CylancePROTECT OverviewUNIXBusinessApplication

CylancePROTECT is the #32 ranked solution in endpoint security software. PeerSpot users give CylancePROTECT an average rating of 7.6 out of 10. CylancePROTECT is most commonly compared to Microsoft Defender for Endpoint: CylancePROTECT vs Microsoft Defender for Endpoint. CylancePROTECT is popular among the large enterprise segment, accounting for 53% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.
CylancePROTECT Buyer's Guide

Download the CylancePROTECT Buyer's Guide including reviews and more. Updated: June 2023

What is CylancePROTECT?

Blackberry Protect is a next generation artificial intelligence (AI) based endpoint protection platform (EPP) that prevents breaches and provides added controls for safeguarding against sophisticated cyberthreats. It uses predictive analysis to quickly and accurately find even the most advanced threats before they ever take place. Blackberry Protect’s cloud-based supercomputer mines hundreds of millions of files from all over the cloud, allowing it to predict and stop any hacker dead in their tracks.

Blackberry Protect runs on a lightweight agent and requires no internet connection. Instead of taking up massive amounts of computing power, it typically requires less than 1% of a system’s available computing resources. In addition, it only needs to be upgraded if the model is improved, which means that you can run it on your local servers and have constant and uninterrupted access to it.

Benefits of Blackberry Protect

Some of the benefits of using Blackberry Protect include:

  • The use of advanced AI analytics to provide extremely fast protection. The solution scans any and all applications that attempt to execute commands in your system. If it determines that the application is a threat, then it will respond to the threatening action within milliseconds. The anti-viral software will cancel or disallow any actions that the application attempts to initiate.
  • Minimizing of potential threats by cutting off the access of unauthorized devices. Blackberry Protect allows users to determine which devices are allowed to run on their network. It enforces the security rules that your system administrators set and denies hackers the ability to penetrate your system through unapproved devices.
  • Uses less computing power while still providing your system with a robust level of protection. Blackberry Protect runs on a lightweight agent that requires you to devote a fraction of the computing power that similar solutions require. This ensures that your system does not have to sacrifice security for processing power.

Reviews from Real Users

The Blackberry Protect software stands out among its competitors for a number of reasons. Two major ones are the artificial intelligence and machine learning algorithms that the solution uses to detect and deal with threats and the ability to scale your level of protection according to your needs.

PeerSpot user Donald D., the owner of Terra Controls, notes the value of having both artificial intelligence and machine learning in a single product when he writes, “The most valuable feature is the AI and ML-based virus protection that does not rely on signature-based detection methods. The way this product works is that it does not go to a central server to pick up the latest virus definitions. Instead, it's a processor-powered search that checks to see if anything out of the ordinary is running on your machine. It looks for anomalies and cancels processes that do not look normal. For example, if a program tries to read the registry and then make a change, but it hasn't been authorized, then it is assumed to be a bad actor and the process is canceled or the action is disallowed.”

PeerSpot user Orlando B., Head of Systems at SKN Caribecafe Ltda, noted how this program is not a one-size-fits-all solution when he writes, “The solution is very good at quickly and easily changing the levels of protection for each computer and server. It's very easy to control and to see what is happening with each computer. It's very easy to choose which computer I can look at and check.”

CylancePROTECT was previously known as Blackberry Protect.

CylancePROTECT Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

CylancePROTECT Video

CylancePROTECT Pricing Advice

What users are saying about CylancePROTECT pricing:
  • "CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."
  • "It is expensive, but not unreasonable."
  • "We pay our license on a yearly basis and have just renewed for two years."
  • "My company is on a yearly CylancePROTECT subscription. Price-wise, the solution is slightly expensive, so I'd rate it as eight out of ten."
  • "The license price for this solution could be better. It's on the expensive side."
  • "We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."
  • CylancePROTECT Reviews

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    Niels Aerts - PeerSpot reviewer
    Founder at XPose
    MSP
    It has an easy-to-use dashboard and monitoring system and comes with an optics feature
    Pros and Cons
    • "What's most valuable in CylancePROTECT is the optics feature. I also like its easy-to-use and user-friendly dashboard and monitoring system."
    • "The AI of CylancePROTECT has room for improvement. I'm on a trial license of SentinelOne, and its AI is much better than what's on CylancePROTECT."

