Simplicity in configuration enhances performance management discussions
I use Zoho People for managing HR activities in IT and retail services. Its simplicity and performance management features are valuable, but it needs more functionality and seamless historical data access. We're yet to realize ROI but expect long-term savings.
What is our primary use case?
I use Zoho People for managing the entire end-to-end HR activities. I have experience as a Zoho configurator and a power user. My use case involves the services industry, primarily IT services and retail services, catering to medium-sized businesses.
What is most valuable?
Zoho People has valuable features like simplicity in use and ease of configuration. The performance management feature is particularly good as it provides flexibility in managing performance cycles. It allows the measurement of various aspects like KPIs, goals, and competency skills. It also helps in plotting the nine-box grid, which is crucial for performance and talent management discussions.
What needs improvement?
Enrichment of current features by adding more functionality would be beneficial. There is also a need to improve the accessibility of historical employee data, making it as seamless as some other systems.
For how long have I used the solution?
I have used Zoho products for almost about three years.
What do I think about the stability of the solution?
Zoho People is stable in my experience.
What do I think about the scalability of the solution?
The product has a lot of scopes and is scalable. It can be scaled to an enterprise level in a significant way with further efforts.
How are customer service and support?
I would rate their customer service at eight out of ten. However, there is room for improvement, especially regarding response times and the ability of support agents to understand issues before proposing solutions.
How would you rate customer service and support?
How was the initial setup?
It is simple to use and easy to configure. On a scale of one to ten, I would rate the setup ease at eight.
What was our ROI?
We are not yet realizing the ROI, as we started using it about a year ago. However, we anticipate savings in the longer run.
What's my experience with pricing, setup cost, and licensing?
The pricing is in tune with what the market is.
Which other solutions did I evaluate?
I have experience with
OutSystems and Mindix.
What other advice do I have?
Overall, I would rate
Zoho People Plus at eight. I am currently with Larsen & Toubro Heavy Engineering as a customer of Zoho and was previously part of L&T Infotech, which was a Zoho partner.
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
