Service and Support
Oracle Database Cloud Service's customer service and support receive mixed impressions. Some users find the technical support excellent, rating it a five out of five, with freely available documentation and an extensive learning platform. Others consider the support satisfactory, with scores around eight out of ten, while some express dissatisfaction, citing slow and vague service, rating it five out of ten. Many users report minimal need for support, with another team often handling inquiries.
Deployment
Many found Oracle Database Cloud Service's initial setup straightforward, especially for those with technical expertise. Deployment typically took a few hours, though some needed additional time for migration. Complexity varied; some rated it medium to high, requiring support and a team for execution. Beginners may find it challenging, needing familiarity with version compatibility. Installation times ranged from weeks to a few hours, with varying opinions on difficulty levels.
Scalability
Oracle Database Cloud Service is generally regarded as scalable, with the ability to accommodate growing workloads effectively. Many rate its scalability between eight and ten, noting that it efficiently handles increased demand by allowing for easy expansion of resources like memory and processors. Some mention the complexity involved in expanding capacity, yet acknowledge its robust capabilities for large user bases. Overall, organizations have experienced satisfactory scalability, perfect for their varied needs.
Stability
Oracle Database Cloud Service demonstrates high stability praised by many. Organizations running critical mission software experience excellent stability and performance. Frequent stability ratings range between seven and nine out of ten, with users citing high reliability. Despite occasional connection failures and issues, others report perfect stability without concerns. Users appreciate the good documentation that minimizes bugs and complications. Scalability is noted, yet some rate it lower. Most feedback reflects a positive consensus on stability.