    What is our primary use case?

    I use CylancePROTECT for intrusion detection, so it's more of an antivirus. I also use its optics feature for live monitoring of every computer.

    What is most valuable?

    What's most valuable in CylancePROTECT is the optics feature. I also like its easy-to-use and user-friendly dashboard and monitoring system.

    What needs improvement?

    The AI of CylancePROTECT has room for improvement. I'm on a trial license of SentinelOne, and its AI is much better than what's on CylancePROTECT.

    I want CylancePROTECT to have an automatic overruling feature in the future for specific situations. In my previous example, a colleague couldn't install Oracle VM VirtualBox because I didn't specify files and programs that CylancePROTECT should block. Sometimes, I want the solution to be less strict so that when a file or application comes from a well-known developer, CylancePROTECT should let it pass, regardless of what file it contains.

    For how long have I used the solution?

    I've been using CylancePROTECT for five years.

    Buyer's Guide
    CylancePROTECT
    June 2023
    Learn what your peers think about CylancePROTECT. Get advice and tips from experienced pros sharing their opinions. Updated: June 2023.
    710,326 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    CylancePROTECT is a very stable product, but in terms of updates and features, it's a letdown.

    What do I think about the scalability of the solution?

    Scalability-wise, CylancePROTECT has room for improvement. SentinelOne is more scalable, though that could also be because it's bigger. For small businesses, CylancePROTECT is scalable.

    Regarding scalability, I'm rating CylancePROTECT as five out of ten.

    How are customer service and support?

    My colleagues said that support-wise, CylancePROTECT is slow to respond, and it's challenging to communicate with support or get a person on the phone. You can only contact support via email or chat when sometimes, you prefer calling support or speaking to someone via phone.

    Email support is fine, but the level of support needs to be more in-depth, so I'm giving the CylancePROTECT support team a six.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    My company went with CylancePROTECT because my company has smaller companies or customers than enterprise customers. It's easier to deploy CylancePROTECT for smaller businesses, and it works better than SentinelOne, which is more for multinationals or enterprise businesses.

    How was the initial setup?

    The setup process for CylancePROTECT was pretty straightforward. Setup-wise, it's an eight out of ten.

    How long deployment takes depends on the client. For a bigger client, it might take around two weeks for every device to be deployed, but for a small business with a few employees, deploying CylancePROTECT might take a few days.

    What's my experience with pricing, setup cost, and licensing?

    CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head.

    Which other solutions did I evaluate?

    We evaluated SentinelOne.

    What other advice do I have?

    At the moment, my company uses CylancePROTECT, but it's considering using SentinelOne in the future for enterprise clients.

    Between five thousand to ten thousand people use CylancePROTECT. That's the total for my company and its customers. Specifically, sixty to seventy people in my company use the solution, with forty engineers and developers, myself included. In contrast, twenty to twenty-five people belong to sales, marketing, and management teams.

    CylancePROTECT requires maintenance, but not much because my company has strict policies. For example, a colleague came to me a few days ago because he wanted to install Oracle VM VirtualBox but couldn't because CylancePROTECT wasn't allowing him to install it. In that case, I either have to acknowledge it or make some policy changes because CylancePROTECT is too strict.

    To anyone looking into implementing CylancePROTECT, my first question would be, "Are you working in a small or big company?" My advice to you would be based on your answer. My next question would be how strict you want your antivirus to be because if you want it to be less rigid and with less maintenance, then I'd tell you to use CylancePROTECT. If you're looking for a stricter solution with more maintenance, go with SentinelOne.

    My rating for CylancePROTECT is eight out of ten because its technical support could be better, plus it needs to update its software regularly. The solution also has several areas for improvement, but the team still needs to work on it. In general, as an antivirus with an optics feature, CylancePROTECT is very good but still has room for improvement.

    My company is a CylancePROTECT partner.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    PeerSpot user
    Patrick Scolyer-Gray - PeerSpot reviewer
    Founder & CEO at Pathbreaker Pty Ltd
    Real User
    Top 5Leaderboard
    A proactive antivirus system with an accessible and easy-to-read record that tracks everything it does
    Pros and Cons
    • "It actively monitors the behavior and activity of processes and will, without hesitation, terminate at root anything it determines to be suspect."
    • "rom my experience interacting with the primary or the central administrative console, it's quite complex. You would need a fair bit of technical experience to set it up, implement and maintain it. That would be one area for improvement."

