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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Amazon AWS provides high scalability, allowing users to scale resources up or down as needed.
The platform offers a cost-effective pay-as-you-go model, which helps in reducing IT costs significantly.
Amazon AWS provides a comprehensive ecosystem with an extensive range of services, from storage to advanced computing like AI and ML.
Its global availability ensures seamless deployment and management of applications across different regions.
Amazon AWS supports a wide range of integrations, enhancing flexibility and compatibility with existing systems.

CONS

Amazon AWS pricing is often considered high and confusing, and customers would appreciate clearer billing and more competitive pricing structures.
Many users express a desire for enhanced support services, including faster responses and more effective customer support, particularly for complex configurations and troubleshooting.
AWS could improve ease of use and provide more thorough documentation, training resources, and tutorials to help users navigate the complex array of services available.
There's a need for AWS to enhance its integration capabilities with other platforms and cloud solutions to provide a more seamless experience.
Data management features in AWS require improvement, with calls for better support and functionality in data analytics comparable to competitors like Azure.
 

Amazon AWS Pros review quotes

Asif  Meem - PeerSpot reviewer
Senior Machine Learning Engineer at sportsbet
Sep 19, 2025
The managed services of Amazon AWS help with getting experiments out faster than it usually would have taken; it mainly provides quick accessibility from idea to execution.
reviewer2717721 - PeerSpot reviewer
Principal Consultant at a tech vendor with 10,001+ employees
Jun 6, 2025
The scalability of Amazon AWS is excellent. I would rate it as a 10 out of 10 because they have massive power.
KhaderNawaz - PeerSpot reviewer
Architect at ebzss
Dec 19, 2025
What I appreciate most about Amazon AWS is that it is a popular cloud platform that is very easy to use based on the segregation that has been implemented.
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
Arun Srivastav - PeerSpot reviewer
CEO at Planfirma Technologies Private Limited
Jun 20, 2024
There's something called EC2, which are application servers. They are automatically scalable. They can increase, for example, during peak times.
NS
Cloud Technical Program Manager at a tech vendor with 1,001-5,000 employees
Mar 3, 2025
Amazon AWS offers flexibility and scalability.
HarishMahanta - PeerSpot reviewer
Sr PeopleSoft Consultant at People Tech
Oct 3, 2024
AWS is stable and has provided a reliable infrastructure for my organization.
Binoj BALAN - PeerSpot reviewer
Principal Solution Architect at StarOne IT Solutions
Feb 15, 2024
I like the auto-scaling functionality and compliance requirements, whichever they are requesting.
reviewer2335179 - PeerSpot reviewer
Manager at a tech services company with 11-50 employees
Jan 22, 2024
It's highly scalable. It's guaranteed 99.99% uptime, and it shows you can scale up or scale out whenever you need more space.
Bharath Kumar Gajula - PeerSpot reviewer
Network Security Architect at a consultancy with 10,001+ employees
Jan 22, 2024
You can instantly scale resources up or down as needed, avoiding the need to build infrastructure from scratch.
Yogeshwar Ghule - PeerSpot reviewer
DevOps Engineer at Signiance Technologies
Nov 27, 2024
Support is really good.
 

Amazon AWS Cons review quotes

Asif  Meem - PeerSpot reviewer
Senior Machine Learning Engineer at sportsbet
Sep 19, 2025
Sometimes the costs associated with spinning up a service, especially managed services, have implications. For example, if I create a Glue job, that will create S3 buckets and other resources that have cost implications, but once I clean up a Glue job, it does not delete the other accessory resources.
reviewer2717721 - PeerSpot reviewer
Principal Consultant at a tech vendor with 10,001+ employees
Jun 6, 2025
They need to improve the engines' availability of services since they have been reducing that availability.
KhaderNawaz - PeerSpot reviewer
Architect at ebzss
Dec 19, 2025
I think Amazon AWS could be improved cost-wise, as the expenses can be considerable.
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
Arun Srivastav - PeerSpot reviewer
CEO at Planfirma Technologies Private Limited
Jun 20, 2024
One thing that's a bit different is that we're still accustomed to speaking to someone directly. AWS doesn't offer that kind of support. It's only through bots.
NS
Cloud Technical Program Manager at a tech vendor with 1,001-5,000 employees
Mar 3, 2025
Amazon AWS could improve its user interface to make it more user-friendly, especially for people who are not highly technical.
HarishMahanta - PeerSpot reviewer
Sr PeopleSoft Consultant at People Tech
Oct 3, 2024
AWS should reduce its cost to become more affordable for small-scale organizations.
Binoj BALAN - PeerSpot reviewer
Principal Solution Architect at StarOne IT Solutions
Feb 15, 2024
One of the issues I'm facing is that my RDS SQL Server version 5.8 is reaching its end of life, and I need to upgrade it to a customer-wanted version. I want to do this on Graviton instances, but Graviton only starts with version 8.0 and currently doesn't support the 5.8 series. We've raised a Priority Feature Request (PFR) with AWS to have this functionality added for at least three months. This would give us enough time to upgrade our database to the 8.0 version without any issues.
reviewer2335179 - PeerSpot reviewer
Manager at a tech services company with 11-50 employees
Jan 22, 2024
There is room for improvement in cost. Everyone complains about AWS being expensive. The initial cost starts small but can skyrocket unexpectedly.
Bharath Kumar Gajula - PeerSpot reviewer
Network Security Architect at a consultancy with 10,001+ employees
Jan 22, 2024
Support response times can be improved, especially in areas where faster assistance is crucial.
Yogeshwar Ghule - PeerSpot reviewer
DevOps Engineer at Signiance Technologies
Nov 27, 2024
Recently, new dashboards have been launched. This new UI is an improvement that they have made.