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Accela vs SAP CRM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Accela
Ranking in Local Government CRM
8th
Average Rating
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
SAP CRM
Ranking in Local Government CRM
2nd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
43
Ranking in other categories
CRM (10th), Marketing Management (4th)
 

Mindshare comparison

As of October 2026, in the Local Government CRM category, the mindshare of Accela is 2.7%, up from 2.5% compared to the previous year. The mindshare of SAP CRM is 19.3%, down from 26.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Local Government CRM Mindshare Distribution
ProductMindshare (%)
SAP CRM19.3%
Accela2.7%
Other78.0%
Local Government CRM
 

Featured Reviews

Sajjad Hussain - PeerSpot reviewer
Full Stack Developer - TAMM OS/ Accela at Department of Health Abu Dhabi
A superb platform for low-code development, but needs to improve its pricing and support
It was a customized solution like a VPN. We used some open-source tools and some paid tools. But we mostly had custom-developed tools. As for why we switched from Accela, this is a very important question because that was a legacy system, and it was running for 11 years. Of course, we reached a point where we wanted to scale our applications, and we had a legacy system that could not support scaling and required more time to implement any applications. That was one of the reasons we chose a low-code platform. We evaluated multiple solutions in the market. As part of the bidding, Accela was the lowest with more features.
FA
CRM administrator at a manufacturing company with 10,001+ employees
Customization and automation drive effective user training and insights sharing
Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, it is a very good CRM system. I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal. We are getting very good support from the incident team and the in-house support team who are responsible for customization. Some customer centers have moved to Salesforce, but I don't have any experience with Salesforce to make a comparison.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can develop features in very little time."
"The Accela's most valuable features are visual inspection and workflow."
"When we are using SAP CRM we receive more accurate results than using any other CRM system."
"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."
"SAP CRM is a highly stable solution and one of the best on the market."
"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."
"The initial setup of SAP CRM was simple."
"The primary use case for us is lead creation and data management."
"We use SAP CRM to improve service functions and processes to complete all the activities with clients."
"The architecture, the business functionality, and the features really help the current existing organization."
 

Cons

"The tool's performance becomes slow with usage. Its deployment is also complicated."
"I would like to see integration with analytics and the Power BI dashboard."
"For those who do not have SAP at all, it might be a difficult choice because you can get more or less the same functionality from Salesforce with a better UI."
"The solution has some serious issues at this point."
"They could improve the product's analytics and reporting capabilities. Additionally, they could enhance its web interface speed."
"The tool's installation on the cloud takes time, but it should be easier. One transaction takes around one to one and a half hours."
"As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."
"SAP must provide a demo system for the customers."
 

Pricing and Cost Advice

"When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features."
"The product is costly."
"From the maintenance perspective, SAP CRM is quite expensive compared to cloud services because the current solution they're using is managed by us and we are hosting it on servers. There is the cost of hosting, and managing servers and applications. The overhead is substantial, but this solution is a legacy system. It will take some time for the customer to migrate out of it."
"The company has seen an increase in revenue."
"We pay for the license yearly."
"They should reduce the price to target small businesses."
"The pricing from SAP is good but it takes time to realize the investment."
"There is a license required to use SAP CRM."
"We have to pay a yearly licensing fee for SAP CRM, which is expensive."
report
Use our free recommendation engine to learn which Local Government CRM solutions are best for your needs.
915,341 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Government
20%
Manufacturing Company
10%
Construction Company
10%
University
10%
Financial Services Firm
11%
Manufacturing Company
10%
Comms Service Provider
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise6
Large Enterprise27
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SAP CRM?
SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.
What needs improvement with SAP CRM?
Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, ...
What is your primary use case for SAP CRM?
Currently, we are using SAP CRM for monitoring sales activities, forecasting, and marketing activities.
 

Comparisons

 

Overview

 

Sample Customers

Accela is used by over 1,000 government agencies in the United States and Canada. Some of its customers include the City of Los Angeles, the State of California, and the City of Toronto.
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Find out what your peers are saying about Accela vs. SAP CRM and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.