PeerPanel Webinar - APM Solutions: A User Perspective Roundtable

One area that could be improved is the reporting features. In the version transformation from ten to eleven, the platform changed from a Windows-based platform to a Linux-based platform. As a result, the previous reporting feature using Crystal Reports was no longer available. Instead, we had to generate PDF dashboard reports, which were not as flexible. It would be great to have better reporting options in the future. When it comes to future releases, TruView is reaching its end-of-life, so they are not developing or selling it anymore. However, the replacement software from NetScout, called NetScout Engineers One Monitoring Software, is close but more focused on engineering and technical aspects. It would be great if the new software could provide similar views and data representation as TruView, as there are still a few things that our customers would like to see but are missing in the current solution. For example, improvements in data representation.

We have faced delays in data retrieval and the lack of support due to the product being out of service.

TruView had a very unique view for displaying network monitoring and response times. It had a matrix called the end-user response time that captured application, network, and server responses in one matrix. It allowed easy identification of issues, whether it was an application, network, server, or backend problem. I haven't seen any software that provides the same level of quick troubleshooting and drill-down capabilities as TruView. Most other systems out there are not as quick or specific in scrolling down to settings or specific details.

We use TruView to monitor traffic, analyze flows, track packets, and measure bandwidth across our network. This helps us gain insights into our network's performance, detect any anomalies or attacks, and understand the overall condition of our network.