Arcserve UDP Reviews

Arcserve UDP delivered a substantial return due to its rapid backup capabilities, which enabled IT staff to concentrate on other responsibilities. It provided excellent deduplication features, leading to considerable storage gains, and significant cost savings were achieved, negating the necessity for extra servers. Users reported avoiding additional expenses, with Arcserve UDP offering a cost reduction of around 20% compared to alternatives. Their overall experience with Arcserve UDP was highly favorable.

Arcserve UDP pricing is considered moderate to high, with variations based on license duration and features. Users report competitive rates compared to other solutions like Veeam or Commvault, noting a balance between cost and functionality. Licenses can be annual or perpetual, with some opting for three-year contracts. While some find it expensive, others highlight its cost-effectiveness against competitors. Setup costs align with industry standards, and pricing flexibility offers various contract options.

• "It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."
• "I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."
• "I feel that the product is fairly priced."

Arcserve UDP is primarily utilized for backup and restoration across various environments, including VMware, physical machines, and hybrid-cloud systems. Users leverage it for server backups, disaster recovery, and replication, with coverage of on-premises and cloud storage, such as Microsoft Azure. Its capabilities extend to protecting databases, offering high availability, and ensuring continuous operations. Arcserve UDP is chosen by those needing robust data protection, efficient storage management, and comprehensive backup across different sectors like finance, education, and enterprises.

Arcserve UDP's customer service and support receive mixed feedback. Some rate it highly, emphasizing knowledgeable staff and prompt assistance. However, others face slow response times, inadequate problem-solving, and challenges connecting with the right support personnel. Users appreciate local distributors and vendor support but encounter difficulties with language barriers and lack of resources. Technical expertise among support personnel varies, impacting satisfaction levels. Some prefer handling issues internally, while others express frustration over unresolved problems.

Arcserve UDP's initial setup is frequently described as straightforward and simple. Users report that the deployment typically takes between three hours to a day, requiring minimal personnel. Some note that earlier versions were more complex, but newer versions have improved. A few mention needing technical knowledge, while others highlight occasional installation issues on Windows machines. The setup is generally deemed easy, but some organizations find the interface could be more user-friendly.

Some users reported positive scalability experiences with Arcserve UDP, highlighting its ability to handle various server counts and cloud integrations. Others noted limitations, particularly for larger enterprises, citing dependencies on infrastructure and licensing. Usage generally favored small to medium-sized businesses, and ratings varied, with some users mentioning no significant issues, while others suggested potential areas for improvement.

Users report Arcserve UDP as stable, consistently performing well without issues or crashes. Many highlight improved reliability over past versions, noting rapid data restoration and increased user capacity. Although some mention minor reliability concerns linked to specific environments or configurations, these are not widespread. Arcserve UDP generally receives high stability ratings, reflecting user confidence. Occasional compatibility challenges or documentation shortcomings are acknowledged, but Arcserve UDP remains a dependable choice for many.