NinjaOne vs Windows Autopilot comparison

NinjaOne and Microsoft are both solutions in the Mobile Device Management (MDM) category. NinjaOne is ranked #5 with an average rating of 8.4, while Microsoft is ranked #4 with an average rating of 7.8. NinjaOne holds a 7.2% mindshare in MDM, compared to Microsoft’s 5.7% mindshare. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 100% of Microsoft users who would recommend it.

NinjaOne

Read 21 NinjaOne reviews

7,114 Views
285 Comparison Views

95% willing to recommend

Windows Autopilot

Read 7 Windows Autopilot reviews

681 Views
681 Comparison Views

100% willing to recommend

NinjaOne

Windows Autopilot

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 13, 2024

NinjaOne and Windows Autopilot compete in the IT management tools category. Windows Autopilot has the upper hand in advanced setup capabilities and integration with Microsoft services.

Features: NinjaOne offers comprehensive remote monitoring and management, integration with various IT tools, and ease of deployment. Windows Autopilot stands out with sophisticated device provisioning, seamless Microsoft ecosystem integration, and advanced setup capabilities.

Room for Improvement: NinjaOne needs better reporting customization, third-party integration, and increased integration flexibility. Windows Autopilot requires improved documentation, more intuitive initial setup, and simplified setup processes.

Ease of Deployment and Customer Service: NinjaOne has a straightforward deployment process and prompt, helpful customer service. Windows Autopilot, though powerful, can be complex initially but provides extensive resources and support once set up.

Pricing and ROI: NinjaOne is cost-effective with good ROI through its comprehensive features and affordable setup. Windows Autopilot, while more expensive, justifies its cost with feature depth and Microsoft service integration, providing strong ROI for enterprises heavily invested in Microsoft.

To learn more, read our detailed NinjaOne vs. Windows Autopilot Report (Updated: December 2025).

Buyer's Guide

NinjaOne vs. Windows Autopilot

December 2025

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Helped 880,745 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NinjaOne

Ranking in Mobile Device Management (MDM)

5th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), Server Monitoring (6th), IT Service Management (ITSM) (8th), Remote Access (14th), Vulnerability Management (26th), IT Alerting and Incident Management (9th), Remote Monitoring and Management (RMM) (1st), Patch Management (7th), MSP Backup (2nd), Unified Endpoint Management (UEM) (6th)

Windows Autopilot

Ranking in Mobile Device Management (MDM)

4th

Average Rating

8.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Mobile Device Management (MDM) category, the mindshare of NinjaOne is 7.2%, up from 3.2% compared to the previous year. The mindshare of Windows Autopilot is 5.7%, up from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Mobile Device Management (MDM) Market Share Distribution
Product	Market Share (%)
Windows Autopilot	5.7%
NinjaOne	7.2%
Other	87.1%

Mobile Device Management (MDM)

Featured Reviews

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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ShubhamAgarwal

Senior CyberSecurity Specialist at LTIMindtree

Streamlined endpoint deployment has improved configuration and security workflows

It's a great tool that provides a lot of assistance from the Windows perspective with configuration and many other things. The newest feature that came up with AI is particularly valuable. I haven't used much of Windows Autopilot as it's very new to me. It's a cloud-based technology from Microsoft for performing the setup and pre-configuration of Windows devices. The way it assists in automated setup and streamlined deployment is great. I don't see any cons as of now.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"NinjaOne's best feature is its monitoring."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"The most important aspect of this tool is the security it provides our company."

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

"The most valuable feature we have found currently is probably patch management."

"NinjaOne is a great product. It is working and it is always developing."

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

"The standout feature of NinjaOne is that we do not have to open any ports for access, which is great for security."

More NinjaOne pros

"The most valuable aspect of Windows Autopilot is its automation features, which allow preset regulations and configurations."

"The solution is very stable."

"The most effective feature of Windows Autopilot for managing deployments is the automation."

"Windows Autopilot is very stable."

"Its most valuable feature is imaging, it takes very less time for processing."

"It is the only choice if you're managing Windows devices with Intune and Azure."

"Windows Autopilot's most valuable features are its automatic enrollment functionality and ability to detect and configure new devices seamlessly."

"The way Windows Autopilot assists in automated setup and streamlined deployment is great."

More Windows Autopilot pros

Cons

"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"Maximizing the screen during an SSH connection is not possible, which hampers usability on Linux servers."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device, and secondly, the macOS support is also what keeps it from being a higher score."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

More NinjaOne cons

"Windows Autopilot could improve its user interface. While it is a good tool, there are other options available that are more user-friendly."

"They could provide an executable and user-friendly wizard for installation and automatic removal, making it easier for users."

"We encounter issues with re-registering devices in the Azure domain."

"The Azure and Intune platform is not always available and quite often, there are service outages."

"If Microsoft can automatically add the license serial numbers, or have a method for us to get those serial numbers added to Windows Autopilot, apart from having to go through the device manufacturer that would greatly improve the solution."

"Windows Autopilot could improve its user interface. While it is a good tool, there are other options available that are more user-friendly."

Pricing and Cost Advice

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"The pricing is reasonable and cheaper than ConnectWise."

"Its pricing is great."

"NinjaRMM uses a subscription model."

"The product's pricing depends on the number of PCs or devices."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"We got a pretty good deal. It was fairly affordable."

More NinjaOne pricing and cost advice

"We are required to have a license for either EMS, E5, or E2."

"As far as I know, there isn't an additional cost specifically for Windows Autopilot itself. You'll need to consider the licensing fees for the software you install on the machines, such as Windows and Office. Overall, it is a valuable tool that simplifies the deployment process, making life easier for those involved."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Government

Manufacturing Company

Financial Services Firm

Computer Software Company

14%

Performing Arts

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	2

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

See all answers

What needs improvement with NinjaOne?

One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying...

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What is your primary use case for NinjaOne?

My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.

See all answers

What do you like most about Windows Autopilot?

Windows Autopilot's most valuable features are its automatic enrollment functionality and ability to detect and configure new devices seamlessly.

See all answers

What is your experience regarding pricing and costs for Windows Autopilot?

For smaller organizations, they can get it, though it would be a bit expensive.

See all answers

What needs improvement with Windows Autopilot?

I think they can improve the time it takes to provide the exact solution which will assist in rectifying a particular issue. Maybe they could support other devices other than Windows, such as Mac a...

See all answers

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Product Reports

Buyer's Guide

NinjaOne

January 2026

Download NinjaOne product report

Buyer's Guide

Mobile Device Management (MDM)

December 2025

Download Windows Autopilot product report

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Windows Autopilot is a collection of technologies used to set up and pre-configure new devices, getting them ready for productive use. You can also use Windows Autopilot to reset, repurpose and recover devices. This solution enables an IT department to achieve the above with little to no infrastructure to manage, with a process that's easy and simple.

Microsoft

Sample Customers

Status Pros, Mitchell and Company

Information Not Available

Buyer's Guide

NinjaOne vs. Windows Autopilot

December 2025

Free Report: NinjaOne vs. Windows Autopilot

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