How has it helped my organization?
Oracle Database Cloud Service is a nice and strong database engine, so my company can face the challenge of developing programs over the platform. Its performance is adequate for the needs of my company and my team.
What is most valuable?
What I like best about Oracle Database Cloud Service is its nice performance. My company doesn't have any problems with the service. The technical support for it is also good. My company is satisfied with Oracle Database Cloud Service.
I also like the availability of the service. It's a trustworthy service. I didn't experience any downtime from it. My company also has additional features included in the contract, such as WAP, which makes operations easier. My team can implement all the architecture with the features and services that Oracle Database Cloud Service offers.
Technically, this is a very, very, good product or database, whether on-premises or on the cloud.
What needs improvement?
Oracle Database Cloud Service is a good engine and at the moment, there isn't any new feature I can think of that I'd like added to the service. The only problem I see in Oracle Database Cloud Service is it's more commercial, so it has a relation to how it deals with customers. I don't feel secure in a deal with Oracle because that team changes the conditions each year, and there's no representative from the team that talks to my company about new needs. Oracle needs to improve its relationship with customers and partners in general.
For how long have I used the solution?
My company has been using Oracle Database Cloud Service for two years.
What do I think about the stability of the solution?
Oracle Database Cloud Service is a stable service. My company is running a critical mission software on it, and the performance and stability of the platform was very, very good.
What do I think about the scalability of the solution?
Oracle Database Cloud Service is a scalable service. If you need more processors or more memory, you can scale it easily and quickly.
How are customer service and support?
Oracle Database Cloud Service has good technical support. On a scale of one to five, where one is the worst and five is the best, I'm rating support a five.
Which solution did I use previously and why did I switch?
We didn't use a different solution before using Oracle Database Cloud Service. We have a long history with Oracle products, but we came from an on-premise database and we switched it to Oracle Database Cloud Service because we don't want a new infrastructure and we need to scale the processor or the memory easily, so we don't want to deal with the infrastructure and the hardware and install those, and this is the main reason we went with Oracle Database Cloud Service.
How was the initial setup?
The deployment of Oracle Database Cloud Service was very easy. It only took less than a month to install and start using the service.
What about the implementation team?
We did the implementation of Oracle Database Cloud Service by ourselves.
What's my experience with pricing, setup cost, and licensing?
Pricing for Oracle Database Cloud Service could be more competitive. Lately, pricing for it has been increasing, so my company may have to review different options to find a solution with competitive pricing.
From what I know, there's no additional cost apart from the standard licensing fees for Oracle Database Cloud Service.
What other advice do I have?
My company works with Oracle Database. My team uses Linux as the operating system and Microsoft 365 for email, Excel, Word, and PowerPoint. Oracle Database is deployed on-premises. My company also uses Oracle Database Cloud Service.
In terms of maintaining Oracle Database Cloud Service, my company has one FTE. In terms of usage, the service has more than one hundred users within the company.
My rating for Oracle Database Cloud Service is seven out of ten. The relationship with Oracle is complicated. The commercial relationship is complicated. If the relationship could be improved, then that would make my rating a ten.
Which deployment model are you using for this solution?
Disclosure: My company has a business relationship with this vendor other than being a customer: partner