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Accela vs SAP CRM comparison

Accela and SAP are both solutions in the Local Government CRM category. Accela is ranked #5 with an average rating of 7.0, while SAP is ranked #2 with an average rating of 7.8. Accela holds a 2.9% mindshare in LGC, compared to SAP’s 26.8% mindshare. Additionally, 100% of Accela users are willing to recommend the solution, compared to 84% of SAP users who would recommend it.
Accela
Read 2 Accela reviews
  • 181 Views
  • 73 Comparison Views
100% willing to recommend
SAP CRM
Read 44 SAP CRM reviews
  • 1,514 Views
  • 43 Comparison Views
84% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Accela and SAP CRM based on real PeerSpot user reviews.

Find out in this report how the two Local Government CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Accela vs. SAP CRM Report (Updated: June 2025).
Buyer's Guide
Accela vs. SAP CRM
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Accela
Ranking in Local Government CRM
5th
Average Rating
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
SAP CRM
Ranking in Local Government CRM
2nd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
44
Ranking in other categories
CRM (3rd), Marketing Management (3rd)
 

Mindshare comparison

As of June 2025, in the Local Government CRM category, the mindshare of Accela is 2.9%, up from 1.2% compared to the previous year. The mindshare of SAP CRM is 26.8%, down from 28.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Local Government CRM
 

Featured Reviews

Sajjad Hussain - PeerSpot reviewer
A superb platform for low-code development, but needs to improve its pricing and support
It was a customized solution like a VPN. We used some open-source tools and some paid tools. But we mostly had custom-developed tools. As for why we switched from Accela, this is a very important question because that was a legacy system, and it was running for 11 years. Of course, we reached a point where we wanted to scale our applications, and we had a legacy system that could not support scaling and required more time to implement any applications. That was one of the reasons we chose a low-code platform. We evaluated multiple solutions in the market. As part of the bidding, Accela was the lowest with more features.
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ToniaSpight-Sokoya - PeerSpot reviewer
A CRM system that helps you automate and integrate your customer data and customer facing-activities: sales, marketing, service, and e-commerce
One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's essential to ensure the system flags documents properly according to global retention policies. We need to address bugs and make sure our system fully aligns with our procedures and policies. This is crucial to prevent breaches, especially in a time when breaches are becoming more common. For instance, my personal identity was compromised four months ago when my mortgage company had a breach, and I’m still working with the FTC to clean up the damage. In my work in mortgage and financial services, I’m focused on preventing this kind of issue for our consumers and clients.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can develop features in very little time."
"The Accela's most valuable features are visual inspection and workflow."
"The solution is easy to use."
"The solution is highly scalable."
"SAP CRM integrates well with SAP ERP which is useful."
"The primary use case for us is lead creation and data management."
"SAP CRM is very fast, providing accurate information and good results."
"The product integrates with third-party tools easily."
"The solution is stable."
"Its scalability is good."
More SAP CRM pros
 

Cons

"The tool's performance becomes slow with usage. Its deployment is also complicated."
"I would like to see integration with analytics and the Power BI dashboard."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"In terms of stability, there are some latency issues."
"As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement."
"When features do get added, we would like the product to notify us in a timely way."
"They should improve the design to make it more appealing to users."
"The solution is expensive."
"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."
"SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version."
More SAP CRM cons
 

Pricing and Cost Advice

"When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features."
"There is a license required for the solution and most of my clients purchase an annual license."
"As for the product licensing, we pay an annual fee. It's important to consider setup costs and licensing based on your organization's budget and needs."
"There is a license required to use SAP CRM."
"Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."
"From the maintenance perspective, SAP CRM is quite expensive compared to cloud services because the current solution they're using is managed by us and we are hosting it on servers. There is the cost of hosting, and managing servers and applications. The overhead is substantial, but this solution is a legacy system. It will take some time for the customer to migrate out of it."
"SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost."
"SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."
"The company has seen an increase in revenue."
More SAP CRM pricing and cost advice
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Use our free recommendation engine to learn which Local Government CRM solutions are best for your needs.
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Top Industries

By visitors reading reviews
Government
39%
Pharma/Biotech Company
12%
Computer Software Company
7%
Manufacturing Company
7%
Computer Software Company
11%
Manufacturing Company
11%
University
9%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Accela?
The Accela's most valuable features are visual inspection and workflow.
See all answers
What is your experience regarding pricing and costs for Accela?
When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features. Previously, Accela was on-premises, and we faced infrastructure costs ...
See all answers
What needs improvement with Accela?
The tool's performance becomes slow with usage. Its deployment is also complicated.
See all answers
What do you like most about SAP CRM?
Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.
See all answers
What is your experience regarding pricing and costs for SAP CRM?
SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.
See all answers
What needs improvement with SAP CRM?
Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, ...
See all answers
 

Comparisons

Salesforce Government Cloud vs Accela Logo
Salesforce Government Cloud vs Accela
Compared 100% of the time
More Accela Competitors
Microsoft Dynamics CRM vs SAP CRM Logo
Microsoft Dynamics CRM vs SAP CRM
Compared 33% of the time
Salesforce Sales Cloud vs SAP CRM Logo
Salesforce Sales Cloud vs SAP CRM
Compared 24% of the time
Zoho CRM vs SAP CRM Logo
Zoho CRM vs SAP CRM
Compared 13% of the time
Siebel CRM vs SAP CRM Logo
Siebel CRM vs SAP CRM
Compared 9% of the time
Oracle CRM vs SAP CRM Logo
Oracle CRM vs SAP CRM
Compared 9% of the time
More SAP CRM Competitors
 

Product Reports

Buyer's Guide
Local Government CRM
June 2025
Accela reportDownload Accela product report
Buyer's Guide
SAP CRM
May 2025
SAP CRM reportDownload SAP CRM product report
 

Overview

Accela is a cloud-based platform of government software solutions that helps state and local governments streamline their permitting, licensing, and code enforcement processes. It is a comprehensive solution that various departments can use, including planning, building, environmental health, and code enforcement.

If you are a tech professional looking for a Local Government CRM solution, Accela is a good option. It is a comprehensive, secure, and compliant platform that can help governments improve efficiency, transparency, and communication.

Accela's key features include:

  • A unified platform that can be used to manage all aspects of permitting, licensing, and code enforcement
  • A workflow engine that automates tasks and ensures that processes are followed correctly
  • A robust data management system that provides real-time insights into operations
  • A mobile app that allows users to access Accela from anywhere
  • A secure and compliant platform that meets the needs of government agencies

Here are some benefits of using Accela:

  • Accela can help governments automate tasks and streamline processes, saving significant time and cost
  • Accela provides a single source of truth for all permitting, licensing, and code enforcement data
  • This helps governments improve transparency and accountability
  • Accela's mobile app makes it easy for government agencies to communicate with citizens and businesses
  • Accela's platform is designed to meet the compliance requirements of government agencies
Accela

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth. 

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go. 

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP
 

Sample Customers

Accela is used by over 1,000 government agencies in the United States and Canada. Some of its customers include the City of Los Angeles, the State of California, and the City of Toronto.
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Buyer's Guide
Accela vs. SAP CRM
June 2025
Free Report: Accela vs. SAP CRM
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We monitor all Local Government CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.