Any modern business needs ITSM for business continuity and growth. It helps to build a competent and well-organized IT business unit that transcends traditional, reactive IT support functions. Streamlining design, creation, delivery and support helps IT teams become true service-oriented business partners capable of advancing the organization toward its strategic objectives.
Below there are 5 specific reasons why businesses are increasing their ITSM investment:
Reason 1: Delivering Proactive, Process-Oriented Customer Service
Modern enterprises need reliable customer service. And that’s the core concept behind ITSM—IT teams take a customer service-oriented approach to all IT activities. Instead of being dependent on reactive customer service models, ITSM best practices help IT functions to proactively structure policies and procedures, enabling IT teams to provide fast and effective customer service.
2. Streamlining IT Operations
ITSM helps to standardize the delivery and documentation of IT services. With clarity into specific responsibilities and conviction about priorities and processes, ITSM-focused teams are empowered to act and can jump into action quickly.
3. Boosting Workforce Productivity
Working within ITSM standards actively helps businesses avoid tech failures and builds structure and processes that result in rapid, seamless incident resolution, happy users and ideal business outcomes.
4. Automating Workflows
ITSM automates workflows that analyze vast amounts of data. These automated processes eliminate toil from stakeholders across the enterprise and can uncover data-driven insights while eliminating human error. With time back in their days, workforces devoted concentrated effort to forward-thinking initiatives that generate business value.
5. Transforming IT Teams Into Business Partners
Using ITSM, IT functions to orchestrate the processes that surface data-driven insights and aid in strategic decision-making. Although IT teams will always need to manage daily IT activities, ITSM helps them rise from tactical roles to business partners that harness technology to advance the enterprise’s strategic plan.
Enterprise IT functions that adopt ITSM practices typically excel at streamlining operations and automating workflows that boost productivity and uncover strategic value — all important elements in today’s fast-paced digital era.
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