Accela vs Infor CloudSuite comparison

Accela and Infor are both solutions in the Local Government CRM category. Accela is ranked #6 with an average rating of 7.0, while Infor is ranked #7 with an average rating of 7.9. Accela holds a 2.5% mindshare in LGC, compared to Infor’s 1.6% mindshare. Additionally, 100% of Accela users are willing to recommend the solution, compared to 100% of Infor users who would recommend it.

Accela

Read 2 Accela reviews

216 Views
216 Comparison Views

100% willing to recommend

Infor CloudSuite

Read 17 Infor CloudSuite reviews

2,851 Views
86 Comparison Views

100% willing to recommend

Accela

Infor CloudSuite

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Accela and Infor CloudSuite based on real PeerSpot user reviews.

Find out in this report how the two Local Government CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Accela vs. Infor CloudSuite Report (Updated: September 2025).

Buyer's Guide

Accela vs. Infor CloudSuite

September 2025

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Helped 869,202 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Accela

Ranking in Local Government CRM

6th

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Infor CloudSuite

Ranking in Local Government CRM

7th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

CRM (17th), ERP (14th), Enterprise Asset Management (EAM) (3rd), Product Configuration and Quoting (6th), Warehouse Management (3rd), Cloud HCM (6th), Financial Close Software (2nd)

Mindshare comparison

As of October 2025, in the Local Government CRM category, the mindshare of Accela is 2.5%, up from 1.8% compared to the previous year. The mindshare of Infor CloudSuite is 1.6%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Local Government CRM Market Share Distribution
Product	Market Share (%)
Accela	2.5%
Infor CloudSuite	1.6%
Other	95.9%

Local Government CRM

Featured Reviews

Sajjad Hussain

Full Stack Developer - TAMM OS/ Accela at Department of Health Abu Dhabi

A superb platform for low-code development, but needs to improve its pricing and support

It was a customized solution like a VPN. We used some open-source tools and some paid tools. But we mostly had custom-developed tools. As for why we switched from Accela, this is a very important question because that was a legacy system, and it was running for 11 years. Of course, we reached a point where we wanted to scale our applications, and we had a legacy system that could not support scaling and required more time to implement any applications. That was one of the reasons we chose a low-code platform. We evaluated multiple solutions in the market. As part of the bidding, Accela was the lowest with more features.

Read full review

Dietmar Müller

Key Account Manager at Cronon GmbH

Provides integrated solutions for international business operations

Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities. It does not require hardware or extensive IT expertise, which are standard advantages for cloud solutions. Its integration capabilities with Microsoft features are notable. Additionally, it is a highly scalable and stable solution, useful for large enterprises engaged in international business. It is also easy to maintain compared to other ERP solutions.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can develop features in very little time."

"The Accela's most valuable features are visual inspection and workflow."

"Infor's environment—ION and Infor OS—is better than SAP's. The load time is shorter and Infor performs much better than SAP."

"It is a very scalable solution."

"The product's most valuable feature is production planning. It is one of the core features."

"It offers a facility to get data quickly."

"From a product perspective, it's more lenient and suitable for using features in finance, such as reconciling our payments, accounts payable, accounts receivable, etc."

"It is a complete wave management system to increase processing efficiency."

"Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments."

"Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities."

More Infor CloudSuite pros

Cons

"I would like to see integration with analytics and the Power BI dashboard."

"The tool's performance becomes slow with usage. Its deployment is also complicated."

"The disadvantages of Infor CloudSuite are related to Absence Management. There are too many setups for users to establish absence plans, formulas, and calculations."

"In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long."

"Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle."

"Infor needs to work on its documentation. For example, if I need to create a business object deployment from LVN to element, the instructions for this are insufficient. Many specific use cases aren't covered in the manual."

"There is room for improvement in the pricing. For us, it's the pricing aspect. Since we're South African, it's difficult when it's a dollar-based product."

"It takes time to properly learn what the product can do."

"Pricing is always an area where there is room for improvement."

"In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long."

More Infor CloudSuite cons

Pricing and Cost Advice

"When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features."

"It is a cost-effective solution."

"The pricing is not built on a standard model."

"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."

"The product is expensive. I rate the pricing a five out of ten."

"I feel it is not very cheap, very economical but also not very expensive."

"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."

"The platform's pricing depends on the specific number of users."

"For on-premise installations, the licensing is yearly."

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Top Industries

By visitors reading reviews

Government

39%

Pharma/Biotech Company

12%

Manufacturing Company

University

Manufacturing Company

12%

Healthcare Company

10%

Educational Organization

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	8
Large Enterprise	4

Questions from the Community

What do you like most about Accela?

The Accela's most valuable features are visual inspection and workflow.

See all answers

What is your experience regarding pricing and costs for Accela?

When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features. Previously, Accela was on-premises, and we faced infrastructure costs ...

See all answers

What needs improvement with Accela?

The tool's performance becomes slow with usage. Its deployment is also complicated.

See all answers

What do you like most about Infor CloudSuite Industrial?

Some valuable features include improved transparency in sales processes, which has been vital for our operations.

See all answers

What is your experience regarding pricing and costs for Infor CloudSuite Industrial?

As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.

See all answers

What needs improvement with Infor CloudSuite Industrial?

While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...

See all answers

Comparisons

Salesforce Government Cloud vs Accela

Compared 100% of the time

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Compared 26% of the time

Infor M3 vs Infor CloudSuite

Compared 13% of the time

Workday vs Infor CloudSuite

Compared 8% of the time

IBM Maximo vs Infor CloudSuite

Compared 7% of the time

SAP S/4HANA vs Infor CloudSuite

Compared 5% of the time

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Product Reports

Buyer's Guide

Local Government CRM

October 2025

Download Accela product report

Buyer's Guide

Infor CloudSuite

September 2025

Download Infor CloudSuite product report

Also Known As

No data available

SyteLine

Overview

Accela is a cloud-based platform of government software solutions that helps state and local governments streamline their permitting, licensing, and code enforcement processes. It is a comprehensive solution that various departments can use, including planning, building, environmental health, and code enforcement.

If you are a tech professional looking for a Local Government CRM solution, Accela is a good option. It is a comprehensive, secure, and compliant platform that can help governments improve efficiency, transparency, and communication.

Accela's key features include:

A unified platform that can be used to manage all aspects of permitting, licensing, and code enforcement
A workflow engine that automates tasks and ensures that processes are followed correctly
A robust data management system that provides real-time insights into operations
A mobile app that allows users to access Accela from anywhere
A secure and compliant platform that meets the needs of government agencies

Here are some benefits of using Accela:

Accela can help governments automate tasks and streamline processes, saving significant time and cost
Accela provides a single source of truth for all permitting, licensing, and code enforcement data
This helps governments improve transparency and accountability
Accela's mobile app makes it easy for government agencies to communicate with citizens and businesses
Accela's platform is designed to meet the compliance requirements of government agencies

Accela

Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.

Infor

Sample Customers

Accela is used by over 1,000 government agencies in the United States and Canada. Some of its customers include the City of Los Angeles, the State of California, and the City of Toronto.

PRIDE Industries

Buyer's Guide

Accela vs. Infor CloudSuite

September 2025

Free Report: Accela vs. Infor CloudSuite

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We monitor all Local Government CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.