Accela vs SAP CRM comparison

Accela and SAP are both solutions in the Local Government CRM category. Accela is ranked #6 with an average rating of 7.0, while SAP is ranked #2 with an average rating of 7.7. Accela holds a 2.5% mindshare in LGC, compared to SAP’s 26.2% mindshare. Additionally, 100% of Accela users are willing to recommend the solution, compared to 84% of SAP users who would recommend it.

Accela

Read 2 Accela reviews

216 Views
216 Comparison Views

100% willing to recommend

SAP CRM

Read 44 SAP CRM reviews

3,674 Views
1,433 Comparison Views

84% willing to recommend

Accela

SAP CRM

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Executive Summary

We performed a comparison between Accela and SAP CRM based on real PeerSpot user reviews.

Find out in this report how the two Local Government CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Accela vs. SAP CRM Report (Updated: September 2025).

Buyer's Guide

Accela vs. SAP CRM

September 2025

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Helped 869,202 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Accela

Ranking in Local Government CRM

6th

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP CRM

Ranking in Local Government CRM

2nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (3rd), Marketing Management (3rd)

Mindshare comparison

As of October 2025, in the Local Government CRM category, the mindshare of Accela is 2.5%, up from 1.8% compared to the previous year. The mindshare of SAP CRM is 26.2%, down from 27.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Local Government CRM Market Share Distribution
Product	Market Share (%)
SAP CRM	26.2%
Accela	2.5%
Other	71.3%

Local Government CRM

Featured Reviews

Sajjad Hussain

Full Stack Developer - TAMM OS/ Accela at Department of Health Abu Dhabi

A superb platform for low-code development, but needs to improve its pricing and support

It was a customized solution like a VPN. We used some open-source tools and some paid tools. But we mostly had custom-developed tools. As for why we switched from Accela, this is a very important question because that was a legacy system, and it was running for 11 years. Of course, we reached a point where we wanted to scale our applications, and we had a legacy system that could not support scaling and required more time to implement any applications. That was one of the reasons we chose a low-code platform. We evaluated multiple solutions in the market. As part of the bidding, Accela was the lowest with more features.

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ToniaSpight-Sokoya

Personal Service Consultant at Sokoya Networking

A CRM system that helps you automate and integrate your customer data and customer facing-activities: sales, marketing, service, and e-commerce

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's essential to ensure the system flags documents properly according to global retention policies. We need to address bugs and make sure our system fully aligns with our procedures and policies. This is crucial to prevent breaches, especially in a time when breaches are becoming more common. For instance, my personal identity was compromised four months ago when my mortgage company had a breach, and I’m still working with the FTC to clean up the damage. In my work in mortgage and financial services, I’m focused on preventing this kind of issue for our consumers and clients.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Accela's most valuable features are visual inspection and workflow."

"We can develop features in very little time."

"From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."

"The solution assists us in identifying what to send, what to offer, and what customers are buying."

"SAP is very easy to use."

"The solution is easy to use."

"The primary use case for us is lead creation and data management."

"The most valuable feature is real-time data. You don't have to go to the finance team for information. On one screen, you can see if stock is available and check the customer's outstanding balance, and then you can process the order. SAP CRM's integration with other applications is easier."

"We get very good support from SAP."

"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."

More SAP CRM pros

Cons

"The tool's performance becomes slow with usage. Its deployment is also complicated."

"I would like to see integration with analytics and the Power BI dashboard."

"There could be some specific configurable options on the UI level to improve visibility."

"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."

"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."

"The solution is expensive."

"As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement."

"SAP CRM could improve by being easier to use and customer-friendly."

"The product's pricing could be better."

"SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version."

More SAP CRM cons

Pricing and Cost Advice

"When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features."

"The solution is expensive."

"SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."

"SAP CRM is an expensive product."

"Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."

"The pricing from SAP is good but it takes time to realize the investment."

"There is a license required for the solution and most of my clients purchase an annual license."

"As for the product licensing, we pay an annual fee. It's important to consider setup costs and licensing based on your organization's budget and needs."

"The company has seen an increase in revenue."

More SAP CRM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Local Government CRM solutions are best for your needs.

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Top Industries

By visitors reading reviews

Government

39%

Pharma/Biotech Company

12%

Manufacturing Company

University

Manufacturing Company

12%

Computer Software Company

Financial Services Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	5
Large Enterprise	27

Questions from the Community

What do you like most about Accela?

The Accela's most valuable features are visual inspection and workflow.

See all answers

What is your experience regarding pricing and costs for Accela?

When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features. Previously, Accela was on-premises, and we faced infrastructure costs ...

See all answers

What needs improvement with Accela?

The tool's performance becomes slow with usage. Its deployment is also complicated.

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.

See all answers

What needs improvement with SAP CRM?

Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, ...

See all answers

Comparisons

Salesforce Government Cloud vs Accela

Compared 100% of the time

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Microsoft Dynamics CRM vs SAP CRM

Compared 35% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 19% of the time

Zoho CRM vs SAP CRM

Compared 11% of the time

Siebel CRM vs SAP CRM

Compared 8% of the time

Oracle CRM vs SAP CRM

Compared 8% of the time

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Product Reports

Buyer's Guide

Local Government CRM

October 2025

Download Accela product report

Buyer's Guide

SAP CRM

September 2025

Download SAP CRM product report

Overview

Accela is a cloud-based platform of government software solutions that helps state and local governments streamline their permitting, licensing, and code enforcement processes. It is a comprehensive solution that various departments can use, including planning, building, environmental health, and code enforcement.

If you are a tech professional looking for a Local Government CRM solution, Accela is a good option. It is a comprehensive, secure, and compliant platform that can help governments improve efficiency, transparency, and communication.

Accela's key features include:

A unified platform that can be used to manage all aspects of permitting, licensing, and code enforcement
A workflow engine that automates tasks and ensures that processes are followed correctly
A robust data management system that provides real-time insights into operations
A mobile app that allows users to access Accela from anywhere
A secure and compliant platform that meets the needs of government agencies

Here are some benefits of using Accela:

Accela can help governments automate tasks and streamline processes, saving significant time and cost
Accela provides a single source of truth for all permitting, licensing, and code enforcement data
This helps governments improve transparency and accountability
Accela's mobile app makes it easy for government agencies to communicate with citizens and businesses
Accela's platform is designed to meet the compliance requirements of government agencies

Accela

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

Sample Customers

Accela is used by over 1,000 government agencies in the United States and Canada. Some of its customers include the City of Los Angeles, the State of California, and the City of Toronto.

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Accela vs. SAP CRM

September 2025

Free Report: Accela vs. SAP CRM

Find out what your peers are saying about Accela vs. SAP CRM and other solutions. Updated: September 2025.

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We monitor all Local Government CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.