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Grafana Labs Logo
12,845 views|8,858 comparisons
87% willing to recommend
ITRS Logo
4,379 views|2,313 comparisons
96% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Jun 29, 2023

We performed a comparison between Grafana and ITRS Geneos based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Grafana's setup time can vary from very quick to a couple of weeks, while Geneos can take several weeks and may require onsite support. Geneos requires creating a monitoring catalog, whereas Grafana's setup difficulty depends on the user's level of experience and how it will be used. Geneos also needs professional services during deployment, whereas Grafana is easy to maintain once it's been set up.
  • Features: Grafana stands out with its customizable graphs, multiple use cases, and open source nature. On the other hand, ITRS Geneos is highly customizable, provides proactive monitoring, and has a good presentation layer. While Grafana emphasizes visualization and integration, ITRS Geneos focuses on customization and real-time monitoring.
  • Pricing: Grafana's pricing is based on the number of metrics ingested per day, while ITRS Geneos' pricing is determined by future utilization and other factors. While Grafana's pricing is generally seen as reasonable, ITRS Geneos may be too expensive for industries outside of banking and finance. Some companies have switched from ITRS Geneos due to its cost, but the company has been accommodating to some customers during their migration to AWS.
  • Service and Support: Grafana's customer service has received mixed feedback, although some users have had positive experiences working with their support team. ITRS Geneos, on the other hand, has received praise for their excellent technical support, although some reviewers feel that there is room for improvement in communication and input templates.
  • ROI: Grafana excels in data visualization and analytics, while ITRS Geneos focuses on detecting potential client issues, saving downtime, and proactively managing alerts. However, quantifying the ROI may be challenging for both tools.

Comparison Results: Grafana boasts customizable and visually appealing graphs, flexible integration with other tools, and the ability to cater to multiple use cases. Meanwhile, ITRS Geneos, while highly customizable and flexible, requires a lot of manual work for creating dashboards and lacks a mobile app. It also has a complex initial setup process and may be too expensive for non-banking and non-finance industries. Overall, Grafana is more user-friendly and cost-effective, with a wider range of features and better community support, making it the preferred solution.

To learn more, read our detailed Grafana vs. ITRS Geneos Report (Updated: May 2024).
770,458 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The dashboards are the most valuable features.""What I found most valuable in Grafana is that it has a lot of integrations and features that I need for data processing and visualization.""There are multiple kinds of models there to create dashboards, which is quite useful.""The most valuable feature of the solution is the UI dashboard because we need to create a dashboard on Grafana to monitor our data.""This solution provides valuable insights into the health of our infrastructure in real time.""Grafana is a very scalable product. It's a really good product.""It is easy to change and move virtual servers.""The solution has good features."

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"Custom script toolkits""One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it.""Tons of default modules which are available out of the box""ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert""It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos.""The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs.""ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers.""Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

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Cons
"One area for improvement in Grafana is that depending on your version, you have to pay for the features, making the license expensive. It would be great if the licensing model could be more flexible. In the next release of Grafana, I want cluster creation to be available, which would help in Grafana deployment and scaling. Currently, the scaling process for the solution is a bit complicated.""The solution should include online support.""Trigger limits are difficult to see in a graph.""The documentation or training provided by Grafana is limited compared to its competitors, like Splunk.""More dashboard is required, out-of-the-box, for OpenNMS.""It would be helpful if they simplified the data source.""It would be helpful if Grafana provided more information and training on how to use Prometheus.""If there was an issue on one node, we couldn't drill down and see all the issues on other nodes."

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"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs.""The dashboard feature is full of bugs. Grouping items results in a distorted dashboard.""Mobile phone integration is probably not as rich as it could be.""I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report.""We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time.""Much of the reporting outside of the user interface is very basic and requires much customization to be useful.""At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting.""For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

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Pricing and Cost Advice
  • "​Grafana is free and open source.​"
  • "I use the open source model so it is free."
  • "My company uses the open-source version of Grafana, so it's free."
  • "We use the open-source version of Grafana."
  • "We are using the open-source license."
  • "I give the price an eight out of ten."
  • "You need to purchase the solution's license for its commercial use."
  • "The solution is expensive."
  • More Grafana Pricing and Cost Advice →

