42Gears SureMDM offers extensive remote access and control capabilities for robust device management in industries needing enhanced security. Renowned for its flexibility and adaptability, it ensures efficient policy implementation across platforms.
| Product | Mindshare (%) |
|---|---|
| 42Gears SureMDM | 2.6% |
| Microsoft Intune | 22.7% |
| Workspace ONE UEM | 10.4% |
| Other | 64.3% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 2 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 40 |
| Large Enterprise | 123 |
42Gears SureMDM is a comprehensive device management tool used predominantly in security-sensitive sectors like banking, finance, and logistics. It offers features like application publishing, secure tunnels for remote access, and dynamic dashboards. With the capacity to manage Apple and Android Enterprise devices, including Zero-Touch deployment, 42Gears SureMDM is highly effective in maintaining operating systems akin to Ivanti Avalanche and SOTI MobiControl. However, it faces challenges with support response times, Mac user creation, pricing, and user-friendly interfaces. Its adaptable framework supports the unique demands of educational distance learning and e-learning deployments.
What are the most important features of 42Gears SureMDM?
What benefits and ROI can users expect from 42Gears SureMDM?
42Gears SureMDM is widely utilized in banking, finance, logistics, and retail sectors for security and device management. It offers application management, data loss prevention, and device lifecycle management, supporting mobility and educational deployments on a private cloud infrastructure, integrating seamlessly into existing systems similar to Ivanti Avalanche and SOTI MobiControl.
42Gears SureMDM was previously known as SureMDM.
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| Author info | Rating | Review Summary |
|---|---|---|
| Head Of Department at Waycool | 4.5 | We use 42Gears SureMDM primarily for controlling mobile devices and have recently begun exploring its features. We find it comparable to Microsoft Intune. Improving online resources would ease our configuration changes. It enhances our security confidence on Microsoft Azure. |
| Project Integration Engineer at Zetes | 4.0 | I find 42Gears SureMDM useful for managing devices like Ivanti Avalanche and SOTI MobiControl, though less user-friendly. It's suitable for around 100-200 devices but less favorable for complex configurations compared to SOTI MobiControl. Configuration could be improved. |
| IT Manager at GTN spa | 4.0 | We use 42Gears SureMDM for managing handheld devices via the cloud. Its standout feature is remote device connection, allowing application control for professional use. We evaluated Microsoft Intune, finding it harder to deploy, and have seen decent ROI. |
| Presales Specialist at BRILYANT DISTRIBUTION PVT LTD | 4.0 | I use 42Gears SureMDM for managing mobility devices and appreciate its good customer support. We switched from Scalefusion and SOTI because it best manages Android devices. Although pricing could be cheaper, we've seen a return on investment. |
| Product Management at Databar | 4.5 | I use 42Gears SureMDM primarily for security in sectors like banking and logistics. Its valuable features include location tracking and application pushing. However, support could be improved, as responses can take one to two days. We deploy via AWS. |
| Presales Manager at Dixit | 4.5 | Our clients use 42Gears SureMDM for application management and deployment across devices, valuing features like payloads and secure tunnels. However, we struggle with creating users on Mac, hoping for improvements in future updates. We deploy using AWS. |
| Chief Executive Officer at Arubi Technologies | 4.5 | I find this solution stable, reliable, and scalable with good support and easy setup. However, the user interface and customization features could definitely be improved. I rate it nine out of ten. |
| Corporate Sales Manager at Unicorn Post Media Solutions | 3.5 | I use 42Gears for device lifecycle management, finding its dashboards, stability, scalability, and excellent support valuable, with easy setup. However, it lacks user management, which is a needed improvement for a complete UEM solution. |
| Head of ICT at UNICEF Ethiopia | 4.5 | I use 42Gears SureMDM for distance learning across 10,000 tablets. It's dynamic and scalable, and I'm satisfied with the price, recommending it highly (9/10). However, dashboards and two-way communication could improve. |
We use the solution primarily to control mobile devices. We have just started utilizing the solution's features.
Online information regarding used cases specific to 42Gears SureMDM will help us do configuration changes more comfortably.
I have been using 42Gears SureMDM for five months.
42Gears SureMDM is a very stable solution.
I rate the solution’s stability ten out of ten.
Around 1,800 users are using the solution in our organization.
Whenever we raise a ticket, the technical support team addresses it well within the SLA.
I rate the solution’s technical support an eight or nine out of ten.
Positive
I worked with Microsoft Intune in my previous organization. In terms of delivering results, 42Gears SureMDM and Microsoft Intune are very comparable.
With 42Gears SureMDM, we are relatively more confident about our security perimeter.
42Gears SureMDM is not an expensive solution.
On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven out of ten.
Remote Wipe is one of the vital options everybody looks for in 42Gears SureMDM or any MDM product. We are trying to get the latest product updates as much as possible, and it is mostly automated. Two to three engineers are involved in the solution’s maintenance. I would recommend the solution to other users.
Overall, I rate the solution an eight or nine out of ten.
