2022-08-12T05:23:00Z

5 Reasons Why Companies are Increasing Their Investments in ITSM

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DD
Vendor
2022-08-16T05:24:52Z
Aug 16, 2022

Nice post!

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John_King - PeerSpot reviewer
May 23, 2022
May 23, 2022
Evolve first, revolt at the end (always based on some company's reference architecture, 'age' of tools and upgrade plans as well).
2 out of 3 answers
Shibu Babuchandran - PeerSpot reviewer
May 18, 2022
Hi ,@Abdulla Pathan ​@Daniel Aramayo ​@Faustine Chisasa ​@MichaelZhang ​@Umair (Abu Mohaymin) Akhlaque ​@Jaikant S Rao ​@Dawn McClure ​ Can you give your insights on Is it better for organisations to slowly consolidate and demise tools in the process of optimisation, or, alternatively, should a standard be set and compliance used to enforce?
Jairo Willian Pereira - PeerSpot reviewer
May 18, 2022
Evolve first, revolt at the end (always based on some company's reference architecture, 'age' of tools and upgrade plans as well). 
Jul 13, 2023
Jul 13, 2023
SuperOps.ai: Launched in 2020, our combined PSA-RMM platform is for those MSPs who want a modern, unified platform powered by AI. Features like remote asset health management, intelligent alerting, intelligent ticket routing, and integrated service desk help in the delivery of IT support services to businesses of all sizes. NinjaRMM: NinjaOne’s RMM offering has been around for quite some time...
2 out of 11 answers
Shibu Babuchandran - PeerSpot reviewer
Apr 17, 2022
Hi @MichaelZhang ​,@Umair (Abu Mohaymin) Akhlaque ​@Jaikant S Rao ​@Jorge Ambrosio ​@Dawn McClure ​, Please share your views for the best ITSM tool and why. Thanks in advance.
GN
Apr 18, 2022
Last year, we reviewed a few for that same purpose (medium-sized companies by the way).  We found ServiceNow too heavy for our use (we wanted almost zero admin) and also found the 5 others we reviewed to not meet our needs.  We went with FreshService (from FreshWorks) in the end - it has an asset inventory agent, can tie an asset to licenses and also a contract which we like.  You can link a change request to other assets like network gear as well. I also liked the integration with Dell, via an easy-to-setup app that gave us warranty information for our laptops/desktops.  The key for us here is that almost anybody in IT can configure it and they add regular features that make sense (it also has a project/task tracking tool we use as well for smaller projects). 
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