IFS Cloud Platform vs Infraon Desk comparison

IFS and EverestIMS are both solutions in the Help Desk Software category. IFS is ranked #17 with an average rating of 7.8, while EverestIMS is ranked #43. IFS holds a 1.8% mindshare in HDS, compared to EverestIMS’s 0.6% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of EverestIMS users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

4,441 Views
666 Comparison Views

87% willing to recommend

Infraon Desk

Read 2 Infraon Desk reviews

336 Views
235 Comparison Views

100% willing to recommend

IFS Cloud Platform

Infraon Desk

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and Infraon Desk both compete in the cloud-based solution category. Data comparisons suggest IFS Cloud Platform has the upper hand in enterprise management, whereas Infraon Desk stands out in IT management.

Features: IFS Cloud Platform offers a comprehensive suite of features that include enterprise resource planning, asset and supply chain management, and HR solutions. It integrates these functionalities seamlessly for large-scale operations. Infraon Desk provides robust IT service management and automation with a focus on asset monitoring and ticketing. Its simplicity caters to IT-oriented solutions, making it appealing for organizations with specific IT needs.

Ease of Deployment and Customer Service: IFS Cloud Platform supports scalable deployment for complex business environments and offers robust support services for enterprise clients. Infraon Desk facilitates rapid implementation with a straightforward deployment process, easing management for IT services. Its customer service is tailored towards IT solutions, offering responsive support for IT-specific queries.

Pricing and ROI: IFS Cloud Platform may have a higher initial setup cost but offers substantial ROI for enterprises needing a comprehensive business management platform. Infraon Desk is cost-effective with quicker returns, ideal for organizations seeking specific IT functionalities with minimal overhead.

To learn more, read our detailed IFS Cloud Platform vs. Infraon Desk Report (Updated: September 2025).

Buyer's Guide

IFS Cloud Platform vs. Infraon Desk

September 2025

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

17th

Ranking in IT Service Management (ITSM)

14th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (27th), Customer Experience Management (9th), Field Service Management (2nd), ERP (17th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (4th), Local Government CRM (13th), IT Asset Management (11th), License Management (2nd)

Infraon Desk

Ranking in Help Desk Software

43rd

Ranking in IT Service Management (ITSM)

39th

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.8%, up from 1.3% compared to the previous year. The mindshare of Infraon Desk is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
IFS Cloud Platform	1.8%
Infraon Desk	0.6%
Other	97.6%

Help Desk Software

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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reviewer1621719

IT Service Delivery at a tech services company with 1,001-5,000 employees

Customizable, easy to manage using a single dashboard, but the features in my version are quite basic

Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me. The customization took longer than I expected to complete, although it may be the team that I was interacting with. They might not have had enough manpower in place. If enough resources are available then the customization is easy. All of the information that I need for monitoring the entire platform is available on a single dashboard. This is very helpful with respect to managing. The multi-channel ticketing options that this solution provides are very important to us because it's all about how we engage with our customers and what options we offer for them to communicate with us. Nowadays, there are many collaborative platforms and many methods for ticket logging. Every system of this type should be flexible enough to provide a mobile app, at least for Android and iOS, and not be confined to using Windows alone. Similarly, self-service portals as well as integration with Slack, as this product has, are important options that many people use.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."

"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."

"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."

"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."

"A high level of ERP can be handled in IFS."

"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."

"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."

"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."

More IFS Cloud Platform pros

"Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me."

"There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail."

Cons

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."

"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."

"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."

"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."

"The solution needs to improve its documentation and user-friendliness."

"There should be some improvements in the predefined templates in IFS Applications."

"Technical support could be improved."

More IFS Cloud Platform cons

"The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved."

"Better connectivity and integration with more collaborative platforms would be helpful."

Pricing and Cost Advice

"Pricing is an area that could be improved. They could be more competitive."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"There are varying license levels that you can purchase."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

"The product is reasonably priced."

"There's an additional yearly cost for support."

More IFS Cloud Platform pricing and cost advice

"The price of this solution is reasonable and it was well within my budget."

"The pricing model is very competitive."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

11%

Energy/Utilities Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

No data available

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

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SAP S/4HANA vs IFS Cloud Platform

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Compared 17% of the time

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Product Reports

Buyer's Guide

IFS Cloud Platform

September 2025

Download IFS Cloud Platform product report

Buyer's Guide

Help Desk Software

September 2025

Download Infraon Desk product report

Also Known As

IFS Applications, Assyst, IFS Cloud

Everest Service Manager

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.

EverestIMS

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telco

Buyer's Guide

IFS Cloud Platform vs. Infraon Desk

September 2025

Free Report: IFS Cloud Platform vs. Infraon Desk

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