ServiceNow Automation Engine vs UiPath Automation Cloud comparison

ServiceNow and UiPath are both solutions in the Robotic Process Automation (RPA) category. ServiceNow is ranked #30 with an average rating of 6.0, while UiPath is ranked #11 with an average rating of 9.0. Additionally, 100% of UiPath users are willing to recommend the solution.

ServiceNow Automation Engine

Read 1 ServiceNow Automation Engine review

857 Views
814 Comparison Views

0% willing to recommend

UiPath Automation Cloud

Read 2 UiPath Automation Cloud reviews

396 Views
182 Comparison Views

100% willing to recommend

ServiceNow Automation Engine

UiPath Automation Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 25, 2026

ServiceNow Automation Engine and UiPath Automation Cloud are competing in automation. ServiceNow stands out in customer support while UiPath is preferable for extensive functionality due to its feature set.

Features: ServiceNow Automation Engine offers strong integration capabilities within its ecosystem, enabling comprehensive management of workflows and processes. It also supports seamless workflow automation within its platform, ensuring efficient operations. Further, its capability to integrate with various ServiceNow modules is advantageous. UiPath Automation Cloud provides advanced robotic process automation tools, offering users significant flexibility in automation. Additionally, its AI integration allows for smart process automation across tasks. Finally, UiPath is noted for enabling easy automation adjustments, making it suitable for complex tasks.

Ease of Deployment and Customer Service: ServiceNow Automation Engine provides a seamless integration experience in IT service environments supported by a robust customer service framework. UiPath Automation Cloud facilitates quick deployment with cloud-based solutions. It is accompanied by comprehensive training resources and has strong community support.

Pricing and ROI: ServiceNow Automation Engine may incur significant initial setup costs due to its comprehensive nature, suiting organizations already using the ServiceNow platform for high ROI over time. UiPath Automation Cloud, with its scalable pricing models, allows lower entry costs and potentially quicker ROI through flexible subscription options. This pricing structure can be more favorable for small to mid-sized businesses.

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2026).

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Automation Engine

Ranking in Robotic Process Automation (RPA)

30th

Average Rating

6.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

UiPath Automation Cloud

Ranking in Robotic Process Automation (RPA)

11th

Average Rating

9.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Data Modeling (2nd), Process Automation (20th)

Featured Reviews

Robert Gonzales

Consultant at in8solutions

Provides better ecosystem control and duplication control but have duplication issue

The initial setup is complex. During deployment, we identify the assets we want to include and the site, among other details. We ensure everything is translated into a common language using a CML-type discussion, allowing consistency across all elements. We aim to standardize everything by using JSON as our common input format. We are deploying existing features, so most of the work is straightforward. We do need some developers, particularly ServiceNow developers, to be involved. However, there isn't a lot of additional work required. We need some licensing from ServiceNow to enable these feature sets, but there aren't many other requirements.

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Zeynep Köse

Rpa Developer at Turkish Airlines

Automation has reduced manual finance work and has increased accuracy for high volume tasks

I am not sure if there is any disadvantage to UiPath Automation Cloud; I cannot say anything definitive. Sometimes when we upgrade our Studio version, there would be some issues when we use a new version, but I would not say there is a significant negative aspect. The latest issues with the new version involve glitches or latency that happen when we upgrade, and we face some issues that take time to fix. We have to open a new ticket and proceed through that process. As I heard, UiPath Automation Cloud is a little more expensive than other tools. I just heard this from other developer friends, but I have never used any other tools myself.

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Top Industries

By visitors reading reviews

Construction Company

12%

Financial Services Firm

12%

University

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Automation Engine?

The solution is expensive. The primary expense lies in licensing from ServiceNow. Additionally, there are costs associated with development and labor required for integration.

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What needs improvement with ServiceNow Automation Engine?

The whole automation process still has a problem with duplication. They identify an asset, relate it to its physical architecture, and interconnect without us. The automation for this process is no...

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What is your primary use case for ServiceNow Automation Engine?

The primary use of ServiceNow Automation Engine is to enable CMDR to identify all the different feeds and systems, allowing for an accurate inventory. This process involves integrating IAM. Additio...

