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Accela vs SAP CRM comparison

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Accela Logo
Accela
Read 2 Accela reviews
50 views|23 comparisons
100% willing to recommend
SAP Logo
SAP CRM
Read 39 SAP CRM reviews
1,838 views|1,451 comparisons
82% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Accela vs. SAP CRM
May 2024
Executive Summary

We performed a comparison between Accela and SAP CRM based on real PeerSpot user reviews.

Find out in this report how the two Local Government CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Accela vs. SAP CRM Report (Updated: May 2024).
Download the complete report
770,765 professionals have used our research since 2012.
Featured Review
Sajjad Hussain
A superb platform for low-code development, but needs to improve its pricing and support
As a company working with Accella, we find it very beneficial. We can develop features in very little time. Likewise, the cost is not too high... Read more →
Anonymous User
The product is slow, and the flow of information is difficult to interpret, though it is highly scalable and is...
I work at a Big Four organization in the business consulting team. We have 50,000 clients. Almost 90% of Fortune 2000 companies are our clients.... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The Accela's most valuable features are visual inspection and workflow.""We can develop features in very little time."

More Accela Pros →

"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable.""Its scalability is good.""The solution is highly scalable.""SAP CRM integrates well with SAP ERP which is useful.""SAP CRM's most valuable at a branch level.""The tool is easy to use.""It was comfortable setting up the tool.""I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."

More SAP CRM Pros →

Cons
"I would like to see integration with analytics and the Power BI dashboard.""The tool's performance becomes slow with usage. Its deployment is also complicated."

More Accela Cons →

"The integration of SAP CRM with the SAP platform is relatively easier as compared to any other third-party product. If you go for any other third-party product, you will have a lot of challenges in terms of integration.""SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM.""CRM is costlier than its competitors.""The solution is slow.""There are quite a lot of missing parts in SAP CRM, which is why we do a lot of customization. Not everything is there, and some things need custom coding to cater to specific needs. It is not a plug-and-play solution with standard features, and we have to customize quite a lot.""They should improve the design to make it more appealing to users.""When features do get added, we would like the product to notify us in a timely way.""I think what needs to be improved is the solution for Brazil's organization."

More SAP CRM Cons →

Pricing and Cost Advice
  • "When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features."

    • More Accela Pricing and Cost Advice →

  • "SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."
  • "They should reduce the price to target small businesses."
  • "The company has seen an increase in revenue."
  • "There is a license required for the solution and most of my clients purchase an annual license."
  • "SAP CRM is an expensive solution and is the most challenging aspect of the solution."
  • "SAP CRM costs approximately a couple of thousand a month."
  • "Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."
  • "The pricing from SAP is good but it takes time to realize the investment."

    • More SAP CRM Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Accela?
    Top Answer:The Accela's most valuable features are visual inspection and workflow.
    Read all 2 answers   →
    What is your experience regarding pricing and costs for Accela?
    Top Answer:When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features. Previously, Accela was on-premises, and we faced infrastructure costs for… more »
    What needs improvement with Accela?
    Top Answer:The tool's performance becomes slow with usage. Its deployment is also complicated.
    Read all 2 answers   →
    What do you like most about SAP CRM?
    Top Answer:SAP is very easy to use.
    Read all 28 answers   →
    What is your experience regarding pricing and costs for SAP CRM?
    Top Answer:SAP is costly and requires money for every modification.
    Read all 22 answers   →
    What needs improvement with SAP CRM?
    Top Answer:There is no scope for integration because SAP does not allow any personal integration.
    Read all 29 answers   →
    Ranking
    7th
    out of 36 in Local Government CRM
    Views
    50
    Comparisons
    23
    Reviews
    2
    Average Words per Review
    713
    Rating
    7.0
    2nd
    out of 36 in Local Government CRM
    Views
    1,838
    Comparisons
    1,451
    Reviews
    21
    Average Words per Review
    452
    Rating
    7.8
    Comparisons
    Learn More
    Accela
    SAP
    Overview

    Accela is a cloud-based platform of government software solutions that helps state and local governments streamline their permitting, licensing, and code enforcement processes. It is a comprehensive solution that various departments can use, including planning, building, environmental health, and code enforcement.

    If you are a tech professional looking for a Local Government CRM solution, Accela is a good option. It is a comprehensive, secure, and compliant platform that can help governments improve efficiency, transparency, and communication.

    Accela's key features include:

    • A unified platform that can be used to manage all aspects of permitting, licensing, and code enforcement
    • A workflow engine that automates tasks and ensures that processes are followed correctly
    • A robust data management system that provides real-time insights into operations
    • A mobile app that allows users to access Accela from anywhere
    • A secure and compliant platform that meets the needs of government agencies

    Here are some benefits of using Accela:

    • Accela can help governments automate tasks and streamline processes, saving significant time and cost
    • Accela provides a single source of truth for all permitting, licensing, and code enforcement data
    • This helps governments improve transparency and accountability
    • Accela's mobile app makes it easy for government agencies to communicate with citizens and businesses
    • Accela's platform is designed to meet the compliance requirements of government agencies

    SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth. 

    The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go. 

    SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

    Sample Customers
    Accela is used by over 1,000 government agencies in the United States and Canada. Some of its customers include the City of Los Angeles, the State of California, and the City of Toronto.
    Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
    Top Industries
    No Data Available
    REVIEWERS
    Manufacturing Company29%
    Financial Services Firm18%
    Agriculture7%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Government8%
    Financial Services Firm8%
    Manufacturing Company8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business29%
    Midsize Enterprise10%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise14%
    Large Enterprise62%
    Buyer's Guide
    Accela vs. SAP CRM
    May 2024
    Free Report: Accela vs. SAP CRM
    Find out what your peers are saying about Accela vs. SAP CRM and other solutions. Updated: May 2024.
    DOWNLOAD NOW
    770,765 professionals have used our research since 2012.

    Accela is ranked 7th in Local Government CRM with 2 reviews while SAP CRM is ranked 2nd in Local Government CRM with 39 reviews. Accela is rated 7.0, while SAP CRM is rated 7.6. The top reviewer of Accela writes "A superb platform for low-code development, but needs to improve its pricing and support". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Accela is most compared with Salesforce Government Cloud, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM. See our Accela vs. SAP CRM report.

    See our list of best Local Government CRM vendors.

    We monitor all Local Government CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.