Service and Support
Azure Stack user experiences with service and support vary widely. Some praise the efficiency and responsiveness, while others find response times lengthy. Many find technical support satisfactory, with quick resolutions and helpful interactions. However, others report dissatisfaction due to inadequate communication and delays. Support quality often hinges on subscription level and internal expertise, as experienced users may require less external assistance. Mixed feedback highlights both positive interactions and areas for improvement in service coordination.
Deployment
Azure Stack's initial setup varies in complexity based on the environment and technical expertise. Many users find it straightforward, benefiting from integrated hardware and software. However, some face difficulties, especially with large deployments and specific configurations. On average, setup is completed in a few days to weeks, with partners often aiding in deployment. Factors such as user familiarity, data migration, and existing infrastructure play significant roles in the ease of setup.
Scalability
Azure Stack's scalability is generally well-received. Users appreciate the ability to extend infrastructure easily, with many able to handle large user bases. Although some note AWS may offer simpler scaling features, the flexibility and governance of Azure Stack are praised. The option for scaling resources based on demand is acknowledged, and while some face challenges, particularly with regional availability, most agree Azure Stack effectively supports various business sizes and needs.
Stability
Azure Stack exhibits strong stability, scoring between seven and ten out of ten, with users noting excellent performance under heavy workloads. Minor bugs and occasional glitches are reported, yet Microsoft's support and redundancies mitigate disruptions. Experiences vary; while some face issues during VM migrations, others highlight seamless operation in cloud environments. Feedback suggests it supports multiple infrastructures reliably, and though occasional outages occur, ratings tend towards the higher end for stability satisfaction.