    What is our primary use case?

    I work in cybersecurity and with sensitive materials, so the solution is a proactive antivirus system.

    What is most valuable?

    CylancePROTECT is a proactive antivirus system, and I can't rely on a reactive system.

    It actively monitors the behavior and activity of processes and will, without hesitation, terminate at root anything it determines to be suspect.

    In essence, it will just terminate malware, even disguised malware. It will also occasionally terminate legitimate software that's trying to update, but at the same time, you can check in the dashboard. It has a very accessible and easy-to-read, and understandable record that tracks everything it does. It actively monitors what's going on.

    So if you download the wrong software package, or you click the wrong link and run something, even if your computer does not detect something wrong, Cylance will notice that there is something off about it and will terminate it for you.

    What needs improvement?

    From my experience interacting with the primary or the central administrative console, it's quite complex. You would need a fair bit of technical experience to set it up, implement and maintain it. That would be one area for improvement.

    It could be possible to make the UI for the admin dashboard more user-friendly or provide more explainer tooltips or more warnings before you change settings. The solution can do whatever you need, but you could annihilate your machine by changing the wrong setting, and you would have to start again.

    Another quibble is that the endpoint visibility is a bit spartan. Because if a new policy is released from the admin console, you have to tell Cylance to check for a policy update, but when you do that, it does not tell you it has actually done that policy check, and there is no way of really knowing if it has actually updated. It would be nice to have a notification telling you whether or not the actions you have taken have actually been taken.

    For how long have I used the solution?

    I have been working with CylancePROTECT for about a year.

    What do I think about the stability of the solution?

    I would rate the stability of the solution an eight out of ten. Since I started using the solution, I have only ever had one instance where it has had a problem.

    We worked that out and updated it, and it was fine.

    Once CylancePROTECT is set up, it is self-contained and is good to go.

    What do I think about the scalability of the solution?

    I would rate the scalability for CylancePROTECT a ten out of ten since governments use the solution. The sky is the limit.

    My organization has around 30 users.

    How are customer service and support?

    My impression of customer support is that they take on advice and information. They provide a solution if you inform them of a weakness or an issue.

    How was the initial setup?

    The initial setup is complex. The solution is military-grade, so I wouldn't expect anything less.

    Setting it up at an enterprise level is relatively complex. But once set up at the administrative level, it is comparatively easy for the end user to set up.

    Enrolling my phone with CylancePROTECT is a relatively easy process.

    What's my experience with pricing, setup cost, and licensing?

    The solution is expensive.

    What other advice do I have?

    I would rate CylancePROTECT an overall ten out of ten. With the evolution of malware, the dependence on a hash record renders a lot of antimalware inadequate, and a proactive antivirus system is necessary.

    The solution is expensive but reasonable because it is a high-grade enterprise-level piece of software and is competitive for what it does.

    I have not encountered any solution that is as good, effective, reliable, or powerful as this product.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    CylancePROTECT
    June 2023
    Learn what your peers think about CylancePROTECT. Get advice and tips from experienced pros sharing their opinions. Updated: June 2023.
    710,326 professionals have used our research since 2012.
    Robert Valencia - PeerSpot reviewer
    Solution Architect at Westcon-Comstor
    Real User
    Top 5
    Good technology that's simple to deploy and easy to expand
    Pros and Cons
    • "One of the best features of the solution is that it's easy to deploy."
    • "If they can add more features on top of their Persona feature that would be ideal."

    What is our primary use case?

    The best use case is that it actually lifts off a lot of burden on customers, especially when they are deploying Cylance compared to other solutions. 

    What is most valuable?

    One of the best features of the solution is that it's easy to deploy. Second is the management part and the protection. It's way ahead of the other solutions compared to the signature-based one.

    The base platform, the CylancePROTECT is a very good technology. If you upgraded that into a CylanceOPTICS, that will also help, however, CylancePROTECT itself can do a lot of protection.

    There's a feature that they added called PERSONA. This is AI-based user behavior monitoring which is very useful.

