What is our primary use case?
For onboarding Recorded Future, it is typically straightforward. We need to have the license provisioned to access the platform. We configure users, user roles, set up policies, and integrate with our SIEM, SOAR, and EDR platforms. The next step involves tuning alerts, defining watchlists, and customizing intelligence collection based on the unique threat landscape of the energy sector. Recorded Future provides onboarding sessions, documentation, and support to help our teams understand how to use intelligence cards, risk scoring, and sector-specific dashboards. Once configured, the platform becomes a central intelligence hub for SOC, IR, and threat-hunting teams.
In terms of reducing alert fatigue, the integration of Recorded Future is very straightforward. We just need to follow a few steps and the integration is complete. We can get real-time threat data as part of the alerts, including dark web monitoring, detailed vulnerability intelligence, and nation-state ransomware information, which helps to prioritize alerts. The feeds go directly into the platform, enabling analysts to quickly understand the relevance of threats in real time.
For Recorded Future's risk assessment, there are a number of tools that we can integrate with the system, especially for risk assessment. We integrated this risk assessment tool with different energy sector commonly used products such as Microsoft Sentinel, Splunk, SentinelOne, ServiceNow, CrowdStrike, and the Splunk SOAR platform. These integrations, including into the firewall, allow threat intelligence to automatically enrich alerts. Any analyst looking at the alerts will get detailed information about the source IP, the destination IP, and whether there has been a breach in the past or if the user is part of the incident response. This kind of threat intelligence gives us additional capabilities to resolve the scoring. From the risk perspective, we can easily identify what we need to prioritize according to critical, high, low, and medium severity. Our team finds it easy to focus on resolving threats according to the energy sector vulnerabilities or dangers. We can get very granular data about what we are looking for and what is happening in our environment.
What is most valuable?
The features and capabilities of Recorded Future that I have found the most valuable are its AI-driven capabilities that make a significant impact. It has significantly enhanced our ability to prevent attacks that have an AI role in them. The platform uses machine learning to analyze the threat actor behavior, identify emerging vulnerabilities, and leaked credentials of any user account. It also highlights malicious infrastructure before it is used in an attack. Recorded Future has a database which contains all this information, which helps us in the energy sector where the advisory is always ahead of the game. Having this information as an analyst or as an administrator helps us to provide early warning capabilities using this product, allowing us to block incidents if alerts are missed by the EDR or firewall. This intelligence feeds help us to narrow down incidents further. The platform provides a real-time view of the threat targeting critical infrastructure, OT environment, especially for supply chain partners. It offers threat intelligence cards and risk scoring specific to the energy sector. That reporting makes it easier to prioritize what matters the most, reduce the noise, and help us to focus on the threat that would be essentially impacting energy operations. The interface is very intuitive and the alerting system is reliable, making day-to-day monitoring efficient.
We measure improvement in our organization's security posture using Recorded Future by analyzing the impact on mean time to detect and mean time to respond for analysts. When incidents occur, Recorded Future detects them by providing analysts immediate visibility into threats relevant to the energy sector. When an incident happens, if a priority alert requires one hour to figure out what is going on, using Recorded Future significantly reduces the time. Instead of manually researching indicators, vulnerabilities, or threat actors, this platform automatically enriches alerts with risk scores and intelligence cards. The intelligence cards inform us of the risk scores for alerts and what controls need to be in place to prevent incidents from spreading through the organization. The scoring system is beneficial, allowing SOC analysts to identify high-risk events faster, especially involving ransomware groups, known state actors, and ICS-related vulnerabilities. Our sector, the energy sector, is critical; any downtime can be costly. Utilizing this platform has significantly reduced our mean time to detect and we are actively working on reducing mean time to respond as well. When alerts occur, incident responders no longer need to research information, as the platform centralizes everything for them. They can quickly identify threat actor behaviors, tactics they use, associated indicators, and whether threats are actively targeting the energy sector. During the triage phase, analysts can easily identify root causes and resolve alerts promptly, which has significantly reduced our mean time to respond.
What needs improvement?
For the threat landscape, Recorded Future has a nice dashboard and reporting feature, though there is always an opportunity to improve how we visualize the high-severity sectors. It requires tuning to avoid alert fatigue, especially in high-threat environments like energy, where many threats seem relevant. Some advanced intelligence features require additional licensing, which can significantly increase costs. While Recorded Future provides strong IT-focused intelligence, OT and ICS-specific intelligence, which is improving, still requires supplemental sources for full coverage. New users or analysts newly onboarded to the team may need additional training to navigate the platform effectively.
If we were to upgrade to a Tier 1 plan or an additional licensing plan, it should include advanced intelligence feeds that require licensing upgrades to unlock those features. Although Recorded Future is best in breed in the market, the company should consider lowering prices to be more accessible for mid-sized organizations where budgeting is a main concern.
For how long have I used the solution?
I have been working with Recorded Future in my current organization and I have been working with this platform in my previous organization. I have three to four years of experience, particularly with this product.
What do I think about the stability of the solution?
For reliability and stability, we are in a small security team, but the data Recorded Future provides and the stability of this product are very effective. It is best-in-breed in the market right now. Recorded Future offers some customization options, licensing availability, and additional features. Overall, it fits well with our organization and its energy-specific requirements, showing significant reliability and stability.
What do I think about the scalability of the solution?
According to our growing company, US Energy, we are currently over a thousand employees and we are utilizing Recorded Future. Our logs are integrating with different systems, and from a scalability standpoint, this is a good product. As the number of employees increases along with evolving threat landscapes, the real-time feeds provide analysts with helpful information specifically for the threat intelligence card and risk scoring system, helping us narrow down the root cause. This product significantly assists us on the scalability side, as we have not faced any roadblocks or downtime while using it.
How are customer service and support?
I reached out for help when some intelligence feeds were not coming up and logs were not displaying in real time. I opened a support ticket and they were quite responsive, getting back to me within 24 hours, and it worked fine as expected.
I would rate technical support as eight out of ten. They are very responsive and knowledgeable. Whenever there are false positives, issues during upgrades, or alert enrichment, I reach out regarding these use cases, and they help us solve these issues promptly.
Which solution did I use previously and why did I switch?
Recorded Future is the first product we started using for these use cases.
How was the initial setup?
Setting up the product is pretty straightforward.
What about the implementation team?
I have been involved throughout the onboarding process and in the decision-making process to purchase this product.
Which other solutions did I evaluate?
I have seen a couple of technologies, such as CrowdStrike and Google in the market, but Recorded Future is best-in-breed for obtaining real-time threat intelligence landscape data.
What other advice do I have?
If Recorded Future reduces the licensing prices, then more organizations can use it and everybody can benefit from it. I would rate this product a ten out of ten overall.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?