The setup of Panaya Recorder is a bit complex. Panaya is a SaaS application, but you need to install some components on your computer. You need to set up your computer to allow Panaya Recorder to work. There are five or six things to do each time you install Panaya for any user. If you miss something, Panaya Recorder doesn't work. So, it is complex to install. Its reporting can be better. We cannot create some of the reports with different data. It is a little limited. There is no possibility for us to build specific reports based on specific fields and so on. We can use some templates for reports, but they are in a simple format. We cannot arrange things in the way we want. It has a pretty fine dashboard, which is good, but when you want something specific, you cannot do it. We should be able to share this dashboard with many people, but currently, only testers have access to Panaya. It is not easy to share this dashboard in real-time with a large group of people because they need a license just to see the report, and it can be very expensive. Its licensing should be improved. There should be more license types. There should be an advanced license and a basic license. Some users use Panaya in a very basic way to check defects or reports, but some users will use it in an advanced way. They need to be able to give different types of licenses and also better pricing because it can be expensive. We tried to have some automation with the tool to make some tests with Panaya, but it looks like it takes time to prepare automated scripts. We are still learning how to do this. It is hard to do, and it takes time to create automated tasks. It is not really an easy task. We need to invest a lot of time to build these automated scripts in Panaya. We should use more automation from Panaya.
