SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.
| Product | Market Share (%) |
|---|---|
| SCOM | 9.5% |
| ServiceNow IT Operations Management | 17.4% |
| OpsRamp | 14.8% |
| Other | 58.3% |
| Type | Title | Date | |
|---|---|---|---|
| Category | Event Monitoring | Aug 27, 2025 | Download |
| Product | Reviews, tips, and advice from real users | Aug 27, 2025 | Download |
| Comparison | SCOM vs ServiceNow IT Operations Management | Aug 27, 2025 | Download |
| Comparison | SCOM vs OpsRamp | Aug 27, 2025 | Download |
| Comparison | SCOM vs BMC TrueSight Operations Management | Aug 27, 2025 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| Zabbix | 4.2 | N/A | 95% | 107 interviewsAdd to research |
| Datadog | 4.3 | N/A | 97% | 188 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 20 |
| Large Enterprise | 46 |
| Company Size | Count |
|---|---|
| Small Business | 252 |
| Midsize Enterprise | 219 |
| Large Enterprise | 813 |
SCOM Features
SCOM has many valuable key features. Some of the most useful ones include:
SCOM Benefits
There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.
A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”
PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”
Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”
A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”
A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”
SCOM was previously known as System Center Operations Manager, SCOM 2012.
Dialog Telekom
| Author info | Rating | Review Summary |
|---|---|---|
| Assistant Manager at SMS group GmbH | 5.0 | I manage SCOM mainly for monitoring Linux systems and configuration, integrating it with Grafana for dashboards. Its alerting mechanism is beneficial, though the dashboarding needs improvement. Enhanced visualization for non-administrators would significantly enhance user experience. |
| ICT System Administrator at College of Europe | 4.0 | We use SCOM to integrate and monitor systems like Active Directory with alerting and threshold settings. Its user interface could be more intuitive, and a SaaS Azure version would improve accessibility. We also use SolarWinds and Defender portal for monitoring. |
| Network Operations Center at Student Loans Company | 2.5 | I use SCOM primarily for infrastructure monitoring, focusing on performance metrics like CPU, memory, and space. While it helps with server monitoring, I'm considering moving towards Icinga for application monitoring and CloudWatch or Azure for cloud solutions. |
| Senior Manager - Monitoring & Observability at a financial services firm with 10,001+ employees | 4.0 | I manage SCOM for monitoring Windows OS and Microsoft products like Active Directory and Exchange. It provides quick, end-to-end monitoring with helpful management packs. While it lacks some APM features, it meets my current requirements effectively. |
| IT Technical Support Deputy General Manager at a financial services firm with 10,001+ employees | 5.0 | I find SCOM valuable for its availability reports that enhance service stability. However, it could benefit from improved dashboards and detailed logs for real-time monitoring. It has aided in making informed decisions on server upgrades and replacements. |
| Information Technology Consultant at University of the Witwatersrand | 3.5 | I utilize SCOM for performance monitoring and role-based access in Windows environments. It offers detailed reporting and easy issue detection. Improvements are needed in cloud monitoring tools, and certification options would be beneficial as they are currently discontinued. |
| It Genst Adm 1 at a government with 10,001+ employees | 3.5 | We use SCOM for monitoring our Windows servers, valuing its alert system from a central location. However, it needs usability improvements. It’s cost-effective, offering benefits similar to a help desk without transaction costs. |
| system engineer 2 at a retailer with 10,001+ employees | 4.5 | We use SCOM for server monitoring, valuing its Azure monitoring and integration features. Direct integration with third-party tools needs improvement. Compared to AppDynamics, SCOM excels in Microsoft services monitoring, though it lacks bulk licensing options but remains reasonably priced. |
