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ServiceNow Automation Engine vs UiPath Automation Ops comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Automation Engine
Ranking in Robotic Process Automation (RPA)
30th
Average Rating
6.0
Reviews Sentiment
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
UiPath Automation Ops
Ranking in Robotic Process Automation (RPA)
23rd
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
1
Ranking in other categories
Process Automation (30th)
 

Featured Reviews

Robert Gonzales - PeerSpot reviewer
Consultant at in8solutions
Provides better ecosystem control and duplication control but have duplication issue
The initial setup is complex. During deployment, we identify the assets we want to include and the site, among other details. We ensure everything is translated into a common language using a CML-type discussion, allowing consistency across all elements. We aim to standardize everything by using JSON as our common input format. We are deploying existing features, so most of the work is straightforward. We do need some developers, particularly ServiceNow developers, to be involved. However, there isn't a lot of additional work required. We need some licensing from ServiceNow to enable these feature sets, but there aren't many other requirements.
Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved efficiency in finance and operations while reducing turnaround time and defects
The most valuable features include process task mining where UiPath Automation Ops records tasks performed on the computer and generates output in the form of a process map and procedural document. It captures all clicks made, making documentation easier. Additional features include image processing, PDF file processing, Excel file input processing, data calculations, and cross-application data movement. Automation Cloud is a comprehensive solution, while UiPath Automation Ops handles governance, coding standards, and user access management. Automation Ops is primarily used by developers and support teams, whereas Automation Cloud is used for implementation and development.
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Top Industries

By visitors reading reviews
Construction Company
12%
Financial Services Firm
12%
University
8%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Automation Engine?
The solution is expensive. The primary expense lies in licensing from ServiceNow. Additionally, there are costs associated with development and labor required for integration.
What needs improvement with ServiceNow Automation Engine?
The whole automation process still has a problem with duplication. They identify an asset, relate it to its physical architecture, and interconnect without us. The automation for this process is no...
What is your primary use case for ServiceNow Automation Engine?
The primary use of ServiceNow Automation Engine is to enable CMDR to identify all the different feeds and systems, allowing for an accurate inventory. This process involves integrating IAM. Additio...
What needs improvement with UiPath Automation Ops?
There are certain controls that developers must manage based on input from business analysts. Compliance-related aspects do not happen automatically and must be explicitly mentioned. Bot task loadi...
What is your primary use case for UiPath Automation Ops?
I have Celonis Process Mining and UiPath Automation Ops understanding. I worked on UiPath automation implementation, doing process due diligence, identifying automation areas, and managing the tech...
What advice do you have for others considering UiPath Automation Ops?
UiPath Automation Ops requires proper access control management. Business analysts or leads must specify access levels for developers and hypercare teams. Different access types include execution r...
 

Overview

 

Sample Customers

1. Accenture2. Aetna3. AIG4. Airbus5. Allstate6. American Express7. AT&T8. Bank of America9. Barclays10. BHP Billiton11. Cisco12. Coca-Cola13. Comcast14. Dell15. E*TRADE16. FedEx17. Ford Motor Company18. GE19. Google20. H&R Block21. Home Depot22. IBM23. Intel24. JPMorgan Chase25. Kroger26. Liberty Mutual27. Lockheed Martin28. Marriott International29. Mastercard30. McKinsey & Company31. Microsoft32. Morgan Stanley33. Nike34. Nordstrom35. Oracle36. PepsiCo37. PwC38. Rakuten39. SAP40. Siemens41. SoFi42. Spotify43. Starbucks44. TD Ameritrade45. Toyota46. UnitedHealth Group47. Visa48. Walmart49. Wells Fargo
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Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: March 2026.
885,789 professionals have used our research since 2012.