ASG-Zena Pros

Gus Calero - PeerSpot reviewer
Sr. IT Product Manager at a healthcare company with 10,001+ employees
You can click Ctrl-G and bring a diagram view. You're able to view in a diagram format. The view that it provides is easy, and you can move to the left, up, or down. You can double-click on a certain process. It'll drill into that process and all of its underlying components. You can double-click on an arrow or a component, and it'll bring up a screen that'll have all the variables that are assigned to that particular piece, as well as the values at run time. So, the diagram feature of it, at least for me, is pretty valuable.
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RC
Data Center Operations Executive at a financial services firm with 1,001-5,000 employees
I have used other tools with similar capabilities; it's the ease of use.
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ASG-Zena Cons

Gus Calero - PeerSpot reviewer
Sr. IT Product Manager at a healthcare company with 10,001+ employees
Another one that is probably a little bit bigger for me is that when there is an issue or there's an error, it writes on a different screen. I have to find the actual process name and go to a different screen to view the alert that got generated. On that screen, everyone's processes, not just the processes of the folks in my department, are thrown. It takes me a while to find the actual error so that I could go in there and look at the alert. It could be because of the way it was set up, but at least for me, it isn't too intuitive.
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RC
Data Center Operations Executive at a financial services firm with 1,001-5,000 employees
In the next release, I would like to have an alert feature to indicate when an agent is down. ASG-Zena is not capable of sending alerts that the agent is down. As of now, you have manually monitor to see when the agent is down.
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