Ensures device availability and prevents failures through predictive diagnostics
What is our primary use case?
I use SOTI XSight to gain more visibility on our devices. It allows me to check the online or offline status and the condition of the devices.
What is most valuable?
The most valuable feature of SOTI XSight is its Mobile Device Management (MDM) capabilities, which provide visibility on all devices and help ensure 100% availability by preventing failures. If a device fails, productivity decreases, so ensuring they are operational is crucial. The remote control and diagnostic features save time and expenses related to sending people on-site for support. Furthermore, the ability to predict which device needs attention based on log files, thereby preventing incidents, is highly beneficial.
What needs improvement?
The subscription model could be improved, as it is not familiar in the Southeast Asian regions. The preference here is to invest one time or pay maintenance, as everything stops if not paid.
For how long have I used the solution?
I have been using SOTI XSight since 2019.
What was my experience with deployment of the solution?
Deploying SOTI XSight is straightforward. Typically, three to five engineers take part in the deployment.
What do I think about the stability of the solution?
I believe SOTI XSight is very stable. On a scale from one to ten, I would rate its stability as nine.
What do I think about the scalability of the solution?
I rate the scalability of SOTI XSight as eight out of ten, indicating it is quite scalable.
How are customer service and support?
I would rate SOTI's technical support a seven out of ten. They are effective and responsive.
How would you rate customer service and support?
Neutral
How was the initial setup?
It takes approximately five days to deploy SOTI XSight: two days to set up a configuration and the remaining time to prepare and check its functionality.
What about the implementation team?
A team of specialists, comprised of three to five engineers, participate in the deployment of SOTI XSight.
What was our ROI?
SOTI XSight provides a good return on investment through cost savings in several ways. It can predict which devices need attention, preventing incidents like device hang-ups or failures. As a result, I can reduce the need to send staff on-site for support, saving time and expenses.
What's my experience with pricing, setup cost, and licensing?
The pricing of SOTI XSight depends on the volume. If the volume is large, the price can be lower. However, if the volume is not significant, other expenses may offset the savings. Device availability remains my priority.
What other advice do I have?
I recommend SOTI XSight to other businesses because it ensures device availability and helps avoid operational delays that could impact revenue. I rate the overall solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