    It's straightforward to deploy.

    What needs improvement?

    If they can add more features on top of their Persona feature that would be ideal. It could also improve the UEBA feature of Cylance.

    For how long have I used the solution?

    I've been working with the solution for around five years. I started using it around 2016.

    What do I think about the stability of the solution?

    As a cloud-based management platform, it's very stable. The version of the agent is very minimal in terms of updates. In terms of support, they have very broad support on several operating systems. The stability is quite high for this kind of solution.

    What do I think about the scalability of the solution?

    It's a cloud-based management platform. It's very scalable. It's easy to ramp up the number of devices that you want to be managed by this kind of solution. It's highly scalable.

    Our clients have actually upgraded and ramped up the number of licenses from the first time I deployed and introduced them to the solution. Most of our customers have expanded usage via the number of licenses they have.

    How are customer service and support?

    I've used technical support in the past. The technical support, the SLA, if they can improve that aspect of the product it'll be much appreciated.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    I've also worked with CylancePERSONA over the past year or so. 

    How was the initial setup?

    The initial setup is very straightforward. It's not overly complex. 

    The management and maintenance is also very easy. 

    What's my experience with pricing, setup cost, and licensing?

    What I've heard from my customers is that Cylance, in terms of pricing, is a bit higher compared to other prominent solutions like Kaspersky and Symantec, however, that's about it in terms of what I know about the product pricing.

    What other advice do I have?

    I'm working in a distributor company and we are actually selling CylancePROTECT.

    The primary platform is a cloud-based solution. It is managed in the cloud. The one on-premise is called the hybrid platform where you can also do management locally on your site.

    The best way to see the solution is to try it out. Try it first before worrying about pricing and see if it will meet your needs and how it works for your business.

    I'd rate the solution eight out of ten. They simply need to improve the SLA, the response, and the Persona feature. If they do, I would rate it higher. 

    Disclosure: My company has a business relationship with this vendor other than being a customer:
    PeerSpot user
    IT Infrastructure Manager at a financial services firm with 51-200 employees
    Real User
    Top 20
    Good security, cloud-based administration, lightweight, and stable
    Pros and Cons
    • "We are quite security-focused. Blackberry Protect as an endpoint solution for our service really delivers what we are expecting."
    • "We would like to see secure integration and multi-factor authentication to be able to access the administration dashboard."

    What is our primary use case?

    We are currently using Blackberry Protect as our main endpoint solution, for threat prevention, script control, and scanning of malware. This is the core functionality of the Protect module.

    We have the Blackberry Optics, which is the AI module of Blackberry Protect. It is called Blackberry Protect Plus Optics. The Optics feature logs all of the behavior of the servers. For example, when someone runs a PowerShell script and it blocks, it will learn the behavior and knows what to do the next time another user triggers that specific functionality.

    It is currently deployed on-premises but our administration dashboard is in the cloud.

    The agents are installed for our servers and reporting is to the Blackberry cloud.

    What is most valuable?

    This is still new to us. We have explored this solution and it fulfills our requirements, in terms of live malware detection.

    We are quite security-focused. Blackberry Protect as an endpoint solution for our service really delivers what we are expecting.

    What needs improvement?

    When it comes to the management of the application of agents, especially for us as an IT team the dashboard is much easier to manage in the McAfee solution.

    We were looking to have a multi-factor authentication with the administration dashboard to log in, because it's cloud-based. 

    There is no integration with Google Authenticator and other solution providers. 

    We would like to see secure integration and multi-factor authentication to be able to access the administration dashboard.

    For how long have I used the solution?

    We have been using Blackberry Protect for just less than a year.

    We are two versions behind the latest one.

    What do I think about the stability of the solution?

    Definitely, Blackberry Protect is a stable product. We have not had any kind of blue screen of death or crosstabs.

    It's really lightweight in terms of resource consumption as well and in terms of memory and CPU consumption, it's quite low which is very good for us for other applications.

    What do I think about the scalability of the solution?

    It's a scalable solution.

    We have approximately 150 people in our organization who are using it.

    Which solution did I use previously and why did I switch?

    We are also using Microsoft Outlook to block any kind of unwanted applications, which our users try to run in the background.

    How was the initial setup?

