Service and Support
Technical support for SolidFire can vary. Users find support responsive and proactive, especially with Active IQ. Some experienced delays with major issues or initial contact, but higher levels of support are effective. Many had positive interactions, stating that SolidFire's ease of management reduces the need for frequent support. Performance and technical assistance are generally praised, with a few noting challenges in critical situations or escalating tickets.
Deployment
The initial setup of SolidFire is straightforward, quick, and easy to implement. Deployment can take as little as 30-60 minutes, depending on prior knowledge and readiness. Organizations find the installation process to be self-explanatory and well-integrated, even for those less experienced with storage technology. While some technical expertise is needed, the setup is generally smooth and efficient, with SolidFire's architecture supporting easy management and administration.
Scalability
SolidFire offers impressive scalability and is highly rated by users. It integrates well in storage environments, supports medium to large enterprises, and allows easy addition of nodes. Some considerations are needed during design and upgrades, and large clusters may face update delays. Despite its higher initial cost, users appreciate its scalability, making it a valued asset for various business sizes.
Stability
SolidFire offers stable performance with minimal issues. Users experience no bugs, crashes, or glitches. Technical support is responsive. Disk replacements and hardware failures occur but do not disrupt performance or data. Stability is rated highly, often ten out of ten. Some users observe performance problems but cannot directly link them to SolidFire. Double helix protection and redundancy ensure reliability. Capacity management and security concerns exist but do not significantly impact overall satisfaction.
