Accela vs Siebel CRM comparison

Accela and Oracle are both solutions in the Local Government CRM category. Accela is ranked #6 with an average rating of 7.0, while Oracle is ranked #3 with an average rating of 7.2. Accela holds a 2.5% mindshare in LGC, compared to Oracle’s 13.1% mindshare. Additionally, 100% of Accela users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

Accela

Read 2 Accela reviews

216 Views
216 Comparison Views

100% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

2,252 Views
946 Comparison Views

88% willing to recommend

Accela

Siebel CRM

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Executive Summary

We performed a comparison between Accela and Siebel CRM based on real PeerSpot user reviews.

Find out in this report how the two Local Government CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Accela vs. Siebel CRM Report (Updated: September 2025).

Buyer's Guide

Accela vs. Siebel CRM

September 2025

Download the complete report

Helped 869,202 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Accela

Ranking in Local Government CRM

6th

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Siebel CRM

Ranking in Local Government CRM

3rd

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

CRM (10th)

Mindshare comparison

As of October 2025, in the Local Government CRM category, the mindshare of Accela is 2.5%, up from 1.8% compared to the previous year. The mindshare of Siebel CRM is 13.1%, down from 17.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Local Government CRM Market Share Distribution
Product	Market Share (%)
Siebel CRM	13.1%
Accela	2.5%
Other	84.4%

Local Government CRM

Featured Reviews

Sajjad Hussain

Full Stack Developer - TAMM OS/ Accela at Department of Health Abu Dhabi

A superb platform for low-code development, but needs to improve its pricing and support

It was a customized solution like a VPN. We used some open-source tools and some paid tools. But we mostly had custom-developed tools. As for why we switched from Accela, this is a very important question because that was a legacy system, and it was running for 11 years. Of course, we reached a point where we wanted to scale our applications, and we had a legacy system that could not support scaling and required more time to implement any applications. That was one of the reasons we chose a low-code platform. We evaluated multiple solutions in the market. As part of the bidding, Accela was the lowest with more features.

Read full review

ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Accela's most valuable features are visual inspection and workflow."

"We can develop features in very little time."

"The solution's order management pack is quite fantastic."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"Siebel CRM is the number one CRM product in the world."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"The solution is scalable."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

More Siebel CRM pros

Cons

"I would like to see integration with analytics and the Power BI dashboard."

"The tool's performance becomes slow with usage. Its deployment is also complicated."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"The documentation needs to be improved."

"The user interface could be more intuitive and modern. The Oracle Siebel documentation contains many links, and finding specific information takes time."

"Siebel is not user-friendly."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

More Siebel CRM cons

Pricing and Cost Advice

"When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features."

"Its licensing is yearly."

"The product is expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

See which vendors are best for you

Use our free recommendation engine to learn which Local Government CRM solutions are best for your needs.

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Top Industries

By visitors reading reviews

Government

39%

Pharma/Biotech Company

12%

Manufacturing Company

University

Financial Services Firm

12%

Government

11%

Computer Software Company

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

Questions from the Community

What do you like most about Accela?

The Accela's most valuable features are visual inspection and workflow.

See all answers

What is your experience regarding pricing and costs for Accela?

When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features. Previously, Accela was on-premises, and we faced infrastructure costs ...

See all answers

What needs improvement with Accela?

The tool's performance becomes slow with usage. Its deployment is also complicated.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

Salesforce Government Cloud vs Accela

Compared 100% of the time

More Accela Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 22% of the time

Oracle CRM vs Siebel CRM

Compared 18% of the time

SAP CRM vs Siebel CRM

Compared 16% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 11% of the time

Oracle CX Sales vs Siebel CRM

Compared 8% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Local Government CRM

October 2025

Download Accela product report

Buyer's Guide

Siebel CRM

September 2025

Download Siebel CRM product report

Also Known As

No data available

Siebel Sales

Overview

Accela is a cloud-based platform of government software solutions that helps state and local governments streamline their permitting, licensing, and code enforcement processes. It is a comprehensive solution that various departments can use, including planning, building, environmental health, and code enforcement.

If you are a tech professional looking for a Local Government CRM solution, Accela is a good option. It is a comprehensive, secure, and compliant platform that can help governments improve efficiency, transparency, and communication.

Accela's key features include:

A unified platform that can be used to manage all aspects of permitting, licensing, and code enforcement
A workflow engine that automates tasks and ensures that processes are followed correctly
A robust data management system that provides real-time insights into operations
A mobile app that allows users to access Accela from anywhere
A secure and compliant platform that meets the needs of government agencies

Here are some benefits of using Accela:

Accela can help governments automate tasks and streamline processes, saving significant time and cost
Accela provides a single source of truth for all permitting, licensing, and code enforcement data
This helps governments improve transparency and accountability
Accela's mobile app makes it easy for government agencies to communicate with citizens and businesses
Accela's platform is designed to meet the compliance requirements of government agencies

Accela

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

Accela is used by over 1,000 government agencies in the United States and Canada. Some of its customers include the City of Los Angeles, the State of California, and the City of Toronto.

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Accela vs. Siebel CRM

September 2025

Free Report: Accela vs. Siebel CRM

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We monitor all Local Government CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.