ServiceNow Automation Engine optimizes IT processes, automates tasks, improves efficiency, and manages workflows. Users leverage it for incident response automation, service request management, compliance enforcement, and cross-platform orchestration. Its customizable workflows, scalability, real-time monitoring, and reporting features enhance productivity and streamline operations. Users appreciate the tool for its efficiency, communication improvement, and enhanced collaboration.
| Product | Mindshare (%) |
|---|---|
| ServiceNow Automation Engine | 1.2% |
| UiPath Platform | 12.5% |
| Microsoft Power Automate | 10.3% |
| Other | 76.0% |
1. Accenture2. Aetna3. AIG4. Airbus5. Allstate6. American Express7. AT&T8. Bank of America9. Barclays10. BHP Billiton11. Cisco12. Coca-Cola13. Comcast14. Dell15. E*TRADE16. FedEx17. Ford Motor Company18. GE19. Google20. H&R Block21. Home Depot22. IBM23. Intel24. JPMorgan Chase25. Kroger26. Liberty Mutual27. Lockheed Martin28. Marriott International29. Mastercard30. McKinsey & Company31. Microsoft32. Morgan Stanley33. Nike34. Nordstrom35. Oracle36. PepsiCo37. PwC38. Rakuten39. SAP40. Siemens41. SoFi42. Spotify43. Starbucks44. TD Ameritrade45. Toyota46. UnitedHealth Group47. Visa48. Walmart49. Wells Fargo
| Author info | Rating | Review Summary |
|---|---|---|
| Consultant at in8solutions | 3.0 | I primarily use ServiceNow Automation Engine for inventory management and disaster recovery integration. Its ecosystem and duplication control are valuable, though there are issues with automation, especially duplication and offline updates. We deploy it on Microsoft Azure. |