    The initial setup is very straightforward. You just click on the MSI and provide the key to register for it to sync to the cloud dashboard.

    We have a team of seven IT resources who have an account under Blackberry administration.

    What's my experience with pricing, setup cost, and licensing?

    We pay our license on a yearly basis and have just renewed for two years.

    Which other solutions did I evaluate?

    We have not evaluated other options. For the time being, we are very satisfied with what we have.

    What other advice do I have?

    I would definitely recommend this solution to others who are interested in using it.

    There is always room for improvement. I would rate Blackberry Protect an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Arifin-Ritonga - PeerSpot reviewer
    Senior Consultant at IIJ Singapore
    Real User
    Top 5
    Stable, accurate, and doesn't give many false positives
    Pros and Cons
    • "What I like best about CylancePROTECT is its accuracy, as it doesn't give many false positives."
    • "An area for improvement in CylancePROTECT is its pricing, as it's a bit costly."

    What is our primary use case?

    My company uses CylancePROTECT as an antivirus solution, installed on each PC.

    What is most valuable?

    What I like best about CylancePROTECT is its accuracy, as it doesn't give many false positives.

    What needs improvement?

    An area for improvement in CylancePROTECT is its pricing, as it's a bit costly.

    For how long have I used the solution?

    I've been using CylancePROTECT for three years.

    What do I think about the stability of the solution?

    So far, CylancePROTECT is stable. I've never had any problems with it in terms of stability.

    What do I think about the scalability of the solution?

    CylancePROTECT was deployed for my company with two hundred users, but I'm unsure if it can be deployed for more than that number and if it would still be scalable.

    How are customer service and support?

    I only had to contact the technical support for CylancePROTECT once, and I don't have any complaints support-wise, so I'd give the support team a ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    My company used Symantec before using CylancePROTECT, and it switched to CylancePROTECT because the update for Symantec was troublesome, plus it had some false positives. Symantec also couldn't detect some viruses, so the company decided to switch to a next-gen antivirus, such as CylancePROTECT.

    How was the initial setup?

    The setup for CylancePROTECT was easy. You just had to do some clicking.

    It took less than a month to deploy the solution, mainly three weeks, including installing tools on the endpoints.

    What about the implementation team?

    An in-house team deployed CylancePROTECT for my company. I work for an IT company, so my company can do the deployment without help from an integrator or third party.

    What was our ROI?

    We've never calculated CylancePROTECT ROI.

    What's my experience with pricing, setup cost, and licensing?

    My company is on a yearly CylancePROTECT subscription. Price-wise, the solution is slightly expensive, so I'd rate it as eight out of ten.

    What other advice do I have?

    My company currently has two hundred CylancePROTECT users. That number could increase, but not significantly.

    Two to three people took care of the deployment of CylancePROTECT.

    I'd recommend CylancePROTECT to others looking into using it.

    My rating for CylancePROTECT is eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Solutions Development Manager at a manufacturing company with 10,001+ employees
    Real User
    Top 5
    Endpoint protection platform that's easy to deploy; offers stability and scalability
    Pros and Cons
    • "Blackberry Protect offers endpoint protection. It's easy to deploy. It's scalable and stable."
    • "The price for this EPP platform is expensive and could be improved."

    What is our primary use case?

    We are mainly using this solution on our desktop PCs. It provides endpoint protection.

    What is most valuable?

    What I like most about Blackberry Protect is that it's easy to deploy. As an end user, you won't need to do anything.

    What needs improvement?

    I find the price for Blackberry Protect expensive, so that's an area for improvement.

    For how long have I used the solution?

    I've been using Blackberry Protect for over two years.

    What do I think about the stability of the solution?

    I find this solution stable.

    What do I think about the scalability of the solution?

    Blackberry Protect is a scalable solution.

    Which solution did I use previously and why did I switch?

    We previously used Symantec End-User Endpoint Security, but we switched to Blackberry Protect because of company policy.

    What about the implementation team?

    We implemented this in-house through our IT team.

    What's my experience with pricing, setup cost, and licensing?

    The license price for this solution could be better. It's on the expensive side.

    We're on a yearly license for this solution. I'm not sure, but I believe there isn't any extra cost, apart from the license fee.

    Which other solutions did I evaluate?

