Celonis Reviews

Name: Celonis
Brand: Celonis
Rating: 4.2 (54 reviews)

4.2 out of 5

54 reviews
100% willing to recommend

What is Celonis?

Celonis is the global leader in execution management. Powered by its process mining core, Celonis has evolved from its beginnings as a Process Mining company into an execution management pioneer, enabling companies to unlock execution capacity and perform at full potential. Celonis offers advanced technology in data execution, combining real-time process data, the intelligence to make sense of that data, and the execution capacity to take immediate, decisive action. Celonis’ Execution Management System makes data work for its customers by identifying inefficiencies and weaving interconnected processes together – thereby eliminating billions in corporate inefficiencies, empowering better business decisions and triggering the right actions automatically. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.

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Celonis is the #1 ranked solution in top Process Mining solutions. PeerSpot users give Celonis an average rating of 8.4 out of 10. Celonis is most commonly compared to Microsoft Power Automate: Celonis vs Microsoft Power Automate. Celonis is popular among the large enterprise segment, accounting for 67% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 15% of all views.

Helped 865,384 peers since 2012

Featured Celonis reviews

AntonioCardone

Senior Development Manager at Lutech

This tool allows me to discover value before discussing technology. It's the first solution that combines business competence and capabilities with technological capabilities. With Celonis, I discuss processes and root causes, analyzing the bottleneck resource process. There is an app centered around a data-driven approach. I can create the model and, in a data-driven way, map processes using technology that supports people in investigative activities by finding root causes where processes falter. Celonis emphasizes that these goals aim to generate cost optimization.

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Cuneyt Ugur

Robotic Process Automation Leader at Borusan Holding

We are using it for core business processes such as order-to-cash, accounts receivable, and accounts payable. We also use it for our mobile application and up-to-sales services We are actually using Celonis to understand our processes, bottlenecks, and problems, and especially to identify…

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Paolo Facoetti

Senior Data Scientist & Data Professional at p4i

Celonis includes some machine learning and predictive functionalities, and it helps us with real-time data processing. We use Celonis as a consultancy firm for different clients, customers, and projects, and the requirement for real-time processing varies depending on the case Celonis provides…

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Celonis mindshare

As of August 2025, the mindshare of Celonis in the Process Mining category stands at 22.2%, up from 16.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Process Mining

PeerResearch reports based on Celonis reviews

Type	Title	Date
Category	Process Mining	Aug 20, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 20, 2025	Download
Comparison	Celonis vs Automation Anywhere	Aug 20, 2025	Download
Comparison	Celonis vs UiPath Process Mining	Aug 20, 2025	Download
Comparison	Celonis vs Microsoft Power Automate	Aug 20, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Power Automate	3.9	18.7%	87%	129 interviews Add to research
Appian	4.2	6.0%	95%	63 interviews Add to research

Valuable Features

Celonis offers unique features such as robust process mining, intuitive UI, automatic process mapping, comprehensive dashboards, and diverse training materials. It integrates AI for process optimization, delivers fast data processing, and provides pre-built connectors with platforms like SAP and Oracle. Users praise its graphical interpretation, ability to handle real-time data, built-in apps for efficiency, and extensive customization options. Its end-to-end process analysis supports uncovering insights and reducing manual effort.

"In my Celonis experience, it is easy to use and has higher AI capabilities."
"Celonis assists me in optimizing processes, reducing throughput times, and identifying automation opportunities."
"Celonis is a good idea to change the way processes are considered in a company."

Room for Improvement

Users suggest that Celonis needs improved integration and flexibility with cloud-based databases and enhanced automation features. The user interface and pricing structure require refinement to be more intuitive and affordable. Users face challenges with data management and the complexity of setting up analysis processes. There are requests for better support, improved machine learning capabilities, and more comprehensive training programs. Compatibility with local regulations, like cybersecurity policies in India, is also a concern.

"Celonis is good, but it is not comfortable for the India market. I am from India, and the Celonis CPM is not compatible with our country's cybersecurity policy."
"From a development perspective, I think there could be improvements in version control and deployment."
"Celonis needs to improve the feature channel. They should incorporate more generative AI elements into their solution."

ROI

Celonis delivers a significant return on investment through enhanced process efficiency and automation. Users report reduced processing times, increased client satisfaction, and discovered opportunities for significant cost savings. In O2C operations, 7000 automation hours were identified, leading to ROI recovery within up to 11 months. Users measure ROI through KPIs like time-to-value. The platform is recognized for its innovative approach, contributing to labor productivity and cost reduction, with improvements observed in multiple areas like customer satisfaction and operational efficiencies.

Pricing

Enterprise buyers of Celonis find the pricing to be high, often seen as a significant investment with a recurring license model. Cost considerations include data volume and potential add-ons. While some view the pricing as competitive or reasonable for large-scale operations, others find it less accessible for smaller enterprises. The licensing model, typically based on APC, can vary with specific client needs, influencing the overall cost-effectiveness and scalability of the solution.

"Celonis is the most expensive solution in the market"
"Though Celonis is a bit pricey, it is worth it."
"The pricing is reasonable."

Popular Use Cases

Companies leverage Celonis primarily for process mining in areas such as finance, procurement, and supply chain. They use it to analyze variations, track performance gaps, and optimize operations, uncovering inefficiencies in processes like Order-to-Cash and Procure-to-Pay. Celonis helps uncover price alterations, potential automation areas, and process insights, supporting ERP integrations with systems like SAP and Oracle. It aids in auditing, continuous monitoring, and process standardization, enhancing decision-making and driving cost reductions.

Service and Support

Celonis support displays mixed feedback. Many users note fast and professional responses, particularly through direct contacts, while some report delays and challenges in resolving complex issues. Users benefit from knowledgeable consultants and supportive Customer Value Architects. Technical support quality varies based on partnership and subscription level, with larger contracts receiving more attention. Documentation and training resources are helpful, yet some report a need for improved responsiveness and issue resolution.

Deployment

Initial setup of Celonis varies in complexity. Some find it straightforward and easy, especially with cloud deployment, while others encounter challenges related to data integration and customization. Deployment time can range from a few days to several months, depending on data quality, project scope, and available resources. Integration with SAP and other systems may require additional time and expertise. Users generally find Celonis intuitive, although data cleansing often presents a significant task during setup.

Scalability

Celonis is highly scalable, with users finding it easy to expand across systems and teams. Many companies have successfully scaled from a few users to hundreds, indicating its robustness. The flexibility offered by connectors and prebuilt apps is noteworthy, allowing seamless integration with various tools. Most users plan to increase usage, though some cite costs as a consideration. Despite some limitations, it generally receives high ratings for scalability.

Stability

Celonis demonstrates consistent stability across various experiences, with many users rating it between eight and ten out of ten. Downtime occurrences are rare, and technical issues are minimal. Some users report minor connectivity or network-related problems, but they are generally resolved quickly. Its reliability and performance receive positive marks, with some users highlighting its excellent consistency in providing data and useful dashboards. Occasional support may be needed for complex setups or integrations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Celonis Buyer's Guide for additional reliable information.