BlackBerry Cylance Cybersecurity Reviews

Name: BlackBerry Cylance Cybersecurity
Brand: BlackBerry
Rating: 4.0 (44 reviews)

4.0 out of 5

44 reviews
85% willing to recommend

What is BlackBerry Cylance Cybersecurity?

BlackBerry Cylance provides endpoint security, threat protection, and antivirus capabilities, using AI and machine learning for protection against malware and ransomware on desktops, servers, and virtual machines worldwide. Its AI-driven threat detection operates even with limited internet, facilitating effective threat management.

Get the BlackBerry Cylance Cybersecurity Buyer's Guide and find out what your peers are saying about BlackBerry Cylance Cybersecurity, CrowdStrike Falcon, Microsoft Defender for Endpoint and more!

BlackBerry Cylance Cybersecurity is the #33 ranked solution in endpoint security software. PeerSpot users give BlackBerry Cylance Cybersecurity an average rating of 8.0 out of 10. BlackBerry Cylance Cybersecurity is most commonly compared to CrowdStrike Falcon: BlackBerry Cylance Cybersecurity vs CrowdStrike Falcon. BlackBerry Cylance Cybersecurity is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 13% of all views.

Buyer's Guide

BlackBerry Cylance Cybersecurity

July 2025

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Helped 864,053 peers since 2012

Featured BlackBerry Cylance Cybersecurity reviews

Sooraj Makkancherrry

Security Operations Manager at Philips

I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.

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Eric Ha

Solutions Development Manager at Kyocera International

The solution is used to protect our endpoints. It can be used for computers and mobile devices The solution automatically protects the endpoints from any antivirus and cyber attacks. The solution runs in the background, and I do not need to care about it. I'm quite satisfied with it. The UI is…

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Hadar Eshel

Co-Founder and CEO at Cloudway

We integrate it into our comprehensive cybersecurity strategy, specifically for antivirus and antiviral purposes. CylancePROTECT provides comprehensive endpoint security, including EDR capabilities. Additionally, BlackBerry now offers XDR, similar to other companies like CrowdStrike and SentinelOne. The AI-driven threat detection of CylancePROTECT has significantly enhanced our organization's security posture. This company has pioneered an AI-based engine that doesn't rely on signatures, thus offering protection for every computer, server, and endpoint without requiring specific signatures for malware or other attacks. Cylance stands out for pioneering the delivery of a complete AI-driven antivirus engine that relies primarily, if not solely, on AI and machine learning for threat identification. Remarkably, it identifies over 99.7% of global threats.

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BlackBerry Cylance Cybersecurity mindshare

As of August 2025, the mindshare of BlackBerry Cylance Cybersecurity in the Endpoint Protection Platform (EPP) category stands at 1.0%, down from 1.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Endpoint Protection Platform (EPP)

PeerResearch reports based on BlackBerry Cylance Cybersecurity reviews

Type	Title	Date
Category	Endpoint Protection Platform (EPP)	Aug 1, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 1, 2025	Download
Comparison	BlackBerry Cylance Cybersecurity vs Microsoft Defender for Endpoint	Aug 1, 2025	Download
Comparison	BlackBerry Cylance Cybersecurity vs CrowdStrike Falcon	Aug 1, 2025	Download
Comparison	BlackBerry Cylance Cybersecurity vs SentinelOne Singularity Complete	Aug 1, 2025	Download

Title	Rating	Mindshare	Recommending
CrowdStrike Falcon	4.3	10.5%	96%	132 interviews Add to research
Microsoft Defender for Endpoint	4.1	10.1%	94%	197 interviews Add to research

Valuable Features

BlackBerry Cylance Cybersecurity excels in endpoint protection using AI and machine learning, enabling proactive defense against zero-day and signature-less attacks. Users value its lightweight nature, low resource consumption, quick deployment, centralized management, and robust malware detection. The dashboard simplifies threat management, minimizing false positives while effectively blocking unauthorized applications and malicious processes. Its ability to integrate seamlessly with existing systems enhances its functionality further. The platform consistently demonstrates accuracy and efficient performance.

"We chose the solution because it doesn't have daily updates, which is important for us in healthcare IT, where network usage and connectivity to hospitals matter."
"CylancePROTECT is a fairly decent antivirus."
"The platform's most valuable features are the malware detection capabilities."

Room for Improvement

BlackBerry Cylance Cybersecurity requires enhancements in its user interface, reporting capabilities, and false positive reduction. Users experience challenges with quarantine management, integration issues, and endpoint visibility. The dashboard needs simplification, with added threat detail and AI upgrades. Support and pricing concerns arise frequently. Users desire streamlined management, better technical support, and seamless integration for deeper security scripting, firewall inclusion, and automation interface. Improved training for setup and configuration is also recommended.

"I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable."
"Making the dashboards a bit modern to make them easier to search would also be helpful."
"Enhancing the product's detection rates and streamlining the user interface for easier management in daily operations would be beneficial improvements."

ROI

Users experienced substantial ROI from BlackBerry Cylance Cybersecurity due to reduced labor hours and enhanced security. The service provided peace of mind and improved incident response times without major incidents like ransomware on protected devices. While the tool occasionally gave false positives, it was generally deemed valuable with an expected ROI in eight months. Customers expressed satisfaction with the cost compared to other services and appreciated the continuous protection for employees and endpoints.

