With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.
| Product | Mindshare (%) |
|---|---|
| Infraon Desk | 1.0% |
| ServiceNow | 12.6% |
| JIRA Service Management | 6.3% |
| Other | 80.1% |
Infraon Desk was previously known as Everest Service Manager.
Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telco
| Author info | Rating | Review Summary |
|---|---|---|
| IT Service Delivery at a tech services company with 1,001-5,000 employees | 3.5 | I chose Infraon Desk for its high customizability, user-friendliness, and budget-friendliness in IT ticketing. Though my current version is basic, I'm eager for V3.0's enhanced features. With excellent support, I recommend it for its value. |
| Operations Head at a comms service provider with 201-500 employees | 4.0 | We've used Infraon Desk for years, finding it a stable, scalable, and customizable ticketing solution for our 80,000+ nodes. While reporting needs more graphical detail, its flexible dashboards and excellent customer service make us very satisfied with its value. |
