening.

What do I think about the stability of the solution?

The stability is great. Every time there's been an outage or an interruption, we've been notified. The uptime is within what we'd expect. No platform is 100% perfect, but it's on par with the market leaders.

What do I think about the scalability of the solution?

We don't have any problems with the scalability.

How are customer service and support?

I would rate technical support a nine out of ten.

Technical support is excellent. I've never had an issue with them. They've always been responsive and more than willing to help.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We evaluated SolarWinds and some other vendors several years ago. We chose Auvik because of the integration with vendors. All of the vendors we use are supported. The instructions on integrations are great. The device communication is easy, and the platform is very intuitive and well-polished. Our only complaint is that it's lacking a few key features, but it has ticked most of the boxes and has required the least amount of overhead.

How was the initial setup?

The setup was straightforward. The knowledge base is quite comprehensive. Everything we wanted was documented. If we had any questions, the support team was excellent.

We implemented Auvik out of the box. For accurate results, it took 24 hours after implementation before our network mapping started to populate.

It took 1/10th of the time to set up Auvik compared to other solutions.

Four people were needed for implementation. Their responsibilities were to configure sites. We're an MSP, so we initially deployed Auvik at 50 sites. The tasks were delegated. We have an internal process for everything we do, which includes snippets from the Auvik documentation, but we created our own customized documentation. 

I was responsible for project management, documentation creation, and task delegation. I delegated setting up the sites and configuring the sites to our senior engineers, and they deployed Auvik at 50 customer sites.

What about the implementation team?

We're an integrator, so we did the setup ourselves.

What was our ROI?

The solution has saved us time by 80%.

What other advice do I have?

I would rate this solution as eight out of ten. 

There are a few things that are missing that we've been promised in the future and that would make the product excellent for our needs. In terms of what we need, it definitely adds value. 

To someone comparing network monitoring solutions but concerned about pricing, my advice is to make sure that the solution fits your needs. Check out the feature set and the reporting, and be realistic about what you expect it to do.

The solution is scalable. You pay for what you use. It's a comprehensive solution to monitor everything. The pricing is fair, and you only pay for what you use and for the devices that are managed by Auvik. It's quite affordable compared to other solutions, and it's scalable.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: MSP
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Junior System Administrator at IT Firm
Real User
Top 20
The network visualization is highly intuitive because you can select all the devices from the top to see the firewall, switches, and endpoint devices
Pros and Cons
  • "In the past, I would manually input the credentials and IP address of a single device from my machine and access the device, which took a lot of time. A task that previously took 40-45 minutes can be completed in less than five minutes with Auvik. It reduces the time needed to check a device for a single company, so we can act quickly before a disaster happens."
  • "Onboarding devices could be easier. When you first add a device to the Auvik platform, you need to add each one by hand. It would be nice if they could automate the process where we only need to run a script."

What is our primary use case?

I use Auvik to monitor, check, and access all network licenses for different companies, including firewalls, servers, and other devices. The Auvik collector is deployed on the servers and in the management station. The agent collects all the information in the network and sends it to Auvik. Auvik's network map will display all of the devices. If a device is offline, it won't show, but the collector will automatically add it to the Auvik platform when it comes online.

How has it helped my organization?

I had never used software like Auvik. In the past, I would manually input the credentials and IP address of a single device from my machine and access the device, which took a lot of time. A task that previously took 40-45 minutes can be completed in less than five minutes with Auvik. It reduces the time needed to check a device for a single company, so we can act quickly before a disaster happens.

Auvik enabled me to automate a lot of repetitive tasks, saving me about an hour each day. It also improved our overall visibility by helping us to visualize the entire network topology and it made troubleshooting much easier because we can see what is happening with a device or throughout the entire network. When we receive an alert, we can look at the network topology to see if the issue is isolated to one device or if it's affecting other components. This gives us a better understanding of the problem's overall impact. 

The solution has also freed our team members up to do other tasks because they no longer need to check all the devices manually. We can do other tasks while Auvik is running in the background and monitoring the situation for us. Auvik keeps our device inventories up to date. When the inventory is added to Auvik, it keeps a register of all the information. It will notify us if we need to update or change something. 

What is most valuable?

What I like most about Auvik is that I can access all devices from a single location, and I don't need to input or remember all the information of the device like the IP address or the credentials.

Auvik sends lots of alerts if something is happening with a certain device. For example, if a device is offline, it will send you an email to say you need to check that. It will notify you if Auvik sees something irregular, like a process using excessive CPU or memory. Configuring it is somewhat difficult, but the monitoring is simple. It's essential because we would need to manually research if something is happening with a device, and that takes a long time.

It's fairly simple to see all the devices in the topology. The only difficult part is to add the devices themselves Auvik won't discover devices automatically. We need to add them manually and input the credentials. After that, it's effortless to examine and check all the devices and troubleshoot a situation by only looking at the topology.

The network visualization is highly intuitive because you can select all the devices from the top to see the firewall, switches, and endpoint devices, like all the computers and servers. You can see all the connections between all those devices. It is handy for a network engineer to see all the connections and pick a device to see its information.

What needs improvement?

Onboarding devices could be easier. When you first add a device to the Auvik platform, you need to add each one by hand. It would be nice if they could automate the process where we only need to run a script. 

For how long have I used the solution?

I have been using Auvik for nearly a year.

What do I think about the stability of the solution?

Auvik is fairly stable. We rarely have any issues with the platform or installing the collectors on the devices. 

What do I think about the scalability of the solution?

We can apply Auvik to everything, and I don't see any limit for it to keep growing. You can implement it in any company on any network, and it will give you all the information about your devices.