The product is useful for managing devices and works like Ivanti Avalanche and SOTI MobiControl. The tool is also useful for the maintenance of your operating systems. With the tool, it is easy to support the devices of the users using them.
The most valuable features of 42Gears SureMDM are the same as the ones provided by SOTI MobiControl.
The product is not so convenient to deploy or to configure. I would describe the product's user interface as being less beautiful, especially when compared to SOTI MobiControl. The user interface could be more user-friendly, and the configuration could be made better.
The support offered for the product should be made faster.
I have been using 42Gears SureMDM since the beginning of 2023. I use the solution's latest version.
The stability and performance are okay, so I can't complain about it.
Stability-wise, I rate the solution a ten out of ten.
It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.
My team members and I use the solution in our company, which adds up to three users who are specifically involved in the mobile device management team and are not developers. Some IT managers in our company use the solution.
For the moment, the product is used by around 200 users.
I have experience with the technical support team of the product, and I feel that at the beginning, the support provided was fine, but now I feel that they do not offer quick support.
Apart from 42Gears SureMDM, our company also uses Ivanti Avalanche and SOTI MobiControl.
Though Ivanti Avalanche and SOTI MobiControl are user-friendly products, there is a price difference between them. Ivanti Avalanche is more expensive compared to SOTI MobiControl. If you want to have a solution that works but not for a lot of devices, and if you have an enterprise with approximately 100 to 200 devices, then 42Gears SureMDM would be a fine product. If users have more complex configurations in their environment, then SOTI MobiControl is a better choice compared to 42Gears SureMDM.
The product's initial setup phase was more complex than SOTI MobiControl, and I think that it should be changed and made better. The user interface of 42Gears SureMDM needs to be made better. In SOTI MobiControl, a user can create profiles and see which profiles are connected to which devices and which devices are divided into which groups. In 42Gears SureMDM, everything is done in a section or list known as jobs, so a user has one list with all the profiles and the packages, along with everything in one place, and if a user wants to change something in a job, then you have to go and skim the package for the name which is not so convenient. Once the tool is configured, it runs fine, but configuring it is a complex task since a user needs to know how to do it.
The solution is deployed on the cloud.
During the deployment process, first of all, you need to create a tool to enroll a device. Once the device is enrolled, which is an easy process, a user has to create jobs and specific tasks, and it all depends on the kind of configuration.
In our company, we did not see any external help to take care of the deployment process related to the solution.
There is an option to make yearly or monthly payments towards the licensing costs attached to the solution. Price-wise, the product is okay.
If you have a small operation, it is a good product because it is not an expensive tool, and it does what it needs to do, but it is more complex to configure. A user needs people who know 42Gears SureMDM to be able to take care of the configuration part. SOTI MobiControl is more expensive than 42Gears SureMDM, but the system's flexibility and configuration are easier or more straightforward.
I rate the overall product an eight out of ten.
We install 42Gears SureMDM on handheld devices to manage them from the cloud.
We can troubleshoot the issues in devices. When someone loses the device, we can wipe it out and lock it from the web browser. So our data is more secure.
The tool's most valuable feature is a remote connection to the devices. You can also push and lock applications. It helps us lock devices for professional use to control which applications can be installed.
I have been working with the product for six months.
I rate 42Gears SureMDM's stability a ten out of ten.
I rate the tool's scalability an eight out of ten. We have deployed it to 20 devices. We plan to complete 100 more in the next six months.
We evaluated Microsoft Intune, which was hard to deploy.
I rate the tool's deployment a nine out of ten. It can take more than six months to complete. We first tested the solution and made a rollout procedure. We installed the agent and carried out the deployment. You need three resources to handle the deployment.
We contacted 42Gears SureMDM directly.
We have seen ROI with 42Gears SureMDM's use. I rate it a seven out of ten.
I rate the tool's pricing a four out of ten.
I rate 42Gears SureMDM an eight out of ten.
42Gears SureMDM can be used for managing your mobility devices.
The solution's customer support is good.
The solution’s pricing could be made cheaper.
I have been using 42Gears SureMDM for more than three years.
42Gears SureMDM is a stable solution that doesn't seem to have much downtime.
42Gears SureMDM is a scalable solution. Currently, we manage more than 450 devices.
We previously used Scalefusion and SOTI. We switched to 42Gears SureMDM because it is the best solution for Android management. 42Gears SureMDM has features like SureLock and in-built applications that fulfill my needs.
The solution's initial setup was straightforward for me because I had experience handling it. Others may find it a little bit difficult, but it's easy to set up in general.
We have seen a return on investment with 42Gears SureMDM.
We pay a yearly licensing fee for 42Gears SureMDM, which is comparatively expensive for an enterprise license.
I am using the latest version of 42Gears SureMDM.
Overall, I rate 42Gears SureMDM an eight out of ten.
My clients use the tool for security in domains like banking, finance, logistics, and retail.
42Gears SureMDM needs to improve support because it may take around one to two days to receive a revert.
I have been using the solution since 2016.
