Service and Support
Technical support is generally rated as good, with responsive and helpful service. Some users find customer service excellent, while others have mixed experiences. Language barriers exist, favoring English support. Some issues took longer to resolve, indicating possible improvements in support efficiency. Third-party service and timeliness are praised, though some users experienced limitations. A few cases required specialized attention, and though Check Point's technical support is often praised, enhancement in SLA and support is desired by some users.
Deployment
Many found Check Point Anti-Spam and Email Security Software Blade's setup uncomplicated. While some noted complexity with multiple appliances, others appreciated the intuitive configuration. Some who lacked initial experience commented on challenges, but those with IT backgrounds found it manageable. Deployment varied in duration, from half an hour to 120 days, depending on regional divisions and previous setup experience. Training IT staff was seen as complex by some, yet others found integration seamless without complexity.
Scalability
Check Point Anti-Spam and Email Security Software Blade handles scalability effectively. Many organizations across various scales find it adaptable, suitable for different server environments, and easy to expand. While some find scaling up expensive, others praise its excellent scalability and robust performance, even with high email traffic and diverse system configurations. It supports multiple user environments, ensuring reliable functionality. Overall, it remains a reliable choice for expanding enterprise needs.
Stability
Check Point Anti-Spam and Email Security Software Blade is recognized for its reliability, effectively integrating with various IT systems. Users report minimal downtime, with only rare automatic restarts for updates. Organizations find no performance issues and emphasize its handling of email tasks efficiently. Stability in high-availability environments is highlighted, allowing policy changes without user disruption. Many rate its stability a ten out of ten, appreciating its performance in cluster setups for enhanced steadiness.