  • "You will get the best price if you get a single global deal."
  • "The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
  • "Pricing and licensing is based on the requirements."
  • "The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
  • "Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
  • "It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
  • "When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
  • "Given our spend and the amount of service we have in it, the pricing is quite reasonable."
  • More ITRS Geneos Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The product's initial setup phase was very easy.
    Top Answer:For me, Grafana is a cheap tool because I don't have to spend much time learning the product since it is a simple solution. I don't know if there are different paid versions of the product.
    Top Answer:I have a problem with Grafana in the area of documentation. There is a problem in the area of some graphs where you connect elements. With Grafana, there is only one name that can be included for ten… more »
    Top Answer:I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.
    Top Answer:The pricing is high. Licensing fees might be around 500$ per server monthly.
    Top Answer:ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data if… more »
    Ranking
    Views
    12,845
    Comparisons
    8,858
    Reviews
    36
    Average Words per Review
    387
    Rating
    7.9
    Views
    4,379
    Comparisons
    2,313
    Reviews
    11
    Average Words per Review
    1,415
    Rating
    7.9
    Comparisons
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    AppDynamics logo
    Compared 13% of the time.
    Prometheus logo
    Compared 10% of the time.
    Datadog logo
    Compared 10% of the time.
    Also Known As
    Geneos
    Learn More
    Grafana Labs
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    Overview

    Grafana is an open-source visualization and analytics platform that stands out in the field of monitoring solutions. Grafana is widely recognized for its powerful, easy-to-set-up dashboards and visualizations. Grafana supports integration with a wide array of data sources and tools, including Prometheus, InfluxDB, MySQL, Splunk, and Elasticsearch, enhancing its versatility. Grafana has open-source and cloud options; the open-source version is a good choice for organizations with the resources to manage their infrastructure and want more control over their deployment. The cloud service is a good choice if you want a fully managed solution that is easy to start with and scale.

    A key strength of Grafana lies in its ability to explore, visualize, query, and alert on the collected data through operational dashboards. These dashboards are highly customizable and visually appealing, making them a valuable asset for data analysis, performance tracking, trend spotting, and detecting irregularities.

    Grafana provides both an open-source solution with an active community and Grafana Cloud, a fully managed and composable observability offering that packages together metrics, logs, and traces with Grafana. The open-source version is licensed under the Affero General Public License version 3.0 (AGPLv3), being free and unlimited. Grafana Cloud and Grafana Enterprise are available for more advanced needs, catering to a wider range of organizational requirements. Grafana offers options for self-managed backend systems or fully managed services via Grafana Cloud. Grafana Cloud extends observability with a wide range of solutions for infrastructure monitoring, IRM, load testing, Kubernetes monitoring, continuous profiling, frontend observability, and more.

    The Grafana users we interviewed generally appreciate Grafana's ability to connect with various data sources, its straightforward usability, and its integration capabilities, especially in developer-oriented environments. The platform is noted for its practical alert configurations, ticketing backend integration, and as a powerful tool for developing dashboards. However, some users find a learning curve in the initial setup and mention the need for time investment to customize and leverage Grafana effectively. There are also calls for clearer documentation and simplification of notification alert templates.

    In summary, Grafana is a comprehensive solution for data visualization and monitoring, widely used across industries for its versatility, ease of use, and extensive integration options. It suits organizations seeking a customizable and scalable platform for visualizing time-series data from diverse sources. However, users should be prepared for some complexity in setup and customization and may need to invest time in learning and tailoring the system to their specific needs.

    ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

    Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

    Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

    For more information, please visit https://www.itrsgroup.com/products/geneos

    Sample Customers
    Microsoft, Adobe, Optum, Sky, Nvidia, Roblox, Wells Fargo, BlackRock, Informatica, Maersk, Daimler Truck, SNCF, Atlassian, DHL, SAP, JPMorgan Chase, Cisco, Citi and many others.
    ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
    Top Industries
    REVIEWERS
    Retailer20%
    Computer Software Company20%
    Comms Service Provider13%
    Financial Services Firm13%
    VISITORS READING REVIEWS
    Financial Services Firm22%
    Computer Software Company14%
    Manufacturing Company10%
    Retailer6%
    REVIEWERS
    Financial Services Firm92%
    Computer Software Company5%
    Marketing Services Firm3%
    VISITORS READING REVIEWS
    Financial Services Firm76%
    Computer Software Company5%
    University3%
    Comms Service Provider3%
    Company Size
    REVIEWERS
    Small Business35%
    Midsize Enterprise19%
    Large Enterprise46%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    REVIEWERS
    Small Business11%
    Midsize Enterprise21%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise6%
    Large Enterprise88%
    Buyer's Guide
    Grafana vs. ITRS Geneos
    May 2024
    Find out what your peers are saying about Grafana vs. ITRS Geneos and other solutions. Updated: May 2024.
    770,458 professionals have used our research since 2012.

    Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews while ITRS Geneos is ranked 11th in Application Performance Monitoring (APM) and Observability with 57 reviews. Grafana is rated 8.0, while ITRS Geneos is rated 8.2. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". Grafana is most compared with New Relic, Azure Monitor, Sentry, Dynatrace and Coralogix, whereas ITRS Geneos is most compared with Dynatrace, AppDynamics, Prometheus, Datadog and Splunk Enterprise Security. See our Grafana vs. ITRS Geneos report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.