    We evaluated Symantec End-User Endpoint Security.

    What other advice do I have?

    I'm using the latest version of Blackberry Protect.

    I'm not responsible for the actual setup and installation of this solution. It was our IT team who was responsible, but I believe that the setup and installation was straightforward.

    For the deployment and maintenance of Blackberry Protect, we used three technical guys. They were all from IT and they provided support internally, which included support for Blackberry Protect, its license, etc.

    We have 100 users of Blackberry Protect.

    I didn't have the chance to contact the technical support team for this solution.

    I'm recommending Blackberry Protect to other people who want to start using it.

    Blackberry Protect is a good solution, so I'm rating it an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    IT Cyber Security Engineer at a legal firm with 201-500 employees
    Real User
    Top 10
    Could improve the number of false positives, and ineffective, but is simple to install
    Pros and Cons
    • "Its setup is simple if you have a Windows device; it is executable."
    • "It was not effective. There were a lot of false positives, even when we use Adobe, and everybody uses Adobe, which is not a threat."

    What is our primary use case?

    We use CylancePROTECT for import protection, which is why we got it. 

    We switched from one product to another, believing this would be a better fit based on what we were informed, but it just didn't work as it should.

    What needs improvement?

    We have been dissatisfied with CylanceProtect and CylanceOPTICS and want to leave within the next several months. It just hasn't been an effective tool.

    It was not effective. There were a lot of false positives, even when we use Adobe, and everybody uses Adobe, which is not a threat.

    We are in the process of moving on to another solution.

    For how long have I used the solution?

    I have been working with CylancePROTECT for just over two years.

    What do I think about the scalability of the solution?

    We are an enterprise company.

    Which solution did I use previously and why did I switch?

    I have experience with Blackberry Cylance.

    I have some experience with CylanceOPTICS which is part of CylanceGateway.

    How was the initial setup?

    Its setup is simple if you have a Windows device; it is executable. 

    You start the program, make a few clicks, and then enter an extension code into it. Then it begins to mute services before installing. It's fairly simple, maybe five or six minutes.

    We never implemented a single solution. We completed what is known as the university installation, and it does the bundle installation. The single-bite variant was never used. We used the bundle to make it easier.

    What's my experience with pricing, setup cost, and licensing?

    We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else.

    We received both. We prepared a quotation for a year. It is based on a calendar year. We spent a year on both Protect and Optics.

    I would rate the pricing a three out of five.

    What other advice do I have?

    I would rate CylancePROTECT a three out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Sooraj Makkancherrry - PeerSpot reviewer
    Software Manager at Philips
    Real User
    Top 20
    Easy to implement and deploy but has performance issues
    Pros and Cons
    • "The solution is easy to deploy."
    • "It is hard to manage."

    What is most valuable?

    The product is easy to implement and deploy.

    What needs improvement?

    I cannot control the agent. If the agent is installed on a machine, then it'll report back. If I have 15 machines on an agent, I cannot see that 15 machines unless I install the agent on each.

    The solution is not stable right now. The performance isn't so good.

    It's a hard product to maintain. 

    I have found support to be quite bad. 

    We want them to offer better pricing. 

    What do I think about the stability of the solution?

    I have not found the solution to be stable at this time. 

    What do I think about the scalability of the solution?

    While it can scale, it's not scalable right now. 

    The whole company is working with the solution. We have 30,000 machines with it.

    How are customer service and support?

    Technical support is bad. I am not happy with the level of support they offer. We have no proper resolutions.

    Which solution did I use previously and why did I switch?

    I previously used McAfee. At first, CylancePROTECT was better, however, now we are unhappy with its capabilities. In the end, they couldn't support our product

    How was the initial setup?

    The solution is easy to deploy. However, it is hard to manage. 

    I don't have to worry about maintenance. I don't handle any maintenance tasks. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing is not reasonable. I'm not sure of the exact number. However, we'd prefer if we paid less. 

    What other advice do I have?

    I'm a customer and end-user.

    I'd advise potential users that, if they think that the features will represent your organization or the company, then it is fine. Otherwise, don't do it.

    I would rate the solution five out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Updated: June 2023
    Buyer's Guide
    Download our free CylancePROTECT Report and get advice and tips from experienced pros sharing their opinions.