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Accela vs Microsoft Dynamics CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Accela
Ranking in Local Government CRM
8th
Average Rating
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Microsoft Dynamics CRM
Ranking in Local Government CRM
1st
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
78
Ranking in other categories
CRM Customer Engagement Centers (1st), CRM (2nd), Marketing Management (2nd), Sales Force Automation (2nd)
 

Mindshare comparison

As of May 2025, in the Local Government CRM category, the mindshare of Accela is 2.6%, up from 0.8% compared to the previous year. The mindshare of Microsoft Dynamics CRM is 33.0%, down from 34.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Local Government CRM
 

Featured Reviews

Sajjad Hussain - PeerSpot reviewer
A superb platform for low-code development, but needs to improve its pricing and support
It was a customized solution like a VPN. We used some open-source tools and some paid tools. But we mostly had custom-developed tools. As for why we switched from Accela, this is a very important question because that was a legacy system, and it was running for 11 years. Of course, we reached a point where we wanted to scale our applications, and we had a legacy system that could not support scaling and required more time to implement any applications. That was one of the reasons we chose a low-code platform. We evaluated multiple solutions in the market. As part of the bidding, Accela was the lowest with more features.
Rishabh Chhajer - PeerSpot reviewer
Intuitive APIs, customizable design, but dashboards could improve
The most advantageous aspect of Microsoft Dynamics CRM is its periodic updates. Every quarter, Microsoft releases upgrades that address bugs and vulnerabilities. As a company governed by the Reserve Bank of India and SAP security regulations for our stock operations, we conduct periodic reviews of our applications, including Microsoft Dynamics CRM. Whenever we submit an audit report and identify bugs, we reach out to the Microsoft team for assistance. They assure us that the issues will be fixed in the next quarterly release. As a result, we have not experienced any outstanding bugs that have not been recorded or addressed.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can develop features in very little time."
"The Accela's most valuable features are visual inspection and workflow."
"Dynamics is easy to use. There are several fields I can filter."
"Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline."
"When you have a vanilla, straightforward version, it is easy to use."
"Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM."
"The flexible design is highly usable, and I have seen time-saving benefits from using this solution."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"The solution's return on investment is worth it."
"The solution is easy to use and stable. It offers a 360-degree view of your customers. It allows you to track interactions, giving you full visibility into customer habits and behavior"
 

Cons

"I would like to see integration with analytics and the Power BI dashboard."
"The tool's performance becomes slow with usage. Its deployment is also complicated."
"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce. They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce."
"The solution should improve the user experience in the process of creating and activating offers."
"The UI could definitely be improved."
"There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"From my experience, the solution's tech support could improve with a quicker response time."
 

Pricing and Cost Advice

"When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features."
"I rate the solution's pricing as a seven out of ten."
"Microsoft often encourages customers to commit to multi-year enterprise-level agreements, such as three or five-year deals with a minimum commitment of, for example, $200,000 dollars. However, in order to acquire more customers, I believe Microsoft should offer this same rate for one-year commitments for customers who want to experience it."
"Microsoft Dynamics CRM is a little expensive solution."
"I'm not aware of any licensing costs for Microsoft Dynamics CRM."
"The cost depends on a number of factors, so whoever is implementing it will need to take that into consideration before it is done."
"The solution is expensive."
"It's kind of pricey. It's about $50 or $60 per user."
"The price of the solution is good but could be cheaper."
report
Use our free recommendation engine to learn which Local Government CRM solutions are best for your needs.
849,963 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Government
41%
Pharma/Biotech Company
14%
Computer Software Company
8%
Wholesaler/Distributor
6%
Computer Software Company
13%
Government
11%
Financial Services Firm
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Accela?
The Accela's most valuable features are visual inspection and workflow.
What is your experience regarding pricing and costs for Accela?
When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features. Previously, Accela was on-premises, and we faced infrastructure costs ...
What needs improvement with Accela?
The tool's performance becomes slow with usage. Its deployment is also complicated.
What do you like most about Microsoft Dynamics CRM?
The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
What needs improvement with Microsoft Dynamics CRM?
Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly. It is one area where the com...
What is your primary use case for Microsoft Dynamics CRM?
We use Microsoft Dynamics CRM ( /products/microsoft-dynamics-crm-reviews ) for opportunity management and a traditional CRM approach for managing customer and client relationships. Although we have...
 

Also Known As

No data available
Dynamics CRM, MS Dynamics CRM
 

Overview

 

Sample Customers

Accela is used by over 1,000 government agencies in the United States and Canada. Some of its customers include the City of Los Angeles, the State of California, and the City of Toronto.
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Find out what your peers are saying about Accela vs. Microsoft Dynamics CRM and other solutions. Updated: April 2025.
849,963 professionals have used our research since 2012.