The CPU utilization is very high with Trellix XDR. We are getting multiple types of CPU utilization from the EPP solution, with the EPP agent reaching as high as 80 percent CPU utilization. This creates big challenges for us. The support experience is also concerning. When we require support from Trellix immediately with high priority, we receive multiple emails requesting logs of various types. After that, we have to escalate to Trellix higher management, and then their agent will come in for a remote session to resolve any issues. I would give them eight out of ten points because of the high CPU utilization and the delayed support we experience.



