Service and Support
Nutanix Disaster Recovery's customer service and support receive mixed feedback. Many find the technical support team helpful and attentive, with some rating it as high as eight out of ten. However, others note response delays, especially with urgent tickets, and rate it as low as five. Recently, support quality seems to decline, particularly with new functionalities like Kubernetes, where the staff appears underprepared, possibly due to transition challenges.
Deployment
Most users found Nutanix Disaster Recovery's initial setup straightforward and easy, with the installation completed within a day or ten minutes. Users describe the process as simple, involving creating a remote site, a production domain, adding VMs, and syncing sites via IP addresses. Maintenance is easy, and documentation is praised. Some users had prior experience, facilitating their setup, while others running it reported seamless performance post-installation.
Scalability
Nutanix Disaster Recovery is praised for scalability by users who mention the ability to add nodes and utilize diverse hardware, proving useful for small to medium-sized enterprises. Horizontal, vertical, and hot scaling are well-supported, though licensing costs for additional nodes are a concern. Some users mention challenges with connectivity affecting input, and others are still gaining knowledge about scalability. Despite these issues, the system handles numerous users effectively.
Stability
Many users express confidence in Nutanix Disaster Recovery's stability, frequently rating it highly. While some mention its consistent performance, noting zero downtime over five years, minor concerns about slowness exist. Some newcomers to the software acknowledge stability but are cautious, as they are still evaluating its full capabilities. Overall, experiences largely reflect a positive outlook on reliability, with stability ratings commonly ranging from 7.5 to ten out of ten.