I would rate the solution a ten out of ten.
I would rate 42Gears SureMDM's scalability an eight or nine out of ten. We have 15,000-20,000 users for the product.
I would like the support to include a chat option that can give a faster response.
Neutral
I would rate the tool's setup a six or seven out of ten. It's easier if you memorize the configuration or console. The tool's deployment depends on the devices. For 1000 devices, it takes less than a week to deploy 42Gears SureMDM. You need to scan the QR code to enroll the devices.
The tool is expensive and priced at 39 dollars yearly. The pricing is fixed and I would rate it a seven-point five out of ten.
I would rate the tool a nine out of ten.
Our clients use the product for application management, DLP, Android Enterprise deployment, and Zero-Touch deployment of Apple devices.
Payloads, application publishing, and cataloging features are valuable to our customers. Clients also use the solution remotely because the product provides secure tunnels.
We are not able to create users on Mac. User creation on Mac must be improved. For Zero-Touch deployment, user creation must be done manually. I hope the solution will introduce this feature in the future release.
I have been using the solution for more than two years.
I rate the tool’s stability an eight out of ten. The solution frequently does upgrades. Our customers are skeptical because of the new interfaces. The solution changes interfaces every year, so my customers are reluctant to use it. I've seen three interfaces in three years. It confuses our customers.
I rate the tool’s scalability a ten out of ten. It scales up with all the devices, including hybrid devices. It also supports IoT devices, whether it is in the production environment or manufacturing segment. The product is suitable for SMEs and enterprise clients.
The initial setup is straightforward. I rate the ease of setup a ten out of ten. We have deployed the product on-premises and on private clouds like AWS and Azure.
Depending on the devices, the deployment can take three to ten days. To deploy AutoPilot, we need to have the services enabled by Microsoft. If it's Apple, then it has to be enabled in ABM, and if it's Android, it has to be enabled in Android Enterprise. If it’s BYOD, then the application must be installed manually in the device from Play Store or App Store.
I rate the pricing a ten out of ten.
We are working with the latest version of the solution. Overall, I rate the product a nine and a half out of ten.
We distribute this solution and it is deployed on private cloud.
The user interface and customization features are not the best and could be improved.
We have been distributing this solution for about five years and are currently using the latest premium version.
The solution is stable and reliable.
The solution is very scalable. You can do many things at different times and it requires only one staff person for maintenance.
We have had a good experience with customer service and support. The documentation for the solution is very good, and the customer service and support team is very supportive.
The initial setup is straightforward.
The licensing costs are monthly.
I rate this solution a nine out of ten. The solution is good but the user interface and customization features could be improved.
We are using it for device lifecycle management. We have its latest version.
Its dashboards are valuable. It is easy to access dashboards and implement policies.
It is user-friendly. Its console is good, and just by using it one or two times, you will become very familiar with the options that are available.
In terms of support, 42Gears is doing commendable work.
As a partner, we consider 42Gears to be a unified endpoint management (UEM) solution. So, we should be able to manage users with this particular solution. This is something that is currently not there. It is probably an area for improvement for 42Gears.
I have been using this solution for three years.
It is stable. It is mature enough.
It is scalable. It is an enterprise-level solution. It is for enterprises.
The company was founded in Bangalore, India, and 42Gears now has a lot of enterprise customers across the globe. They have customers in the USA, Europe, India, etc. They have a large customer base.
Their support is mind-blowing. They are providing support from two different channels. One is through chat support where you raise the question within the console. You log into the console, and you get a chatbot available right there. You can raise your queries through chat there, and you'll be able to get answers within a few minutes, which is something very good. Apart from the chat support, they also provide support through their hotlines.
Its initial setup is fine and hassle-free. It is handled by another team, but not much is required. It is smooth in terms of signups and doing the first transaction. We can enroll five or six devices in 15 to 20 minutes. It is fast.
Their pricing structure is very good against the competition. Pricing is definitely not a challenge here.
Everything is pretty fine with this solution. I would rate it a seven out of 10.
We use this solution to support students through distance learning, control tablets, and for pushing e-learning content.
There are three admins who use this solution. We use it to cover roughly 8,000 to 10,000 tablets.
We created a whole new program that revolves around this solution. It has helped us a lot through the whole COVID situation.
This solution is very dynamic. I can do what I need to do with it.
The dashboards could be improved.
It would be nice if there was two-way communication between students and teachers. Also, the two-way communication (text and voice communication) between the system and tablets could be improved.
Stability-wise, on a scale from one to five, I would give this solution a rating of four.
Scalability-wise, on a scale from one to five, I would give this solution a rating of five.
The technical support is good. We've never had any problems with them.
We used to use IBM.
The initial setup is very straightforward.
We integrated with the help of 42Gears support.
I am satisfied with the price of this solution.
I would absolutely recommend this solution. Overall, on a scale from one to ten, I would give this solution a rating of nine.
Always go through the details, and try it first. Give yourself some time to evaluate other MDM solutions before making a decision as different MDM solutions support different cases.
