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Accela vs Microsoft Dynamics CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Accela
Ranking in Local Government CRM
5th
Average Rating
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Microsoft Dynamics CRM
Ranking in Local Government CRM
1st
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
79
Ranking in other categories
CRM Customer Engagement Centers (1st), CRM (1st), Marketing Management (2nd), Sales Force Automation (1st)
 

Mindshare comparison

As of August 2025, in the Local Government CRM category, the mindshare of Accela is 2.6%, up from 1.5% compared to the previous year. The mindshare of Microsoft Dynamics CRM is 32.1%, down from 33.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Local Government CRM
 

Featured Reviews

Sajjad Hussain - PeerSpot reviewer
A superb platform for low-code development, but needs to improve its pricing and support
It was a customized solution like a VPN. We used some open-source tools and some paid tools. But we mostly had custom-developed tools. As for why we switched from Accela, this is a very important question because that was a legacy system, and it was running for 11 years. Of course, we reached a point where we wanted to scale our applications, and we had a legacy system that could not support scaling and required more time to implement any applications. That was one of the reasons we chose a low-code platform. We evaluated multiple solutions in the market. As part of the bidding, Accela was the lowest with more features.
Pawel-Gawronski - PeerSpot reviewer
Streamlining resource management and improving project insights with helpful support
The deployment of Microsoft Dynamics CRM is easy because it's a software as a service, which eliminates the need to deploy anything in our data center. It has improved the verification of value streams by mapping projects to products and demonstrating the total cost of ownership. This automation significantly impacts daily operations by reducing the time spent on manual tasks and improving the quality and delivery time.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can develop features in very little time."
"The Accela's most valuable features are visual inspection and workflow."
"Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to. It's very customizable, so we're able to tailor it to a client's needs."
"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"When you have a vanilla, straightforward version, it is easy to use."
"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."
"The product is user-friendly."
"Technical support is completely good."
"Microsoft Dynamics CRM is a stable solution."
"Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline."
 

Cons

"I would like to see integration with analytics and the Power BI dashboard."
"The tool's performance becomes slow with usage. Its deployment is also complicated."
"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."
"There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use."
"From my experience, the solution's tech support could improve with a quicker response time."
"Sometimes the technical support for Microsoft Dynamics CRM is not qualified enough, and in some situations, we know the tool better than they do."
"We had to do some customizations on top and it got a bit cumbersome."
"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"The performance could be improved."
 

Pricing and Cost Advice

"When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features."
"Dynamics CRM's pricing is fair."
"There is a license required to use Microsoft Dynamics CRM."
"We have deployed the cloud-based version and it is a subscription and the price is based on the number of users using it."
"I'm not aware of any licensing costs for Microsoft Dynamics CRM."
"I rate the solution's pricing as a seven out of ten."
"Microsoft Dynamics CRM is very affordable if you use the yearly subscription."
"I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
"Microsoft Dynamics CRM's price is too high."
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Top Industries

By visitors reading reviews
Government
38%
Pharma/Biotech Company
12%
Computer Software Company
7%
Manufacturing Company
7%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Accela?
The Accela's most valuable features are visual inspection and workflow.
What is your experience regarding pricing and costs for Accela?
When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features. Previously, Accela was on-premises, and we faced infrastructure costs ...
What needs improvement with Accela?
The tool's performance becomes slow with usage. Its deployment is also complicated.
What do you like most about Microsoft Dynamics CRM?
The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
What needs improvement with Microsoft Dynamics CRM?
Microsoft Dynamics CRM needs to be improved in the visibility of add-on costs for end users, which can sometimes be tricky. On the reporting side, while there are various tools for reporting, they ...
What is your primary use case for Microsoft Dynamics CRM?
I use Microsoft Dynamics CRM in my day-to-day customer management tasks. Our usual use cases for Microsoft Dynamics CRM include task management and sales.
 

Also Known As

No data available
Dynamics CRM, MS Dynamics CRM
 

Overview

 

Sample Customers

Accela is used by over 1,000 government agencies in the United States and Canada. Some of its customers include the City of Los Angeles, the State of California, and the City of Toronto.
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Find out what your peers are saying about Accela vs. Microsoft Dynamics CRM and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.