Pricing

BlackBerry Cylance Cybersecurity's pricing is often perceived as slightly higher than other similar solutions, averaging about $55 per user annually. However, it is considered reasonable given its performance and protection capabilities. Licensing is flexible, typically on an annual basis, but monthly options are available. Costs vary based on the number of endpoints, with potential discounts from negotiation. Users rate the pricing moderately, often comparing it to competitors like SentinelOne, Kaspersky, and McAfee.

"The price is reasonable for us at the moment. I rate the overall solution an eight out of ten."
"The solution's pricing is around the same as most EDRs but slightly behind some of the major ones."
"The tool is not that expensive."

Popular Use Cases

Organizations primarily use BlackBerry Cylance Cybersecurity for threat protection, antivirus solutions, and endpoint security. It helps detect malware, ransomware, and other threats with AI-driven algorithms. It supports threat analytics, log management, and device control across various environments, including PCs, servers, and virtual machines. CylancePROTECT and CylanceOPTICS are widely deployed for safeguarding networks and providing centralized threat management, making it a preferred choice for security-conscious businesses in different industries.

Service and Support

BlackBerry Cylance Cybersecurity customer service and support are rated highly by many users with responsive, excellent service. Some report needing little support due to ease of use, while others find technical support knowledge and responsiveness lacking. Feedback includes delays in response times and communication challenges. A number of customers access support through managed providers, reporting good satisfaction, but smaller clients face issues with direct technical support and longer ticket queues.

Deployment

Many found BlackBerry Cylance Cybersecurity's initial setup straightforward, often completed in a few days with ease across various operating systems. Some utilized external applications for deployment, while others streamlined the process using management consoles. A few faced complexities, particularly with larger enterprises or remote offices, taking weeks to months. Some encountered challenges like uninstalling. Personnel involvement varied widely, from individual engineers to entire IT teams handling the installation and maintenance processes.

Scalability

BlackBerry Cylance Cybersecurity experiences positive feedback regarding scalability, accommodating small to large enterprises. Users highlight ease in deploying across varied devices, effective cloud capabilities, and adaptability when handling numerous licenses. However, some note potential issues like dashboard limitations and slower responses with extensive system-wide updates. Despite these minor challenges, many find it capable of supporting thousands of users efficiently, showcasing its ability to cater to growing business needs.

Stability

BlackBerry Cylance Cybersecurity is mostly stable, with many users noting strong performance and reliability. A few report occasional issues with crashes or inconsistencies. Most highlight the lack of bugs, crashes, or freezes, praising its strength and minimal resource consumption. Some users suggest improvements, particularly regarding updates and features. Stability ratings vary, but several users consistently rate it between seven to ten out of ten, showing satisfaction with its current stability level.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our BlackBerry Cylance Cybersecurity Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Manufacturing Company

13%

Computer Software Company

12%

Government

Comms Service Provider

Retailer

Financial Services Firm

Educational Organization

University

Real Estate/Law Firm

Insurance Company

Healthcare Company

Construction Company

Wholesaler/Distributor

Legal Firm

Energy/Utilities Company

Performing Arts

Non Profit

Pharma/Biotech Company

Outsourcing Company

Transportation Company

Recreational Facilities/Services Company

Hospitality Company

Logistics Company

Renewables & Environment Company

Consumer Goods Company

Aerospace/Defense Firm

Local Government

Marketing Services Firm

Media Company

Compare BlackBerry Cylance Cybersecurity with alternative products

Learn more about BlackBerry Cylance Cybersecurity

BlackBerry Cylance's centralized dashboard simplifies threat management and vulnerability protection for organizations globally. The platform combines AI and machine learning to deliver superior zero-day threat protection and minimize CPU usage, offering stable and accurate threat detection without frequent updates. It includes tools like CylanceOPTICS and CylancePERSONA for enhanced user behavior monitoring and adopts a proactive approach that effectively manages threats at various lifecycle stages. Renowned for stability and performance, it efficiently prevents unauthorized applications while maintaining system productivity.

What are the main features of BlackBerry Cylance?

Minimal CPU Usage: Efficiently operates without taxing computer resources.
AI and Machine Learning: Advanced technology for zero-day threat protection.
Lightweight Design: Functions without constant updates for simplified usage.
Centralized Management: Offers a user-friendly, intuitive dashboard.
CylanceOPTICS and PERSONA: Tools for in-depth user behavior analysis.

What are key benefits to look for in user reviews?

Effective Malware Detection: Recognized accuracy in identifying security threats.
Proactive Threat Mitigation: Actively detects and manages threats.
Stability and Performance: Consistent protection without hampering system performance.
Reduced Unauthorized Access: Limits unpermitted application activity.

In the professional sector, BlackBerry Cylance is leveraged to protect crucial infrastructure through a robust approach accommodating environments with limited connectivity. Its widespread deployment in industries, including healthcare and finance, is attributed to its ease of deployment and comprehensive protection capabilities. However, enhancements in reporting, pricing structures, and technical support are avenues for development, reflecting user feedback for improving detection rates and overall dashboard usability.

BlackBerry Cylance Cybersecurity was previously known as Blackberry Protect.