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What is your experience regarding pricing and costs for UiPath Automation Cloud?

My experience with pricing is that compared to all the other tools, UiPath Automation Cloud is very expensive.

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What needs improvement with UiPath Automation Cloud?

UiPath Automation Cloud needs to reduce the license cost. That is the first thing they need to concentrate on because many RPA tools are coming up in the market and some are much cheaper than UiPat...

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What is your primary use case for UiPath Automation Cloud?

My main use case for UiPath Automation Cloud involves all the RPA related automation including sales order creation, ServiceNow ticket and job ID creation, booking order, and enterprise level work....

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Comparisons

UiPath Platform vs ServiceNow Automation Engine

Compared 58% of the time

Microsoft Power Automate vs ServiceNow Automation Engine

Compared 13% of the time

Automation Anywhere vs ServiceNow Automation Engine

Compared 10% of the time

Blue Prism Cloud vs ServiceNow Automation Engine

Compared 6% of the time

Tungsten TotalAgility vs ServiceNow Automation Engine

Compared 6% of the time

More ServiceNow Automation Engine Competitors

Temporal vs UiPath Automation Cloud

Compared 51% of the time

Tray.io vs UiPath Automation Cloud

Compared 49% of the time

More UiPath Automation Cloud Competitors

Product Reports

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

Download ServiceNow Automation Engine product report

Buyer's Guide

Process Automation

March 2026

Download UiPath Automation Cloud product report

Also Known As

No data available

UiPath Data Service, UiPath Insights, UiPath Automation Hub

Overview

ServiceNow Automation Engine optimizes IT processes, automates tasks, improves efficiency, and manages workflows. Users leverage it for incident response automation, service request management, compliance enforcement, and cross-platform orchestration. Its customizable workflows, scalability, real-time monitoring, and reporting features enhance productivity and streamline operations. Users appreciate the tool for its efficiency, communication improvement, and enhanced collaboration.

ServiceNow

UiPath Automation Cloud offers robust automation capabilities for businesses. It enables seamless management of automation processes, providing a scalable, cloud-based environment.

UiPath Automation Cloud supports businesses by providing an end-to-end cloud solution for orchestrating enterprise automation. It simplifies the deployment and management of automation resources, reducing the need for on-premises infrastructure. This platform is especially valuable in rapidly scaling operations where agility and speed are key. With built-in security features, users can trust the platform while benefiting from regular updates and maintenance.

What are the key features of UiPath Automation Cloud?

Scalability: Effortlessly scale operations with cloud resources.
Access Control: Manage user permissions effectively to ensure secure operations.
Integrated Management: Unified management of robots and processes from the cloud.
Continuous Updates: Benefit from consistent updates without manual interventions.

What should you look for in UiPath reviews?

Cost Efficiency: Reduced hardware costs due to cloud-hosted environment.
Ease of Use: Streamlined operation management with intuitive tools.
Speed of Deployment: Quick deployment cycles enable faster operation start.
Security Enhancements: Regularly updated security measures.

In manufacturing, UiPath Automation Cloud scales production processes through automation, increasing efficiency. In finance, it accelerates transaction processing, improving accuracy and reducing errors. Healthcare employs it for streamlining patient data management to enhance service delivery.

UiPath

Sample Customers

1. Accenture2. Aetna3. AIG4. Airbus5. Allstate6. American Express7. AT&T8. Bank of America9. Barclays10. BHP Billiton11. Cisco12. Coca-Cola13. Comcast14. Dell15. E*TRADE16. FedEx17. Ford Motor Company18. GE19. Google20. H&R Block21. Home Depot22. IBM23. Intel24. JPMorgan Chase25. Kroger26. Liberty Mutual27. Lockheed Martin28. Marriott International29. Mastercard30. McKinsey & Company31. Microsoft32. Morgan Stanley33. Nike34. Nordstrom35. Oracle36. PepsiCo37. PwC38. Rakuten39. SAP40. Siemens41. SoFi42. Spotify43. Starbucks44. TD Ameritrade45. Toyota46. UnitedHealth Group47. Visa48. Walmart49. Wells Fargo

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Buyer's Guide

Robotic Process Automation (RPA)

March 2026

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