Service and Support
Microsoft provides assistance through calls and always strives to ensure configurations are correct. Their support services are described as great by users. Technical teams answer questions accurately, although premium support may have delays. Despite these delays, they provide needed information, ensuring reliability. Some users find it challenging to receive good assistance, rating technical help as average. While many rely on other resources for answers, Microsoft's support is generally satisfactory but varies in effectiveness.
Deployment
Many found Windows Autopilot's initial setup straightforward, especially with technical expertise or after consulting documentation. Some needed to navigate multiple portals or perform background research, particularly when deploying across different environments like Apple Business Manager. Engineers applied online resources successfully, while others found the process seamless after experience. Inputting required information into files saved time, though initial configuration appeared complex.
Scalability
Windows Autopilot's scalability is highly rated, with strong mentions of its effective handling during deployment. Users find it accommodates both small and extensive device deployments efficiently. It allows for easy management, with machines resuming configuration seamlessly after a pause. Users note its scalability depends on user familiarity with compliance, suggesting a minimal learning curve when properly installed. It receives high ratings from users for its capability to handle varying deployment scales.
Stability
Windows Autopilot is generally praised for its stability, with most users rating it between nine and ten out of ten. Many report no downtime, describing it as very stable. However, some users experience issues with Azure and Intune, causing occasional outages, leading to a lower stability rating of five out of ten. The setup is straightforward, involving device registration and integration, after which users benefit from the platform's capabilities.