Zuora Reviews

We use Zuora for its subscription-based model and billing system. 

Regardless of the business type, if a company wants to run on a subscription-based model, we support them using this tool.

The best feature is product configuration. The automation is also fantastic—it handles everything from customer account creation to payment collection, all without any manual work. In addition, I can say that it is very efficient in pricing. It works effectively in pricing efficiency, especially in calibration. There won't be even a 0.1% difference.

I worked with Zoho for different use cases according to the requirements for the businesses. I have worked on two projects: one for HMD and another for Philips. For HMD, I worked on creating workflows, creating products, creating customer accounts, and integrating them with other systems. For Philips, I am still working on the project, deploying from one system to another, using developer tools, deployment manager, workflows, creating subscriptions from Zoho CPQ, and integrating with SAP.

The automated billing systems have increased our billing by some percentage because it is easier to understand. Zoho has impacted the billing process for business users and customers by providing a convenient way to upload and bill usages.

I work for a large utility manufacturing company that sells tyres on a subscription basis. I used Zuora to automate their business billing processes.

Initially, our customer's system was inefficient, using multiple systems for rating, invoicing, finance, and usage-based charging. There were minimal systems involved in their process. Now, they have merged every process into one system under one roof.

Moreover, Zuora has recently launched its AI bot, which can be used within the tenant itself.

We have a lot of products. So, we use it for product billing because we have many subscription-based models. We use Zuora for each product subscription and billing.

Zuora has a lot of features that I like. We have so many options for reporting, whether you want structured data or automation. 

In Zuora, we have the option to work without needing any other software. For example, policies are implemented within Zuora. If you want to introduce a product, you can use the API to integrate with Zuora.

And as Zuora is connected with Salesforce or other CRMs, we have the Big House connector. You can just install and use it. We have so many options with Zuora, and the UI experience is much better than other applications I have used. That's why I prefer Zuora over other solutions.

One of the main use cases is managing subscriptions. Consumers create subscriptions for products, and Zuora helps us handle that process. When consumers face account issues, our support team monitors and resolves those incidents.

Another aspect of our work with Zuora involves monitoring subscription creation. Sometimes, there are failures, so we need to track and resolve those issues. We manually process orders for European countries and the US, including trial and replenishment orders. We also handle tasks like invoice processing, which is partly manual and partly automated. We process the manual parts.

What I like best about the tool is it's user-friendly, especially when checking accounts and subscriptions. You can see all the details, like consumer-created subscriptions, invoice details, and the ability to create and remove rate plans.

We use the tool to monetize customer subscriptions. It is an enterprise module. Whenever a subscription ends, we send an email notification to the customer. The product generates the order number and bill number. It takes two to three seconds, and the notification is sent to the customer automatically. So the customer can pay the bill simultaneously.

I like the invoice template creation and the HTML drag-and-drop concept. The subscription, order management, billing settings, and workflow features are fine. I like the automated bill generation feature. It can be achieved from the workflow.

Different companies have been using Zuora to transitioning from traditional business models to subscription-based ones. This shift has helped improve their businesses. Essentially, Zuora facilitates its move to a subscription-based approach.

Zuora is an end-to-end solution that handles orders, payments, and licensing. Its robust billing engine manages all billing aspects, including debit memos. Zuora's rate plan charges offer the flexibility needed in the subscription business, allowing for easy product configuration. It has evolved since 2015, driven by customer feedback and ongoing reviews. It rapidly improves with new customizations and deployment features, making it a leading solution.

I use the solution for development tasks.

Zuora Workflow is valuable. It is the main tool I use to automate processes and deliver business requirements. CPR has helped streamline our billing operations.