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NetSuite ERP vs Zuora comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NetSuite ERP
Ranking in Billing Software
3rd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
35
Ranking in other categories
Activity Based Costing Software (6th), Cloud ERP (2nd)
Zuora
Ranking in Billing Software
1st
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
Subscription Management Software (1st)
 

Mindshare comparison

As of July 2025, in the Billing Software category, the mindshare of NetSuite ERP is 5.6%, down from 9.9% compared to the previous year. The mindshare of Zuora is 6.7%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Billing Software
 

Featured Reviews

Haggit Russo - PeerSpot reviewer
Effective financial management with real-time analytics and a straightforward setup
Reports are good but not perfect. The custom reports could be improved. The initial setup process for reports can be a bit complicated and may require more user-friendly options. My previous company faced difficulty with reporting when it was too complicated to find proper reports. Overall, improving the reporting feature would be beneficial.
Manoj Kumar Chippakurthi - PeerSpot reviewer
Reliable subscription billing solution with efficient pricing and product configuration
The main area where issues can arise is third-party integrations, particularly payment gateways. Some clients use third-party payment gateways, and problems can occur during these integrations. In my experience with my last two projects, I didn't encounter such issues. However, in my earlier support role, I noticed that some customers faced challenges when using external payment gateways. Specifically, payments were being received but not connecting to the customer accounts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature in NetSuite ERP is the user interface."
"The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules."
"The initial setup is easy."
"I am impressed with the product's ease of use. It also helps us reduce the techstack."
"It offers reporting flexibilities that were previously unavailable to us."
"It is a very solid product for finance and procure-to-pay processes."
"NetSuite is a better value than some competing solutions. The fee structure is simpler, and other ERP solutions don't offer as many options for configuration."
"The most valuable aspect of NetSuite ERP is the multi-subsidiary portion, it is the strongest across all the other ERPs. If you want to do consolidations, it works a lot better than other tools."
"I like the automated bill generation feature."
"I like that the UI is great and easily explainable."
"What I like best about the tool is it's user-friendly, especially when checking accounts and subscriptions. You can see all the details, like consumer-created subscriptions, invoice details, and the ability to create and remove rate plans."
"​It is some of the most responsive support that I have encountered.​"
"Zuora supports multiple pricing models. There are one-time usages, flat fees, per unit, tiered, and consumption-based models."
"These features are valuable because it has allowed the billing functionality to be fully operationalized. This allows us to refocus our energy on optimizing our recurring revenue streams outside of just basic billing.​"
"The best feature is product configuration. The automation is also fantastic. I can say that it is very efficient in pricing. It works effectively in pricing efficiency. The solution is stable. I’ve not encountered any bugs. The product is scalable. It's a good solution that helps ensure you don't lose revenue. I rate the solution a nine out of ten."
"Zuora Workflow is valuable."
 

Cons

"The solution is not user-friendly and it is complex to use."
"The areas that this product needs to improve on is the implementation and inventory processes."
"NetSuite is good for data management, but it's missing payroll features."
"As with any system offering large volumes of data, there are limitations on processing large volumes of data in custom ways."
"If they could provide more integration options to connect with different products, that would be ideal."
"It would be great if they offered localization for Central America."
"The solution's initial setup process was complex."
"NetSuite ERP's UI could be improved. There are some features that are very complex that do not have to be. There are some aspects of the solution that could be simplified and this can include the documentation. Since it's a very complex tool, you expect to have great detailed documentation to help you implement it."
"​It would benefit from more features designed to recoup revenue in B2C scenarios."
"When we raise global support tickets, we receive delayed responses."
"We don't know everything like the development team does. We are focused on operational tasks. I want to extend my knowledge of creating workflows and understand what the development team is doing. With replenishment orders sent after a certain frequency (like every three months), there's a problem if a subscription is canceled with a future date—it cancels on the same date instead."
"While fetching the data, I had faced some issues."
"Unlike Zoho, the main page doesn't contain everything. You have to click a button to reveal multiple options; even within those, there are further layers of options to navigate through."
"The solution must add more programming languages to build logic."
"Very rarely, maybe once every two months, the platform might be slow for a day or two. We usually receive notifications about these issues, which seem to stem from connectivity errors or similar issues."
"There are a few areas for improvement. Some APIs aren't working in amendment-based subscriptions."
 

Pricing and Cost Advice

"NetSuite ERP has a cost per module you want to use, and then you have the license per user."
"It is expensive."
"Pricing for NetSuite ERP is okay, but it could be better. The licensing model for NetSuite ERP is based on the number of modules and users. The standard license covers up to twenty-five users. If you have more than twenty-five users, you'll have to buy the premium license, which would double the price. For one module with five user licenses, the cost is between $40,000 to $50,000."
"The price of the solution is quite high."
"Regarding costs, it's not just about licensing. Customization recurring costs can become expensive over five to eight years, especially with new releases. However, NetSuite ERP integrates well with third-party applications, so it can still be used for finance while another ERP is used for localized production."
"It's very competitively priced due to it being a subscription model. So, clients are quite happy with the pricing. I would rate it an eight out of ten in terms of pricing."
"It is completely on a subscription basis. We pay yearly and, and you do not have to do anything on a monthly basis. Prices depend on the organization's scale and all those things, but they are doing a good job with the pricing."
"The price is less than the cost of daily hours."
"The solution is worth the price."
"The tiered pricing model is costly."
"Explore multiple options for implementation."
"Negotiate aggressively. Continue to push on cost until you feel comfortable.​"
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
7%
Construction Company
6%
Computer Software Company
26%
Performing Arts
9%
Legal Firm
8%
Real Estate/Law Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NetSuite ERP?
The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules.
What is your experience regarding pricing and costs for NetSuite ERP?
If you buy it through Europe or North America, it is quite expensive. However, if you can buy it from developing markets according to NetSuite, you can get significant discounts, up to 70%.
What needs improvement with NetSuite ERP?
Reports are good but not perfect. The custom reports could be improved. The initial setup process for reports can be a bit complicated and may require more user-friendly options. My previous compan...
What is your experience regarding pricing and costs for Zuora?
Zuora offers a variety of pricing options based on the features. They have a robust product with many features, and the cost depends on which features you choose to utilize. Discounts are also avai...
What needs improvement with Zuora?
There are some new developments, such as the invoice template, which is now more convenient for providing different languages. Previously, it was challenging to provide different languages other th...
What is your primary use case for Zuora?
I worked with Zoho for different use cases according to the requirements for the businesses. I have worked on two projects: one for HMD and another for Philips. For HMD, I worked on creating workfl...
 

Comparisons

 

Overview

 

Sample Customers

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Find out what your peers are saying about NetSuite ERP vs. Zuora and other solutions. Updated: July 2025.
863,564 professionals have used our research since 2012.