How are customer service and support?

I rate Auvik support a nine out of ten. We once had an issue installing the collector on a server. It was on a virtual machine, but Auvik's support was helpful in that case. They responded quickly and were kind. 

How would you rate customer service and support?

Positive

How was the initial setup?

I wasn't present for the initial setup, but I have deployed Auvik on other sites that we need to integrate. It was a little complex in the beginning because I was unfamiliar with the platform. My coworkers had to explain how this works, including how to integrate a device and check all the logs. Once I learned how to do that, it was pretty straightforward because it only involves a few steps. The network map starts to populate within 10 minutes. 

In terms of maintenance, Auvik is lightweight on our side because the vendor handles all of the upgrades. When there is scheduled maintenance, we usually see a message at the top of the Auvik platform saying that there will be an interruption of service. 

What other advice do I have?

I rate Auvik a nine out of ten. The only difficult part about this solution is the installation because it's something new. Everything goes smoothly after the first step.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
MS Engineer at a computer software company with 51-200 employees
MSP
Network mapping helps me visualize where everything is, and alerts enable us to tackle problems right away
Pros and Cons
  • "The most valuable feature in Auvik is that it lets us know when a network is down. It lets us know right away and we can find out what's causing it: whether it's the firewall, an AP, or there's a whole network outage. It makes things easier by giving us an "eye in the sky" when we're not on the site. It's great for monitoring."
  • "I would like to see some recommendations in terms of steps that could be taken to assess the alerts. A platform that I have used is Darktrace, which does security testing, and it let us know what was going on, what may have caused it, and what could be done... if Auvik could recommend common ways to go about doing what needs to be done to resolve an alert, that would be helpful."

What is our primary use case?

We use it to monitor network devices, and for alerts when things are down and when devices need to be fixed. It lets us know about outside-facing IP addresses, external and internal MAC addresses. We use it to monitor everything on all our clients' networks.

How has it helped my organization?

It has saved us, as an organization, a lot of time, although I don't know the exact quantity. It lets us get on things right away, when we get those alerts, so that we can tackle things and get them done within the SLA. It's really quick.

For me, personally, it allows me to learn how a network is mapped out for each site and have a better understanding of what connects to what in terms of location. Auvik is good for helping me to visualize where everything is. In past environments, when working at different companies, I didn't really have that so we didn't know what was going on. It was more that if something went left or broke, we would hear about it by word of mouth. We didn't have the chance to see or have a system that would let us know.

When things are down, it lets us know what to do next. We can remote in or try to power up using PoE and it lets us know from that step. It is our first line of alerting, and from there we'll take the next steps into remoting and using other platforms to then get to the issue. That visibility is really great. It's important due to the fact that, when things are going on, we can easily know. If we're focused on other tasks, or we have a project coming up, it lets us know what's happening across our different clients' networks. 

Based on past experience, Auvik saves me three to four hours daily.

The solution's automation has had a positive effect on our IT team's availability. Compared to where I was before, it saves us hours just identifying what exactly the issue is, where it's happening, and what may have caused it. When major things are down, the other tiers will look at it, while the lower-level alerts will be handed off to level-ones, which they can assess. That saves a lot of time by distributing workload.

And the fact that Auvik keeps device inventories up to date saves us about 
70 percent of the time that would otherwise take.

What is most valuable?

The most valuable feature of Auvik is that it lets us know when a network is down. It lets us know right away and we can find out what's causing it: whether it's the firewall, an AP, or there's a whole network outage. It makes things easier by giving us an "eye in the sky" when we're not on the site. It's great for monitoring.

Also, for an audit, Auvik will help us know why something happened and what it was doing before that.

It's really great for visualizing the network. Usually, you only see where things are either in person, or you know how a switch is connected, or to what AP, as well as at the port. But seeing it online, and everything tied together, is amazing. It's something I had never seen before. You really see the design and everything. It's really easy to read and know how it works.

What needs improvement?

I would like to see some recommendations in terms of steps that could be taken to assess the alerts. A platform that I have used is Darktrace, which does security testing, and it let us know what was going on, what may have caused it, and what could be done. Even though everyone has their own troubleshooting style, if Auvik could recommend common ways to go about doing what needs to be done to resolve an alert, that would be helpful.

For how long have I used the solution?

I have been using Auvik for about a month.

What do I think about the stability of the solution?

It's a stable platform.

What do I think about the scalability of the solution?

It's a scalable solution. We use it for over 90 customers, small and medium-sized businesses, with a total of over 15,000 users. As we get more customers, and as we add devices, we reach out to use more features.

How are customer service and support?

I haven't reached out for any technical issues yet.

I watched some of their videos and that led me to read some of their documentation. It was good, an easy step-by-step guide. There were some pictures too, which made it a little bit more helpful. Most documentation is just text, but they give you a view of the actual platform. That is good.

Which solution did I use previously and why did I switch?

We have one other application that we use, ConnectWise RMM, but this is the one that we use heavily. 

How was the initial setup?

First starting out, it was a little bit difficult to use, but I did some training that they provide in the resource library, which was really great. From there on, it was self-explanatory. It was really easy to know how to navigate to the dashboard, review alerts, and use the system in general.

What was our ROI?

Auvik saves you time. It's worth the money.

What other advice do I have?

Auvik has been here since I've been here and it has been great, for the most part. I don't know if our organization was down and out before, but I do know that it's a great platform. It takes the stress off. You have to get your hands on it to truly know what it feels like, but there are no special requirements. I would recommend it.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free Auvik Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2024
Buyer's Guide
Download our free Auvik Report and get advice and tips from experienced pros sharing their opinions.