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Adobe Commerce Reviews

Vendor: Adobe
4.1 out of 5
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What is Adobe Commerce?

Adobe Commerce offers IT teams a versatile solution to effortlessly launch personalized commerce experiences while ensuring security and speed, all without starting from scratch. It provides a solid foundation of commerce functionality that allows businesses to swiftly enter the market with confidence. With pre-configured composable services, businesses can easily deploy and integrate these services to enhance their commerce foundation. The platform also supports the creation and integration of secure and scalable applications that extend native capabilities and seamlessly integrate with third-party solutions in a serverless PCI-compliant environment. Thanks to App Builder tools, customization becomes more accessible, reducing the overall cost of ownership.

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Adobe Commerce is the #4 ranked solution in top eCommerce Platforms. PeerSpot users give Adobe Commerce an average rating of 8.2 out of 10. Adobe Commerce is most commonly compared to SAP Commerce Cloud: Adobe Commerce vs SAP Commerce Cloud. Adobe Commerce is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.
Buyer's Guide
Adobe Commerce
August 2025
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Adobe Commerce mindshare

As of August 2025, the mindshare of Adobe Commerce in the eCommerce Platforms category stands at 12.8%, down from 13.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
eCommerce Platforms Market Share Distribution
ProductMarket Share (%)
Adobe Commerce12.8%
Salesforce Commerce Cloud13.4%
SAP Commerce Cloud11.8%
Other62.0%
eCommerce Platforms

PeerResearch reports based on Adobe Commerce reviews

TypeTitleDate
CategoryeCommerce PlatformsAug 25, 2025Download
ProductReviews, tips, and advice from real usersAug 25, 2025Download
ComparisonAdobe Commerce vs Salesforce Commerce CloudAug 25, 2025Download
ComparisonAdobe Commerce vs SAP Commerce CloudAug 25, 2025Download
ComparisonAdobe Commerce vs ShopifyAug 25, 2025Download
Suggested products
TitleRatingMindshareRecommending
SAP Commerce Cloud3.911.8%73%19 interviewsAdd to research
Salesforce Commerce Cloud3.913.4%89%32 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Adobe Commerce offers valuable features including a modular approach, enabling customization with third-party extensions. Its advanced integration capabilities streamline operations, while its open-source nature allows flexibility and cost-effectiveness. Users benefit from strong analytics, user-friendly interface, seamless administration, and AI-driven insights. Integration with social media and other tools enhances customer engagement, making it appealing for businesses with complex e-commerce needs. The community support and adaptability make Adobe Commerce a preferred choice in the e-commerce industry.
  • "I think it is adequate because Adobe Commerce has many software options; with Adobe-related software, I can purchase every software from here and I can use it, so I think it is perfect for using software."
  • "The product can be maintained effortlessly."
  • "The platform allows us to easily integrate with service vendors, such as delivery services and payment systems."

Room for Improvement

Adobe Commerce faces challenges with its complex structure, which requires significant technical understanding and can lead to high development costs. Developers are scarce, and performance issues are common, demanding substantial server resources. Users encounter difficulties in setup and data migration due to the platform's limitations. There is a need for enhanced performance management, better security, and more intuitive tools. Additional features like CRM and integrated accounting would benefit users significantly.
  • "The price of Adobe Commerce is very high, actually. If it were possible to have a free version or a limited version, that would be good for users."
  • "The solution takes a huge amount of time to complete the root cause analysis."
  • "The limited availability of experienced developers can make the product costly to maintain."

Pricing

Adobe Commerce offers both a free open-source version and a paid enterprise edition, which provides additional features. Licensing costs increase based on Gross Merchandise Value and location, with prices being more favorable in North America and Northern Europe. While cheaper than SAP and Salesforce, it remains expensive compared to Shopify or WooCommerce. Implementation is initially costly due to infrastructure needs, but long-term scalability costs are lower. Adobe provides tiered licensing, allowing negotiation based on GMV.
  • "We transitioned from the platform's commercial license to the open-source version, which helped optimize costs without affecting our sales."
  • "The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."
  • "The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."

Popular Use Cases

Adobe Commerce is primarily utilized for developing extensive e-commerce platforms. Users leverage it for creating online stores that cater to diverse industries, offering flexibility and personalization. It supports B2B and B2C transactions and integrates with other systems for enhanced functionality. Companies utilize it for order, product, and customer management, while developers customize it to meet legal and regional needs. Its extensive capabilities include integration with payment gateways and SAP ERP for real-time data processing.

Service and Support

Adobe Commerce customer service is mixed. Many note professional, dedicated technical support available 24/7, though infrastructure issues cause delays. Tier partners worldwide handle technical challenges. Some users experience slow response times and unhelpful support. Rating varies, some rate it high, others low. Partner companies play a crucial role. Communication struggles exist, yet deep-dive diagnostics can be effective. Some prefer Adobe Commerce's support to other SaaS platforms.

Deployment

Adobe Commerce's initial setup ranges from straightforward to complex based on user experience and server knowledge. Experienced teams find it manageable, while those without Magento familiarity may face challenges. Time investment varies; some complete it in hours, others in days. Complexity compared to platforms like Shopify is noted. Success hinges on technical expertise and sometimes integrator quality. Deployment models like on-premises or cloud also impact ease, with cloud versions often seen as simpler.

Scalability

Adobe Commerce scales efficiently, particularly for small to medium enterprises, offering flexibility and numerous features. Customization enhances its capabilities, though expertise is necessary for maximizing scalability. Larger companies may face challenges beyond certain thresholds. Open-source and enterprise versions allow tailored solutions for varying business sizes. The platform's modular nature supports multiple users managing various functions, and integration with existing systems is feasible. Collaboration with vendors may be required to optimize scaling efforts.

Stability

Adobe Commerce is viewed as stable, with many updates enhancing its performance. Some users rate its stability at eight out of ten, acknowledging occasional bugs. The dedicated developer community and frequent updates are notable for improving reliability. While some hesitate to adopt newer versions due to perceived instability, others confidently report stability, even with large catalogs. Adobe provides templates and customization options, appealing to businesses focusing on e-commerce flexibility.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Adobe Commerce Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business20
Midsize Enterprise3
Large Enterprise5
By reviewers
By visitors reading reviews
Company SizeCount
Small Business58
Midsize Enterprise27
Large Enterprise104
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
21%
Manufacturing Company
8%
Financial Services Firm
7%
Healthcare Company
7%
Consumer Goods Company
5%
Non Profit
5%
Hospitality Company
5%
Retailer
4%
Performing Arts
4%
Construction Company
3%
Government
3%
Outsourcing Company
3%
Energy/Utilities Company
3%
University
3%
Transportation Company
3%
Media Company
3%
Legal Firm
2%
Educational Organization
2%
Comms Service Provider
2%
Wholesaler/Distributor
2%
Insurance Company
2%
Recreational Facilities/Services Company
2%
Marketing Services Firm
1%
Pharma/Biotech Company
1%
Real Estate/Law Firm
1%
Computer Retailer
1%
Logistics Company
1%
Venture Capital & Private Equity Firm
1%
Mining And Metals Company
1%

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Learn more about Adobe Commerce

For commerce teams, Adobe Commerce provides a dynamic platform that adapts as customer needs evolve. It enables omnichannel personalization through commerce data, delivering personalized content, promotions, recommendations, and site search through advanced AI and machine learning. This translates to an increased reach to new markets, brands, or business models. The platform empowers users with business-specific, user-friendly tools infused with AI capabilities, thereby enhancing marketing and merchandising efforts. Moreover, businesses can expand their commerce capabilities further by choosing from a vast array of free and premium apps and extensions available in the Commerce Marketplace, covering everything from back-office integrations to customer experience solutions, making it a comprehensive and flexible commerce solution.

Adobe Commerce was previously known as Magento, EPiServer Digital Commerce.

Adobe Commerce customers

Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.

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Adobe Commerce Reviews Summary
Author infoRatingReview Summary
Technical Program Manager at Concentrix Catalyst3.5I've found Adobe Commerce to be flexible and powerful for complex projects, though setup is time-consuming and support could improve. It's costly upfront but scalable, and while integration is challenging, its multilingual and reporting features are valuable.
Senior Lead Architect at a manufacturing company with 1,001-5,000 employees4.5At our company, we use Adobe Commerce for real-time data integration with SAP ERP, enhancing competitive pricing and product delivery. However, the root cause analysis takes time, and aligning with global standards for configurations is challenging.
CEO at Syncit Group4.5I find Adobe Commerce valuable for e-commerce, noting its improvement over time. However, it has demanding hardware requirements, making it costly to host. Despite this, it offers a good return on investment when effectively managing e-commerce stores.
Sales Manager at Magenest4.5Adobe Commerce is a robust, flexible e-commerce platform with an open architecture and AI features, ideal for large businesses. It supports extensive customization but has a longer development timeline and higher costs for customer support and upgrades.
E-commerce Merchandising Director at Sysco4.5I implemented Magento at HP to replace an old platform, integrating it for various countries with specific legal and customer needs. Though flexible and widely supported, Magento requires heavy customization, and improving page load speed is crucial for customer satisfaction.
Application Engineer at Rakuten Symphony4.5I use Adobe Commerce mainly for subscribing to Illustrator and Photoshop. It's easy to use and offers many Adobe tools, but the high cost limits my usage. A free or cheaper version would make it more accessible.
Director of the IT department at Domiporta Sp z o. o.4.0In my experience with Adobe Commerce, its standardization and integration capabilities with plugins are highly valuable, alongside strong community support. However, the limited availability of experienced developers can increase maintenance costs compared to other platforms I've used.
Founder at In.Genius Solutions3.0We primarily use Adobe Commerce for e-commerce sites, but its lack of headless architecture limits scalability and flexibility, increasing the overall cost of ownership. While we considered alternatives like Salesforce, we chose Magento for its cost-effectiveness.